Casework support volunteer volunteer volunteer roles in Birmingham
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about standing alongside women who have been pushed to the margins and confident you can help bring in the funding that keeps that work alive?
Women on the Frontline Ministries (WOFM) is a registered charity supporting women who have experienced domestic abuse, sexual exploitation through street-based prostitution, trafficking and other vulnerabilities. We offer outreach, a weekly drop-in, casework and relationship-based support to women who are too often neglected and stigmatised. We are looking for an experienced, motivated volunteer fundraiser to help us grow our income, raise awareness of the women we serve, and make sure this work can continue.
About us
WOFM exists to bring dignity, safety and hope to vulnerable and exploited women in East London. Our work is practical and relational: meeting women where they are, building trust over time, and walking with them towards a more stable future. We are a small, dynamic team making a real and lasting difference and our reach depends on the generosity of those who fund it.
The role
As our Volunteer Fundraiser, you will help shape and deliver our fundraising strategy and turn it into real income. You will be a key part of securing the resources that sustain and grow our frontline support for women. This is a hands-on role for someone who enjoys both planning and doing — and who wants their skills to count for something that matters.
What you'll do
• Help develop and deliver WOFM’s fundraising strategy and annual income goals.
• Research and identify funding opportunities — grants, trusts, foundations, corporate partners and community giving.
• Support the writing and submission of compelling funding applications and proposals.
• Help plan and run fundraising initiatives, appeals and awareness campaigns.
• Build and nurture relationships with donors, supporters and local partners.
• Help raise the profile of WOFM and the plight of the women we serve.
• Work closely with the Board and team to track progress and report on results.
What we're looking for
• Experience in fundraising, bid writing, income generation or a closely related field.
• A genuine passion for our cause and the women at the heart of our work.
• Strong written and relationship-building skills, with the confidence to make the ask.
• A strategic mindset paired with the drive to follow through and get things done.
• Self-motivated, organised and able to work both independently and as part of a team.
• An understanding of, or willingness to work within, a values-led charitable setting.
What you'll gain
• The chance to use your skills for a cause that genuinely changes lives.
• A meaningful role with real influence over the future of our work.
• The support of a warm, committed team who care deeply about what they do.
• Experience and connections within the charity and fundraising sector.
Practical details
• Type: Voluntary, unpaid with reasonable agreed expenses reimbursed.
• Time commitment: Flexible, approximately 4-8 ours per month, by arrangement.
• Location: Remote, with some involvement in East London by agreement.
If you would like to use your fundraising experience to help marginalised women find dignity, safety and hope, we would love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Guardian Light Foundation
Location: Remote
Commitment: Flexible – approx. 20 hours per month
Role Type: Volunteer
Reports to: Board of directors
�� About Guardian Light Foundation
Guardian Light Foundation exists to protect, support, and empower children, teenagers, and single-parent families facing homelessness, abuse, and extreme hardship.
Many of the individuals we serve are navigating complex legal situations while already dealing with trauma, fear, and instability. Access to safe, ethical, and compassionate legal advice can be life-changing — and that’s where you come in.
⚖️ About the Role
We are seeking a Volunteer Solicitor with experience in family law, safeguarding, or domestic abuse-related legal matters to provide initial legal guidance, signposting, and referrals to vulnerable individuals supported by Guardian Light Foundation.
This role is advisory and supportive, not high-volume casework. Your expertise will help people understand their rights, options, and next steps at critical moments in their lives.
�� Focus Areas
�� Children’s Arrangements
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Custody and contact arrangements
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Child safeguarding concerns
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Schooling and parental responsibility guidance
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Early advice on family court processes
��️ Domestic Violence Injunctions
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Non-molestation orders
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Occupation orders
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Restraining orders
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Emergency protection guidance and referrals
���� Single-Parent Legal Support
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Family court guidance
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Child maintenance advice
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Housing rights and homelessness-related legal signposting
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Referrals to specialist legal services where appropriate
�� What You’ll Be Doing
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Providing initial legal advice and guidance (not ongoing representation)
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Supporting safeguarding decisions where legal insight is required
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Advising on urgent legal options in high-risk situations
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Signposting individuals to appropriate external legal services
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Working closely with GLF’s safeguarding and support teams
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Maintaining clear professional boundaries and ethical practice
��️ Safeguarding & Compliance
Because this role supports vulnerable individuals:
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An Enhanced Volunteer DBS Check is required
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DBS checks are conducted via our trusted partner Serve (Rushden)
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All work must align with GLF’s safeguarding policies
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Confidentiality and GDPR compliance are essential
�� Skills & Experience Required
Essential:
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Qualified UK Solicitor (or equivalent legal professional)
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Experience in family law, domestic abuse, or child safeguarding
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Strong understanding of trauma-informed practice
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Ability to explain legal concepts clearly and compassionately
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Commitment to ethical and client-centred practice
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Solicitor must hold - Their own Professional Indemnity Insurance and/or Public Liability Insurance cover
Desirable:
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Experience working with charities or vulnerable populations
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Knowledge of housing or homelessness law
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Familiarity with referral pathways and support services
�� Who We’re Looking For
You are someone who:
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Has a genuine passion for protecting children and families
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Believes access to justice should never depend on income
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Can balance professionalism with empathy
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Understands the emotional impact of legal uncertainty
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Wants to use their expertise to create real social impact
⏰ Time Commitment
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Approx. 20 hours per month
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Flexible scheduling
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Fully remote
�� What You’ll Gain
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The opportunity to make a direct, meaningful impact
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Professional fulfilment through purpose-led legal work
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Recognition and appreciation within a growing social enterprise
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Networking with professionals across counselling, housing, and social care
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Opportunity to join an Advisory Board or Board of Directors as the organisation grows
At Guardian Light Foundation, we restore hope for homeless children, teens and single parents scarred by abuse, harassment and homelessness.