Accounting volunteer roles

Help shape the future of the UK's leading LGBT+ young people's charity.

From school bullying and family estrangement to inequality in the workplace, growing up LGBT+ is still unacceptably tough. We want every young person to have the opportunity to thrive and grow up knowing that being LGBT+ is something to be celebrated. 

Since our founding, Just Like Us has grown significantly in both scale and impact. Today, 4 in 5 secondary schools and thousands of primaries across the UK engage with our programmes, we have the UK’s largest cohort of LGBT+ volunteers aged 18 to 25, and our annual income exceeds £1 million. We have published landmark research reports that shape public opinion and influence government policy, and built a network of 14,000+ teachers who support LGBT+ inclusive education.

As we enter our next phase of development, we are seeking an exceptional Chair to lead our Board of Trustees and help guide the organisation through a period of continued growth, increasing organisational maturity and evolving opportunities.

This is an opportunity to provide strategic leadership to an ambitious national charity at an exciting point in its development. We are looking for a Chair who can lead our Board with confidence and sound judgement, support our Chief Executive through the next phase of organisational growth, and help ensure we remain financially resilient, well governed and firmly focused on our mission.

While the Chair will be an important ambassador for the charity, this is first and foremost a governance leadership role. We are looking for someone who understands how effective Boards operate; who can foster constructive challenge and collaboration, and who enjoys helping organisations and people realise their potential.

You may already be an experienced Chair, Trustee or Non-Executive Director, or you may bring substantial executive leadership experience and have worked closely with Boards throughout your career. We welcome candidates with good knowledge of charity governance, from across the charity, education, health, public, commercial and wider social impact sectors who can demonstrate strategic leadership and sound judgement.

We are particularly interested in individuals who have experience of supporting organisations through growth and increasing organisational complexity, who understand the importance of balancing ambition with sustainability, and who can act as a trusted partner to both the board and Chief Executive.

A strong external profile and established networks may be valuable in helping us build partnerships and extend our reach, however, we are equally interested in candidates whose strength lies in leading boards, navigating complexity and building high-performing governance.

Most importantly, we are looking for someone who shares our commitment to improving the lives of LGBT+ young people. We would particularly welcome applications from candidates with lived experience as an LGBT+ person, recognising the valuable perspective this can bring to the role.

This is an unremunerated voluntary position, with reasonable expenses reimbursed. The expected commitment is approximately two per month, including board meetings, preparation, occasional committee meetings and representing the charity at key events.

If you are excited by the opportunity to help shape the future of an ambitious, values-led organisation making a tangible difference to the lives of LGBT+ young people across the UK, we would be delighted to hear from you.

If you are excited by the opportunity to help shape the future of Just Like Us, we would be delighted to hear from you. Please send your CV and a covering letter setting out your motivation for the role and the experience you would bring as Chair of Trustees, to our email as specified in the recruitment pack, by 17:00 on Friday 21 August 2026

Role Profile: Programme Sales & Admissions Specialist (L&D Fellowship) - Volunteer 

• Programme Association: Enhanced Professional Development Programme (ePDP)

• Organisation: Quilombo UK (Registered Community Interest Company & Accredited Training Establishment)

• Role Type: Part-time | Volunteer Placement with Integrated Professional Development Scholarship + Performance Reward

• Commitment: 12 hours per week (Structured as two 6-hour shifts)

• Duration: Minimum 16-week commitment

• Location: Remote (UK-Wide)

• Reporting to: Director of Sales & Admissions

. About Quilombo UK

Quilombo UK is a dedicated registered Community Interest Company (CIC) and a registered training establishment on a mission to close the "UK Professional Experience Gap." We provide ambitious international professionals, career pivoters, and graduates with the practical work experience, soft-skills development, and strategic mentoring they need to successfully step into UK corporate careers.

 Role Summary

Are you an ambitious communicator, a career changer looking to break into corporate sales/recruitment, or an international graduate (MSc/MBA) wanting to build a high-performance commercial CV in the UK?

We are seeking a motivated, empathetic Volunteer Programme Sales & Admissions Specialist to join our remote team. In this target-driven role, you will manage our warm candidate pipeline and lead consultative 1-on-1 enrollment sessions for prospective participants looking to join our flagship Enhanced Professional Development Programme (ePDP).

Rather than a standard, low-responsibility voluntary placement, we offer an exceptional, structured two-way professional value exchange: in return for your dedication and pipeline closures, we invest heavily in your personal development by gifting you our fully accredited, premium career-transition curriculum, backed by real performance honorariums and a verifiable director's recommendation.

. The Value Exchange (What We Offer You)

• The L&D Scholarship (Value £400): We completely waive your enrolment fees for our premium, CPD-certified Enhanced Professional Development Programme (ePDP). You will receive professional CV restructuring, AI interview simulations, monthly Skills Audits, and live career coaching entirely free of charge.

• Accredited CPD Hours: Upon successful graduation, you will be awarded a formal Certificate of Practical Competency carrying 100 accredited CPD hours, giving you an institutional-grade, industry-recognised credential on your CV.

• Enrollment Performance Reward (Option B): To support your development and directly recognise your commercial impact on our organisation, we provide a £25 performance honorarium for every candidate you successfully onboard into the programme. This reward is unlocked and processed as soon as the participant’s first monthly contribution successfully clears.

• Director's Endorsement & Reference: Upon successful completion of your 16-week tenure, our Director will write a personalized, metrics-driven recommendation on your LinkedIn profile, certifying your exact performance, CRM proficiency, and pipeline conversion data to show future employers.

• Supportive Onboarding: We provide a structured, 4-week ramp-up period with direct mentorship to build your confidence and sales skills before you manage any pipelines independently.

. Key Responsibilities 

As a professional environment reflecting corporate standards, you are expected to treat this placement as you would a paid engagement:

• Attendance & Commitment: Engage in work-based activities for the full 16-week duration, committing to 12 hours per week (structured as two scheduled 6-hour shifts, with training times occurring strictly between 11:00 AM and 3:00 PM as per your onboarding timetable).

• Admissions Consulting: Lead warm, consultative 1-on-1 Google Meet enrollment sessions with pre-screened candidates to explain our curriculum, structures, and outcomes.

• Pipeline Management: Use our MeisterTask CRM and Google Workspace tools to systematically organize, update, and manage your incoming applications.

• Agreement Walkthroughs: Walk candidates through our simple programme contract and Non-Disclosure Agreement (NDA), answering questions with professional confidence and poise.

• Fintech Setup: Assist candidates in completing their recurring Direct Debit mandates via GoCardless during live enrolment sessions.

• KPI Delivery: Consistently work toward a highly calibrated, confidence-building target of 5 successful enrolments per week to keep your pipeline healthy.

 Who We Are Looking For

• The Career Changer: Anyone wanting to transition into recruitment, consultative closing, business development, or account management.

• The Empathetic Communicator: Natural relationship-builders with strong verbal and written English skills who enjoy active outbound calling and warm video consultations.

• The Metrics-Driven Professional: Individuals who want to build a high-performance CV backed by real, verifiable commercial data (e.g., conversion rates, pipeline values).

• No prior formal sales experience is required; we provide complete, structured closing frameworks, scripts, and daily coaching.

Volunteering Reality: Quilombo UK is a registered Community Interest Company (CIC) and an accredited training establishment. This is a voluntary role with an integrated professional development scholarship (CPD certified for 100 hours) and a performance-linked honorarium model. There is no base salary. It is designed specifically for self-motivated individuals looking to gain high-value UK commercial experience and professional credentials.

 Purpose of the Role

We are looking for a volunteer, preferably with corporate fundraising experience to research the corporate giving landscape and the interests of potential doners. As a Corporate Fundraising Volunteer for unpaid carers, you will play a key part in helping Carers Trust Hillingdon & Ealing secure funding that enables us to continue and expand our vital services for unpaid carers across the borough.

Your support will directly contribute to improving the quality of life for carers by enabling new services, resources, and opportunities. This role is ideal for someone with good communication and organisational skills who enjoys building connections and making a tangible difference in the community.

Key Roles and Responsibilities

• Identify potential corporate doners and partners whose corporate social responsibility (CSR) goals align with our mission and values.

• Approach local and national businesses over the telephone to inform them of the work of Carers Trust Hillingdon & Ealing

• Keep accurate records of all approaches and outcomes.

• Attend and help organise fundraising events that support our mission.

• To carry out the above tasks in accordance with the policies of Carers Trust Hillingdon & Ealing, including our Equal Opportunities, Safeguarding, Confidentiality and Health & Safety.

Preferred Skills and Qualities

• Good understanding of corporate fundraising, including challenges and opportunities.

• Excellent written and verbal communication skills.

• Organised, reliable and able to manage time effectively.

• Comfortable working both independently and as part of a team.

• Able to understand and work within resource and role boundaries.

• Passionate about achieving a high-quality service for unpaid carers in Hillingdon.

• A commitment to equality, diversity and inclusion.

What You Will Gain

• Purpose and fulfilment: Contribute directly to sustaining and growing services that support unpaid carers.

• Professional experience: Gain valuable insight into charity fundraising, marketing, and community partnerships.

• Skill development: Strengthen your communication, writing, and organisational 

skills.

• Confidence building: Engage with corporate funders and local businesses.

• Training and support: Receive full induction and ongoing training and guidance from experienced staff.

• Recognition: Be part of a supportive team, attend volunteer celebrations, and receive references or certificates for your contribution.

Additional Notes / Special Requirement

• Flexible working hours and days.

• An enhanced DBS check and references will be required before commencing the role.

• Travel expenses reimbursed in line with Carers Trust Hillingdon & Ealing’s volunteer policy where appropriate.

Main purpose of role:

To take on the responsibilities of our direct social media output.

To support our communications and marketing work.

To help with creating content for our newsletters, social media, print media and other promotional material over time.

Main duties will include:

1. Create content to be attractive, informative and inclusive.

2. Post across Instagram, Blue Sky, Facebook, TikTok and LinkedIn to promote the organisation

3. Support designated team members to utilise social media to thank and engage our supporters, doners and funders.

4. Form key relationships with organisations and brands.

5. Create new ideas to make the best use of our social media to improve our engagement with the unpaid carers we support, and existing and potential volunteers.

6. Collaborating with other team members to contribute to and adhere to the wider communications strategy.

7. Maintain strict GDPR and confidentiality practices at all times.

8. Monitor and report on engagement rates of each post/platform to inform our messaging.

9. To carry out the above tasks in accordance with the policies and procedures of Carers Trust Hillingdon & Ealing. 

Person Specification

• A good understanding of the best practice for maximum social media engagement (i.e: best time of day to post, how to write comments and captions that will gain engagement) and a willingness to learn more about this.

• Strong communication skills

• Awareness of latest social media trends and etiquettes

• Enthusiastic, proactive and excited to take on their own project

• Creativity and Canva skills

• Good team player

• A keen interest in social media

• An interest in our work with unpaid carers

• A commitment to equality, diversity and inclusion

What You Will Gain

• Purpose and fulfilment: Contribute directly to sustaining and growing services that support unpaid carers.

• Professional experience: Gain valuable insight into charity fundraising, marketing, and community partnerships.

• Skill development: Strengthen your communication, writing, and organisational 

skills.

• Confidence building: Engage with funders, local businesses, and the public in meaningful ways.

• Training and support: Receive full induction and ongoing training and guidance from experienced staff.

• Recognition: Be part of a supportive team, attend volunteer celebrations, and receive references or certificates for your contribution.

Additional Notes / Special Requirements

• Flexible working hours and days.

About the Role

We are looking for a compassionate and reliable volunteer to support unpaid carers who may be experiencing financial hardship or other personal challenges. The role involves providing basic information and advice, signposting to appropriate services, and assisting clients with completing benefit application forms.

This is a rewarding opportunity for someone who enjoys helping others, has good communication skills, and wants to make a positive difference in the community.

Key Responsibilities

• Provide friendly and non-judgemental information and advice support 

• Assist clients to complete benefit application forms and related paperwork 

• Help individuals understand letters, forms, and official correspondence 

• Signpost or refer clients to appropriate services and agencies 

• Maintain accurate and confidential records 

• Offer practical support in a respectful and empathetic manner 

• Work alongside staff and other volunteers to support service users 

Skills and Qualities

• Good listening and communication skills 

• Patience, empathy, and understanding 

• Basic IT and literacy skills 

• Ability to maintain confidentiality and professional boundaries 

• Organised and reliable 

• Experience in advice work, including claiming benefits 

What We Offer

• Full induction and ongoing training 

• Support and supervision from experienced staff 

• A chance to make a real difference in people’s lives 

The Association of Anaesthetists (Great Britain & Ireland) is seeking to appoint a lay trustee to its Board of Trustees

This is a fantastic opportunity to contribute to a well-respected medical membership organisation helping to shape the future of anaesthesia, influence patient safety, and support anaesthetists at every stage of their careers.

With more than 10,000 members across Great Britain and Ireland and internationally, the Association’s mission is to safeguard patients by educating, supporting, and inspiring anaesthetists to deliver the very best care in every healthcare setting.

About the Association

For over 90 years, the Association has been a trusted voice for the anaesthesia community, supporting clinicians through an evolving healthcare landscape.

The Association is registered as a company limited by guarantee and as a charity in both England and Wales and Scotland.

Our work is driven by four strategic priorities: Patient Care and Safety, Education and Research, Advocacy and Support, and Innovation and Growth. These priorities are set out in our ambitious 2024–2029 strategy, launched in 2024, which defines the Association’s vision, mission, values, and long-term direction.

Our core values are at the heart of everything we do:

• Committed: We are a respected and independent organisation, committed to speaking up and speaking out on behalf of our members and the anaesthesia community
• Trusted: For over 90 years, we have helped to set standards, share knowledge, and support thousands of people in a vital profession. Our expertise matters to our members and globally
• Innovative: We look forward, not back. We care about the future of anaesthesia and actively help shape its future on behalf of our members by listening, responding, and innovating
• Connected: We are a dynamic, diverse, and inclusive community. We exist because of, and on behalf of, our members

The Board of Trustees is responsible for the overall governance and strategic leadership of the charity, overseeing organisational strategy, annual business plans, and financial stewardship. Working closely with the Chief Executive Officer and senior leadership team, the board ensures the Association continues to deliver impact for members, patients, and the wider healthcare community.

For further information on the charity see the latest Foundation Statutory Report and Accounts.

About the lay trustee role

Lay trustees play a vital role in strengthening the effectiveness, governance, and strategic direction of the Association. They bring valuable external insight, independent challenge, and specialist expertise that have significantly enhanced board discussions and decision-making.

As a lay trustee, you will:

• Help shape the future direction of the Association
• Provide independent oversight and constructive challenge
• Contribute specialist expertise and fresh perspectives
• Support strong governance and strategic decision-making
• Act as a trusted critical friend to the organisation

You will work alongside elected trustees who are practising anaesthetists, fellow lay trustees with expertise in finance and technology, and a highly experienced staff team.

Lay trustees also become members of the Association Council, which acts as an advisory body to the Board.

Who are we looking for?

We are particularly interested in applications from individuals with expertise in areas such as:

• Fundraising
• Marketing and communications
• External affairs

Previous trustee experience is welcome but not essential. We value diversity of thought, background, and lived experience, and encourage applications from individuals who can bring new perspectives to our work.

The full role description is shown below.

Why join us?

This is an opportunity to make a meaningful contribution to patient care and the future of healthcare while working with a committed and forward-thinking organisation.

By joining the board, you will help influence a profession that plays a critical role in healthcare systems across the world, supporting clinicians, improving standards, and ultimately helping patients receive safer care. If you are motivated by purpose, collaboration, and strategic impact, we would be delighted to hear from you.

The deadline for applications is 17:00 on Friday 21 August 2026. Applications are invited via cover letter and CV to the Chief Executive Officer, Nicky de Beer. In your cover letter, please address how you meet the role description and person specification. We accept the use of Artificial Intelligence (AI) as an emerging technology but please state if and how you have used AI in your application. Please send your letter and CV.

Following an initial short-listing process interviews will be held via videoconference on the morning of Thursday 10 September 2026.

For further information or an informal discussion

Contact Nicky de Beer, Chief Executive Officer.

Lay trustee role description

Purpose of role: Lay trustees enhance the knowledge, expertise, judgement, and balance available to the Board of Trustees to ensure a financially sound, healthy, and legally compliant organisation. Their principal assets will be their knowledge and expertise, independence, and the confidence and ability to be a critical friend of the Association.

Responsible to: President (Chair of the Board of Trustees)

Key working relationships

• President
• Other trustees
• Chief Executive Officer, senior management team and staff
• Other members of the Association Council
• Other stakeholder organisations such as the Royal College of Anaesthetists, and charity partners

Term of appointment:

Following a successful interview and satisfactory references, the lay trustee will be appointed for a three-year term commencing from the Annual Members’ Meeting in September 2026.

Time commitment

The Board of Trustees meets up to five times a year. The dates for board meetings are set 12 months in advance from October to September. Meetings normally take place on Fridays approximately every 8 weeks as either a half-day or full-day meeting at 21 Portland Place, London or via videoconference, but videoconferencing facilities will be available for all meetings.

Trustees are expected to attend each board meeting and to engage in communication between board meetings with staff and board colleagues as required.

Expenses

This role is voluntary and is unremunerated. Trustees will be reimbursed for their expenses for travel, hotel accommodation and subsistence when attending meetings. Expenses will be paid in accordance with the expenses policy. As this is a voluntary role, trustees are not otherwise compensated for their service.

Training

Training is provided for trustees to enable them to perform their governance duties effectively.

Trustee duties and responsibilities

Please view the Charity Commission guidance CC3 The essential trustee: what you need to know, what you need to do. Trustees of the Association are also directors under company law, and under the Companies Act 2006, there are specific legal duties placed upon company directors. You should familiarise yourself with those legal duties before applying for this role.

Key responsibilities:

Strategic direction and financial oversight.

• Contribute to ensuring that the charity’s purpose is carried out and that all activities support its charitable objectives
• Contribute to and agree the strategic direction of the Association and help set its long term priorities
• Oversee risk management, making sure appropriate controls and policies are in place
• Oversee the financial performance of the Association including budgets, reserves and the responsible use of funds
• Help to ensure that the Association’s equity, diversity, and inclusion objectives are met

Trustees are also expected to:

• Ensure legal and regulatory compliance, including acting in line with charity law, company law, and the governing document
• Attend meetings of the Board of Trustees on a regular basis and be well prepared by reading relevant papers in advance and participating fully in meetings and decision making
• Act with integrity and independence, always in the best interests of the charity
• Participate in wider Association work, assist with ensuring the charity’s purposes and mission are clearly communicated to members and the public
• Undertake training and induction as may be required to carry out the role
• Keep up to date with developments in healthcare. the charity/not-for-profit sector and the role of trustee
• Act as an ambassador for the Association where appropriate

Person specification

We are keen to appoint lay trustees whose values align with ours and have the following key attributes.

Key attributes

Essential

Relevant expertise outside the field of anaesthesia, such as in:

• Fundraising
• Marketing & Communications
• External affairs

The ability to challenge constructively and rigorously and to contribute at a strategic level while listening sensitively to the views of others

Commitment to the Association and its objectives

Sound judgement, integrity, and high ethical standards

Excellent communication skills

Willingness to acquire the expertise and knowledge to discharge responsibilities

An understanding and awareness of equity, diversity and inclusion

Ability to attend board sub-committees and working group meetings, conferences and key events run by the Association

Desirable

Experience of acting as a trustee

Informed about the environment in which the charity operates and the issues it faces

We are looking for exceptional people from a variety of backgrounds, to join AvMA’s Board of Trustees at an important point in our development, this being the midpoint of implementing our 5-year strategy.

AvMA is the UK charity for patient safety and justice. We provide free advice and support to thousands of people each year who have been affected by avoidable harm in healthcare, and we work to influence improvements in patient safety and to see people treated fairly when things go wrong. We also provide an accreditation scheme for lawyers specialising in clinical negligence work and a competence scheme for more junior lawyers, recognising that this is a highly complex area of law requiring strong specialist knowledge.

We are now seeking to appoint up to three new Trustees and/or Associate Trustees. Each appointment will strengthen the Board by bringing a particular area of specialist expertise alongside the wider skills, judgement and commitment expected of all Trustees.

About the roles:

AvMA is governed by a Board of Trustees who come from a range of backgrounds and bring different experiences. This recruitment is intended to strengthen the Board further by bringing in new specialist expertise alongside strong governance capability.

Important application instruction - Applicants must make clear in their covering letter which of the three specialist skill sets they are applying for and whether they are applying as a Trustee or as an Associate Trustee.

• Trustee: a full member of the Board, taking on the legal and governance responsibilities of trusteeship and contributing to collective decision-making.

• Associate Trustee: a supported development role for people with relevant expertise and potential who may have less prior Board or Trustee experience. Associate Trustees participate actively in Board life and will work towards a full Trustee role, subject to appraisal and mutual agreement.

The three specialist skill sets we are seeking:

1. Clinical negligence law

We are seeking someone with senior-level expertise in clinical negligence law, ideally with experience on the claimant side.

• Ideally claimant-side experience with clinical negligence accreditation.

• Understanding of access to justice issues affecting injured patients and families.

• Insight into Alternative Dispute Resolution practices including mediation.

• Ability to support strategic thinking about AvMA’s public-facing services, policy influence and accreditation work.

• Awareness of the importance of managing conflicts of interest carefully.

Applicants with this background may apply either as a Trustee or as an Associate Trustee.

2. Senior charity fundraising/income generation expertise

• We are seeking someone with senior-level charity fundraising or income generation expertise.

• Understanding of fundraising strategy and income diversification.

• Knowledge of individual giving, trusts and foundations, corporate partnerships, major donor fundraising, legacy fundraising or supporter engagement.

• Ability to advise strategically on fundraising opportunities and risks.

• Understanding of ethical fundraising and donor stewardship.

• Ability to support AvMA in widening its reach, profile and supporter base.

Applicants with this background may apply either as a Trustee or as an Associate Trustee.

3. IT/digital expertise for a growing charity

We are seeking someone with IT, digital, data or technology expertise relevant to a growing charity.

• Senior experience in IT, digital, data, systems or technology strategy.

• Understanding of digital transformation in small or medium-sized organisations.

• Ability to advise on systems, data quality, knowledge management, cyber security and digital risk.

• Appreciation of how technology can improve service delivery, governance and organisational effectiveness.

• Understanding of how AI can be exploited whilst maintaining safety, confidentiality and ethical principles.

Applicants with this background may apply either as a Trustee or as an Associate Trustee.

Generic Trustee skills and qualities we are seeking

In addition to one of the three specialist skill sets, all applicants should be able to demonstrate the core qualities and capabilities needed to contribute effectively to AvMA’s Board.

Essential for all applicants

• Commitment to AvMA’s mission, vision and values.

• Demonstrable interest in patient safety and justice for people affected by avoidable harm.

• Ability to think strategically and see the bigger picture.

• Sound judgement and independence of thought.

• Willingness to offer constructive challenge while working collaboratively.

• Ability to contribute to collective decision-making.

• Commitment to equality, diversity and inclusion.

• Willingness to prepare for and participate actively in Board and committee meetings.

• High standards of integrity, confidentiality and accountability.

Desirable

• Previous trustee, non-executive or committee experience.

• Understanding of charity governance.

• Lived experience of avoidable harm in healthcare, either personally or as a family member.

• Experience of working with or alongside people affected by trauma, injustice or complex systems.

Trustee role description

Governance and oversight: ensure AvMA operates in accordance with its governing document, policies, charity law and relevant legislation or regulation; oversee implementation of AvMA’s strategy; provide accountability; and ensure resources are managed responsibly.

Strategic leadership: contribute to development and implementation of AvMA’s strategy, including setting objectives and monitoring progress against them.

Financial stewardship: monitor AvMA’s financial health; ensure sound financial controls and systems are in place; review and approve annual budgets, management accounts and annual reports; and ensure funds are used effectively.

Risk management: identify and assess risks facing AvMA and ensure appropriate systems, policies and procedures are in place, including for safeguarding and data protection.

Advocacy and ambassadorship: act as an ambassador for AvMA, promote its values and mission externally and use networks and contacts, where appropriate, to support AvMA’s work.

Board meetings and committees: attend and actively participate in Board meetings, committees and other relevant meetings; read papers in advance and contribute to discussion and decision-making.

Support and supervision: provide support to the leadership team, offer guidance and act as a sounding board when needed. Where appropriate, take on a mentoring role with key staff or volunteers.

Associate Trustee role description

Associate Trustees are not full Trustees when appointed but are expected to participate actively in Board life and develop their understanding of charity governance, AvMA’s work and the responsibilities of trusteeship.

• Attend and participate in Board meetings.

• Join relevant discussions and contribute their expertise.

• Develop their understanding of charity governance and AvMA’s strategic priorities.

• Participate in mentoring, induction and development.

• Contribute to committees and other work where appropriate.

• Work towards readiness for a full Trustee role, subject to appraisal and mutual agreement.

About the Role

This is an exciting opportunity to join a distinctive and values-driven organisation. We are seeking a new Treasurer to join the Board of Trustees and play a crucial role in supporting the organisation’s sustainable future. While prior knowledge of brain injury is not required, the Treasurer is expected to demonstrate an interest in  brain injury, as well as in the Headway community, and to share the organisation’s mission and values.

The Treasurer will lead on the financial strategy, work closely with the Director of Finance, ensuring that financial insight informs the Board’s strategic thinking. This will include thorough pre-review of financial reports ahead of each Board meeting, chairing Finance & Audit Committee meetings, and presenting financial reports to the Board and at the AGM.

The role holder, will support the Board in fulfilling its responsibilities for the charity’s ambitious strategy and governance. They will work collaboratively with fellow Trustees and provide guidance to the Director of Finance and Chief Executive on the strategic management of finances.

Other

Apply the Headway London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Blood Cancer UK is looking for new Trustees, due to the upcoming retirement of current Board members. At Blood Cancer UK we fund world-class research, provide trusted information and support to people affected by blood cancer, and campaign to improve outcomes for everyone living with or beyond blood cancer. Our vision is clear: we are here to beat blood cancer. 

Who we are looking for 

We welcome applications from people who share our commitment to beating blood cancer and who can bring strategic thinking, sound judgement, curiosity and a collaborative approach. You do not need previous trustee experience to apply. 

We would particularly welcome applicants with experience in areas such as, finance, working in the NHS, clinical practice, research, fundraising, or marketing. We are also keen to hear from people with personal experience of blood cancer and from people whose voices and experiences are under-represented in charity governance. 

How to apply 

Please apply by submitting your CV and a supporting statement (no more than 2 A4 pages) outlining why you are interested in becoming a Trustee and what you would bring to the role. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.