29 Administrator service support assistant volunteer roles

16 hours per week

Who we are:

ARFID Awareness UK are the UK’s only charity dedicated to raising awareness and furthering information about Avoidant Restrictive Food Intake Disorder (ARFID). A not-for-profit; we work to provide individuals, parents and medical professionals with up-to-date relevant information, research and support.

Role Description:

The Administration Assistant will:

· Ensure confidentiality of all paper and electronic records, complying with ARFID Awareness UK policies.

· Take the lead in responding to email queries from parents, carers, adults living with ARFID and medical professionals sent to ARFID Awareness UK.

· Checking and prioritising queries to ARFID Awareness UK through our Facebook site, Instagram and direct email.

· Assessing and escalating any queries that are deemed urgent or critical.

· Responding to requests for fundraising support

· Managing the fulfilment of orders placed to the ARFID Awareness UK online shop including ARIFD Awareness cards and charity merchandise for fundraising events.

· Liaising with external Trusts and key stakeholders regarding requests for meetings, ARFID Awareness collateral and attendance at conferences.

· Ordering and printing resources.

· Take and circulate minutes at meetings as required 

· Work as part of the team to monitor outcomes and seek feedback to continually improve the service.

Person Specification:

 Successful candidates must demonstrate a significant number of the following:

Skills

· Excellent interpersonal and communication skills

· Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders;

· Able to work with people from all backgrounds and communities, respecting lifestyles and diversity;

· Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines;

· Knowledge of and ability to work within policies and procedures, including for confidentiality, safeguarding, lone working, information governance, and health and safety

· Ability to work as part of a team and on own initiative

· Ability to deal with queries in a diplomatic, professional and confidential manner.

· Qualifications & Training

· Educated to A level or equivalent by experience.

· IT literate. Proven ability to use email, word processing and spread sheet packages effectively

Experience

· Experience of working in the voluntary sector desirable but not essential.

· Minimum 1 year of administrative experience

· Experience of delivering high quality services to the public.

· Prior knowledge of Wix desirable but not essential

· Able to plan own workload.

· Able to complete written records

Would you like to make a difference to the lives of blind and partially sighted people by supporting the RNIB Enterprises Team in a varied business sales admin role? Do you live in or close to Peterborough?

We're looking for a volunteer to help us with:
• Compiling contacts list of potential new business customers.
• Reaching out to new potential business customers.
• Calling/setting up meetings/calls with sales managers.
• Emailing outreach information/updates.
• Supporting with the administration of competition updates, and customer satisfaction surveys to better understand our customer base.

We're looking for volunteers who are available sometime during weekdays, ideally on a Thursday but this is flexible and a different day may be possible, for either a full day or a couple of half days a week.

This role is based within RNIB’s Peterborough office but there is also the option to volunteer remotely from home.

This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.

How you will be supported in your role:
Full training on the role will be provided. You will also receive support from your volunteer manager which will include regular updates and catchups.

What you will gain from this role:
This is an ideal opportunity for someone looking to develop or refresh their admin skills in a volunteer role with the UK's leading sight loss charity and you will gain experience in dealing with business customers, supporting sales and order teams and a better understanding of MS Office.

How often will I be needed?

• 1 Days per Week

Key requirements

• This role requires 1 reference.

Additional location information

• This role is based within RNIB’s Peterborough office but there is also the option to volunteer remotely from home.

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Some experience of with MS office, Word, Excel and Outlook. This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.

Volunteer I&A Telephone Support Assistant

Make a real difference with just a friendly voice and good listening skills.

We’re looking for warm, organised volunteers to help answer calls to our Information & Advice (I&A) service. You’ll take basic enquiry details, log them onto our system, and help ensure residents who are 18+  get the support they need. We would ask for a commitment of a few hours a week.

What you’ll do

• Answer incoming calls in a calm, friendly and professional way
• Take clear messages and note down enquiry details
• Log information onto our CRM system (Salesforce)
• Keep all client information confidential
• Follow simple call‑handling guidance
• Flag urgent concerns to a member of staff
• Support small admin tasks linked to the service
• Join occasional team meetings or training sessions

What we offer you

• Full training and ongoing support from staff
• A welcoming, friendly team environment
• Out‑of‑pocket expenses covered (pre‑agreed)
• Valuable, transferable skills in communication and admin
• The joy of knowing you’re helping older people get timely support

About you

• Confident, clear telephone manner
• Basic computer skills
• Good organiser and good communicator
• Patient, empathetic and able to listen well
• Understands (or willing to learn about) confidentiality/GDPR
• Reliable, enthusiastic and comfortable speaking to a wide range of people
• Additional languages are a bonus

Two references are required for this role.

About the role:

Strong HR support:

• Ensures volunteers are welcomed, supported, and guided effectively.

• Maintains safeguarding, confidentiality, and compliance standards.

• Creates visibility and consistency in volunteer management.

• Strengthens the organisation’s ability to grow and sustain impact.

Without this role, volunteer onboarding and support can be inconsistent and unclear. With it, volunteers experience a clear, safe, and structured pathway to meaningful engagement.

Experience Qualification and Requirements

Technical & Administrative Skills

• Experience in HR support, administration, or volunteer coordination.

• Proficient in record-keeping and document management.

• Ability to draft clear role descriptions, agreements, and HR communications.

Analytical & Organisational Skills

• Strong attention to detail and accuracy.

• Ability to organise multiple tasks and maintain structured records.

Communication Skills

• Clear written and verbal communication.

• Ability to liaise sensitively with volunteers and staff, respecting confidentiality.

Preferred Background

• Human Resources, Administration, Volunteer Management, or related fields.

• Experience with safeguarding and supporting volunteers.

• Previous work in remote or community-driven organisations is a plus

Main Responsibilities/ Key Duties

Volunteer Recruitment & Onboarding

• Assist HR Manager in attracting and onboarding new volunteers.

• Prepare volunteer agreements, role descriptions, and induction materials.

Record-Keeping & HR Administration

• Maintain accurate volunteer records and documentation.

• Support HR processes, including tracking training and compliance requirements.

Safeguarding & Policy Support

• Ensure volunteer engagement complies with safeguarding policies.

• Support confidential HR processes and reporting.

Cross-Functional Collaboration

• Work with team leads and operations staff to ensure volunteers are integrated and supported. 

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our football for wellbeing hub provides a safe, inclusive and wellbeing space in the community to improve mental and physical health in collaboration with QPR FC, Everyone Active and FootyAddicts Company.

As Football Session Helper Volunteer you will help the facilitator/s with pre-session tasks and delivery of exciting football sessions while adhering to the FA code of conduct.  We are currently seeking applications to support our newly launched  football sessions and potentially coach/manage our Football Club’s (West London NHS Peer FC) team if an FA qualified coach or willing to get the qualification. 

In return we will offer you:

• A full induction including support to access the FA free training
• On-going support, guidance and supervision from a member of staff
• The opportunity to develop your personal, professional and football coaching skills
• The opportunity to get involved in other areas of The Trust’s work, including NHS careers
• Reimbursement of reasonable expenses
• The opportunity to contribute to our mission

About IRMO

IRMO works to enable the development, agency, and participation of Latin Americans and other Spanish and Portuguese speakers, by responding to both immediate needs and structural inequalities. We do this by offering high-quality information and advice services, opportunities for development and training, and a platform to seek social and systemic change. Our work is organised across three main operational areas - Advice and Casework; Education, Training and Employment; Children and Young People - and a cross-cutting area - Advocacy, Research, Policy Mapping and Campaigning. 

About our Education, Training and Employment Programme

Our comprehensive Education, Training and Employment (ETE) programme runs various activities to improve our beneficiaries' social and cultural integration in the UK. These activities include 12-week English for Speakers of Other Languages (ESOL) courses for adults and online conversation classes. 

We also deliver one-to-one employment support, mentoring, vocational training, and workshops on a range of topics to support the Latin American community in navigating the UK system. Additionally, our volunteer scheme provides volunteers with valuable work experience to enter London’s competitive job market. As well as being integral to the smooth running of our organisation, the scheme helps volunteers to develop their skills by working in a multicultural, collaborative and inspiring environment.

About the role

We are looking for a motivated ESOL Teaching Assistant to support the smooth delivery of our ESOL classes at Pre-Entry and Entry 1 levels for Latin American migrants and refugees. You will assist the ESOL Teacher with classroom delivery following our pre-prepared syllabus and teaching materials, along with a variety of audio-visual aids to improve learners’ speaking, listening, reading and writing skills in English.

As an ESOL Teaching Assistant, you will encourage learners to communicate using the structures and vocabulary they have learnt, with a strong emphasis on dialogue and role-playing, alongside more formal exercises and language games.

We are seeking a volunteer holding either a formal teaching qualification (e.g. CELTA, CertESOL or similar) or prior experience in teaching English to speakers of other languages. 

Main tasks and responsibilities

• Support with the planning, preparation and delivery of high-quality ESOL lessons in a community setting

• Mark and provide appropriate feedback on oral and written work

• Guide the class according to the syllabus and learning outcomes as instructed

• Ensure learners participation during class and monitor attendance

• Create a safe and inclusive learning environment, identify gaps and adapt activities to learners’ needs

• Provide one-to-one learner support in class as required, to ensure needs relating to learning difficulties and disabilities are met

• Prepare and set exercises, materials and examination papers as necessary

• Undertake administrative tasks, such as keeping student registers and attendance records

• Provide logistical support with arranging the room, setting out refreshments and class tidy upContribute towards outcome and impact measurement for learners at the end of each term

We are looking for

• A recognised ESOL qualification, such as those listed on the TESOL website, is essential (e.g. TEFL or CELTA) or equivalent experience

• Verbal and written communication skills in English and either Spanish and/or Portuguese

• A flexible and enthusiastic person who is confident working in a multicultural and multilingual environment

• An empathetic approach to working with beneficiaries whose needs may vary or change over time

• Ability to work resourcefully and in collaboration with others

• Good IT skills, including in using Microsoft and Google suite packages, Word, Excel, PowerPoint, and databases

• Good interpersonal and communication skills with attention to detail

• A caring, sensitive and non-judgemental manner

• Knowledge of how to deal with sensitive and confidential information

• Ability to learn quickly and adapt to CRM systems

• Committed to IRMO's mission, vision and values

Additional requirements

• Two references from current/previous employers

• Enhanced DBS Check (completed through IRMO)

• Safeguarding Level 1 certificate (completed through IRMO)

• One month trial period

Benefits of volunteering at IRMO

• You will get the opportunity to help others and to give back

• You will learn new skills and gain experience working in a multicultural, cooperative and inspiring environment

• You will contribute to the Latin American Community and increase your knowledge of the situation of Latin American migrants in the UK

• You will gain valuable experience and strengthen previous skills to help prepare yourself for the UK’s competitive job market

• You will enhance your CV and get references (after a 3-month period) for further support with employability

• You will have the opportunity to participate in training sessions with high-quality learning outcomes (in-house and external) in areas related to the role

• You will receive regular supervision and support

At IRMO, we are committed to fostering a diverse and inclusive environment. We actively encourage applications from individuals with protected characteristics, including race, ethnicity, gender, sexual orientation, disability, and age. 

We particularly invite Latin Americans, those who identify as members of underrepresented and marginalised communities, and individuals with lived experience of the immigration and asylum system, to reflect the community we serve. 

We are dedicated to ensuring accessibility in our recruitment process and volunteer opportunities. If you have specific accessibility needs, please let us know, and we will make necessary accommodations.

THANK YOU FOR YOUR SUPPORT

Volunteering Opportunity

Administration Assistant

What You’ll Do

Support the Age UK Enfield team with general admin tasks that help our services run smoothly. You’ll help with email communication, data entry, and other simple office duties.

You will:

· Help respond to and send emails from shared inboxes (with support and supervision)

· Input volunteer, client, or service data into our CRM system (training provided)

· Update spreadsheets, mailing lists or booking systems

· Support with printing, scanning or filing where needed

· Maintain confidentiality and accuracy when handling information

Skills You’ll Use or Develop

· Basic IT and email skills (Outlook, Microsoft Office)

· Attention to detail and a methodical approach

· Ability to follow instructions and work as part of a team

· Good written communication

Time Commitment

Flexible – ideally one regular half-day or full day per week
Monday to Friday, between 9:00 am and 5:00 pm

Location: Age UK Enfield office or remote
Reports to: Relevant team lead or manager, depending on the area of support

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us (email address included in application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Role Overview

We are seeking dedicated and compassionate Volunteers to join our new drop in group in Sherborne, Dorset that take place on 10 am to 12 pm pm on the last Wednesday of the month starting 24th Sept. This role is ideal for individuals looking to make a meaningful impact in the community while gaining valuable experience.

The Say Aphasia charity provides support groups across the UK for people with aphasia; a language and communication disability caused by a brain injury like a stroke. Aphasia affects over 350,000 people in the UK but is little understood or known about by the public. It is the only aphasia charity set up by people with aphasia for people with aphasia; helping them to adapt to their new way of life and regain their independence and confidence.

Aphasia occurs due to injury to the brain such as a stroke. It affects access to language, resulting in difficulties following conversations, speaking, reading and writing.

Volunteers will support the running of the group with communicating, and will have the opportunity to utilise their communication skills and IT knowledge to take a register of attendance.

Responsibilities

• Provide companionship and support to individuals, particularly those living with asphasia.
• Assist in organising activities that promote social interaction and engagement.
• Communicate effectively with participants, ensuring their needs are understood and met.
• Help maintain a safe and welcoming environment for all participants.
• Collaborate with other volunteers to enhance the group.

Qualifications

• An understanding or knowledge in aphasia is desirable but not essential (training will be given)
• Strong communication skills, with the ability to engage effectively with diverse groups.
• Proficiency in IT, including familiarity with common software applications.
• A compassionate and patient attitude towards individuals in need of support.

This volunteer position offers a rewarding opportunity to contribute positively to the lives of others while developing personal skills and experiences.

Volunteer Opportunity – Join the KA Radio Team!

Are you passionate about music, radio, and entertainment? KA Radio is looking for enthusiastic volunteers to help us grow our online radio station.

As a volunteer, you’ll have the opportunity to gain real-world experience in online broadcasting, work with a friendly remote team, and develop valuable skills in communication, media, and teamwork.

We’re looking for people who are:

• Passionate about music and radio.

• Reliable, friendly, and willing to learn.

• Able to work well as part of a remote team.

Roles:

• Radio Presenter/DJ

• News Reader

• Social Media Assistant

• Content Creator

• Events & Promotions Support

• Marketing Assistant

• Website Support

• Technical Support

• Station Administrator

• General Station Support

• …and much more!

What you’ll gain:

• Hands-on experience in online radio broadcasting.

• Training and support from the KA Radio team.

• A chance to build your confidence and communication skills.

• Experience that can strengthen your CV or college applications.

• The opportunity to be part of a growing online radio station.

Please note that this is a volunteer position and is unpaid. We’re looking for people who enjoy radio and want to be part of an exciting community while gaining valuable experience.

Apply today and become part of the KA Radio family—we’d love to hear from you!

We’d love you to be part of our Information & Advice Service. As an Information Volunteer Assistant, you could be :

• Welcoming and providing information to visitors

• Ordering leaflets from various sources

• Updating external contacts

• Undertaking general administration

• possibly dealing with straightforward signposting and information.

You’ll enjoy working within a team of volunteers and meeting new people, have great communication skills, are polite and emphatic, understand basic IT systems and updating manual records, and are able or willing to learn to use the internet and Microsoft Office 365.

We are currently looking for someone to volunteer for 3 hours, on Mondays, Wednesdays and Fridays either am or pm.

We will reimburse your out-of-pocket volunteer expenses.

It’s really easy to start the volunteering process with us. If you’re over 18 years old, just click on ‘Apply’ and get filling in your details!

We're looking for Reception volunteers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?

• complete an introduction to Citizens Advice and training for your role
• welcome clients and other visitors to the local Citizens Advice
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
• type up information from the client form onto a spreadsheet or database
• answer the telephone, reply to emails and post
• help with the day to day running of the Citizens Advice service

What’s in it for you?
• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be willing to learn about and follow the Citizens Advice aims, principlesand policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

We ask for a commitment of 1 day a week for 12 months at least.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please email to request a Volunteer Application Form.

The Conversation Class Teacher volunteer will deliver IRMO Conversation Class lessons as suitable, required and in support of our English for Speakers of Other Languages (ESOL) provision for adults. 

You will work closely with the ETE Education Assistant to support language development among IRMO ESOL Courses learners, following a scheme of work and basic course outline and planning the lessons at beginner and advanced levels (as allocated) according to your teaching approach, methods and techniques. 

Main tasks and responsibilities of the role: 

● Planning, preparing and delivering high-quality lessons to a range of classes and levels in a community setting. 

● Providing a safe and inclusive learning environment for learners, reinforcing and practising English focusing on particular areas of the learner's language. 

● Ensuring learners’ participation during classes and monitoring attendance. 

● Providing opportunities for social engagement to support learners to become more independent (eg. explaining necessary processes about daily life). 

● Promoting and encouraging language improvement (eg. motivating learners to participate in language learning activities such as conversation classes). 

● Keeping classes on track according to the syllabus and learning outcomes instructed. 

● Undertaking any other administrative tasks, consistent with the purpose of the role as required. 

● To deliver all aspects of this role description in adherence and compliance with IRMO's Policies and Procedures.

Help cats in the Inverness and Nairn areas!

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

It is a flexible role, you have the choice to be involved in the following:

o face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.

o online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.

o bringing new ideas! - We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.

o engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser.  You’ll also have the chance to meet new people and be part of a dedicated team of volunteers.

Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

o Sympathy to cats and our values

o Happy to be part of a team of dedicated volunteers and employees.

o Flexible and adaptable to different events/activities

o Open to new ideas and ways of fundraising

o Good communication and team player

Our Fundraising Volunteer roles are very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule!

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection!

Help cats in the Ayrshire area!

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

It is a flexible role, you have the choice to be involved in the following:

o face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.

o online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.

o bringing new ideas! - We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.

o engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser.  You’ll also have the chance to meet new people and be part of a dedicated team of volunteers.

Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

o Sympathy to cats and our values

o Happy to be part of a team of dedicated volunteers and employees.

o Flexible and adaptable to different events/activities

o Open to new ideas and ways of fundraising

o Good communication and team player

Our Fundraising Volunteer roles are very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule!

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection!