Children service manager volunteer roles

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Join the Wheels for All Volunteer Team – Help Us Make Cycling Inclusive for Everyone!  

Do you want to make a difference in your local community? Are you passionate about inclusion, wellbeing, and having fun outdoors? Join Wheels for All, a national charity making cycling accessible for disabled people and those with long-term health conditions. 

We believe everyone should experience the joy, freedom, and empowerment of cycling. Our inclusive cycling sessions are only possible thanks to a diverse team of dedicated volunteers—and that’s where you come in! 

 What You’ll Get Involved with: 

• Support people to use adapted cycles during sessions 

• Help with setting up and packing away equipment 

• Provide a friendly, welcoming environment for participants and families 

• Be part of a fun and supportive volunteer team 

Volunteer Benefits 

• Claim reasonable expenses in line with our Volunteer Expense Policy 

• Receive a Wheels for All branded uniform 

• Access volunteer training courses to support your development 

• Be part of an inspiring, positive, and supportive charity culture 

No experience? No problem! 

We provide full training, including disability awareness and safety, and ongoing support from our team and fellow volunteers. 

What are we looking for? 

• An approachable and friendly nature 

• Good interpersonal and communication skills 

• Empathy and an understanding of individual needs 

• Patience and an inclusive approach to engagement 

• Adaptability and flexibility in changing situations 

• A team-oriented attitude 

• Positivity, honesty, and integrity 

• Strong organisational skills and the ability to take initiative 

• Some cycling experience is helpful but not essential 

Why volunteer with us? 

“The best thing about volunteering is seeing the happy faces! The riders come back beaming—it’s amazing to be a part of that joy.” – Dave, Volunteer 

“People that aren’t normally able to get out cycling can come here and join in and enjoy the great outdoors. I really enjoy volunteering with Wheels for All because I can visibly see how the simple act of cycling brings a lot of happiness” - Vince, Volunteer 

You’ll Gain: 

• Confidence and new skills 

• Connections and friendships 

• Improved mental wellbeing 

• A chance to be part of a national movement for inclusive cycling 

• Recognition through social events, newsletters, and volunteer awards 

We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.

We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling. 

The Fédération Internationale de la Jeunesse, in English International Youth Federation (IYF), is an international non-profit youth organization network governed by the present Statutes and the Swiss Civil Code. It is politically neutral and non-denominational, aiming to empower youth worldwide.

The IYF Bureau of Management has direct responsibility for the management and oversight of the organization and provides leadership, advisory, and management support to the IYF Headquarters and other executive branches.

Under overall guidance and supervision of the Human Resources Specialist, the HR Analyst provides leadership and support in the execution of the full range of HR services, ensuring their transparency and integrity. The HR Analyst works in close collaboration with the HQ and executive branches, Regional Administrations and project teams to provide HR support and resolve complex HR-related issues and information delivery. The HR Analyst promotes a collaborative, client-orientated approach and promotes the maintenance of high staff morale.

Mission Statement
To voluntarily represent, positively promote, and uphold the mission of “Empowering youth for a better world” in various programs and opportunities throughout the IYF interventions across member countries.

Responsibilities
(A) Ensures administration and implementation of HR strategies and policies, adapts processes and procedures:
• Full compliance of HR recording and reporting systems with the IYF rules and regulations, procedures and strategies; effective implementation of the HR management system;
• Provision of advice and information on corporate strategies, changes in rules and regulations, implementation of personnel rules, strategic use of contractual modalities, application of entitlements, change management processes;
• HR business process mapping and elaboration of the content of internal Standard Operating Procedures (SOPs) in HR management.
(B) Ensures effective administration of human resources:
• Organization of recruitment processes, including drafting job descriptions, provision of input to the job classification process, vacancy announcement, screening of candidates, and participation in interview panels. Provision of advice on recruitment in the IYF projects;
• Creation/update of positions in the system, performing the functions of HR Administrator, and timely follow-up with the Management on HR-related issues;
• Administration of the IYF rosters, including e-rosters.

Skills Required

• Recruitment & Talent Acquisition Coordination
  Experience organizing end-to-end recruitment processes: drafting job descriptions, posting vacancies, screening candidates, coordinating interviews, and supporting selection panels.
• HR Administration & Systems Management
  Ability to manage HR records, update positions in HR systems, maintain e-rosters, and ensure compliance with organizational policies and procedures.
• HR Policy Implementation & Advisory Support
  Capacity to interpret and apply HR rules, provide guidance on contractual modalities and entitlements, and support change management processes.
• Process Improvement & SOP Development
  Skills in mapping HR business processes and contributing to the development or refinement of Standard Operating Procedures (SOPs).
• Communication & Stakeholder Coordination
  Strong written and verbal communication skills to liaise with HQ, regional teams, management, and candidates, while maintaining a collaborative and client-orientated approach.

Experience 
Experience within an NGO, INGO (such as the United Nations), charity, government, non-profit, not-for-profit, international relations, international development (such as USAID) or youth empowerment or similar organization is advantageous but not essential. 

Minimum Hours per Week:

4-6 hours per week

Duration:

6+ months

Purpose of the role:

We are seeking a Web Developer to help build, improve, and maintain the public-facing and internal web platforms that power our work.

About the role:

As Web Developer, you will be responsible for developing and maintaining web-based systems that support the CIC’s website, membership areas, and digital services. You will help turn organisational needs into functional, secure, and user-friendly web experiences.

Your work will directly affect how people access information, join the community, and use our digital services.

Experience Qualification and Requirements

Formal qualifications is desirable but STRONG experience and passion beats and tops this always.

Main Responsibilities/ Key Duties

· Develop, maintain, and improve web pages and web-based systems that support organisational services and digital operations.

· Build, adapt, and enhance features for both public-facing and member-facing areas of the website.

· Ensure websites are fully responsive across devices and browsers and optimised for usability and clarity.

· Apply accessibility best practices to ensure inclusive access for all users.

· Work closely with designers to implement layouts, styling, and user interface components accurately.

· Collaborate with content teams to ensure content is presented clearly, consistently, and effectively.

· Integrate open-source tools, plugins, or services where required to support organisational needs.

· Support performance optimisation, including page speed, load times, and efficient front-end behaviour.

· Apply basic security practices, including updates, access controls, and secure handling of web assets.

· Test web pages and features thoroughly to identify bugs, broken layouts, or usability issues.

· Fix bugs and make iterative improvements based on feedback and testing results.

· Document technical changes, updates, and development processes clearly for continuity and collaboration.

· Support future platform growth by contributing to new features, pages, and digital services.

· Work within existing digital systems and frameworks while recommending improvements where appropriate.

· Ensure all web systems comply with data protection, GDPR principles, safeguarding requirements, and ethical standards.

· Collaborate with digital, safeguarding, and systems leads to minimise risk when handling user data or sensitive content.

Essential Skills and Experience

· Practical experience in web development or front-end development.

· Strong knowledge of HTML, CSS, and basic JavaScript.

· Experience building responsive and accessible web pages.

· Ability to follow design specifications and implement layouts accurately.

· Experience testing and fixing bugs or layout issues.

· Ability to document work clearly and work collaboratively with non-technical teams.

· Understanding of GDPR principles and secure handling of web content.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working with CMS platforms such as WordPress or similar.

· Familiarity with open-source tools or plugins.

· Experience working in non-profit, CIC, or community-led organisations.

· Basic understanding of performance optimisation and web security.

· Experience supporting ongoing platform development or service expansion.

What This Role Requires:

· Experience or working knowledge of web development.

· Understanding of HTML, CSS, and at least one scripting or backend language (e.g. JavaScript, PHP, or similar).

· Ability to work with open-source frameworks or tools.

· Basic awareness of web accessibility and performance principles.

· Comfort working in a collaborative development environment.

· Willingness to work within safeguarding, ethical, and data protection frameworks.

· formal qualifications is desirable but STRONG experience and passion beats and tops this always.

What This Role Offers You:

· Founding role in a community-owned digital infrastructure project.

· Leadership-level experience in building real-world platforms for social impact.

· Opportunity to develop skills in ethical and open-source web systems.

· Direct contribution to education, membership, and survivor-centred services.

· Experience working alongside designers, educators, and system architects.

· Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

· People only interested in commercial or profit-driven web projects.

· Anyone uncomfortable working with serious or sensitive subject matter.

· Those seeking immediate or guaranteed income.

· Individuals unwilling to document or maintain their work.

· People who prefer not to work within shared systems and standards.

If you believe the web should be a place for access, dignity, and collective power and that open-source technology can support justice and community ownership this role gives you the chance to help build the digital foundations of Tell My Truth and Shame the Devil C.I.C.

Join the Digital Infrastructure Team and help create web platforms that serve people, not profit.

Purpose of the role:

We are seeking a WordPress / PHP Developer to help build and maintain the core web systems that power our public platform and membership services. This is not a commercial web development role. This is about creating digital infrastructure that belongs to the community and serves long-term social impact.

About the role:

As WordPress / PHP Developer, you will be responsible for developing and maintaining the CIC’s main website and connected digital services using open-source technologies. You will help ensure our platforms are stable, secure, accessible, and capable of supporting growth in membership, education, and fundraising. Your work will directly affect how people access information, join the community, and engage with the organisation.

Experience Qualification and Requirements

Formal qualifications is desirable but STRONG experience and passion beats and tops this always.

Main Responsibilities/ Key Duties

· Develop, maintain, and improve WordPress-based websites and systems that support organisational operations, services, and growth.

· Build, customise, and extend WordPress themes and plugins using PHP, HTML, CSS, JavaScript, and related technologies.

· Ensure code is clean, secure, maintainable, and aligned with WordPress and open-source best practices.

· Integrate open-source tools and third-party platforms, including membership systems, learning platforms, data tools, and APIs.

· Support the development and maintenance of secure member portals and restricted service areas with role-based access and permissions.

· Ensure websites are responsive across devices and browsers and optimised for performance, speed, and reliability.

· Apply accessibility standards to ensure inclusive access and usability for all users.

· Implement security best practices, including updates, patching, backups, access controls, and vulnerability prevention.

· Monitor platforms and assist with regular maintenance, upgrades, and issue prevention.

· Work closely with designers, content teams, and systems leads to translate functional needs into technical solutions.

· Advise on technical feasibility and recommend improvements where systems or tools create limitations.

· Assist with troubleshooting, debugging, and resolving technical issues across WordPress environments.

· Document code, integrations, system architecture, and technical processes clearly for technical and non-technical users.

· Ensure all systems comply with data protection, GDPR principles, safeguarding requirements, and ethical data handling standards.

· Collaborate with safeguarding and digital leads to minimise risk when handling sensitive or survivor-related data.

Essential Skills and Experience

· Strong practical experience with WordPress and PHP development.

· Experience building or customising WordPress themes and plugins.

· Solid understanding of HTML, CSS, and JavaScript.

· Experience integrating third-party tools, plugins, or APIs.

· Knowledge of WordPress security, performance optimisation, and update management.

· Ability to document technical work clearly and work collaboratively across teams.

· Understanding of GDPR principles and secure data handling.

· Strong problem-solving skills and ability to work independently.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working in non-profit, CIC, or community-led organisations.

· Familiarity with open-source or low-cost digital platforms.

· Experience building membership portals or learning platform integrations.

· Basic understanding of hosting environments or server configuration.

· Experience supporting volunteer-led or safeguarding-focused digital environments.

What This Role Offers You:

Founding role in a community-owned digital infrastructure project.

Leadership-level experience in open-source platform development.

Opportunity to build systems that directly support social change.

Experience working across digital, education and membership teams.

Direct contribution to a public-facing platform for justice and empowerment.

Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

People who want to work only with proprietary or closed systems.

Anyone uncomfortable working with serious or sensitive subject matter.

Those seeking guaranteed or immediate income.

Individuals unwilling to document their work or follow shared standards.

People who prefer not to collaborate with non-technical teams.

If you believe technology should belong to the people who use it and that open-source systems can support truth, protection and collective power, this role gives you the chance to build the digital foundations of a movement.

Join the Digital Infrastructure Team and help create platforms that serve community, not corporations.