Worker volunteer roles

Join Our Team as a Volunteer in our Helpline!

Service: Helpline
Service Opening Hours: 24/7
Location: Waterside House, Sunderland.

About us
Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Devon, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.

Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

At our Mental Health Helpline, we offer a crucial lifeline, providing compassionate listening and crisis de-escalation for numerous NHS Trusts. We're on the lookout for empathetic and dedicated individuals to join us in delivering this transformative support.

About the role
Our Volunteers are incredibly important in supporting the work we do, and we value individuals who dedicate their time to find the perfect fit within our organisation.

We are currently excited to welcome volunteers to the Helpline, to support with our emotional support provision.

The service operates 24/7 but we welcome applications to fit around your availability and capacity.

You will be part of a team that provides emotional support and signposting to our callers and will be supported by the Telephone Support Workers and Shift Supervisors at all times.

About you

Your involvement at the Helpline will make a meaningful difference to those we support.

Are you passionate about making a positive impact on others’ lives?
Do you have empathy and understanding towards different perspectives?
Are you happy to work as part of a team?
Would you like to learn new skills and develop your abilities to listen and support people?

If these qualities resonate with you, we’d love to hear from you and explore how your unique skills and passions can enhance our service.

Requirements
No prior experience is required, and lived experience is always welcomed. We provide comprehensive training – all we ask is that you’re ready to take the next step in supporting others.

This is a great opportunity for someone with an interest in health and social care services and a drive to make a positive impact.

Please Note - Due to the nature of the role, our volunteers will need to be over the age of 18 and will be expected to complete an Enhanced DBS check.

Our commitment to you
When you choose to volunteer with us, you’ll have a dedicated support system in place. Our Helpline management team will collaborate to craft a personalised development plan that aligns with your goals of volunteering.

Your aspirations and interests, whatever they may be, will be at the forefront of this plan. We’re here to ensure that your experience as a volunteer is both fulfilling and aligned with what you hope to achieve through your time with us.

We also commit to providing reasonable travel expenses (up to £5 a day).

JOB DESCRIPTION

Role Title: Charity Worker (Volunteer)
Organisation: Morning Star International Church (MSIC)
Location: Croydon, United Kingdom
Compensation: Voluntary (no salary) – support and accommodation may be provided as per charity guidelines.

About Morning Star International Church (MSIC)

Morning Star International Church (MSIC) is a Christ-centered, Pentecostal church based in Croydon, UK, serving a multi-ethnic and multi-generational congregation. Our mission is to share the love of Christ through worship, outreach, discipleship, and community service.
We are seeking temporary Charity Workers who feel called to support our ministry’s day-to-day activities, outreach programmes, and events on a voluntary and short-term basis.

Summary of Role

Charity Workers will assist in non-pastoral, non-salaried, and supportive functions of the church. Under the supervision of the ministry team, you will serve in a range of activities aimed at supporting the mission and community work of MSIC.

Key Duties and Responsibilities

These responsibilities are temporary and voluntary, supporting the charitable and religious objectives of Morning Star International Church.

• Welcoming and assist attendees during church services and events.
• Helping with ushering, seating arrangements, and basic hospitality (e.g., serving refreshments).
• Distributing service materials such as bulletins, flyers, and other church resources.
• Providing general support to church staff and volunteers during gatherings to ensure a smooth and welcoming experience for all.

Person Specification

Essential Attributes:

• A heart to serve others with humility and dedication.
• A personal commitment to the Christian faith.
• Willingness to work as part of a team and under supervision.
• Good interpersonal and communication skills.
• A flexible and adaptable approach.

Desirable Attributes:

• Experience in community or church-based volunteering.
• Familiarity with Pentecostal worship practices.
• Ability to communicate in English (spoken and written).
• Cultural awareness and sensitivity to diverse backgrounds.
• Knowledge of other languages (e.g., Swahili Language) is an asset.

Important Notes

• There is no contract of employment.
• The role is designed to support the charitable objectives of the ministry and provide the volunteer with experience in church-based events and service.
• No remuneration will be provided, though reasonable accommodation or support may be offered in line with charity regulations.

Application Process

To apply, please email the following documents:

• A current CV
• A cover letter detailing your interest in the role and your availability
• Two references (preferably church or ministry-related)

Reference Code: MSIC/CW0126