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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.
An exciting opportunity has arisen for a Volunteer Meet and Greet to support the Therapy Team at Mind in Enfield and Barnet (MiEB). This role involves sitting at the reception desk and acting as a first point of contact, helping to create a friendly, welcoming and supportive environment for clients, visitors and staff. You will offer clear directional guidance, practical assistance and information about services and activities, helping people feel safe, comfortable and supported when they arrive. This role is ideal for someone who enjoys engaging with others and contributing to a positive, inclusive space for individuals accessing mental health services.
Key Responsibilities:
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Help create a friendly and inclusive environment by greeting clients and visitors in a warm and professional manner
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Cover the reception desk and act as a first point of contact for enquiries
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Provide clear directional guidance and escort individuals to their destination where appropriate
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Ensure clients, visitors and staff sign in and out accurately
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Maintain accurate logs of calls and emails in line with service procedures
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Help maintain a tidy, calm and welcoming reception and waiting area
We welcome individuals with lived experience of mental health challenges to apply.
Within our organisation, volunteers are highly valued and essential to delivering our services effectively. We encourage applications from everyone, regardless of their background. This includes people who have personal or professional experience with mental health challenges. We focus on providing comprehensive training, guidance, and supervision to ensure volunteers feel confident and capable in their roles. We support our volunteers' success and offer opportunities to network and socialise with trustees, staff, and fellow volunteers. We are committed to recognising the meaningful contribution every volunteer makes to our community.
This is a part-time, volunteer (unpaid) role with flexible hours ranging from a minimum of 1 day (3–5 hours) up to 20 hours per week. Hours can be scheduled on Mondays, Tuesdays, Wednesdays, and Thursdays between 10:00am and 3:00pm. Please see the attached document for further details.
Please apply to the volunteering email address attached, with a current CV and covering letter explaining your interest in this role.
Registered Charity
51 - 100
Promoting good mental health and empowering everyone experiencing mental health problems to live with, manage and recover from their condition.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Receptionist / Administration Support
Organisation: Rotherham & Barnsley Mind
Location: Osborne House, Rotherham
(May be required to work at other RB Mind locations occasionally)
Responsible to: Director of Services
Role Type: Voluntary (unpaid)
Time Commitment: Flexible
Expenses: Reasonable out‑of‑pocket expenses reimbursed in line with policy
About the Role
Rotherham & Barnsley Mind are seeking a Receptionist / Administration Support Volunteer to provide a friendly, professional front‑of‑house service at our Rotherham office.
This is a key volunteer role within the organisation. As the first point of contact, you will help create a welcoming, calm and supportive environment for people accessing our mental health services, as well as staff, volunteers and visitors.
The role also includes a range of general administrative tasks to support the smooth running of the organisation. We are looking for a reliable and flexible volunteer who enjoys working with people and supporting a busy office environment.
Key Responsibilities
Reception & Front‑of‑House
- Provide a warm, respectful and professional welcome to all visitors
- Answer incoming telephone calls, take messages and direct enquiries appropriately
- Ensure visitors sign in and out of the building in line with Health & Safety procedures
- Maintain a tidy, welcoming reception and waiting area
- Make refreshments for visitors where required
- Act as a first point of contact for suppliers and contractors
- Support cashless payments for services where applicable (with training and supervision)
Administration & Office Support
- Support with general administrative tasks such as photocopying, scanning and printing
- Assist with managing the room booking diary
- Deal with incoming and outgoing post
- Support stock checks and ordering of office supplies (e.g. stationery and kitchen items)
- Input basic information and update records on internal systems, following GDPR guidance
- Provide ad‑hoc administrative support to staff and services as required
Health, Safety & Safeguarding
- Support the Office Manager in maintaining a safe and secure building
- Assist with opening and closing the building, where appropriate and agreed
- Undertake health and safety responsibilities appropriate to a volunteer role
(e.g. fire marshal or first aid support – training provided if required) - Recognise and promptly raise any safeguarding concerns with a named staff member
Boundaries of the Role
This is a non‑therapeutic volunteer role. You will not be expected to provide counselling or mental health advice. Clear boundaries will be in place, and support will always be available from staff.
Skills, Experience & Attributes
Essential
- Friendly, approachable and non‑judgemental manner
- Good communication skills, both face‑to‑face and on the telephone
- Ability to maintain confidentiality and professional boundaries
- Reliability and commitment to agreed volunteer hours
- Willingness to follow policies, procedures and guidance
Desirable
- Previous reception, administration or customer service experience
- Basic IT skills (email, Word, simple record systems)
- Interest in mental health, wellbeing and community services
- Experience working with the public or in a support environment
What We Offer
- Full volunteer induction and role‑specific training
- Ongoing support and supervision
- Training in safeguarding, confidentiality, equality and boundaries
- Opportunity to develop transferable administration and communication skills
- Experience within a leading mental health charity
- A chance to make a meaningful difference to your local community
Equality, Diversity & Inclusion
Rotherham & Barnsley Mind is committed to equality, diversity and inclusion. We welcome volunteers from all backgrounds and with lived experience of mental health, and we make reasonable adjustments wherever possible.
Safeguarding & Checks
An Enhanced DBS check may be required for this role depending on duties and access to vulnerable adults. This will be arranged and paid for by the organisation.
The client requests no contact from agencies or media sales.