Advice and outreach manager volunteer roles

We are seeking new trustees to strengthen our Board and help shape the future of our work. We are also seeking a new Chair of the Board of Trustees.

We are looking for dedicated, creative people, of all ages, with a range of professional and life experience to join the Age UK Stockport Board of Trustees.

Being a trustee or Chair of any charity, including ours, is to be an active volunteer in your community. Like any volunteer involved in our work, our aim is for you to enjoy what you do with us, know how you contribute towards our work and see the positive impact that you have on people’s lives. 

But it’s not the easiest volunteering role! It can be challenging, but rewarding, and a big responsibility. Trustees have collective legal responsibilities – you work together for the best interests of Age UK Stockport and for the people in later life we work with across the borough. We will tell you more about these responsibilities elsewhere in the pack. 

If you’re passionate about supporting everyone to make the most of their later life, and you have the skills and experience to help shape and guide our organisation to achieve our vision, we’d like to hear from you.

Trustee Opportunity at Citizens Advice
Citizens Advice South Lincolnshire is seeking new trustees to help shape the future of our high-performing advice charity.

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.

As a trustee, you’d join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Prior Board experience is not required.

We welcome expertise in digital media, finance, fundraising, HR, IT, law, marketing, PR, risk management, senior management, local government, or strategy.

What do you need to become a trustee?

Trustees don’t need specific qualifications, but we expect all trustees to have six core skills:

● Insight into the organisation: considering CASL’s objects and its public benefit strategically

● Challenging constructively: clarifying facts; stimulating thought

● Analysing issues: being objective; evaluating risks; using evidence; planning ahead

● Weighing up opinions: using evidence; balancing long- and shortterm; prioritising value

● Interpersonal skills: communicating clearly; listening actively; supporting a healthy culture

● Confidence and self-awareness: collaborating with others; treating everyone with respect.

The Board also values specialist skills as assets among its members:

● experience or qualifications in:

 ‣ business or charity leadership

 ‣ equity, diversity and inclusion

 ‣ facilitation

 ‣ finance and accountancy

 ‣ human resources

 ‣ IT, AI or digital media

‣ law or governance

‣ local government

‣ marketing, PR or communications

‣ risk management, or

‣ strategy development

● past experience as a client or service user of this (or a similar) organisation

● a track record of charitable fundraising, or

● being an effective chair. 

Finally, competent trustees should have these six personal qualities to some extent, and demonstrate them in their behaviours:

● Committed - motivated, dedicated, persevering; plays an active role.

● Responsible - accountable, independent, reliable; accepts collective responsibility.

● Trustworthy - ethical, principled; is a critical friend and focuses on continuous improvement.

● Collaborative - team-oriented, approachable; builds relationships and seeks consensus.

● Confident - independent; contributes constructively and expresses opinions courageously.

● Thoughtful - curious, adaptable, open-minded; appropriately challenges the status quo

Citizens Advice is a national charity working to ensure people don’t face problems alone. We support millions of people every year with advice on issues including debt, housing, employment, benefits and immigration.

The Board of Trustees provides the high-level governance and strategic direction for Citizens Advice. Working alongside our Executive Team, Trustees offer guidance and constructive challenge to ensure we deliver our strategy in line with our mission and regulatory responsibilities.

We are currently recruiting for two Trustee positions with the following specialisms:

Trustee: Local Government

As local government undergoes fundamental reorganisation and devolution, you will help us navigate this shifting landscape. We are seeking a senior leader (e.g., CEO, Director, or senior elected member) to serve as a strategic bridge between our mission and the public sector.

• Sector Authority: Deep knowledge of the pressures and statutory responsibilities facing local authorities.

• Strategic Insight: A vision for how government and civil society can partner to change lives.

• Influential Networks: Established relationships across the local government and devolution landscape.

Trustee: Systems Change & Reducing Inequality

Citizens Advice has transitioned to a mission-based model, focusing on providing advice fit for the future, closing the gap for marginalised communities, and taking earlier action. We need an inspirational leader to help us drive this systemic change.

• Systemic Impact: Experience delivering change in complex environments, such as public service delivery aimed at poverty prevention or community-led initiatives tackling structural inequities.

• Creative Strategy: A sounding board for movement-building, "power-shifting," and navigating change within federated or group-based organisations.

• Collaborative Power: A passion for mobilising collective action to achieve meaningful change for people struggling to find a way forward.

What We Expect of All Trustees

• Governance Excellence: Familiarity with financial oversight, risk management, and regulatory scrutiny in a large charity.

• Mission Alignment: A deep commitment to social justice, equity, and the values of Citizens Advice.

• Collaborative Leadership: Diplomacy, integrity, and the ability to foster open, non-hierarchical ways of working.

• Community Focus: Experience working in or alongside diverse communities to drive social change.

We hope you will consider making an application to join our Board as a Trustee of Citizens Advice.
To apply, please provide:

• A CV (no more than three sides)
• A short covering letter that explains your motivation, suitability, availability and confirms that you would not be subject to any conflict of interest.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment, where they meet our selection criteria in their application. Some of our roles attract a high volume of application,s and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

This vacancy closes at 23.59 on the closing date.

Support Dudley residents with long-term health conditions or disabilities by providing information regarding welfare benefit applications and delivering structured self-management group programmes.

Role Responsibilities:

• Facilitate small group Welfare Benefit Guider sessions (up to 6 residents) to those who need assistance to complete their own welfare benefits application forms (e.g. Personal Independence Payments (PIP) application forms).

• Deliver 6-week Long Term Health & Wellbeing Programmes (2.5 hours per week) to groups of up to 12 residents per group with long term health conditions or disabilities to help improve their quality of life.

• Create supportive, inclusive group environments and record participant information accurately.

About You:

• Lived or caring experience of long-term physical or mental health conditions is preferred but not essential 

• Ability to empathise with clients is essential. 

• Confident speaking in group settings (in person and online) with good communication and basic IT skills.

• Able to handle sensitive information with tact.

Commitment:

• Deliver sessions at community venues across Dudley (and potentially Wolverhampton), including some evenings/weekends. 

• Deliver 3 x 6 weeks Long-term Health & Wellbeing Programmes per year

• Deliver 2 x 3-hour Welfare Benefits Guider Sessions per month

• An enhanced DBS check is required (arranged and paid for by the organisation).

NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED

Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.

Why Volunteer with Us? 

✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.

✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.

✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.

✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.

✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.

✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional   success.

✨ Professional Development: We're committed to continuous development and growth opportunities.

✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.

�� What Our Volunteers Say:

"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."

-Volunteer Generalist Advisor

"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."

-Cost of Living Support Hub Volunteer

Ready to make a difference?

�� For further information about the individual roles, please visit our website:

Please download and complete the application form

If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.

The initial Volunteer Assessor training includes one day in an assigned Citizens Advice Merton & Lambeth (CAML) office and one day group online training.

The group online training will be on Monday. Before considering your application, please make sure you are available on Monday for the first 8 weeks.

Aim of this role
Assessor volunteers support the drop-in sessions in our offices and outreach. They discuss with clients the issues they have come to us for help with. After this, and with full support from the supervisor, assessors discuss next steps and actions with the client to help resolve their issues.

As an Assessor, you will be a part of service delivery. You will:

• complete an induction to Citizens Advice and training for your role

•  help with the drop-in sessions

• complete full assessments with our clients, following CAML processes and procedures

• record a summary of your interactions with clients in our Case Management System and consult with the supervisor on the day regarding the relevant next steps

• ensure that equality, diversity and inclusion are promoted in our work

• adhere to Citizens Advice Merton and Lambeth’s aims and principles

• comply with all relevant GDPR rules and regulations.

Locations
We need Assessors in our main offices in Kennington, Morden and Mitcham and different outreach locations in Merton and Lambeth. All three offices are well-connected to public transport, and the office in Mitcham has a car park.

We will also reimburse out of pocket travel and lunch expenses.

What’s in it for you?

• make a real difference to people’s lives

• build on valuable skills such as communication, listening and problem solving, and increase your employability

• work with a range of different people, independently and in a team

• have a positive impact in your community

• be part of a friendly and supportive charity team

• develop transferable skills for employment, training or other volunteering opportunities

• have the opportunity to progress with your training and develop adviser knowledge of some of our key enquiry areas.

What we are looking for

You don’t need specific qualifications or skills but you’ll need to:

• have excellent communication skills, both written and verbal, are essential

• be friendly and approachable

• respect views, values and cultures that are different to your own

• have good IT skills

• be able to understand information and explain it to others

• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

• be willing to undertake training in your role.

Satisfactory references are required before joining the charity.

Commitment
This role requires you attend our offices or outreach locations in person.

Our offices are open to the public from 9.30am to 3pm, five days a week. During your training, you are required to contribute at least one day in one of our offices and one day for online training. After your training is completed, you will be required to attend one of our offices at least one full day per week. Ideally we ask for a commitment to volunteer with CAML for at least 12 months.

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

How to apply
Please visit our website to find out how to apply.

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy on our website for more information on how your personal data will be processed and stored.

Trustee – Ukrainian Institute London

Ukrainian Institute London (UIL) is an independent charity dedicated to advancing public education in the United Kingdom by broadening knowledge and understanding of Ukraine. It champions Ukrainian culture and shapes the conversation about Ukraine in the UK and beyond, bringing together experts, creatives, policymakers, and active citizens to explore Ukrainian perspectives on global challenges. Through its programme of public events, projects, educational courses, and digital content, UIL works across the fields of arts, culture, language, and current affairs. The UIL highlights Ukraine’s expertise and experience to emphasise the urgency of international solidarity in support of democratic security in Europe and beyond.

UIL is seeking to appoint two new Trustees. As a Trustee, you will help shape the strategic direction of the organisation, ensure strong governance, safeguard UIL’s independence and integrity, and support its long-term sustainability. Trustees also act as ambassadors for the Institute, helping to build relationships, raise our profile, and support funding and partnership opportunities.

We are particularly interested in candidates with experience in one or more of the following areas:

• knowledge of Ukraine and its place within wider European and international cultural contexts;

• fundraising and income generation, including trusts and foundations, major donors, corporate sponsorship, or individual giving;

• developing or supporting fundraising strategies; 

• charity governance and trustee experience;

• arts, culture, heritage, or international cultural relations;

• finance, law, organisational development, or strategy;

• communications, marketing, partnerships, or audience development;

• digital engagement and organisational sustainability.

We value a wide range of perspectives and welcome applications from people of all backgrounds.

Time commitment:

• Four Board meetings per year, each approximately 2 hours, plus preparation time.

• Review and input into key governance documents, such as the Annual Report.

• Fundraising support, including meetings with potential donors and strategic advice to the Director and the UIL operations team.

• Attendance at key UIL events, where possible.

• Representation of the UIL at occasional meetings with partners or public-facing events. 

• Occasional ad hoc engagement, such as strategic advice on issues within the individual trustee’s area of expertise. 

Overall, the commitment is expected to average approximately 1-2 days per month ​​(which includes attendance at UIL events) and can easily fit in with other commitments.

This is a voluntary and unpaid role. Expenses are not reimbursed.

This is an opportunity to play a meaningful role in strengthening a leading cultural charity and supporting its mission to promote Ukrainian culture, knowledge, and dialogue in the UK and beyond.

How to apply

Please read the Trustee Role Description before submitting your application.

To apply, please complete the online application form and upload your CV (PDF format). We do not require a separate covering letter.

CV Submission

Please upload your CV as a PDF file:

• Saved using your full name (e.g. Firstname_Lastname_UIL_Trustee.pdf)

• Including your full contact details, including phone number

Key dates

Closing date for applications: 8 March 2026
Interviews: March 2026
We aim to appoint at least one trustee by 15 April 2026.

Please note

Files submitted will be used solely for recruitment purposes. 

All application materials will be handled in accordance with data protection requirements and deleted after the recruitment process has concluded.

You will receive confirmation once your application form has been submitted successfully.

You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)

Commitment: 6 hours/week (flexible)

Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.

What you gain: Communication skills, admin experience, confidence using IT, and full training.

You'll gain valuable transferable skills in communication, problem solving, teamwork.

Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.

Are you passionate about building safe, inclusive, and transformative communities? Tell My Truth and Shame the Devil C.I.C. is seeking a committed Community Engagement & Moderation Manager to join our founding volunteer team. This pivotal role ensures that our membership ecosystem and community spaces are welcoming, safe, and structured to empower survivors, young people, and marginalised communities while fostering accountability and collective growth.

As Community Engagement & Moderation Manager, you will lead the strategy and day-to-day management of all member-facing spaces, ensuring they operate smoothly, safely, and in alignment with our values-led, anti-capitalist mission. You will work closely with the Technical Systems Liaison, Platform Engineers, and Membership Director to implement moderation systems, engagement strategies, and support processes that strengthen participation, collaboration, and trust across our community.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience in community management, engagement, or moderation across online, in-person, or hybrid environments
• Practical understanding of safeguarding principles, boundary setting, and appropriate responses to risk, harm, or vulnerability
• Knowledge of conflict resolution, ethical moderation practices, and proportionate responses to challenging behaviour
• Strong communication skills, with the ability to engage clearly, empathetically, and assertively with diverse audiences
• Demonstrated ability to handle sensitive issues with professionalism, discretion, and emotional intelligence
• Strong organisational skills, including accurate record-keeping, documentation of interventions, and tracking outcomes or trends
• Ability to balance approachability with authority, maintaining trust while enforcing community standards
• Confidence working collaboratively with leadership, technical teams, and safeguarding leads
• Commitment to inclusion, fairness, transparency, and community wellbeing

Desirable / Can Be Developed

• Competence in using digital tools, social platforms, or community management software (e.g. forums, moderation dashboards, reporting systems)
• Ability to work with engagement metrics, reports, and qualitative feedback to inform decision-making
• Experience supporting onboarding or training of members, volunteers, or staff in community guidelines and processes

Qualifications

• Formal qualifications in community development, social work, youth work, or related fields are welcome but not required; equivalent professional or lived experience is valued

Main Responsibilities/ Key Duties

• Responsible for nurturing a positive, inclusive, and well-governed community environment across online and offline spaces. Ensuring members feel welcomed, heard, and protected, while upholding organisational values, safeguarding standards, and community guidelines.
• Develop and implement engagement strategies that encourage active participation, collaboration, and a sense of belonging among members. Supporting discussion spaces, events, campaigns, and feedback mechanisms that reflect the diversity of the community and promote respectful dialogue.
• Monitoring and moderation of community interactions. Oversee online platforms and relevant offline spaces to ensure behaviour aligns with safeguarding policies, codes of conduct, and organisational values. Identifying harmful behaviour, addressing breaches proportionately, and escalating concerns in line with safeguarding and risk management procedures.
• Respond to member queries, concerns, or conflicts in a timely, professional, and sensitive manner. This involves active listening, de-escalation, clear communication of boundaries, and fair resolution of disputes, ensuring members feel supported while maintaining community standards.
• Work closely with technical and operational teams to support the implementation and effective use of moderation tools, reporting systems, and engagement metrics. Contributing to the refinement of workflows for reporting concerns, tracking incidents, and measuring participation and sentiment.
• Support the onboarding and orientation of new members, volunteers, and staff into community platforms, systems, and protocols. This includes communicating expectations, safeguarding responsibilities, and available support resources to promote confident and informed participation.
• Accurate documentation is key. Record engagement activities, moderation actions, member feedback, and emerging issues to inform transparency, accountability, and continuous improvement.
• Working collaboratively with leadership, contribute to the development and review of community policies, moderation processes, and training materials that strengthen safety, wellbeing, inclusion, and shared culture. Analyse engagement trends and feedback to recommend improvements, innovations, and preventative strategies that enhance the overall health of the community. 

What This Role Offers You:

• Leadership experience in building and sustaining safe, inclusive, and impactful communities.
• Personal growth through hands-on engagement with vulnerable and marginalised populations.
• Opportunity to directly shape the culture and systems of a pioneering, values-led CIC.
• The satisfaction of enabling community voices, supporting survivors, and fostering meaningful social impact.

What This Role Is Not For:

• Individuals seeking purely administrative work, financial reward, or traditional corporate structures.
• Those unwilling to enforce and uphold safeguarding policies and community guidelines.
• People expecting pre-defined, hands-off responsibilities—this role requires active engagement, problem-solving, and responsive decision-making.

If you are ready to lead, shape, and safeguard a transformative community that empowers survivors and marginalised voices, we want to hear from you. Apply now and become a key architect of meaningful social change.

A Final Word

Community is built on people, not platforms.
Trust grows through fairness, consistency, and care.
Privacy protects wellbeing and dignity.
Respect, empathy, and clear boundaries are what keep communities safe and connected.

VOLUNTEER IT & DIGITAL INFRASTRUCTURE MANAGER

Join SUNSHINE — Bringing Connection, Joy, Community Spirit and SUNSHINE to Every Neighbourhood

WHO WE ARE

SUNSHINE is a start‑up loneliness charity at the very beginning of its journey — a modern, volunteer‑powered movement bringing people together through simple, meaningful activities that spark connection, build confidence, and spread joy.

Our work reflects the diversity of London — its cultures, communities, and neighbourhoods.

We don’t rely on a building or a centre. We go where people already are — parks, libraries, cafés, community halls, online spaces, neighbourhood corners. Wherever people gather, we show up with warmth, welcome, and community spirit.

Loneliness affects people of all ages and backgrounds, often silently.

We’re building a future where every neighbourhood feels connected, supported, and full of opportunities for people to grow, contribute, and belong. If you believe in people, community, and the power of small moments to create big impact, you’ll feel right at home here.

WHAT WE DO

SUNSHINE will be delivering free and low‑cost community‑led activities that help people connect, learn, and thrive, including:

• Social groups and pop‑up events

• Health and wellbeing sessions

• Skills workshops (digital, creative, financial, employment readiness)

• Family‑friendly activities

• Neighbourhood outreach in underserved areas

• Volunteer‑led community projects

Everything we do is shaped by local voices and powered by volunteers — bringing connection, joy, and community spirit to the places people already love.

OUR APPROACH

• Local — We go where people already are.

• Inclusive — Everyone is welcome.

• Flexible — We adapt to community needs.

• Volunteer‑Powered — People make this possible.

THE ROLE — VOLUNTEER IT & DIGITAL INFRASTRUCTURE MANAGER

We’re looking for a Volunteer IT & Digital Infrastructure Manager to help build the simple, safe, reliable digital systems that will support SUNSHINE as we grow.

This is a hands‑on, practical role for someone who loves making technology work smoothly for people — especially in a start‑up environment where everything is being built from scratch.

You’ll help create the digital foundations that keep our volunteers connected, our information secure, and our operations running with confidence.

As our Volunteer IT & Digital Infrastructure Manager, you will:

1. Build and Maintain Core Digital Systems

• Help set up and manage our digital tools (email, file storage, collaboration platforms, volunteer systems).

• Keep everything organised, accessible, and easy for volunteers to use.

• Support the creation of simple digital processes that make day‑to‑day work smoother.

2. Champion Digital Safety & Compliance

• Ensure our systems follow good practice in data protection, privacy, and security.

• Support the development of clear, accessible guidance for volunteers.

• Help embed safe digital habits across the charity.

3. Support Volunteers & Teams

• Provide friendly, patient support to volunteers using digital tools.

• Help troubleshoot issues and build volunteers’ confidence with technology.

• Work closely with the Office & Compliance Manager, COO, and other leads to keep everything aligned.

4. Enable Growth & Scalability

• Recommend simple, cost‑effective tools that fit a small, volunteer‑powered charity.

• Help ensure our digital infrastructure can grow as SUNSHINE expands into new neighbourhoods.

• Keep systems tidy, organised, and future‑proof.

5. Bring Calm, Clarity & Structure

• Create a sense of order in a fast‑moving start‑up environment.

• Help embed our values of kindness, inclusion, and accessibility into every digital decision.

This role is perfect for someone who:

• Loves making technology simple, friendly, and accessible.

• Enjoys organising systems and helping people feel confident using digital tools.

• Has experience in IT support, digital operations, systems administration, or tech‑for‑good — or is excited to grow into it.

• Thrives in start‑up environments where you can build things from the ground up.

• Values inclusion, safety, and making digital spaces welcoming for everyone.

• Wants to help reduce loneliness and strengthen neighbourhoods.

• Believes in volunteer‑powered change and community spirit.

Time commitment is flexible and can fit around your life. We welcome people from all backgrounds and experiences — especially those with lived experience of the communities we serve.

WHY IT MATTERS

Loneliness is one of the biggest challenges facing our communities today. Too many people feel disconnected, unseen, or without a place to belong.

SUNSHINE exists to change that.

By joining us as our Volunteer IT & Digital Infrastructure Manager, you’ll help build the digital backbone of a movement that brings people together, strengthens neighbourhoods, and creates opportunities for connection, confidence, joy, and community spirit.

Your work will help volunteers feel supported, organised, and empowered — and that will directly shape the impact we can make in every community we reach.

Together, we can bring SUNSHINE to every corner of our communities.

We are looking for someone keen to move into the area of advising small charities on management and governance issues and working with them on other services we provide.

We are a very ambitious local grant-making charity that also offers various training, support and consultancy services to small charities and community groups in West London. Our broad-ranging plans are now beginning to bear fruit and so we need volunteers to help us in the following areas as demand for our services continues to grow:

· Supporting small groups and start-ups with basic governance and management issues

· Facilitating coordination between groups including organising events linking those with common interests

· Monitoring our grant holders and assessing the impact of our services on groups

· Outreach to new groups

· General admin support

· Possibly helping out with grant application assessments when needed

Our ideal candidates would have a good all-round management or professional background gained over a number of years, but they need not be experienced in the areas mentioned above. You'd be given full training, with the opportunity to shadow the people already working in these areas. Far more important is adaptability, initiative, an ability to get on well with people from all sorts of backgrounds, and good organisational and writing skills. Most crucially you would have a demonstrable commitment to our ideals of promoting a strong and influential civil society in West London. You will thrive on challenges and find rewards in seeing our objectives achieved.

You would ideally be able to commit an average of 1 day a week and the work would involve dealing with our clients during office hours, so you will probably be someone who is working part-time, or is perhaps retired or semi-retired, or is otherwise not in full-time employment. We would also be prepared to consider applicants only able to commit a few hours a week for some of the duties mentioned above.

Much of the work would be taking place from home, but it will also involve some face to face contact with clients, so living in or around the Ealing, Hounslow or Hillingdon boroughs would be a definite advantage.

All reasonable expenses will be reimbursed and refreshments provided where suitable.

We’re looking for a Treasurer to provide financial leadership to our charity that supports the VCSE (Voluntary, Community and Social Enterprise) sector in Wakefield District through high-impact contracts and grant making.

Nova is a charity that works with charities, community groups and social enterprises to help them thrive and continue their important work across the District. We do this by:

• Providing free specialist support on development and growth
• Ensuring the VCSE sector has a voice in decision-making
• Securing resources and funding for the VCSE sector

We have several opportunities open to join our Board of Trustees, including a Treasurer.

The Treasurer works closely with the Board, CEO, Finance Manager, and accountant to ensure our organisation’s finances are well-managed, transparent, and aligned with strategic goals. This involves:

• Guiding financial decisions
• Helping the Board understand and act on financial information
• Contributing to planning for the future, including budgets, reserves and exploring new incomes streams and enterprising approaches to strengthen Nova’s financial resilience

While previous experience as a Treasurer or Trustee is welcomed, it’s not essential. What matters most is commitment to Nova’s values, financial integrity, and supporting the VCSE sector.

As a trustee, you’ll have:

• An induction, training and reimbursable expenses
• Professional development with new skills and experience
• Influence to shape innovative projects
• Opportunity to make a difference to hundreds of organisations facing challenging times
• Chance to make new connections and learn about the local VCSE sector

To find about more about the role, download the Information Pack and Role Description. We can arrange an informal chat with Hayley (Vice Chair and Chair of HR Subcommittee) if you'd like to ask any questions before applying.

Applications close at 9am on Monday 2 March 2026.

The diversity of our board is important as it leads to strong leadership and governance. This is a priority for Nova and we are committed to removing barriers that often exclude people from applying or staying on boards. We are striving to be an accessible and inclusive organisations and will work proactively on adjustments requested. Please contact our team if you need support or adjustments throughout the recruitment process to make it accessible for you.

Do you want to co-ordinate vegan volunteering?

As an Organiser, you would be the caretaker of your local area. This is the more time-intensive role but so rewarding! Tasks would be emailed to you directly every month by our Volunteering Coordinator, who would be your main point of contact here at The Vegan Society. It would then be your job to send out the task to Advocates in your local area and get feedback from them. You'll also be able to ask your Advocates for help with any stalls and lobbying. Every Organiser receives an outreach pack, including a table runner, leaflets and banners. We make sure you are fully supported with an Organisers' WhatsApp group for socialising and ideas. We also have a monthly gathering on video.

What does the Organiser role involve? 

Every month, you will be sent a collection of tasks to choose from. We create these from our programme of campaigns. You would be the point of contact for Advocates in your area, sharing these tasks and coordinating activities, such as stalls and lobbying councillors. We will provide you with a campaign toolkit and be in regular contact with you to ensure you have everything you need. You will also be invited to our private Facebook group and WhatsApp chat.

We would expect you to provide any updates from your group and give feedback on each task. It's vital that we measure the impact that we are having, in terms of positive conversations and leaflets handed out. You can also give us ideas you have for future outreach tasks or campaigning. Many Organisers find a huge sense of satisfaction, improvement in self-esteem and enjoy the social side of volunteering in this role.

You will also be responsible for welcoming new Advocates in your area. We will let you know when somebody new applies, and you will help them to get involved with any activities. As the main contact for Advocates, this role does require some awareness of safeguarding and data protection procedures and policy. There will be full training on your role in this, as well as a handbook and ongoing guidance and support. 

What training and support is available? 

There will be a full induction to the role, with a gradual introduction of new tasks and responsibilities. To start with, we will provide an initial training session to cover the basics of community organising, communication skills and event planning. This will be done remotely from wherever you are. Along with this, we will provide a full pack of resources that covers a range of work that we do. 

From there, there will be regular conversations and reviews, where we can discuss other training requirements. Staff are always available to Organisers for any questions, via phone or email. 

What skills would be useful in doing this role? 

• Great organisational skills
• Experience of coordinating people
• Experience of working to specific dates and deadlines
• Good time keeping
• Ability to work independently
• Ability to motivate people around the topic of veganism
• Ability to stick to branding
• Ability to read emails in a timely manner and translate tasks into actions quickly
• Ability to report back on activities
• Excellent knowledge of vegan issues

How much time do I need to invest?

You should be able to commit around two days a month to carry out actions, and this is usually spread out across the month. We also expect timely responses to emails. When a new Advocate applies to work with you, we would like them to be contacted within seven days via email.

Lead with Purpose. Shape the Future of Later Life.
Are you ready to guide a dynamic, forward-thinking charity? At Age UK Merton, we believe later life should be lived with dignity, joy, and opportunity. For nearly seventy years, we've been supporting older adults in Merton with advice, practical help, and social connection. Now, as we navigate an ever-changing landscape and deliver on our ambitious strategic plan, we're seeking an exceptional Chair of Trustees to help us steer the next chapter.

Time Commitment: Approx. 2-3 days per month
Location: Merton (Board meetings and events)
Remuneration: Voluntary (expenses reimbursed)

About Age UK Merton
We're a 'small but mighty' charity with a big impact. Our mission is simple: to provide quality advice and services that meet the needs of older adults in Merton. From befriending and activity programmes to practical home support and accredited advice, we help thousands of people each year to love later life. With an income of £1.2m, a dedicated team of staff and volunteers, and strong partnerships across health, care, and community sectors, we're proud of our achievements and excited about what is to come.

Why This Role Matters
As Chair, you'll lead a committed Board and work closely with our CEO to ensure Age UK Merton thrives in a challenging environment.
You will:
* Shape strategic direction: Drive delivery of our three-year plan, focusing on outreach, sustainability, and improved health and wellbeing outcomes.
* Champion collaboration: Strengthen partnerships across health, care, and voluntary sectors to reduce inequalities and improve lives.
* Ensure strong governance: Uphold charity law and best practice, ensuring financial resilience and effective administration.
* Be a visible leader: Represent Age UK Merton externally, inspire stakeholders, and help diversify income streams for long-term sustainability.

What Makes This Opportunity Inspiring
* Impact and Purpose: Your leadership will directly improve the lives of older adults in Merton.
* Strong Foundations: Accredited for quality advice and befriending services, with a clear strategic plan and committed team.
* Exciting Growth: We're expanding outreach and engagement, co-designing services with clients, and building a sustainable future.
* Collaborative Culture: Trustees and staff share values of quality, integrity, kindness, inclusivity, and collaboration.

Ideal Candidate Profile
Essential Skills and Experience
* Previous Board-level experience, ideally as Chair or Trustee.
* Strategic vision, financial acumen, and strong leadership skills.
* Ability to build relationships and represent the organisation publicly.
* Commitment to Age UK Merton's mission and values.

Desirable
* Understanding of adult social care or health sectors.
* Knowledge of Merton and its communities.

Recruitment Timeline
To ensure equitable access to information and uphold AgeUK Merton's commitment to Equity, Diversity and Inclusion, they will be hosting a Q&A webinar in place of individual informal calls with the outgoing Chair. We encourage all interested candidates to submit questions in advance, which will be addressed during the session. Please register your interest in attending this webinar on Wednesday 11th February 2026 and we will send you a link.

Application Deadline: 9th March 2026
Interviews: w/c 13th April 2026

How to Apply
Charity People Ltd is acting as a recruitment agency advisor to AgeUK Merton on this appointment. Interested candidates are invited to submit a CV to Senior Appointments at Charity People and request a candidate pack in the first instance.
For an informal conversation about the role or if you have further questions prior to applying, please contact Fabrice Yala at Charity People

We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Role: Trustee 
Hours: Attendance at Board meetings six times a year, with reading and preparation before meetings
No Salary:  Unpaid volunteer role, expenses paid
Location: Meetings held on zoom or at our head office in London SE20
Deadline:  17th May 2026
Interviews:  In person in London SE20

ABOUT US

Bromley & Croydon Women's Aid (BCWA) aims to empower anyone suffering domestic abuse so they can make informed choices about their future. Our services are confidential, non-judgmental and respectful of diversity.

BCWA puts anyone who contacts us for support at the heart of decision making, so that they can gain the confidence, strength and self-respect needed to free themselves from abusive relationships

Our Ethos

BCWA believe in providing high-quality services to anyone fleeing domestic abuse. We have been working since 1975 to:

• focus on maintaining the independence, confidence and self-esteem of anyone we help
• be responsive to the needs of individuals in a culturally appropriate and sensitive way
• treat our residents, clients, staff and partners with integrity, honesty and respect.

Our Mission Statement

Our mission is to end all forms of domestic abuse in our community.  Our vision is to support and empower women to create change in their lives, so that they and their children can live free from domestic abuse and improve their quality of life.

OUR SERVICES

BCWA provide a wide range of services including:

Refuge

We provide safe accommodation for any woman and her children who is experiencing domestic abuse, or who is at risk of abuse.

Children are welcomed by Child Support Officers. Refuges have fully-equipped playrooms, where the project workers organise activities, after-school clubs, play sessions, fun days and one-to-one therapeutic activities.

BCWA is a registered housing provider with the Regulator or Social Housing (i.e. a Housing Association) and operates supported housing in a mix of owned and leased properties, some as managing agent for other housing associations, some operated independently.

Advice & Support

BCWA telephone Helpline supports women in the community who want to know what their options are around domestic abuse, or who need a non-judgmental listening ear. We run 12-week ‘Keys to Freedom’ support groups which offer a path to recognising abuse and peer support for recovery.

We offer advice to the friends and families of anyone experiencing domestic abuse. We give our expertise to legal and social services professionals, and we support women at appointments, accompany them to court, and also put them in contact with other services that can help them.

Our other services include:

Japanese service - BCWA, in partnership with the Japanese Embassy in London, offers outreach advice in Japanese to survivors of domestic abuse

NRPF/EEA service - Our specialist advisor works with migrant women without recourse to public funds (NRPF) and those from the EEA to regularise their immigration status and access benefits & support.

Men's service - All BCWA locations are women-only spaces, but men can be supported via our One Stop Shop service or by the IDSVA (high-risk) service in Bromley.

Our Approach to Equality, Diversity & Inclusion

Our work is based on building meaningful, supportive, enduring and respectful relationships with women from all cultures. We cannot do this without a strong commitment to equality, diversity and inclusion. BCWA’s approach is to try to make sure that EDI is central to everything we do and informs both our services and our organisational culture. 

Our goal is to develop and deliver consistently inclusive programmes, projects and services that support and bring together survivors of domestic abuse and their children and facilitate empowerment and recovery. We believe this enables best practice domestic abuse support, hope this will make everyone's experiences richer, and ultimately lead to more inclusive communities and sector best practice. 

BECOMING A TRUSTEE

What is a Trustee?

Trustees ensure their charity has a clear strategy, and that its work and goals are in line with its vision. A trustee's role in a charity is to be the ‘guardians of purpose’, making sure that all decisions put the needs of the beneficiaries first. They safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation. They make sure these are used well and that the charity is run sustainably.

Why become a Trustee?

Being a Trustee can be very rewarding. As a Trustee you have the chance to support and shape the work and strategic direction of an organisation, and you can make a significant difference to a cause that matters to you.

Being a Trustee offers the opportunity for professional development. It can let you gain experience of strategy and leadership, and boost your CV. It will give you experience of being a non-executive director, such as setting a strategic vision, influencing and negotiation, and managing risk. If you already have significant experience in these areas, it can be stimulating to use it in a different and potentially challenging context. You will be part of a team and will have the opportunity to apply your unique skills and experience while learning from others. Working closely with a passionate team of people who have different perspectives is often one of the most enjoyable aspects of the role. Trustees often say that being a board member has been one the richest sources of learning in their professional lives.

Why join our board?

BCWA was founded by a group of local women in Bromley who wanted to do something practical to support women in their local community and has been run by women and for women ever since. Over the past few years the organisation has grown considerably but still operates very much in the spirit of grassroots feminist women’s movement of the 70s, out of which it was founded.

Many of our trustees, staff and volunteers have lived experience of domestic abuse, and the organisation actively welcome survivors at all levels. We are a supportive, warm and friendly group and we genuinely strive to foster great relationships. Our Board is made up of a diverse group of women with a broad range of backgrounds, skills and experience. This team operates on mutual respect and true collaboration in order to provide the best leadership possible to the charity. We are solutions oriented, creative, forward-thinking and passionate about working to end domestic abuse.

BCWA has seen sustained growth over the last few years and has increased its property portfolio to provide a range of dispersed ‘move on’ accommodation for women leaving refuge, with continued support.

The charity is also committed to an ongoing process of service improvement via stakeholder feedback and analysis of needs and gaps in provision. Our local knowledge and specialist expertise positions us very well to innovate in co-producing new services.

In addition to trauma-informed accommodation and community-based services, BCWA has developed a therapeutic service alongside, which encompasses child play therapy and a specialist in-house counselling service for women. This supports the health and wellbeing of survivors going forward as well as working towards the prevention of repeat victimisation.

A trusteeship with BCWA is an exciting opportunity to be part of a dynamic organisation, contribute to the local community and impact thousands of women’s lives for the better. It is a truly pivotal time to join the board at BCWA, as we develop and implement innovative new services that will add significantly to the breadth and impact of support available to survivors of domestic abuse in Bromley & Croydon.

What skills are we looking for?

We are looking for a range of new trustees with a range of different skills to shape and steer the future of this dynamic organisation, as well as bring wisdom, energy and new perspectives to our governance.  We would particularly welcome applications from women with knowledge of or experience working in the following sectors:

· Social housing, social investment, housing, company or charity or general legal background

· Provision of mental health services

· AI expertise

ROLE DESCRIPTION

We are looking for strategic-minded individuals with a variety of skills to join our board. Our trustees play an essential role in making sure that BCWA achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that we have a clear strategy and that our work and goals are in line with our vision.

Trustee duties

• To ensure the BCWA is carrying out its purposes, as set out in its governing document.
• To ensure the charity complies with its governing document, charity law and any other applicable laws.
• To act in the charity’s best interests, making balanced and adequately informed decisions.
• To contribute actively to the Board of Trustees in giving firm strategic direction, setting overall policy, defining goals and setting targets (including evaluating performance against set targets).
• To provide guidance using previous experience and expertise on a range of aspects of BCWA's business, including support to set up new initiatives.
• To ensure the effective and efficient administration of the Organisation.
• To monitor the financial, strategic and operational performance of BCWA.

In addition to the above responsibilities, each Trustee should use any specific skills, knowledge or experience they possess, to enable the Board to reach sound decisions. This may involve leading discussions, focusing on key issues, scrutinising reports, providing advice and guidance on new issues, particularly where a Trustee has specific expertise. Our board meets bi-monthly and holds an Annual General Meeting.

Personal skills and qualities

• Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation.
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
• Effective communication skills and willingness to participate actively in discussion.
• A strong personal commitment to equity, diversity and inclusion.
• Enthusiasm for our vision: working to end domestic abuse.
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.

What impact will you have?

You will be joining an organisation actively opposed to all forms of discrimination providing a service that is confidential, non-judgmental and respectful of diversity.

You will have the opportunity to showcase your skills as well as learn new ones.

We are a feminist organisation and recognise the gendered nature of domestic abuse and other forms of violence against women and girls.

Time Commitment

• Attendance at board meetings which take place six times a year. Meetings are held in the early evening, mostly on-line, with one or two held in-person at our south-east London Head Office.
• Trustees will also need to carry out any pre-meeting reading and preparation and may be contacted occasionally for advice.

Further Information

We are very happy to have informal discussions about the role and warmly welcome candidates to visit us or observe a board meeting if they wish.

New Trustees are assigned an existing member who is responsible for their induction and support for a period of 6 months.

As our organisation works with extremely vulnerable clients, safeguarding is one of our key priorities. Please contact us if you would like more info or to view our SG policies. In light of this, offers are subject to an enhanced DBS check and satisfactory references.

Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. 

Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve. 

BCWA is an Equal Opportunities Employer. 

Reg. Charity No.1068007.