Business solutions manager volunteer roles in Bristol

Registered in 1999, Daybreak is a charity whose foundations are in growing the practice of Family Group Conferences in the UK. From this, we have seen the positive impact that occurs when families and communities are empowered to take action when faced with challenging situations.

People and communities often feel disempowered - especially those whose lives are influenced by the systems around them. However, we know that people can take action to support each other and choose what action to take when given the right opportunity to have their voice heard.

This is why we believe in a world where families, people’s wider social networks, and communities work together to make decisions and proactively solve the problems affecting their lives.

Now, utilising a range of family led decision making approaches and working alongside partner organisations and within the community, we bring people together to create opportunities for them to communicate, work together, and choose what actions to take, in order to move forward, be safe, and thrive.

Throughout our various programs, our work centres around the principles of voluntary participation, transparency and openness for all, advocacy for those who need it, and for our contribution to be facilitative not prescriptive.

Who we’re looking for

We are looking to welcome two new members to our Board of Trustees.

To serve as one of Daybreak’s trustees is to play a fundamental role in enabling our charity to pursue its vision, mission, and values. Your contribution to discussions and decision-making at the highest level of our organisation will ensure that we can continue to provide our services to those in need of our support.

The role is more focused on strategy than detail. You will offer crucial guidance and support to management in developing a growth strategy that will allow Daybreak to reach more people and touch more lives.

There is no requirement for you to have experience as a Trustee. All we need is a willingness to use your skills and expertise to support Daybreak, a desire to make a difference for our service users, and a commitment to active participation in the role.

We would especially welcome applications from those with experience in Data, Digital and either Children or Adult Social Services.

The time commitment involved is around thirty hours per year, though a wide range of opportunities to get involved in the Board’s work will be provided. Board meetings are usually held quarterly in Hampshire or online.

What we offer

‍ As a trustee you will be given:

• Induction and ongoing support.

• Board-level experience in a friendly environment, with the opportunity to exercise your existing skills and develop new ones. Our Board contains a diverse range of individuals from various backgrounds, including business and family services, and you will be able to tap into and learn from the breadth of knowledge that they possess.

• Scope to drive a growth strategy designed to expand our services and allow us to give more families and communities the chance to take control of their circumstances. Your experience and insight will be vital in enabling us to channel the power of families and communities coming together to strengthen the bonds between them.

• A comprehensive insight into the charitable sector, the challenges it faces, and how these challenges can be overcome.

• The opportunity to make a real difference to the lives of children, young people, and their families. Your strategic input will help spur positive change and empower families and communities to overcome their unique challenges, and you will see the beneficial impact of your decision-making play out across our services.

• The knowledge that your contribution has helped secure the best possible results for service users and navigate the challenges our charity faces. By helping us, you will help families to find more workable solutions to their problems, while avoiding plans being imposed upon them.

Purpose of the role:

We are seeking a WordPress / PHP Developer to help build and maintain the core web systems that power our public platform and membership services. This is not a commercial web development role. This is about creating digital infrastructure that belongs to the community and serves long-term social impact.

About the role:

As WordPress / PHP Developer, you will be responsible for developing and maintaining the CIC’s main website and connected digital services using open-source technologies. You will help ensure our platforms are stable, secure, accessible, and capable of supporting growth in membership, education, and fundraising. Your work will directly affect how people access information, join the community, and engage with the organisation.

Experience Qualification and Requirements

Formal qualifications is desirable but STRONG experience and passion beats and tops this always.

Main Responsibilities/ Key Duties

· Develop, maintain, and improve WordPress-based websites and systems that support organisational operations, services, and growth.

· Build, customise, and extend WordPress themes and plugins using PHP, HTML, CSS, JavaScript, and related technologies.

· Ensure code is clean, secure, maintainable, and aligned with WordPress and open-source best practices.

· Integrate open-source tools and third-party platforms, including membership systems, learning platforms, data tools, and APIs.

· Support the development and maintenance of secure member portals and restricted service areas with role-based access and permissions.

· Ensure websites are responsive across devices and browsers and optimised for performance, speed, and reliability.

· Apply accessibility standards to ensure inclusive access and usability for all users.

· Implement security best practices, including updates, patching, backups, access controls, and vulnerability prevention.

· Monitor platforms and assist with regular maintenance, upgrades, and issue prevention.

· Work closely with designers, content teams, and systems leads to translate functional needs into technical solutions.

· Advise on technical feasibility and recommend improvements where systems or tools create limitations.

· Assist with troubleshooting, debugging, and resolving technical issues across WordPress environments.

· Document code, integrations, system architecture, and technical processes clearly for technical and non-technical users.

· Ensure all systems comply with data protection, GDPR principles, safeguarding requirements, and ethical data handling standards.

· Collaborate with safeguarding and digital leads to minimise risk when handling sensitive or survivor-related data.

Essential Skills and Experience

· Strong practical experience with WordPress and PHP development.

· Experience building or customising WordPress themes and plugins.

· Solid understanding of HTML, CSS, and JavaScript.

· Experience integrating third-party tools, plugins, or APIs.

· Knowledge of WordPress security, performance optimisation, and update management.

· Ability to document technical work clearly and work collaboratively across teams.

· Understanding of GDPR principles and secure data handling.

· Strong problem-solving skills and ability to work independently.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working in non-profit, CIC, or community-led organisations.

· Familiarity with open-source or low-cost digital platforms.

· Experience building membership portals or learning platform integrations.

· Basic understanding of hosting environments or server configuration.

· Experience supporting volunteer-led or safeguarding-focused digital environments.

What This Role Offers You:

Founding role in a community-owned digital infrastructure project.

Leadership-level experience in open-source platform development.

Opportunity to build systems that directly support social change.

Experience working across digital, education and membership teams.

Direct contribution to a public-facing platform for justice and empowerment.

Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

People who want to work only with proprietary or closed systems.

Anyone uncomfortable working with serious or sensitive subject matter.

Those seeking guaranteed or immediate income.

Individuals unwilling to document their work or follow shared standards.

People who prefer not to collaborate with non-technical teams.

If you believe technology should belong to the people who use it and that open-source systems can support truth, protection and collective power, this role gives you the chance to build the digital foundations of a movement.

Join the Digital Infrastructure Team and help create platforms that serve community, not corporations.

Inclusive Boards is delighted to support Social Interest Group in their search to appoint a new Treasurer. 

This is a chance to support a values-led organisation delivering specialist services across London, Brighton, Bedfordshire, Luton, and Kent, as well as in prisons in London and Liverpool.

About Social Interest Group 

Social Interest Group (SIG) is a leading UK charity providing bespoke person-centred health and social care services. They empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. The believe good care, support and well-planned services make a difference and improve lives.

Working through six subsidiaries—SIG Penrose, SIG Housing Trust, SIG Equinox, SIG Pathways to Independence, and SIG Safe Ground – SIG provides tailored support to people facing complex challenges, including homelessness, mental health, substance use, and criminal justice involvement. SIG provides thousands of people with support and care in temporary supported accommodation, drop-in centres, community floating support, criminal justice settings and hospitals awaiting discharge.

Their mission is to bridge gaps in local health and social care, helping people move out of hospital, prison, and homelessness into safer, more stable lives.

The Trustee Board is central to ensuring governance, strategic oversight and ethical leadership across the organisation. They work collectively to shape the long-term strategy, oversee organisational performance, manage risk, and ensure SIG operates with integrity, transparency, and in the best interest of beneficiaries to achieve our organisational objectives, utilising the funds entrusted to us for long-term sustainability.

About the Treasurer opportunity:

SIG is seeking a new Treasurer to join their Board of Trustees to manage the financial health of the organisation, ensuring compliance, and support strategic decision making.

Key Responsibilities include:

• Ensure organisational financial viability
• Work with Chief Executive and Finance Officer to achieve the financial sustainability of the organisation
• Oversee and approve budgets, accounts, and financial statements
• Oversee the integrity of financial planning, management, and reporting, ensuring effective use of resources and organisational sustainability
• Ensure robust internal controls, audit processes, risk management, and compliance frameworks are in place
• Provide governance, support and oversight in line with Charity Commission expectations, statutory responsibilities and legal obligations

Person Specification:

• Qualified Accountant or similar including ACT, ACCA, CIMA, CertT or ACA
• Experience in governance, senior leadership or strategic advisory roles
• Experience interpreting risk, performance and financial information
• Experience presenting complex information to non-specialists

The role involves:

• Four board meetings per year (online and in-person)
• Additional input into planning and specialist areas
• Approx. 4 hours per month

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

Role Summary

The Operations Analyst is responsible for measuring, analyzing, and optimizing the organization’s
internal operations to improve efficiency, accountability, and overall performance. This role focuses on operational systems development, process evaluation, workflow optimization, and organizational effectiveness, enabling leadership to make informed decisions and ensuring that the organization’s activities are structured, scalable, and effective.

While analytical skills are essential, this is not a traditional Data Analyst role. The emphasis is on understanding how systems, teams, and workflows function, and using insight to design and improve operational structures, not just analyze datasets.

The Operations Analyst does not execute or enforce tasks, but plays a critical role in diagnosing
operational challenges and recommending actionable, system-level solutions.

REQUIRED SKILLS AND COMPETENCIES:
Technical Skills
Strong proficiency in:

• Google Sheets / Microsoft Excel
• Data tracking and reporting tools
• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability
• Ability to identify patterns, trends, and inefficiencies
• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise, and actionable format
• Strong written communication for reporting

Organizational Awareness

• Understanding of how teams and workflows interact
• Ability to think in systems, not just tasks

PREFERRED QUALIFICATIONS (NOT MANDATORY):

• Background in Operations, Business Administration, or related fields
• Previous experience in Operations analysis, project tracking, or process improvement roles
• (Experience working in remote or volunteer-based organizations is an advantage)

CORE OBJECTIVES:

• Provide clear visibility into operational performance and system effectiveness
• Identify inefficiencies, bottlenecks, and structural gaps in workflows and processes
• Recommend practical, system-level improvements (not just data observations)
• Support leadership with structured insights that drive operational decisions
• Strengthen accountability, clarity, and scalability across the organization’s operations

KEY RESPONSIBILITIES:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets, Airtable) to support operational visibility
• Monitor key operational metrics across departments, including:
  • Volunteer recruitment and onboarding timelines
  • Task completion rates across teams
  • Program and project delivery timelines
• Ensure data is accurate, relevant, and structured to inform operational decisions (not just reporting)

2. Reporting & Operational Insights

• Prepare weekly or bi-weekly operational reports for leadership
• Go beyond reporting by clearly highlighting:
  • Root causes of inefficiencies
  • System and workflow gaps
  • Operational risks
• Translate data and observations into clear, actionable, system-focused recommendations

3. Process Analysis & Workflow Design

• Document and map existing workflows across functions (HR, Programs, Operations, etc.)
• Analyze how work actually flows across teams—not just what is recorded in data
• Identify bottlenecks

✅ The Operations Analyst WILL:

❌ The Operations Analyst WILL NOT:

○ Redundant or unclear steps
○ Structural and communication gaps
● Recommend and help design improved workflows, structures, and operational systems

4. Risk Identification & Escalation
● Proactively identify and flag:
○ Process breakdowns
○ Structural inefficiencies
○ Delivery risks linked to poor workflows or unclear ownership
● Escalate findings with clear operational context and suggested solutions

5. Systems & Process Optimization
● Lead efforts in operational systems improvement, including:
○ Workflow restructuring
○ Standardization of processes and templates
○ Introduction of more efficient tracking and coordination systems
● Continuously evaluate how systems function in practice and recommend refinements

6. Cross-Functional Collaboration
● Work closely with:
○ HR Team (for recruitment and onboarding systems)
○ Team Leads (for workflow and delivery structures)
○ Operations Coordinators / Executive Assistants (for execution visibility)
● Bridge the gap between how work is designed and how it is executed

SCOPE AND BOUNDARIES FOR THE ROLE:
To ensure clarity and proper role alignment:

• Analyze workflows, systems, and operational performance
• Design and recommend process and system improvements
• Provide structured insights that inform operational decisions
• Function as a Data Analyst focused solely on datasets and reporting
• Be limited to producing reports without contributing to process improvement and system design
• Manage or supervise team members
• Enforce task completion or handle administrative coordination

WORKING RELATIONSHIP:
The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination
• Support decision-making but will not replace leadership authority
• Work collaboratively across all teams while maintaining objectivity and independence

KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured by:

• Quality and impact of operational insights and recommendations
• Measurable improvements in workflow efficiency and system effectiveness
• Reduction in process bottlenecks and delays
• Clarity and usability of operational tracking systems
• Contribution to scalable and well-structured operational processes

What Success Looks Like in This Role:
Within the first 60–90 days, the Operations Analyst should:

• Establish a functional and structured operations tracking system
• Deliver insight-driven reports that highlight system-level issues (not just data summaries)
• Identify and recommend improvements to at least 2–3 key operational workflows
• Provide leadership with clear visibility into how operations actually function and where improvements are needed

Additional Notes

• This is a strategic operations role, not a purely analytical or reporting position
• Ideal for individuals who are passionate about:
  • Improving how organizations function
  • Designing better systems and workflows
  • Driving efficiency through structure and clarity

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

Inclusive Boards is delighted to be supporting Scope in their search for their next Chair of Trustees!

About Scope

Scope is the national disability charity. We have been at the forefront of disability equality for 7 decades. We work with disabled people to break down barriers in society and challenge the injustices which persist to this day.

Our strategic ambition is to achieve An Equal Future with disabled people by 2033.

We have 3 goals.

First, to close the employment gap. So that all those disabled people who want to work have the opportunity to.

Second, to end the Disability Price Tag. So that there is no longer a financial penalty associated with disability.

Third, to grow the movement for disability equality. With partners, communities, individuals, funders and supporters to help us.

About the Chair of Trustees opportunity

Primary Objectives:

• Provide leadership to the Board of Trustees. So the Board steers the charity for its future. Guide the Board in setting the charity’s direction and strategy. So strategy achievement is in line with Charity Commission guidelines.
• Work closely with the Chief Executive (CEO). Make sure the Board and the executive team work together to deliver disability equality with the 16 million disabled people in the UK.
• Uphold Scope’s mission and values. Develop and carry out Scope’s aims in line with our mission, vision, values, and legal responsibilities. Promote a “One Scope” culture of teamwork, where the Board and executive team work in a collaborative way that reflects Scope’s values. 
• Support and oversee the CEO’s performance. On behalf of the Board, support the CEO to lead effectively. This includes setting clear objectives and running annual performance reviews. 
• Empower every Trustee. Help get the best from every Trustee by encouraging everyone to bring their unique talents and skills. Encourage Trustees to support relevant executive team members.

Person Specification

Experience and Qualifications (Essential):

• Leadership experience. Experience of leading at a senior or Board level in a high-profile organisation. 
• Commercial awareness. Experience of taking a commercial perspective. Willingness for a considered risk appetite.
• Understanding of governance. A clear understanding of being a Trustee. This includes the duties and responsibilities that come with the role.
• Ability to lead meetings. Skilled in chairing meetings and encouraging participation. Clear communication and working well with people skills. Able to represent Scope externally with high profile individuals.
• Strategic vision and engagement. Able to guide others to focus on big picture strategy and lead decisions on it. 
• Building consensus. Skilled at finding consensus with others. 
• Network and influence. A network of contacts that can support Scope’s work. 
• Supporting executive performance. Ability to work with and support the Chief Executive. 

Desirable (Bonus) Experience:

• Understanding of the disability and charity sectors. Knowledge of issues affecting disabled people and the voluntary sector. 
• Personal or lived experience of disability is considered a strong advantage.