Client account manager volunteer roles in Birmingham
How's your job search on our site?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please read the attached Trustee Information Pack for more detail
As a Trustee, you will play a crucial role in the governance and strategic oversight of the charity, ensuring that we operate effectively, achieve our mission, and comply with all legal and regulatory requirements. Trustees are collectively responsible for safeguarding the charity’s assets, ensuring they are used exclusively to further our objectives, and overseeing the charity’s financial health, including budgets, financial controls, and reporting. Acting with integrity and in the charity’s best interests is at the heart of the role.
The Treasurer oversees the financial affairs of the charity and ensures that they are conducted legally, transparently, and in line with the charity’s governing document. Working closely with the Chair, Managing Director, Trustees, and any staff or volunteers, the Treasurer helps safeguard the charity’s financial sustainability.
We welcome candidates from professional backgrounds who share our commitment to supporting those affected by Body Dysmorphic Disorder. If your current or previous skills or experience align with this post, we encourage you to apply and join us in driving meaningful change.
Please note, this role is being advertised on an ongoing basis, with interviews conducted on an ad hoc basis.
To apply for this role, please submit the following documents:
- An up to date CV outlining your relevant experience and qualifications.
- A cover letter of no more than 800 words explaining why you are interested in the Treasurer role, what you would bring to the board, and how your skills align with the needs of the charity.
Please note, this role is being advertised on an ongoing basis, with interviews conducted on an ad hoc basis.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that
have been bereaved.
THIS ROLE COULD BE FOR YOU IF:
- Would like to make a real difference in someone’s life
- Want to challenge loneliness and can commit to a weekly phone call
- Are a good listener
- Are empathetic, patient and of a caring nature
- Have good verbal and inter-personal communication skills
- Recognise the importance of confidentiality and can uphold this in practice
- Are committed to inclusion and treating people with dignity and respect
REQUIREMENTS OF A BEFRIENDER INCLUDE:
- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
- Completing an online call log record promptly after each phone call
- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults
BENEFITS OF THE ROLE MAY INCLUDE:
- Knowing you are making a difference to someone’s life
- Joining the Omega Team who are taking action against loneliness and isolation
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
SUPPORT AND TRAINING PROVIDED:
- Omega Chatterbox induction program
- Safeguarding training
- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
- Monthly Befriender group support meetings via the Zoom app
LOCATION OF THE ROLE:
- Home-based
WHEN ARE YOU NEEDED:
- Provided on enquiry
A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.
Registered Charity
101 - 500
Omega is a registered charity dedicated to reducing social isolation and loneliness.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that
have been bereaved.
THIS ROLE COULD BE FOR YOU IF:
- Would like to make a real difference in someone’s life
- Want to challenge loneliness and can commit to a weekly phone call
- Are a good listener
- Are empathetic, patient and of a caring nature
- Have good verbal and inter-personal communication skills
- Recognise the importance of confidentiality and can uphold this in practice
- Are committed to inclusion and treating people with dignity and respect
REQUIREMENTS OF A BEFRIENDER INCLUDE:
- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
- Completing an online call log record promptly after each phone call
- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults
BENEFITS OF THE ROLE MAY INCLUDE:
- Knowing you are making a difference to someone’s life
- Joining the Omega Team who are taking action against loneliness and isolation
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
SUPPORT AND TRAINING PROVIDED:
- Omega Chatterbox induction program
- Safeguarding training
- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
- Monthly Befriender group support meetings via the Zoom app
LOCATION OF THE ROLE:
- Home-based
WHEN ARE YOU NEEDED:
- Provided on enquiry
A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.
Registered Charity
101 - 500
Omega is a registered charity dedicated to reducing social isolation and loneliness.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description:
Services Sales Specialist (Commission-Only)
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Self-Employed Contractor | Commission-Only (Uncapped) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly motivated and experienced Services Sales Specialist to join our team as a self-employed contractor. This is a crucial, target-driven, commission-only role focused on generating revenue by converting prospective service users into paying clients.The successful candidate will gain direct, high-impact sales experience that mirrors the standards and performance expectations of a paid sales position, with the added benefit of earning commission on all confirmed deals.
Compensation Structure
● Payment Basis: This is a commission-only, self-employed contractor position. There is no fixed salary or hourly wage. The specialist is responsible for invoicing Quilombo UK monthly for earned commission.
● Commission: Commission is earned per converted sale, payable only after the customer’s second monthly payment is successfully processed.
○ Standard £200 ePDP Sale: £25 commission
○ Subsidized £100 Sale: £10 commission
○ 2-Month Rolling Sale: £65 commission
● Payment Schedule: Commission earned is paid monthly, 30 days after receipt of the monthly invoice from the specialist, following the trigger (receipt of the customer's second payment) being confirmed.
Main Responsibilities
This is a target-driven, client-facing role responsible for the full sales cycle:
● Lead Generation: Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services.
● Outreach & Pitching: Initiate direct outreach (calls, emails, online meetings) with clients directly.
● Closing Deals: Deliver compelling sales pitches and presentations, handle end-to-end sales processes, and secure contracts for services.
● Pipeline Management: Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly.
● Performance: Consistently meet or exceed weekly/monthly Key Performance Indicators (KPIs) related to outreach, meetings, and revenue conversions.
● Strategy: Collaborate with the Director to refine messaging and sales strategy for maximum impact. Services to be Sold
The successful candidate will primarily sell Quilombo UK’s core offerings:
● ePDP (Enhanced Professional Development Programme)
● iPDP (International Personal Development Programme)
● Quilombo UK Departments as a Service
● Workshops
● Essential: Demonstrated experience in a sales, business development, or account management role, with a proven track record of generating leads and closing deals.
● Skills: Excellent verbal and written communication, strong presentation and negotiation abilities, and confidence to work independently.
● Alignment: Passion for social justice, community engagement, and inclusion.
What We Offer
● Income Potential: Uncapped commission earning potential based entirely on performance.
● Experience: Real-world, results-driven sales experience with clear KPIs and performance feedback.
● Mentorship: Coaching and mentoring from experienced directors and leadership.
● Certification: Certificate of completion and reference upon successful 16-week programme completion.
Job Types: Part-time, Freelance
Work Location: Remote
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.
Our Story
Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.
Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.
The Role
We are seeking a proactive, organised, and supportive Volunteer Campaign Support Coordinator to oversee and assist with live prize draw campaigns on the platform.
This role focuses on ensuring creators feel supported throughout their campaign, that key communications are delivered on time, and that each live draw runs as smoothly and successfully as possible.
Key Responsibilities
-
Monitor and support all live prize draw campaigns on the platform
-
Liaise with creators throughout the live campaign period to provide encouragement, guidance, and practical support
-
Schedule, diarise, and send campaign communications using approved templates
-
Coordinate with internal team members when campaigns go live
-
Provide reminders, tips, and prompts to help creators maximise engagement
-
Respond to creator enquiries and provide assistance as needed
-
Conduct support calls where appropriate
-
Maintain accurate records of communications and campaign progress using our CRM management system
-
Ensure all tasks are completed in a timely and professional manner
Skills and Experience Required
Essential:
-
Strong customer service experience
-
Excellent written and verbal communication skills
-
Confidence using computers and online systems
-
Experience using a CRM or similar database system
-
Strong organisational skills and attention to detail
-
Ability to manage multiple tasks independently
-
Supportive, positive, and professional approach
-
Reliable and proactive working style
Desirable:
-
Familiarity with HubSpot CRM (preferred but not essential as training will be provided)
-
Experience supporting clients, customers, or account holders
-
Experience working remotely within a team
-
Interest in charitable or social impact work
Working Arrangement
-
Fully remote position
-
Flexible hours depending on the number of live campaigns
-
Workload will vary as the platform grows
-
Occasional (optional) in person team meetings
Why Volunteer With Us
-
Play a key role in supporting campaigns that raise funds for UK causes
-
Gain valuable experience in campaign coordination and client support
-
Join a mission driven organisation at an exciting stage of growth
-
Flexible volunteering that can fit around other commitments
-
Opportunity to build professional relationships across the charity and creator sectors
Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CONTEXT
The Women & Families Resource Centre (WFRC) is a registered charity based in
Wolverhampton which supports, empowers and advocates for women and children.
We aim to actively encourage women to be self-reliant, through empowering them to
identify their own needs, make their own choices and create their own solutions. We
offer a baby bank, a charity shop & various community support services to help
women facing crises or challenging situations.
Wolverhampton Baby Bank is a flagship project run by The Women & Families
Resource Centre, a registered charity supporting families with children aged 0-3.
Through donated essentials and community engagement, we provide much-needed
items such as:
• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,
and bedding.
• Support services for new parents, including drop-in groups and befriending for
pregnant women and new mothers.
• Referrals and resources to connect families with additional community services.
Scope and Span
The Sorting Team Member is responsible for organizing, checking, categorizing, and preparing donated baby items to ensure quality, safety, and readiness for distribution.
This role supports day-to-day operational activities within the Baby Bank and works closely with Project Leads and other volunteers to maintain efficiency and standards.
Volunteer Guidelines
Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.
-
Minimum of 12hrs per week and 4hrs per day
-
Attend agreed shifts consistently and provide notice if unable to attend.
-
Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.
-
Treat service users, staff, and fellow volunteers with respect and compassion.
-
Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.
-
Follow agreed scheduling processes to ensure continuity and consistency in service delivery.
-
Work collaboratively as part of the team and report any safeguarding concerns immediately.
Your commitment and reliability help us create a stable and supportive environment for the families we serve.
Roles and Responsibilities
-
Sort donated baby clothing, equipment, and essentials by category, size, and condition
-
Inspect items to ensure they meet safety and quality standards
-
Remove damaged, stained, or unsuitable items according to guidelines
-
Label and organize items for storage or distribution
-
Maintain cleanliness and order in sorting areas
-
Follow operational SOPs and safety procedures
-
Report inventory shortages or concerns to the Project Lead
-
Support packing and preparation for client distribution when required
Qualifications
-
Previous volunteer or warehouse experience is an advantage but not required
-
Must be physically able to stand, lift, and move items for extended periods
-
Available for minimum required volunteer hours per week
Skills
-
Attention to detail
-
Ability to follow structured processes
-
Teamwork and collaboration
-
Time management
-
Basic organizational skills
-
Reliability and accountability
Registered Charity
21 - 50
We develop, support and maintain policies, programs, projects, and activities that inform, educate, empower and celebrate women and families.
