Business analyst volunteer volunteer roles in Edinburgh

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

Role Summary

The Operations Analyst is responsible for measuring, analyzing, and optimizing the organization’s
internal operations to improve efficiency, accountability, and overall performance. This role focuses on operational systems development, process evaluation, workflow optimization, and organizational effectiveness, enabling leadership to make informed decisions and ensuring that the organization’s activities are structured, scalable, and effective.

While analytical skills are essential, this is not a traditional Data Analyst role. The emphasis is on understanding how systems, teams, and workflows function, and using insight to design and improve operational structures, not just analyze datasets.

The Operations Analyst does not execute or enforce tasks, but plays a critical role in diagnosing
operational challenges and recommending actionable, system-level solutions.

REQUIRED SKILLS AND COMPETENCIES:
Technical Skills
Strong proficiency in:

• Google Sheets / Microsoft Excel
• Data tracking and reporting tools
• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability
• Ability to identify patterns, trends, and inefficiencies
• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise, and actionable format
• Strong written communication for reporting

Organizational Awareness

• Understanding of how teams and workflows interact
• Ability to think in systems, not just tasks

PREFERRED QUALIFICATIONS (NOT MANDATORY):

• Background in Operations, Business Administration, or related fields
• Previous experience in Operations analysis, project tracking, or process improvement roles
• (Experience working in remote or volunteer-based organizations is an advantage)

CORE OBJECTIVES:

• Provide clear visibility into operational performance and system effectiveness
• Identify inefficiencies, bottlenecks, and structural gaps in workflows and processes
• Recommend practical, system-level improvements (not just data observations)
• Support leadership with structured insights that drive operational decisions
• Strengthen accountability, clarity, and scalability across the organization’s operations

KEY RESPONSIBILITIES:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets, Airtable) to support operational visibility
• Monitor key operational metrics across departments, including:
  • Volunteer recruitment and onboarding timelines
  • Task completion rates across teams
  • Program and project delivery timelines
• Ensure data is accurate, relevant, and structured to inform operational decisions (not just reporting)

2. Reporting & Operational Insights

• Prepare weekly or bi-weekly operational reports for leadership
• Go beyond reporting by clearly highlighting:
  • Root causes of inefficiencies
  • System and workflow gaps
  • Operational risks
• Translate data and observations into clear, actionable, system-focused recommendations

3. Process Analysis & Workflow Design

• Document and map existing workflows across functions (HR, Programs, Operations, etc.)
• Analyze how work actually flows across teams—not just what is recorded in data
• Identify bottlenecks

✅ The Operations Analyst WILL:

❌ The Operations Analyst WILL NOT:

○ Redundant or unclear steps
○ Structural and communication gaps
● Recommend and help design improved workflows, structures, and operational systems

4. Risk Identification & Escalation
● Proactively identify and flag:
○ Process breakdowns
○ Structural inefficiencies
○ Delivery risks linked to poor workflows or unclear ownership
● Escalate findings with clear operational context and suggested solutions

5. Systems & Process Optimization
● Lead efforts in operational systems improvement, including:
○ Workflow restructuring
○ Standardization of processes and templates
○ Introduction of more efficient tracking and coordination systems
● Continuously evaluate how systems function in practice and recommend refinements

6. Cross-Functional Collaboration
● Work closely with:
○ HR Team (for recruitment and onboarding systems)
○ Team Leads (for workflow and delivery structures)
○ Operations Coordinators / Executive Assistants (for execution visibility)
● Bridge the gap between how work is designed and how it is executed

SCOPE AND BOUNDARIES FOR THE ROLE:
To ensure clarity and proper role alignment:

• Analyze workflows, systems, and operational performance
• Design and recommend process and system improvements
• Provide structured insights that inform operational decisions
• Function as a Data Analyst focused solely on datasets and reporting
• Be limited to producing reports without contributing to process improvement and system design
• Manage or supervise team members
• Enforce task completion or handle administrative coordination

WORKING RELATIONSHIP:
The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination
• Support decision-making but will not replace leadership authority
• Work collaboratively across all teams while maintaining objectivity and independence

KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured by:

• Quality and impact of operational insights and recommendations
• Measurable improvements in workflow efficiency and system effectiveness
• Reduction in process bottlenecks and delays
• Clarity and usability of operational tracking systems
• Contribution to scalable and well-structured operational processes

What Success Looks Like in This Role:
Within the first 60–90 days, the Operations Analyst should:

• Establish a functional and structured operations tracking system
• Deliver insight-driven reports that highlight system-level issues (not just data summaries)
• Identify and recommend improvements to at least 2–3 key operational workflows
• Provide leadership with clear visibility into how operations actually function and where improvements are needed

Additional Notes

• This is a strategic operations role, not a purely analytical or reporting position
• Ideal for individuals who are passionate about:
  • Improving how organizations function
  • Designing better systems and workflows
  • Driving efficiency through structure and clarity

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

About This Role: Volunteer Compliance Operations Analyst

Location: Remote

Commitment: Part‑time (volunteer, unpaid role)

Contribution Requirements: Minimum 10–15 hours per week; minimum 3- 6 months

Professional Volunteering

Professional volunteering at Solution Community is skills‑based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action. Expectations include:

• Consistent weekly availability

• Timely communication and responsiveness

• Ownership of assigned tasks and follow‑through

• Participation in team meetings and workflows

• Alignment with organizational values and processes

About Solution Community

Solution Community is an international 501(c)(3) non‑profit organization pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 80 countries, we are a testament to the power of global collaboration. Our team members bring experience from some of the world’s most successful companies—including Apple, Toyota, Google, Netflix, Walmart, Meta, Microsoft, and many others—creating a rich tapestry of knowledge and passion.

Our Mission

To foster a global community of compassion, uniting individuals and organizations to solve the world’s social problems. We are the bridge that connects non‑profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision

Imagine a world where every person has the opportunity to thrive—a world united by collaboration, compassion, and action. At Solution Community, we are making that vision a reality and driving change that will shape the future.

Summary of Role

As a Volunteer Compliance Operations Analyst, you will support the Finance function by ensuring that Solution Community’s financial processes, documentation, and internal controls align with nonprofit compliance standards. You will help maintain accurate records, strengthen operational integrity, and support risk‑aware decision‑making across the organization. Your work directly contributes to transparency, accountability, and trust within our global community.

What Will You Do?

• Monitor and maintain compliance documentation for financial operations and internal controls

• Support the development and implementation of compliance workflows, checklists, and reporting standards

• Assist with reviewing financial transactions for accuracy, completeness, and alignment with nonprofit requirements

• Track regulatory obligations and help ensure timely submission of required filings or documentation

• Collaborate with Finance, Legal, and Operations teams to strengthen compliance practices

• Identify gaps, risks, or inconsistencies and recommend process improvements

• Maintain organized records and support audit‑readiness activities

• Prepare summaries, reports, or dashboards to support leadership visibility into compliance status

Who Are We Looking For?

• 2-4 years of experience in compliance, financial operations, audit, risk management, or a related field

• Strong analytical skills and attention to detail

• Ability to interpret policies, procedures, and regulatory requirements

• Strong communication and collaboration skills

• Ability to work independently in a remote, fast‑moving environment

• Commitment to Solution Community’s mission, values, and volunteer culture

• Professional reliability, follow‑through, and accountability

Preferred:

• Experience with nonprofit compliance or financial reporting

• Familiarity with internal controls, documentation standards, or audit processes

• Comfort working with spreadsheets, documentation systems, or workflow tools

What We Offer

• Global collaboration with leaders and strategists from top global companies

• Meaningful impact on global causes and communities

• A vibrant, multicultural team spanning 70+ countries

• A supportive environment rooted in compassion, integrity, innovation, and collaboration

• Flexible work life with full autonomy

• Opportunities for personal and professional growth.

About this Role:

Time Commitment: Approximately 10-15 hours a week

Engagement Duration: Minimum 3-month commitment (renewable upon mutual agreement)

Schedule: Flexible, with availability for at least one weekly team check-in

Mode of Engagement: Fully remote; virtual collaboration via Slack, and Google Meet

Our Mission

Solution Community's mission is to bridge the gap between skilled professionals and underserved communities by harnessing the power of collaborative volunteerism to drive sustainable social impact. We mobilize talent, technology, and purpose — bringing the best of the professional world to bear on the challenges faced by those who need it most.

Our Vision

Solution Community envisions a world where every community has access to the talent, technology, and tools needed to thrive — powered by a global network of purpose-driven professionals. We aspire to a future in which geography, resources, or institutional capacity are no longer barriers to excellence, and where skilled volunteerism is recognized as a cornerstone of sustainable community development.

Role Overview

The Lead Automation Analyst is a strategic volunteer role within Solution Community's Technology & Innovation team. In this capacity, the successful volunteer will lead efforts to identify, design, and implement automation solutions that streamline internal processes and meaningfully enhance operational efficiency for both Solution Community and its network of partner organizations. This is a leadership-level engagement that calls for a practitioner who can see the big picture while also rolling up their sleeves to architect and deploy practical automation at scale.

Working cross-functionally alongside technology, operations, and program teams, the Lead Automation Analyst will develop and drive intelligent automation strategies using industry-leading platforms and tools, including robotic process automation (RPA), workflow automation systems, and AI-assisted tooling. This volunteer will serve as a trusted advisor, a hands-on builder, and a mentor, shaping how Solution Community leverages technology to amplify its mission and extend its impact across every community it serves.

Key Responsibilities

Automation Strategy & Leadership

· Lead the development of a comprehensive automation roadmap aligned with Solution Community's strategic goals and operational priorities.

· Assess current manual workflows across teams, identifying high-impact opportunities where automation can deliver measurable efficiency gains.

· Define standards, best practices, and governance frameworks to ensure scalable, sustainable automation initiatives.

· Present automation proposals, progress updates, and outcome reports to leadership stakeholders in a clear and compelling manner.

Solution Design & Implementation

· Design, build, and deploy automation solutions using RPA platforms such as UiPath, Power Automate, or Automation Anywhere.

· Develop and configure workflow automation using tools such as Microsoft Power Platform, Zapier, or Make (formerly Integromat).

· Integrate automation solutions with existing systems, databases, and third-party applications to ensure seamless operational continuity.

· Conduct thorough testing, troubleshooting, and quality assurance activities for all automation deployments prior to and following go live.

Team Collaboration & Mentorship

· Collaborate effectively with cross-functional volunteer teams, including IT, data analytics, and program staff, to align automation efforts with broader organizational needs.

· Mentor junior automation volunteers, fostering skill development and building team capacity across the Technology & Innovation group.

· Document automation processes, user guides, and technical specifications to ensure knowledge continuity and ease of handover.

· Participate actively in regular team meetings, sprint reviews, and Solution Community events to maintain alignment and community engagement.

Required Qualifications

· 3+ years of experience in automation, process improvement, or a related technology discipline.

· Proficiency with at least one leading RPA platform (UiPath, Power Automate, Automation Anywhere, or similar).

· Strong understanding of workflow automation principles and integration patterns across enterprise systems.

· Demonstrated experience mapping business processes and translating operational requirements into scalable automation solutions.

· Excellent analytical and problem-solving skills, with an ability to diagnose process inefficiencies and prescribe effective remedies.

· Strong written and verbal communication skills; proven ability to explain technical concepts clearly to non-technical stakeholders.

Preferred Qualifications

· Experience leveraging AI/ML tools for intelligent automation and decision-support capabilities.

· Familiarity with low-code/no-code platforms, particularly Microsoft Power Platform or Zapier.

· Background in nonprofit, social enterprise, or volunteer-driven environments.

· Relevant RPA certifications, such as UiPath Certified Professional or Microsoft Power Platform certifications.

· Experience working within Agile or Scrum methodologies in a collaborative team environment.

What You'll Gain

· Global collaboration with leaders and strategists from top global companies

· Meaningful impact on global causes and communities

· A vibrant, multicultural team spanning 70+ countries

· A supportive environment rooted in compassion, integrity, innovation, and collaboration

· Flexible work life with full autonomy

· Opportunities for personal and professional growth

· A formal recommendation upon successful completion of your volunteer term.