Client service manager volunteer roles in Edinburgh, scotland

Organisation: Influential Stars
Location: Remote (UK based). London or Herts preferred (not essential)
Commitment: Flexible hours depending on live campaigns
Contract Type: Volunteer

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a proactive, organised, and supportive Volunteer Campaign Support Manager to oversee and assist with live campaigns on the platform.

This role focuses on ensuring creators feel supported throughout their campaign, that key communications are delivered on time, and that each live draw runs as smoothly and successfully as possible.

Key Responsibilities

• Monitor and support all live campaigns on the platform

• Liaise with creators throughout the live campaign period to provide encouragement, guidance, and practical support

• Schedule, diarise, and send campaign communications using approved templates

• Coordinate with internal team members when campaigns go live

• Provide reminders, tips, and prompts to help creators maximise engagement

• Respond to creator enquiries and provide assistance as needed

• Conduct support calls where appropriate

• Maintain accurate records of communications and campaign progress using our CRM management system

• Ensure all tasks are completed in a timely and professional manner

Skills and Experience Required

Essential:

• Strong customer service experience

• Excellent written and verbal communication skills

• Confidence using computers and online systems

• Experience using a CRM or similar database system

• Strong organisational skills and attention to detail

• Ability to manage multiple tasks independently

• Supportive, positive, and professional approach

• Reliable and proactive working style

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience supporting clients, customers, or account holders

• Experience working remotely within a team

• Interest in charitable or social impact work

Working Arrangement

• Fully remote position

• Flexible hours depending on the number of live campaigns

• Workload will vary as the platform grows

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a key role in supporting campaigns that raise funds for UK causes

• Gain valuable experience in campaign coordination and client support

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build professional relationships across the charity and creator sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

Job Description:

Services Sales Specialist (Commission-Only)

Programme Association: Enhanced Professional Development Programme (ePDP) /

International Personal Development Programme (iPDP)

Role Type: Part-time | Self-Employed Contractor | Commission-Only (Uncapped) | Remote

Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration

Role Summary

Quilombo UK is seeking a highly motivated and experienced Services Sales Specialist to join our team as a self-employed contractor. This is a crucial, target-driven, commission-only role focused on generating revenue by converting prospective service users into paying clients.The successful candidate will gain direct, high-impact sales experience that mirrors the standards and performance expectations of a paid sales position, with the added benefit of earning commission on all confirmed deals.

Compensation Structure

● Payment Basis: This is a commission-only, self-employed contractor position. There is no fixed salary or hourly wage. The specialist is responsible for invoicing Quilombo UK monthly for earned commission.

● Commission: Commission is earned per converted sale, payable only after the customer’s second monthly payment is successfully processed.

○ Standard £200 ePDP Sale: £25 commission

○ Subsidized £100 Sale: £10 commission

○ 2-Month Rolling Sale: £65 commission

● Payment Schedule: Commission earned is paid monthly, 30 days after receipt of the monthly invoice from the specialist, following the trigger (receipt of the customer's second payment) being confirmed.

Main Responsibilities

This is a target-driven, client-facing role responsible for the full sales cycle:

● Lead Generation: Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services.

● Outreach & Pitching: Initiate direct outreach (calls, emails, online meetings) with clients directly.

● Closing Deals: Deliver compelling sales pitches and presentations, handle end-to-end sales processes, and secure contracts for services.

● Pipeline Management: Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly.

● Performance: Consistently meet or exceed weekly/monthly Key Performance Indicators (KPIs) related to outreach, meetings, and revenue conversions.

● Strategy: Collaborate with the Director to refine messaging and sales strategy for maximum impact. Services to be Sold

The successful candidate will primarily sell Quilombo UK’s core offerings:

● ePDP (Enhanced Professional Development Programme)

● iPDP (International Personal Development Programme)

● Quilombo UK Departments as a Service

● Workshops

● Essential: Demonstrated experience in a sales, business development, or account management role, with a proven track record of generating leads and closing deals.

● Skills: Excellent verbal and written communication, strong presentation and negotiation abilities, and confidence to work independently.

● Alignment: Passion for social justice, community engagement, and inclusion.

What We Offer

● Income Potential: Uncapped commission earning potential based entirely on performance.

● Experience: Real-world, results-driven sales experience with clear KPIs and performance feedback.

● Mentorship: Coaching and mentoring from experienced directors and leadership.

● Certification: Certificate of completion and reference upon successful 16-week programme completion.

Job Types: Part-time, Freelance

Work Location: Remote

Volunteer Placement Counsellor 

Location: Remote - online & telephone

Hours: 3 x clients per week - Mondays, Tuesdays or Thursdays

Supervision provided:3.30pm Tuesdays, fortnightly

Wimbledon Guild are recruiting up to three Volunteer Placement Counsellors to help deliver our online and telephone counselling service.  

We offer up to 16 sessions of individual online or telephone counselling to people who might find it hard to leave their homes, or their carers.

You will be on or have completed a Level 4 or above counselling course and have completed 50 hours of clinical experience or the equivalent.

You will be available to attend online supervision at 3.30pm Tuesday afternoons.  You will see a caseload of up to 3 clients online or over the telephone on either Mondays, Tuesdays or Thursdays. As this position is for online / telephone counselling, you will need access to a private and confidential working space, Wi-Fi, a private laptop and telephone. 

Wimbledon Guild Talking Therapies is accredited with BACP.

In return for your volunteering, you will receive free, online supervision, a full induction, and experience in a well-established counselling department in a London-based charity.

If you are interested, please read the Job Description/Person Specification attached.

To Apply:  Please complete the Application Form, addressing the specific criteria in the Person Specification in your Supporting Statement and return the form to us.

Closing Date:  There is currently no closing date, although we reserve the right to close applications when placements are full. Applications will be reviewed upon receipt and applicants notified if they are invited to interview.

About us

My Life Films is an award-winning charity that uses film and TV to enrich and support the lives of people living with dementia and their carers. My Life TV is our specialist on-demand streaming service, specifically designed to meet the cognitive needs of people living with dementia, for use within care settings and at home.

My Life TV is carefully curated to enable people living with dementia to feel stimulated and connected to the world, improving their mental health and supporting their essential care. 

Our high-quality content includes interactive shows like quizzes, singalongs, drawing and chair yoga; calming content, including animal and nature programmes and slow TV; a wide range of reminiscence programmes, from the 1960s onwards, and much more. 

Since launching in 2021 we work with highly respected content partners, as well as producing our own programming, in partnership with trusted organisations in the dementia care field, and more widely. The Alzheimer’s Society, BFI, Royal Parks, Museum of Brands, BBC Archive and National Trust are just some of the partners we are proud to work with.

We have ambitious plans to scale up its use, so we can reach and support as many people living with dementia as possible.

About the role

Stepping in at the helm of a well-established Board, and working closely with the highly experienced Executive Director, our new Chair will lead My Life Films through its next phase of growth and impact.

The new Chair will review and reinvigorate the charity’s governance, ideally including a board audit, as well as challenging and interrogating the group’s strategic plan.

This role will suit potential candidates who are ready to step-up to chair a not for profit organisation. This means they are likely to bring current or previous board experience as a non-executive or trustee. Candidates may have experience in the care sector, health sector, charity or foundation, possibly an organisation involved in supporting people living with dementia. This experience could enable candidates to draw on networks in the care, health, charity, voluntary sectors, social enterprise or foundation. It will be important that the new Chair can demonstrate a personal passion and commitment to improving the lives of people living with dementia.

The Chair will also help guide the Executive in optimising the existing model, developing new opportunities by helping expand networks and making introductions when necessary. They will act as a critical friend to Executive Director, coaching and challenging as required and providing leadership and strategic direction to the Board.

They will hold the organisation to the highest ethical standards, ensuring compliance with all regulatory requirements and that My Life Films is run in the best interests of its stakeholders.

The Board of Trustees is the governing body of the charity and is collectively responsible for its success. All trustees must take decisions in the interests of the charity.

My Life Films has a trading subsidiary – MLF Productions Limited – and it is expected that the Chair of My Life Films will also Chair the trading company.

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Selection Criteria

When applying, we ask candidates to highlight any areas of expertise they can bring in the areas identified below.

• Skills and Experience –

Governance / leadership

• Any experience of operating at Board level in the voluntary, public or private sector preferably with a knowledge of the Social Care sector.

• Understanding of good charity governance, including trustees’ legal duties, financial oversight and risk management.

• Experience of chairing effective meetings and facilitating inclusive, robust discussion and decision-making Experience of fundraising, advocacy, campaigning, or working with regulators, commissioners or major funders.

Strategy and finance

• Ability to think strategically, interrogate complex information and focus the Board on priorities, impact and long-term sustainability.

• Strong financial literacy and ability to scrutinize budgets, management accounts and risk registers (not necessarily as a finance professional).

People leadership

• Track record of leading senior individuals or teams; able to coach, support and hold to account a CEO

How to Apply

If you are interested in the role, Maana Ruia a trustee with My Life Films and a member of Enter The Boardroom Community would be happy to fix up a time to talk to you. 

Please submit your application to Julian Freeston  The application should comprise a Cover Letter detailing your suitability and desire for the role (no more than two pages) and an up-to-date CV (no more than four pages).

The application deadline is 5pm, 29th May 2026

Signalise Co-op

We empower deaf people with choice and control over sign language interpreters for accessible healthcare services.

Business Development Admin

�� Your Role:

As a Business Development Admin, you will support Signalise's growth by identifying new business opportunities, reading tenders and supporting business growth. This role is ideal for someone interested in sales strategy, and working closely with business development tasks.

• Research and identify potential clients across target industries (third sector, corporates)
• Build and manage lead lists using tools like LinkedIn or similar platforms
• Assist in outreach efforts, including email drafts, LinkedIn messaging, and follow-ups
• Support in preparing proposals and sales materials
• Track conversations and maintain CRM data, and support process development
• Coordinate with internal staff and members to understand products and client requirements
• Assist in partnerships, events, and market research initiatives

Required Experience

• 1-2+ years of experience in using CRMs, market research, platforms
• Understanding
• Experience with code editors
• Experience using or willingness to learn about using APIs

Requirements

* Based in the European Union
* Fluent in English
* Comfortable working in a distributed team
* Proactive and autonomous

�� What you'll impact:

* Staff capacity
* Co-op membership engagement
* Faster business development

�� What We Offer

* Strategic role in a mission-driven accessibility startup
* Direct collaboration with a co-founder & manager
* Real ownership of technical work
* Exposure to business systems and ecosystem

Minimum Hours per Week:

4-6 hours per week

Duration:

1-2 months

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that 
have been bereaved. 

THIS ROLE COULD BE FOR YOU IF:

- Would like to make a real difference in someone’s life

- Want to challenge loneliness and can commit to a weekly phone call

- Are a good listener

- Are empathetic, patient and of a caring nature

- Have good verbal and inter-personal communication skills

- Recognise the importance of confidentiality and can uphold this in practice

- Are committed to inclusion and treating people with dignity and respect

REQUIREMENTS OF A BEFRIENDER INCLUDE:

- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed

- Completing an online call log record promptly after each phone call

- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others

- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs

- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

BENEFITS OF THE ROLE MAY INCLUDE:

- Knowing you are making a difference to someone’s life

- Joining the Omega Team who are taking action against loneliness and isolation

- An opportunity to enhance your CV or learn new skills

- An opportunity to engage with your community

SUPPORT AND TRAINING PROVIDED:

- Omega Chatterbox induction program

- Safeguarding training

- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support

- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate

- Monthly Befriender group support meetings via the Zoom app

LOCATION OF THE ROLE:

- Home-based

WHEN ARE YOU NEEDED:

- Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Location: Remote or In-person (London-based preferred, flexible)
Hours: 20 hours per month (flexible)
Compensation: Revenue split per session – 60% to Counsellor / 40% to Guardian Light Enterprises LTD
Payment Schedule: Weekly or monthly, depending on preference (flexible to support cash flow)

About Guardian Light Enterprises LTD

Guardian Light Enterprises LTD is the revenue-generating arm of Guardian Light Foundation, a social enterprise dedicated to transforming the lives of children, teenagers, and single-parent families affected by homelessness, abuse, and hardship. Every service we provide contributes directly to creating safe spaces, housing, education, and empowerment programs for vulnerable communities.

As a freelance counsellor with us, you are not just offering sessions—you are helping people heal, build resilience, and find hope, while supporting a social mission that changes lives.

Role Overview

We are seeking a compassionate, skilled, and dedicated Freelance Counsellor to provide emotional support, guidance, and therapy sessions to our clients. This is a unique opportunity to work in a mission-driven social enterprise where your expertise directly fuels social impact.

As a counsellor, you will:

• Provide individual and group counselling sessions for children, teenagers, and single-parent families.

• Use your professional expertise to guide clients through challenges including trauma, grief, anxiety, and abuse recovery.

• Maintain strict confidentiality and safeguarding standards in line with UK regulations.

• Collaborate with Guardian Light Enterprises and the Foundation team to refer clients to additional support programs where appropriate.

• Participate in impact reporting to help shape future programs.

Key Responsibilities

• Conduct high-quality counselling sessions tailored to individual client needs.

• Document sessions and maintain records securely in compliance with safeguarding and GDPR policies.

• Promote emotional wellbeing, resilience, and empowerment for clients.

• Engage with Guardian Light Enterprises LTD in strategic discussions to improve program delivery.

• Attend occasional training and team meetings (via Microsoft Teams).

Ideal Candidate

• Accredited Counsellor, Psychotherapist, or Mental Health Professional with relevant UK registration.

• Experience working with children, teenagers, and vulnerable families.

• Strong empathy, emotional intelligence, and a trauma-informed approach.

• Excellent communication and documentation skills.

• Passionate about social impact and committed to transforming lives.

Hours & Compensation

• Recommended: 8–12 hours per month (approx. 2–3 clients per week, depending on session length).

• Compensation: Revenue split per session – 60% to you, 40% to Guardian Light Enterprises LTD.

• Payment Schedule: Flexible – weekly or monthly, depending on mutual preference and cash flow management.

Benefits

Even at this early stage, joining Guardian Light Enterprises LTD offers unique benefits:

• Impact-driven work: Every session contributes to funding programs that directly support children and single-parent families in crisis.

• Flexible schedule: Set your hours around your availability.

• Professional growth: Access to training and development opportunities.

• Career progression: Exceptional counsellors may be invited to join our Advisory Board or eventually become a Board Member, shaping the direction of Guardian Light Foundation.

• Recognition: A chance to build your personal and professional brand as part of a pioneering social enterprise.

• Supportive environment: Collaborate with a passionate, mission-driven team dedicated to real change.

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that 
have been bereaved. 

THIS ROLE COULD BE FOR YOU IF:

- Would like to make a real difference in someone’s life

- Want to challenge loneliness and can commit to a weekly phone call

- Are a good listener

- Are empathetic, patient and of a caring nature

- Have good verbal and inter-personal communication skills

- Recognise the importance of confidentiality and can uphold this in practice

- Are committed to inclusion and treating people with dignity and respect

REQUIREMENTS OF A BEFRIENDER INCLUDE:

- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed

- Completing an online call log record promptly after each phone call

- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others

- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs

- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

BENEFITS OF THE ROLE MAY INCLUDE:

- Knowing you are making a difference to someone’s life

- Joining the Omega Team who are taking action against loneliness and isolation

- An opportunity to enhance your CV or learn new skills

- An opportunity to engage with your community

SUPPORT AND TRAINING PROVIDED:

- Omega Chatterbox induction program

- Safeguarding training

- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support

- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate

- Monthly Befriender group support meetings via the Zoom app

LOCATION OF THE ROLE:

- Home-based

WHEN ARE YOU NEEDED:

- Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

About us

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, providing warm clothing, bedding, food and assistance to refugees who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as offering social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services.

Our Legal Access Department is an access to justice project that exists to arrange critical legal representation for people seeking asylum and, more than this, to support people through the hostility and difficulty of claiming asylum. The department, made up mostly of volunteers, works tirelessly to ensure that people feel informed, empowered, and less alone.

The Role

In this busy, hands-on role, you’ll gain an understanding of how the UK asylum system works, enabling us to provide the highest standards of service to those who need us most. Your work will focus on maintaining accurate records, following clear processes, and delivering high-quality support to every one of our vulnerable clients.

This will include working with individuals in UK Immigratin Removal Centres. As a Detention Team Volunteer Caseworker, you’ll be speaking to clients impacted by the government’s “one in, one out” policy. You will be taking them through our client questionnaire to gather information important for their referral to legal support.

This role requires a commitment of 10 hours per week distributed across the week to ensure that our clients receive the best possible service. Your volunteering hours can be adapted to fit your schedule. 

We’re looking for people with a genuine passion for human rights and refugee protection. If that’s you, please get in touch. This is a fantastic opportunity to help people seeking safety to access the legal support they deserve.

Responsibilities include:

• Attending induction, ongoing training and keep up to date with resources and procedure to ensure you can carry out the role effectively and efficiently.
• Taking on new cases each week, whilst also providing ongoing support to existing clients
• Providing emotional and practical support to people in detention
• Be organised and accurate with information, with an eye for detail
• Maintaining and updating client records
• Liaising with other professionals including lawyers and Migrant Help, or other teams within Care4Calais
• Attend regular team meetings and contribute effectively
• Understand the remit of the role: we do not give legal advice, we are a referral mechanism
• Following safeguarding procedures and reporting safeguarding incidents appropriately
• Keeping your line manager updated on any issues which may impact your ability to carry out the role effectively

To apply please provide a covering letter outlining why you want to volunteer for this role, and why you think you would be suitable. This should be a minimum of 100 words. Please note that applications without a cover letter will not be considered and that AI generated cover letters are discouraged. 

Person Specification

Essential Criteria:

• An understanding of the traumatic experiences that our clients have been through and the emotional resilience to cope with this
• Ability to work sensitively and effectively with a diverse range of clients, demonstrating cultural competence, respect and compassion.
• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset.
• Exceptional written and oral communication skills, including the ability to convey complex information clearly and concisely.
• Proactive and self-motivated, with the ability to take initiative.
• Strong working knowledge of Google Workspace.
• Able to work independently and manage your time effectively, sometimes working to tight deadlines

Preferable Criteria:

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, Amharic is a strong asset. 
• Having experience of the asylum system in the UK is a strong asset.
• Experience working with vulnerable communities

Lived Experience Inclusion:

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.

As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment)

In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Fundrasing and partnership management
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £22.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2 hours per week is required. We are flexible and like to work around you.

Training

We provide accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 accredited courses should you want to study further.

About Quilombo UK

Quilombo UK is a social justice organisation dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices within our diverse communities.

By joining us, you will play a pivotal role in our Professional Development Programme (PDP), which supports career changers and newcomers to the UK in bridging employment gaps and tackling discrimination in the job market. We are currently working towards SRA (Solicitors Regulation Authority) certification to provide formal accreditation for the time our team members spend with us. This will allow participants to count their contribution as Qualifying Work Experience (QWE), a vital step for those qualifying via the SQE route. This is a unique opportunity to deliver tangible community impact while directly enhancing the employability and professional standing of legal professionals.

Head of Department (Legal)

The Opportunity

This position offers the opportunity for a career step-up, providing experience in managing legal teams and departmental operations within a social justice framework. In this Head of Department capacity, you will gain the leadership credentials and strategic oversight necessary to advance your professional trajectory while ensuring every individual we support is empowered to achieve their full potential.

Role Purpose

The Head of Department (Legal) oversees a team of dedicated legal professionals and graduates who operate in a capacity similar to paralegals. You will bridge the gap between Directors and the legal team, turning high-level objectives into actionable legal support plans while ensuring the highest standards of professional conduct and social justice advocacy.

Key Responsibilities

• Strategic Oversight: Developing and managing the legal department’s roadmap to support Quilombo UK’s social justice initiatives.

• Team Supervision: Overseeing the work of legal graduates, many of whom are working towards their LLM (Master of Laws), ensuring their contributions are technically sound and ethically grounded.

• Departmental Leadership: Coaching the legal team to maintain 100% project visibility and ensuring all work meets the rigorous standards required for future SRA accreditation.

• Social Justice Advocacy: Managing caseloads and research projects that tackle systemic inequalities and discrimination within the community.

• Operational Control: Maintaining 100% visibility of all legal tasks via project management tools and providing weekly reports to Directors on risks, progress, and Work in Progress (WIP).

Additional Professional Benefits

• Career Development: A full CV and profile review conducted by our Talent Acquisition and Learning & Development teams.

• Operational Support: Access to the services of the Legal, Graphic Design, PR, and Production teams for up to 10 hours per month for professional or departmental support.

• Proactive Recruitment: Use of the Talent Acquisition team to actively search out new roles and opportunities via industry portals and LinkedIn.

Financial Incentives

• 15% Profit Share: A share of the commission for work carried out, divided among individuals at the HoD level for specific tasks.

• 10% Business Development: An additional commission if new work or clients are brought into the organisation independently by the HoD.

Requirements

• A strong legal background (GDL, or equivalent) with a deep commitment to social justice.

• Experience in a supervisory or management role, ideally overseeing paralegals or junior legal researchers.

• A clear understanding of the SRA regulatory framework and the requirements for Qualifying Work Experience (QWE).

• Excellent analytical, drafting, and communication skills.

• This is a 100% remote-only position.

Selection Process

• Informal interview.

• Requirement of two professional references

Do you believe that professional therapy should be a community standard, not a luxury? As a qualified volunteer counsellor, help us provide accessible, online counselling while managing a flexible remote caseload via our secure platform, supported by peer supervision groups.

Flourish Wellbeing Support is a Not-for-Profit bridging the gap between overstretched NHS services and high-cost private care. We are looking for qualified volunteer counsellors to join our remote team.

Key Responsibilities:

• Deliver our suggested 4x weekly 1-to-1 online counselling sessions to clients who cannot afford private fees but face long waitlists.
• Work within a structured 15-session clinical model to provide meaningful, short-term support.
• Manage your own digital diary and caseload via our integrated, paperless counselling technology (handling bookings, notes, and encrypted video).
• Engage with a monthly peer supervision group (4 people) to share clinical insights and maintain standards.
• Our service is open from 8am to 8pm from Monday to Friday. Our counsellors can choose to work during any of these times. 

What are we looking for?

We are looking for counsellors who believe that mental health support should be accessible to everyone, regardless of their income.

1. Professional Qualification & Registration 

The most important requirement is that you are a fully qualified, registered counsellor or psychotherapist (holding a Diploma or Degree in Counselling/Psychotherapy). You must hold current membership with a recognised professional body such as the BACP, UKCP, or NCS (Accredited). 

We will also require an enhanced DBS (or we can carry one out for you) and two professional references.

2. Clinical Experience with Complexity

Our ideal volunteer is a practitioner comfortable with a wide range of clinical presentations. We are looking for individuals who have experience in safely holding:

• Trauma
• Bereavement and Complex Grief
• Long-term Depression and Anxiety Experience in working within a short-term, structured framework (such as our 15-session model) is highly beneficial, as is the ability to conduct clinical assessments and manage risk within a remote setting.

3. Technical Literacy & Remote Readiness

As a 100% online service, our ideal volunteer is comfortable using (or learning) integrated counselling platforms for encrypted video sessions, digital note-taking, and diary management. You will need a private, confidential space to work from and a reliable internet connection to ensure the safety and continuity of the therapeutic relationship.

4. Professional Autonomy & Reliability

Because we offer sessions anytime between 8am to 8pm from Monday to Friday, you can work across any of these hours and will be responsible for managing your own schedule and ensuring consistency for your clients. 

5. A Collaborative, Community Spirit

While the work is remote, the spirit of Flourish is collective. We look for people who:

• Value Peer Supervision and are willing to share insights in a small-group setting.
• Are empathetic and non-judgmental, aligning with our Social Equity values.
• Are looking for a meaningful connection to a social mission.

What difference will you make?

In the UK, 1.9 million people are waiting for support, and 1 in 3 find their condition worsens during the wait. By joining Flourish, you bridge the gap for those who cannot afford private care but need more than a student-led placement can provide. Your expertise allows us to safely support individuals facing mental health issues who might otherwise be turned away. 

About Quilombo UK

Quilombo UK is a social justice organisation dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices within our diverse communities.

Production plays a critical role in our Professional Development Programme (PDP) and Enhanced Professional Development Programme (ePDP). As Head of Department, you will lead the creation of high-quality media assets that document the learner journey, showcase professional growth, and provide the visual and auditory evidence required to bridge employment gaps for career changers and newcomers to the UK. This is a unique opportunity to deliver tangible community impact by ensuring our participants have the professional media presence needed to tackle discrimination in the job market.

Head of Department (Production)

The Opportunity

This position offers a significant career step-up, providing experience in managing end-to-end media operations—spanning pre-production planning to post-production delivery—within a social justice framework. In this Head of Department capacity, you will gain the leadership credentials and strategic oversight necessary to advance your professional trajectory while ensuring our storytelling is technically seamless and emotionally resonant.

Role Purpose

The Head of Department (Production) sits between Directors and Managers, turning high-level media objectives (such as podcasts, documentaries, or training videos) into clear, deliverable department plans. You own the direction, technical structure, and delivery control of the Production department to ensure pace, reliability, and high-quality output.

Key Responsibilities

• Strategic Planning: Turning Director objectives into practical production schedules, covering both pre-production (storyboarding, scripting, logistics) and post-production (editing, sound design, colour grading).

• Manager Leadership: Coaching Production Managers to run projects effectively, ensuring all media assets are tracked and visible in MeisterTask.

• Assurance & Rework Control: Reducing technical rework by improving initial brief clarity and ensuring time is built into plans for iterative reviews.

• Director Reporting: Providing weekly reports on production milestones, WIP, and technical risks, offering clear recommendations for strategic choices.

• Culture & Standards: Ensuring the department aligns with Quilombo UK’s communication standards and maintains a professional environment for all contributors.

Additional Professional Benefits

• Career Development: A full CV and profile review conducted by our Talent Acquisition and Learning & Development teams.

• Operational Support: Access to the services of the Legal, HR, PR, and Graphic Design teams for up to 10 hours per month for professional or departmental support.

• Proactive Recruitment: Use of the Talent Acquisition team to actively search out new roles and opportunities via industry portals and LinkedIn.

Financial Incentives: Profit Sharing & Commission

• Project Commission: To recognise the transition toward paid work, a commission structure is in place for any paid work carried out.

• Head of Department Share: The HoD receives a 15% share of the commission for work carried out. This percentage is shared between all individuals at the HoD level working on a specific task.

• Business Development Bonus: If work is brought in by the HoD (rather than a Quilombo UK director), the HoD will receive an additional 10% commission on top of their standard share.

• Payment Terms: Commission is paid upon project completion and after payment is received from the client.

Requirements

• Proven experience in media production management (Pre and Post Production).

• A portfolio of video, audio, or multimedia projects / CV.

• Familiarity with production software (such as Adobe Premiere Pro, After Effects, Audition, or DaVinci Resolve).

• Flexibility and openness to work on a variety of tasks across different media formats.

• Focused, organised, and able to prioritise and execute production workflows independently.

• To show professionalism at all levels and in all environments.

• Strong team player with a focus on collaborative storytelling.

• A keen eye for technical detail and aesthetic consistency.

• Excellent communication skills.

• Degree in Media Production, Film, or a related field is a plus.

• This is a 100% remote-only position.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

Selection Process

• Informal interview.

• Requirement of two professional references.