Business systems manager volunteer roles
Please note: this role would be based in our Bristol region and would potentially cover HMP Guys Marsh, HMP The Verne and HMP Portland.
Do you want to join an organisation committed to addressing low literacy and numeracy?
Volunteers are essential to Shannon Trust and bring their energy, ideas and skills to train mentors in prisons, support learners in the community and enhance our business support team.
We are looking for volunteers to provide training and support to our mentors in prison. There may be some additional preparation and/ or administrative tasks in between volunteering days at the prison.
Our prison volunteers nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by delivering training sessions for prison mentors and offering ongoing advice, guidance and support through mentor meetings.
Volunteer recruitment dates
The closing date for applications to attend our next round of training is 26 April 2026. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare. We will respond to all applications. Successful applicants will be invited to an interview between 27 April and 8 May 2026. This is an opportunity for you to meet our regional team, to find out more about you and for us to share more information about the volunteering role.
Training:
You'll be given high quality training to prepare you for volunteering with Shannon Trust. This takes place over 4 training sessions and via our online training portal. We ask that volunteers aim to complete the training in one course as this means that you will be ready to start actively volunteering. The next training sessions for volunteering for people applying to be a prison based volunteer will take place as follows.
Please check that you can attend all of the training the dates prior to applying:
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27 May 2026, 10am – 1pm (via Zoom)
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3 June 2026, 10am – 1pm (via Zoom)
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10 June 2026, 10am – 1pm (via Zoom)
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1 July 2026, 10am-4pm (in person session, London)
You’ll also receive the opportunity to attend ongoing training sessions and peer support meetings during your time as a volunteer to build your skills and experience.
Why we want you
Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. As a prison volunteer your role will be at the heart of our organisation as you support our mentors in prisons. This will include delivering training to new mentors and supporting existing mentors to develop and deliver our Turning Pages and Count Me In programmes. You will be volunteering alongside Shannon Trust facilitators and / or frontline prison staff to empower mentors and ensure no one is left out of learning.
What you will be doing
- Delivering initial, and ongoing, training to mentors in prisons
- Supporting and encouraging the Shannon Trust facilitator and mentors to attract new learners and expand the reach of the Shannon Trust programme
- Arranging and leading mentor meetings to develop mentors’ skills, share good practice and to provide support to mentors to find solutions to concerns
- Supporting facilitators to engage prison staff and people in prison to set-up, maintain and develop the Shannon Trust reading and numeracy programmes across the whole prison, and contributing to progress planning for how to progress and achieve this
- Using your skills to build positive relationships with frontline prison staff, people in prison and other organisations
- Training and supporting mentors to collect and submit data and learner feedback
- Supporting with the planning of, and attendance at, celebration events
- Collecting and sharing good news stories and feedback
- Attending area meetings and sharing good practice with other volunteers
- Engaging with quarterly reviews to receive support and discuss progress
- Acting as an ambassador for Shannon Trust in all that you do, sharing the vision and values of the charity throughout your volunteering
The skills you need
- A commitment to providing non-judgemental support to people in prison
- Able to give a regular, reliable commitment for ideally two years and have flexibility to visit the prison at times required
- Strong communication skills and are able to use these to inspire others
- Able to deliver engaging training and identify training and support needs for mentors
- Able to manage own time and prioritise
- Able to keep up to date with Shannon Trust news and communications and share relevant information with the wider prison team
- Able to use IT
What's in it for you
- Developing and growing your understanding of the HMPPS structure and prison system
- Reasonable, out of pocket, volunteering expenses are
- You will receive induction training and ongoing training to support and develop you in your role
- All volunteers receive ongoing support and quarterly reviews to enable you to gain the most from your volunteering experience
- We recognise and are grateful for the added value that volunteers bring to our organisation
- We provide flexible volunteering opportunities, subject to the requirements of your role
Disclaimer
In some circumstances, volunteer vacancies may close early.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Become a Fundraising Volunteer!
Cats Protection is the UK’s leading feline welfare charity, and our vision is a world where every cat is treated with kindness and an understanding of its needs.
Cats are at the centre of everything we do, and our objectives are homing, neutering and educating people about cats and their care.
We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.
A bit about this role...
Please note - Due to the nature of fundraising roles, our volunteers must be over the age of 18.
As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.
As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!
What can I expect to be doing?
As a flexible role, you have the choice to be involved in the following:
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Face-to-face fundraising – organising or helping with our fundraising events, attending supermarket collections or local markets.
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Distributing collection tins – popping collection tins into local shops and pubs and collecting them when they’re full.
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Bringing new ideas! - We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
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Engaging with your local branches and Fundraising Hub and feeling like an integral part of the team!
What are the benefits to you and the cats?
You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers.
Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.
We're looking for someone with:
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Sympathy to cats and our values
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Happy to be part of a team of dedicated volunteers and employees.
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Flexible and adaptable to different events/activities
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Open to new ideas and ways of fundraising
How much time is expected of me?
Our Fundraising Volunteer roles are very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule!
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.
Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection!
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
About Proteus
Proteus is an award-winning theatre company that believes the audience is as vital as the artist. The company holds that truly dynamic and relevant theatre emerges when audience and artist inspire each other’s imagination. Quality, integrity, and innovation lie at the heart of Proteus’ work and form the criteria by which its success is measured. Founded in 1981 and based in Basingstoke, Hampshire, Proteus has a long-standing history of creating and presenting high-quality work that serves both local and national audiences.
The Role
Proteus is actively seeking new members to join its Board of Trustees, offering the opportunity to make a meaningful impact. The company is committed to transforming society through radical acts of kindness and believes in the universal value of the performing arts. Trustees will support Proteus’ mission to make culture thrive within the local community while helping to deliver theatre that tours across the UK.
Trustees contribute to creating innovative theatre and support leading artists working in the performing arts today. They help bring diverse forms of art—including theatre, circus, music, spoken word, visual art, cabaret, and film—to Basingstoke communities at accessible prices.
Beyond producing touring theatre, Proteus operates as a non-profit organisation that runs an arts centre, artists’ studios, a gallery, a café, and a wide-ranging programme of support for artists. Trustees engage with a dynamic organisation whose activities span local and international stages.
Serving as a Trustee offers a fulfilling and enjoyable experience, providing opportunities to meet artists from across the industry, collaborate with Proteus staff and fellow board members, and help shape the future of one of the South’s most exciting arts organisations.
Who Proteus is Looking For
Proteus seeks individuals who are enthusiastic and passionate about the arts as a force for social change. Prospective trustees should share the company’s conviction in the transformative power of the arts and its commitment to inclusivity. Proteus actively encourages applications from people with diverse backgrounds, skills, and experiences.
Even those who feel they may not meet every criterion are encouraged to get in touch, as the organisation values the whole person and provides support for new trustees to develop their skills on the job.
Trustee Responsibilities
Trustees serve on a voluntary, unpaid basis. The primary purpose of the board is to ensure that Proteus achieves its objectives. Trustees are expected to:
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Attend four board meetings per year (usually via Zoom) for a minimum term of three years and participate in an annual one-day board retreat in Basingstoke.
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Attend Proteus performances and events when possible.
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Support fundraising activities where possible.
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Provide advice and guidance to staff as required.
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Commit to the mission and values of Proteus.
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Understand and accept the legal duties, responsibilities, and liabilities of being a Trustee.
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Ensure Proteus is well-governed and complies with its constitutional and charitable objectives.
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Act as ambassadors for Proteus, opening doors and helping expand networks and contacts.
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Contribute actively to Proteus’ strategic direction and development, offering ideas, connections, and support in growing its network of partners, supporters, and donors.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description:
Services Sales Specialist (Commission-Only)
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Self-Employed Contractor | Commission-Only (Uncapped) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly motivated and experienced Services Sales Specialist to join our team as a self-employed contractor. This is a crucial, target-driven, commission-only role focused on generating revenue by converting prospective service users into paying clients.The successful candidate will gain direct, high-impact sales experience that mirrors the standards and performance expectations of a paid sales position, with the added benefit of earning commission on all confirmed deals.
Compensation Structure
● Payment Basis: This is a commission-only, self-employed contractor position. There is no fixed salary or hourly wage. The specialist is responsible for invoicing Quilombo UK monthly for earned commission.
● Commission: Commission is earned per converted sale, payable only after the customer’s second monthly payment is successfully processed.
○ Standard £200 ePDP Sale: £25 commission
○ Subsidized £100 Sale: £10 commission
○ 2-Month Rolling Sale: £65 commission
● Payment Schedule: Commission earned is paid monthly, 30 days after receipt of the monthly invoice from the specialist, following the trigger (receipt of the customer's second payment) being confirmed.
Main Responsibilities
This is a target-driven, client-facing role responsible for the full sales cycle:
● Lead Generation: Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services.
● Outreach & Pitching: Initiate direct outreach (calls, emails, online meetings) with clients directly.
● Closing Deals: Deliver compelling sales pitches and presentations, handle end-to-end sales processes, and secure contracts for services.
● Pipeline Management: Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly.
● Performance: Consistently meet or exceed weekly/monthly Key Performance Indicators (KPIs) related to outreach, meetings, and revenue conversions.
● Strategy: Collaborate with the Director to refine messaging and sales strategy for maximum impact. Services to be Sold
The successful candidate will primarily sell Quilombo UK’s core offerings:
● ePDP (Enhanced Professional Development Programme)
● iPDP (International Personal Development Programme)
● Quilombo UK Departments as a Service
● Workshops
● Essential: Demonstrated experience in a sales, business development, or account management role, with a proven track record of generating leads and closing deals.
● Skills: Excellent verbal and written communication, strong presentation and negotiation abilities, and confidence to work independently.
● Alignment: Passion for social justice, community engagement, and inclusion.
What We Offer
● Income Potential: Uncapped commission earning potential based entirely on performance.
● Experience: Real-world, results-driven sales experience with clear KPIs and performance feedback.
● Mentorship: Coaching and mentoring from experienced directors and leadership.
● Certification: Certificate of completion and reference upon successful 16-week programme completion.
Job Types: Part-time, Freelance
Work Location: Remote
The Sutton Trust is at a pivotal moment in its development. For nearly three decades, we have been the UK’s leading voice on social mobility, working tirelessly to break the link between socio-economic background and life chances. Today, that mission is as urgent as it has ever been. Despite pockets of progress, social mobility in the UK remains low by international standards, with deep inequalities in education, access to professions, and regional opportunity continuing to limit life chances and economic potential.
We are seeking a Trustee with policy expertise who shares our commitment to fairness, evidence, and long-term change. We value diversity of thought and experience, and we are keen to hear from those who can help us navigate an evolving political landscape and leverage our research to challenge systemic barriers, ensuring our voice remains the most influential in the national drive to transform social mobility.
Duties and Responsibilities of a Trustee
Policy Responsibilities
- Providing oversight for the charity’s research and advocacy, ensuring the Trust’s work is mission-aligned, evidence-based, and intellectually rigorous
- Supporting the Board in discharging their collective duties around planning, risk and compliance, particularly in areas such as horizon scanning for upcoming legislative changes, political shifts and shifts in social trends affecting the Trust as well as specific regulations around political neutrality
- Leveraging their professional networks and expertise, enhancing the charity’s credibility and influence, ensuring our research translates into meaningful systemic change
General Responsibilities
- Inputting into and agreeing the Trust’s vision, mission and values and providing advice on the Trust’s wider purpose, goals and activities
- Inputting into and agreeing the Trust’s aims and long-term strategy in furtherance of its charitable purpose
- Ensuring key risks are identified, monitored and controlled effectively as well as keeping abreast of changes in the Trust’s operating environment
- Monitoring the Trust’s performance against its strategic aims, operational plans and budgets
- Safeguarding and promoting the Trust’s reputation, and acting in the best interest of the Trust at all times
- Ensuring the financial stability and sustainability of the Trust
- Ensuring the effective and efficient administration of the organisation, including having appropriate policies and procedures in place
- Ensuring proper arrangements are in place for the appointment, supervision, support, appraisal and renumeration of the CEO and they are held to account
- Contributing to regular reviews of the Trust’s own governance
- Ensuring the Trust complies with its governing documents, charity law, company law and any other relevant legislation or regulations
In addition to the above statutory duties, each Trustee should use their specific skills, knowledge and experience to contribute to the Board’s decision-making, and dedicate sufficient time to carry out their responsibilities effectively. This may involve sitting on Board Committees, scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the Trustee has special expertise.
Trustees aim to support a specific member of the SLT based on their skills and experience or may participate in appropriate subgroups, e.g., Alumni Leadership Board, Education Advisory Group, (Development) Board meetings, etc.
Person Specification
Mission and Values
- Sympathetic to the aims of the Trust and its mission to address educational disadvantage
- High level of personal and professional ethics, integrity, and accountability
- Willingness to safeguard and promote the Trust’s reputation within the wider sector
Strategy and Interpersonal Skills
- Ability to think strategically in order to provide appropriate oversight and scrutiny for the Trust’s overall activity and direction
- Ability to confidently and fairly make evidence-based decisions and constructively challenge the decisions of others if required
- Ability to collaborate and work as part of a team to provide advice, make decisions, and/or solve problems
- A commitment to personal development and a willingness to participate in regular reviews of the Board’s own performance and governance
Governance, Risk and Finance
- Understanding of the legal duties of a Trustee (or willingness to learn), including compliance with Charity Commission and Companies House regulations and commitment to the roles and responsibilities of a Trustee
- Awareness of (or willingness to learn about) financial health indicators and organisational risk management
Specialist Expertise and Experience
- A background in public affairs, civil service, think tanks, education sector organisations or senior policy or research roles in (education) charities
- Strong understanding of how UK government (at local, regional or national level) and/ or the UK education sector works
- Strong influencing and communications skills with the ability to lead discussions, provide expert advice, and influence stakeholders in a professional manner
- Good understanding of how to translate policy jargon into clear, strategic advice for the wider Trustee Board
Interviews
Applications should reach us by 10am, Monday 30th March. First round interviews will take place on Wednesday 15th and Thursday 16th April, and second round interviews will take place w/c 27th April or w/c 4th May. All interviews will be held at our London offices in Millbank Tower.
The client requests no contact from agencies or media sales.
Founded in 1879, Together for Mental Wellbeing is the longest-established mental health charity in England. We work to ensure that everyone who experiences mental distress is valued, can live the life they choose and can determine their own future.
What we do
Together for Mental Wellbeing is a national charity that supports people who experience mental distress to lead fulfilling and independent lives.
We work with approximately 4,500 people every month via 70 projects throughout England, but we aspire to reach many more people through our recently refreshed five-year strategy.
Our services include:
- personalised support in the community
- accommodation based support
- advocacy services, including in secure hospitals
- criminal justice services, including in courts and probation services
What makes us stand out is that we put people at the centre of their own support – they set their own goals and are in control of how we work alongside them to achieve these. We value people as experts in what works best for them, and draw on their skills and strengths to build resilience and support networks so they can eventually manage without us
This means we value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us. It also means we provide opportunities for people experiencing mental distress to work with Together to draw on their experiences to help us improve the quality and experience of the services that we provide.
We are committed to promoting service user leadership wherever possible; this is why we recently launched our Lived Experience Network, a free, members-based community.
Our values
We work together to facilitate choice through involvement, by doing what we say, never giving up on people, and looking to constantly improve how we work.
Our Board
We have an effective and collaborative Board of enthusiastic, friendly and committed trustees, who lead the development of Together and ensure that the charity exemplifies good practice.
The opportunity
We wish to add new trustees to our Board and have identified some recruitment priorities:
- We are seeking at least one individual with lived experience of mental distress who can draw on their unique knowledge and insights as to how mental distress impacts on people’s lives, and share their passion and enthusiasm to drive the aspirations of the organisation.
Our approach is for the individual to determine whether or not they have lived experience of mental distress. One person’s lived experience is no more or less important than another’s.
- We wish to increase the gender diversity of our leadership at Together; we currently have a high proportion of men.
Having completed a recent Board skills audit we also encourage applicants with experience of the following areas:
- Human resources and workforce planning
- Forensic psychiatry
- Public sector procurement/contracting
- Knowledge of health and wellbeing service providers from the Voluntary, Community and Social Enterprise (VCSE) sector
- Digital development and innovation
- Auditing and risk management
- Financial management and accounting
However, all applications are welcomed and will be considered. We also recognise that people are often juggling multiple commitments and can offer flexibility as to when you take up the role.
We offer a full induction, along with ongoing training and development opportunities. Although our trustees are unpaid volunteers all expenses related to the role will be paid in full.
Typically trustees will attend around 10 meetings per year, occasional virtual attendance is possible, and be invited to events and visits. With preparation time for meetings this can equate to a commitment of 1-2 days per month.
As a Trustee you will:
- Join a committed and friendly Board
- Help shape our strategic development as a charity
- Influence our innovative projects and initiatives, especially with service users
- Develop new skills and knowledge
- Be supported to attend relevant conferences and other training events
- Help improve the mental health and wellbeing of people and communities
The client requests no contact from agencies or media sales.
Chair of Trustees - Voluntary Role
Aid Box Community (ABC)
We are looking to appoint someone with leadership qualities and high motivation, initially
to join us as a trustee in June and then to take on the position of Chair in November. In
close co-operation with our dedicated team of trustees and inspirational director, you will
be guiding our charity through the next phase of our journey. This is a very exciting
opportunity to play an important role in the development of Aid Box’s strategy over the
next 5 years and to oversee the deepening of our charity’s impact on our community,
made possible by our recent move into our new home.
About Aid Box Community
We are a charity based in Bristol and for nearly nine years have been providing vital support, supplies and sanctuary to men women and children seeking asylum in this city. You are welcome to come and have a look at the work we do by visiting, by prior arrangement, our Welcome Hub and Free Shop.
What are our trustees responsible for?
We are all jointly responsible for:
- The overall management of our charity.
- Setting and monitoring Aid Box’s strategic direction and ensuring it is financially sound.
- Ensuring the charity carries out the purposes set out in our constitution for the benefit of our community and in line with the Charity Commission’s guidance.
Main duties and responsibilities as a Chair:
- leading our charity’s strategic direction in close collaboration with the board and our director.
- Chairing quarterly trustee meetings as well as our HR sub committee meetings.
- Representing trustees in contacts with other charities and organisations.
This role is for you if:
- You have leadership experience (formal or informal), either within or outside the charity sector.
- You have specialist skills that may benefit Aid Box Community. Motivated by ABC’s vision, mission and values, in particular upholding the basic human rights of refugees and asylum seekers.
- Teamwork and communication skills with ability to listen and build a consensus.
- Living in or near Bristol . You would like to join a fantastic community of staff, volunteers and service user
This role is for you if:Our Commitment to You:
We will provide practical support, principally through our deputy chair, along with a full induction programme including the legal framework and other key areas such as safeguarding. During your time with Aid Box, you will be able to join training workshops relevant to your role as a trustee, along with the opportunity to be involved in a range of charity activities.
See our website for more information about our charity (where you can also find our Impact Report 24/25): Our Financial Statements for year ended 31 March 2025 filed with the Charity Commission:
Want to know more?
If you would also like to have an initial informal chat, please email our Chair, Richard Annandale or Susan Qazi the Charity Administrator.
Safeguarding Statement
ABC is committed to safeguarding and promoting the welfare of its service users and vulnerable adults and expects all staff, trustees and volunteers to share this commitment.
ABC operates Safeguarding Policies for the purpose of protecting Young People and Vulnerable Adults. All staff and trustee members are required to undergo Enhanced Disclosure and Barring Service DBS checks.
Statement on Equality, Diversity and Inclusion
ABC aims to be an anti-discriminatory organisation committed to the promotion of quality and diversity and, in line with the Equality Act 2010. We particularly welcome applications from under-represented groups and those with lived experience.
Our Mission is to provide a warm welcome to people seeking asylum in Bristol and to offer the support they need.



The client requests no contact from agencies or media sales.
Make a difference where it matters most. Help save young women’s lives.
Georgia’s Voice is a suicide prevention charity providing vital mental health support to young women aged 18–25 across Cornwall. Founded in 2020 following the tragic death of 19-year-old Georgia, the charity exists to ensure that no young woman feels unheard, unsupported or alone at her most vulnerable moment.
Georgia’s Voice offers safe, compassionate and non-judgemental support through weekly groups, a welcoming drop-in hub, counselling, workshops and community-based activity. Our work is grounded in lived experience, empathy and trust, and for many young women our services are a lifeline
As the charity enters an exciting new phase, with an ambitious five-year strategy focused on strengthening impact, sustainability and reach, we are seeking to appoint a new Chair and several Trustees to help shape our future and strengthen our governance at this critical time
The Opportunity
This is a powerful opportunity to join a values-led organisation making a real and measurable difference to young women’s lives in Cornwall. We are refreshing and growing our Board to ensure it has the breadth of skills, experience and perspective needed to support the charity’s next stage of development.
We are particularly keen to hear from candidates who share our commitment to equality, safeguarding and lived-experience-informed practice, and who are motivated by the opportunity to contribute their skills to a cause that truly saves lives.
Chair of Trustees
Purpose of the role
The Chair will provide leadership to the Board, ensuring effective governance, strong decision-making and a constructive, supportive relationship with the Founder and senior team.
We are seeking someone who brings:
- Board-level experience, ideally within a charity or purpose-driven organisation
- Strong leadership, facilitation and interpersonal skills
- Confidence handling risk, complexity and sensitive issues
- A values-driven approach aligned with Georgia’s Voice’s mission
The Chair role is suited to someone able to take an active, hands-on governance role.
Trustees
We are particularly interested in Trustees with experience in one or more of the following areas:
- Finance or accounting
- Fundraising and income generation
- Marketing, communications or PR
- Legal, regulatory or government
- Digital and technology
We also warmly welcome applicants with lived experience relevant to our work, who can help ensure the voices of young women remain central to our governance.
Commitment and Practicalities
- Trustees are appointed for a three-year term, renewable up to three terms
- Time commitment is approximately one day per month (Chair slightly more)
- The Board meets four times per year, in person or online
- An annual in-person Strategy Day is also held
- Reasonable expenses are reimbursed