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Aim of this role
Assessor volunteers support the drop-in sessions in our offices and outreach. They discuss with clients the issues they have come to us for help with. After this (and with full support from the supervisor), assessors discuss next steps and actions with the client to help resolve their issues.
As an Assessor, you will be a part of the service delivery. You will:
complete an induction to Citizens Advice and training for your role
help with the drop-in sessions
complete full assessments with our clients, following CAML processes and procedures
record a summary of your interactions with clients in our Case Management System and consult with the Supervisor on the day regarding the relevant next steps
ensure that equality, diversity and inclusion are promoted in our work
adhere to Citizens Advice Merton and Lambeth’s aims and principles
maintain all relevant GDPR rules and regulations
Locations
Our main offices in Kennington, Morden and Mitcham and different outreach locations in Merton and Lambeth. All three offices are well-connected to public transport, and the office in Mitcham has a car park.
What’s in it for you?
make a real difference to people’s lives
build on valuable skills such as communication, listening and problem solving, and increase your employability
work with a range of different people, independently and in a team
have a positive impact in your community
be part of a friendly and supportive charity team
develop transferable skills for employment, training or other volunteering opportunities
have an opportunity to progress with your training and develop adviser knowledge of some of our key enquiry areas
What we are looking for
You don’t need specific qualifications or skills but you’ll need to:
excellent communication skills, both written and verbal, are essential
be friendly and approachable
respect views, values and cultures that are different to your own
have good IT skills
be able to understand information and explain it to others
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role
Satisfactory references are required before joining the charity.
And we’ll reimburse expenses, too.
Commitment
This role requires you attend our offices or outreach locations in person.
Our offices are open to the public from 9.30am to 3pm, five days a week. During your training, you are required to contribute at least one day in one of our offices and Wednesdays each week for online training. After your training is completed, you required to attend one of our offices at least one full day per week in office. Ideally we ask for a commitment to volunteer with CAML for at least 12 months.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming an assessors and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
How to apply
Please visit our website to find out how to apply
We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy on our website for more information on how your personal data will be processed and stored.
WE PROVIDE FREE, INDEPENDENT, CONFIDENTIAL AND IMPARTIAL ADVICE AND INFORMATION SUPPORT
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
Supporting young people in leading activities and mentoring support by providing a listening ear and practical support and guidance.
Detailed description
You’ll find plenty of ways to use your listening skills as well as being a first point of advice for practical concerns that young people face or for supporting them in fun and exciting activities and games. We have our Youth Sessions based in Watford, Hatfield and Cheshunt.
Tuesdays (Watford, Orbital Community Centre)
*********PLEASE NOTE AS OF JUNE 2026 WE ARE AT CAPACITY FOR VOLUNTEERS AT WATFORD SITE AND WILL UPDATE THIS PAGE ONCE WE RE-OPEN APPLICATIONS HOWEVER PLEASE CONTINUE TO APPLY FOR HATFIELD**********
4.30pm to 6.30pm (Juniors)
6.30pm to 8pm (Seniors)
HATFIELD
Wednesdays
The Hive @ Jim McDonald Centre
Seniors - 4.30pm to 6pm
Thursdays
St John' Youth Centre
Juniors - 4.30pm to 6pm
Project Group - 6.30 to 7.30
You will be:
Supporting youth work activities and workshops
Supervising young people in discussion sessions
Building positive relationships with young people
Working with other staff to plan and evaluate activities by gaining feedback
The application process is simple - please submit an initial enquiries form by clicking on the below link with your details and ensure you let us know that you saw our advert on the CharityJob website and we will get in touch to discuss next steps. Following a brief discussion we will ask you to fill in a few more details, carry out an informal interview and apply for a DBS check as well as requesting details of two referees.
We also provide full training and support throughout your journey and you will have access to events and celebrations throughout the year!
We look forward to welcoming you to be a part of the One YMCA Family!
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
Supporting young people in leading activities and mentoring support by providing a listening ear and practical support and guidance.
Detailed description
You’ll find plenty of ways to use your listening skills as well as being a first point of advice for practical concerns that young people face or for supporting them in fun and exciting activities and games. We have our Youth Sessions based in Watford, Hatfield and Cheshunt.
Tuesdays (Watford, Orbital Community Centre)
*********PLEASE NOTE AS OF JUNE 2026 WE ARE AT CAPACITY FOR VOLUNTEERS AT WATFORD SITE AND WILL UPDATE THIS PAGE ONCE WE RE-OPEN APPLICATIONS HOWEVER PLEASE CONTINUE TO APPLY FOR HATFIELD**********
4.30pm to 6.30pm (Juniors)
6.30pm to 8pm (Seniors)
HATFIELD
Wednesdays
The Hive @ Jim McDonald Centre
Seniors - 4.30pm to 6pm
Thursdays
St John' Youth Centre
Juniors - 4.30pm to 6pm
Project Group - 6.30 to 7.30
You will be:
Supporting youth work activities and workshops
Supervising young people in discussion sessions
Building positive relationships with young people
Working with other staff to plan and evaluate activities by gaining feedback
The application process is simple - please submit an initial enquiries form by clicking on the below link with your details and ensure you let us know that you saw our advert on the CharityJob website and we will get in touch to discuss next steps. Following a brief discussion we will ask you to fill in a few more details, carry out an informal interview and apply for a DBS check as well as requesting details of two referees.
We also provide full training and support throughout your journey and you will have access to events and celebrations throughout the year!
We look forward to welcoming you to be a part of the One YMCA Family!
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About CARAS:
Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and people seeking asylum who live in south London. We offer a range of individual and group support to improve the holistic wellbeing of people who have a background of forced migration, providing them with tools to build lives filled with value, meaning and purpose in the UK. Our activities for young people currently include: ESOL classes (English for Speakers of Other Languages), study group, youth club, swimming lessons and football.
About Youth Club:
Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games. We also work in partnership with a range of organisations to run a rich programme of workshops within our youth club. Some of these have included creative visual arts, drama, music and workshops on rights and entitlements of young asylum seekers. We also cook a hot meal from time to time and offer a range of snacks each week. Our casework team are also on-site to support young people with a range of advice and signposting needs, usually by-appointment.
Youth club takes place at Furzedown Youth Centre. Welham Rd, London SW16 6TJ
About the role:
As a Youth Club volunteer, you would be helping young people to feel welcome, join in with activities and be a great role model.
Youth Club takes place every Wednesday at 6.00-8.30pm. We ask for a commitment of at least 2 sessions per month for a minimum of 6 months.
Tasks and responsibilities:
· To attend and contribute to volunteer de-briefs which occur 15 minutes after each session.
· To act as a positive role model and set standards of behaviour when volunteering with young people.
· To encourage and inspire young people to reach their full potential.
· To assist young people to both recognise and celebrate their achievements.
· To challenge young peoples’ negative attitudes and behaviour in an appropriate manner.
· To adhere to CARAS Child Protection procedures, Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.
Requirements:
To be 18 years or older;
· To be non-judgemental and able to engage with people from diverse cultural backgrounds;
· To be reliable and punctual;
· Excellent communication skills, especially with people with varying levels of English;
· The ability to volunteer on Wednesday evenings for a minimum of six months;
· Current resident of the UK;
· Able to provide five years’ worth of addresses, and willing to undergo a DBS check;
· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to the start of role
Volunteer induction training currently takes place online once a month on Tuesday, Wednesday or Thursday evenings from 6pm - 8pm. we offer the same trainings on Tuesday and Wednesday daytimes online between 12noon - 2pm once every 3 months.
Your availability to attend 1 general and 1 safeguarding online training session at these times within 3 months of your application would be a prerequisite of being accepted as a volunteer at CARAS.
Desirable:
· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).
Through volunteering with us you will:
· Meet new members of your local community;
· Learn about different cultures;
· Learn about issues relating to refugees and people seeking asylum;
· Work as part of a friendly, welcoming team;
· Develop your skills and competencies;
· Be able to access relevant training;
We provide firm foundations for new-arrival asylum seekers to build happy and successful lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our next volunteer induction will be held in September 2026, so please apply ASAP to be able to join.
Action for Refugees in Lewisham works to relieve poverty and isolation amongst refugees, asylum seekers and other vulnerable migrants in Lewisham. At the Rainbow Club Saturday Supplementary School we aim to help children between the ages of 4 and 11 to improve their literacy, numeracy and social skills in a friendly and supportive environment. We need your skills and enthusiasm to assist the teacher in the delivery of a literacy and numeracy class and work with other volunteers to develop a programme of recreational activities. The Rainbow Club runs on Saturday mornings during term-time.
Your duties will include:
We support asylum seekers, refugees and vulnerable migrants to lift themselves out of poverty and rebuild their lives in the heart of our community.


The client requests no contact from agencies or media sales.