Creative Support is a national not-for-profit social care and supported housing provider with charitable status. We deliver personalised care and support for younger and older adults with learning disabilities, autism, mental health needs, physical disabilities and those at risk of homelessness or social exclusion.
Creative Support is governed by a dedicated Board of Trustees with expertise across social care, health, housing, finance, legal and related fields. As our current Chair approaches the end of her term, we are seeking a new Chair with senior social care experience and a strong understanding of commissioning, quality, risk, workforce, regulation and partnership working. The ideal candidate will champion our values and mission and lead with clarity and compassion.
About Creative Support:
We are one of the UK’s largest social care providers, supporting over 6,000 people each year across 70 local authorities and employing around 5,000 staff. With an annual turnover of £197 million, we are also a registered social housing provider with over 1,000 supported housing units and significant housing assets.
Creative Support is an Investor in People Gold employer, a Stonewall Diversity Champion and an inclusive organisation committed to increasing Board representation from BAME, LGBTQ+ and disabled communities, with zero tolerance for discrimination.
Our Mission and Values:
Creative Support promotes independence, inclusion, and wellbeing. We do this by working with the people we support, their families and others to meet individual needs and aspirations in a person-centred way. We provide high quality homes and support, enabling people to say:
- I live my best life in a place I call home
- I feel listened to, respected and valued
- I enjoy choices and rights and have control over my life
- I am supported to feel safe
- I am doing the things that matter to me
- I enjoy relationships with others
- I am connected to my community
- I am supported with my wellbeing
- I feel able to reach my full potential
Our We Care values underpin everything we do at Creative Support. We are: Welcoming, Empowering, Compassionate, Aspirational, Respectful, Effective.
About the Role:
The Chair is responsible for leading the Board, ensuring effective governance, and holding the Chief Executive and Board to account for delivering our mission, vision and strategy. The role involves providing inclusive leadership, ensuring Trustees understand their responsibilities, and working closely with the Executive Team to offer oversight, support and constructive challenge.
We are looking for a highly motivated individual with senior-level social care expertise, a commitment to our charitable purpose and person-centred values, and a belief in co-production with the people we support. The Chair must demonstrate vision, sound judgement and an inclusive, respectful leadership style.
The Chair is expected to commit sufficient time to:
- Attend six annual Board meetings, and relevant committee meetings (typically 2–3 hours in duration);
- Prepare thoroughly for meetings, including reading papers in advance;
- Lead the induction, support and supervision of Trustees;
- Undertake appraisal and support of the Chief Executive Officer;
- Act as an ambassador for Creative Support at internal and external events.
- Visit national services and engage with staff, the people who we support, and tenants.
The estimated time commitment for the Chair is approximately 4 days per month/48 days per year, although this may increase in response to organisational needs or during periods of change. Appointments are made for an initial period of 3 years and are subject to an annual appraisal. Terms begin at the conclusion of the Annual General Meeting in which the Chair is appointed.
The role of Chair of the Board of Trustees is remunerated in recognition of the significant time, responsibility and contribution required. The current remuneration for the Chair is £12,000 per annum, payable in monthly instalments of £1,000. This payment is taxable and is processed through the organisation’s payroll. Trustees, including the Chair, are appointed as office holders and are therefore neither workers nor employees. Remuneration arrangements are subject to periodic review in line with the organisation’s governance and remuneration policies.
We also pay all reasonable expenses associated with the role, including travel, overnight accommodation, subsistence and child care expenses if needed. Appointment will be made subject to the following satisfactory checks:
- References
- Declarations of Interest
- Fit and Proper Person Check
- Personal Declarations
- Enhanced DBS
- A £1.00 payment for shareholding membership (this can be provided in person when you first attend our Head Office)
We can send you a copy of our most recent Annual Report & Accounts - details on how to request this can be located on this roles listing on our company website or consult the FCA Mutuals Website, type in Creative Support and search under ‘documents’. You will find all previous annual reports and accounts listed and these can be viewed or downloaded at no cost.
Please note that Creative Support is a Community Benefit Society with charitable status registered with the FCA, not a company or registered charity so you will not be able to access information about Creative Support via Companies House or the Charity Commission.
Recruitment Timeline:
Closing Date for Applications: 13 May 2026
Meet and Greet and Stakeholder interview panel: 17 June 2026
Final panel interviews: 30 June 2026
Offer and recruitment checks: July - August 2026
Co-opt at Board meeting: 10 September 2026
Formal vote at Annual General Meeting: 24 September 2026
Please keep these dates available upon application
Registered Charity
501 - 1000
Creative Support is a not for profit provider of person centered care and support
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Protects Our People and Our Purpose
At Tell My Truth and Shame the Devil C.I.C., our work intersects with survivors of CSA, vulnerable young people, and marginalised communities. Content, engagement, and community interaction can surface trauma, risk, or harmful behaviours. The Community Moderation & Safeguarding Officer ensures that all digital and community spaces operate safely, ethically, and responsibly, protecting members, volunteers, and the CIC itself.This is not a passive role. It is a high-responsibility, systems-driven position where vigilance and structured response are critical.
Purpose of the Role
This role is responsible for:
- Protecting members from harm
- Preventing retraumatisation
- Upholding community standards
- Supporting moderators and volunteers
- Ensuring safeguarding procedures are followed in real time
The role-holder ensures that the community does not drift into chaos, harm, or uncontained disclosure.
About the role:
To manage safeguarding and moderation protocols across all digital platforms and community touchpoints, acting as the first point of escalation for risk, abuse, or harmful content.
To uphold UK safeguarding compliance, maintain accurate records, support moderation teams, and advise leadership on risk trends, mitigation, and community safety — protecting trust and ethical engagement.
Experience Qualification and Requirements
Essential experience
- Practical experience in safeguarding, child protection, or vulnerable-adult contexts, or closely related roles involving risk assessment and duty of care.
- Background in social care, youth work, education, community services, mental health, or survivor-support environments with sensitive disclosures.
- Experience moderating online communities or managing safety in digital spaces, particularly those involving vulnerable or at-risk groups.
- Proven ability to identify risk, assess severity, and respond appropriately, including recognising when immediate escalation is required.
- Experience handling incidents and maintaining clear, factual documentation and records in line with safeguarding expectations.
- Experience contributing to or applying safeguarding policies, protocols, or guidance in real-world settings.
Essential skills
- Strong understanding of safeguarding principles, boundaries, confidentiality, and safe handling of disclosures.
- Ability to apply a trauma-informed approach, communicating calmly and respectfully while prioritising safety and dignity.
- Clear written communication skills for incident logs, escalation summaries, and internal reporting.
- Sound judgement and emotional resilience when working with distressing or sensitive material.
- Ability to support and guide volunteers, providing clear advice and reassurance on moderation decisions.
- High attention to detail and commitment to data accuracy, confidentiality, and safeguarding compliance.
- Confidence following structured protocols, checklists, and escalation routes without deviation.
Desirable (not required)
- Experience with CSA, exploitation, domestic abuse, or safeguarding-led community organisations.
- Experience delivering safeguarding or moderation training to volunteers or staff.
- Familiarity with UK safeguarding expectations and referral processes.
- Confidence using shared digital tools such as Teams, spreadsheets, forms, and incident trackers.
Formal qualifications
- Formal qualifications are not required; equivalent professional experience is essential.
- Full training will be provided on CIC-specific safeguarding and moderation protocols.
Main Responsibilities/ Key Duties
- Develop, implement, and maintain clear moderation and safeguarding frameworks that are trauma-informed, practical, and consistently applied across all CIC platforms.
- Monitor all community spaces to identify harmful or abusive behaviour, boundary violations, and high-risk disclosures involving children, survivors, or vulnerable adults.
- Take timely moderation action in line with protocols, including content removal, access restrictions, warnings, or escalation to safeguarding leads.
- Escalate safeguarding incidents promptly and accurately in accordance with CIC procedures, prioritising cases involving immediate or serious risk.
- Maintain accurate, confidential records of incidents, actions taken, outcomes, and follow-ups to ensure accountability and audit readiness.
- Support a safe and respectful community culture by reinforcing behaviour standards, tone-of-voice guidance, and survivor-centred practices.
- Train and support volunteers in trauma-informed moderation, safeguarding awareness, confidentiality, and correct escalation pathways.
- Review incident trends and recurring risks, recommending improvements to moderation systems, guidance, and preventative controls.
- Liaise closely with Social Media Engagement Officers, Campaign Managers, and Membership & Community Directors to ensure joined-up safeguarding practice.
- Contribute to continuous improvement by supporting updates to policies, protocols, response scripts, and internal safeguarding documentation.
This role is not suitable if you:
- Avoid conflict or risk
- Seek casual, low-commitment volunteer work
- Are unable to follow structured protocols
- Prefer creative or posting roles over operational responsibility
- Expect immediate paid employment
Important to Be Clear
- This is a volunteer role during the build phase
- It carries real responsibility and accountability
- Paid roles will emerge as funding and sustainability allow
Next Steps
Shortlisted applicants will be invited to:
- A values-led and ethics conversation
- A practical safeguarding scenario discussion
If you believe that safety and ethical oversight are as important as strategy and content, this role is for you.
A Final Word
Safeguarding is about people, not procedures.
If you know that:
Protection requires vigilance and structure
Documentation is a safeguarding responsibility
Ethical oversight keeps trust intact
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
In northern France we operate year-round from Calais, providing warm clothing, bedding, food and assistance to refugees who live in appalling and dangerous conditions.
Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as offering social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services.
Our Legal Access Department is an access to justice project that exists to arrange critical legal representation for people seeking asylum and, more than this, to support people through the hostility and difficulty of claiming asylum. The department, made up mostly of volunteers, works tirelessly to ensure that people feel informed, empowered, and less alone.
The Role
In this busy, hands-on role, you’ll gain an understanding of how the UK asylum system works, enabling us to provide the highest standards of service to those who need us most. Your work will focus on maintaining accurate records, following clear processes, and delivering high-quality support to every one of our vulnerable clients.
This will include working with individuals in UK Immigratin Removal Centres. As a Detention Team Volunteer Caseworker, you’ll be speaking to clients impacted by the government’s “one in, one out” policy. You will be taking them through our client questionnaire to gather information important for their referral to legal support.
This role requires a commitment of 10 hours per week distributed across the week to ensure that our clients receive the best possible service. Your volunteering hours can be adapted to fit your schedule.
We’re looking for people with a genuine passion for human rights and refugee protection. If that’s you, please get in touch. This is a fantastic opportunity to help people seeking safety to access the legal support they deserve.
Responsibilities include:
- Attending induction, ongoing training and keep up to date with resources and procedure to ensure you can carry out the role effectively and efficiently.
- Taking on new cases each week, whilst also providing ongoing support to existing clients
- Providing emotional and practical support to people in detention
- Be organised and accurate with information, with an eye for detail
- Maintaining and updating client records
- Liaising with other professionals including lawyers and Migrant Help, or other teams within Care4Calais
- Attend regular team meetings and contribute effectively
- Understand the remit of the role: we do not give legal advice, we are a referral mechanism
- Following safeguarding procedures and reporting safeguarding incidents appropriately
- Keeping your line manager updated on any issues which may impact your ability to carry out the role effectively
To apply please provide a covering letter outlining why you want to volunteer for this role, and why you think you would be suitable. This should be a minimum of 100 words. Please note that applications without a cover letter will not be considered and that AI generated cover letters are discouraged.
Person Specification
Essential Criteria:
- An understanding of the traumatic experiences that our clients have been through and the emotional resilience to cope with this
- Ability to work sensitively and effectively with a diverse range of clients, demonstrating cultural competence, respect and compassion.
- Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset.
- Exceptional written and oral communication skills, including the ability to convey complex information clearly and concisely.
- Proactive and self-motivated, with the ability to take initiative.
- Strong working knowledge of Google Workspace.
- Able to work independently and manage your time effectively, sometimes working to tight deadlines
Preferable Criteria:
- Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, Amharic is a strong asset.
- Having experience of the asylum system in the UK is a strong asset.
- Experience working with vulnerable communities
Lived Experience Inclusion:
We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.
As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.
We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment)
In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.
Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.
The client requests no contact from agencies or media sales.