Client services coordinator volunteer roles in Liverpool
How's your job search on our site?
About the role
We are currently advertising for a Chair of Medaille Trust. The Chair will ensure the Charity is well-managed and governed, strategically focused, legally compliant, and accountable, whilst also supporting the board and management to achieve the Charity’s mission.
Key responsibilities:
• Leadership and Governance: The chairperson leads the board of trustees and line manages the Chief Executive Officer, ensuring that the Charity operates in line with its governing document, legal requirements, and charitable objectives. They help the board focus on strategic matters rather than day-to-day operations while maintaining oversight.
• Strategic Oversight: The chair ensures the board has regular access to information from the CEO and other key staff, to enable it to make key strategic decisions in the Charity’s best interests, including financial planning, resource management, and long-term goal setting. They help the board distinguish between operational issues and governance matters, keeping the focus on the bigger picture while ensuring they are aware of any risks or complaints the Trust and its management may face.
• Board Coordination and Development: The chair coordinates board activities, works with the secretary to set agendas, chairs meetings, and fosters a positive board culture. They lead trustee recruitment, succession planning, and ensure the board has the necessary skills and diversity to function effectively.
• Policy and Compliance: The chair ensures that appropriate policies and procedures are in place, that the Charity complies with relevant laws, and that reporting and accountability mechanisms are followed. They oversee delegations of authority to staff or committees and ensure these are documented and regularly reviewed.
• Representation and Advocacy: Acting as a figurehead, the chair represents the Charity externally, communicates with religious and other partners, and may on occasion, act as a spokesperson for the organisation.
• Support and Liaison: The chair often serves as a link between the board and the Charity’s CEO, setting objectives, holding regular meetings, questioning, conducting appraisals and providing guidance and support while respecting operational boundaries.
• Safeguarding: The Trust will respond to all safeguarding concerns or allegations that come to its attention. It does this through the implementation of its policies, practices and code of conduct. The Trustees are committed to ensuring this commitment is and remains at the centre of all the Trust’s work.
Location: Board meetings are held in London and occasional visits to Safe Houses across England
Time Commitment: Four Board meetings per year, regular meetings with the CEO, occasional 1:1 meetings with individual Trustees and representing the Charity at various events
What we offer: Meaningful and impactful opportunities for volunteers to gain experience in a sector, that makes a profound difference to the lives of survivors of human trafficking and modern slavery.
Expenses reimbursed in line with Medaille’s Expenses Policy.
A DBS check completed and paid for by Medaille.
If you have any queries, please visit Medaille Trust website.
This position is subject to a satisfactory Standard Disclosure & Barring Service check. Closing date: Friday, 18 September 2026 at 10am
About Us
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK. We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our “Pursue Work” helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Historical Information
Medaille Trust was started by a member of the congregation of the Sisters of St Joseph of Annecy in 2006 with the support of Catholic Religious Congregations across the country. Sr. Ann Teresa’s vision and that of the Catholic Religious congregations remain key to our identity. Our work continues to be guided by the principles of Catholic Social Teaching: human dignity, solidarity, preferential option for poor and vulnerable people, and the dignity of work.
Registered Charity
101 - 500
Medaille Trust's mission is to provide refuge & freedom from modern slavery. One of UK's leading providers of support for survivors of modern slavery.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Dementia Services supports people to live independently and safely at home for as long as possible, stay socially engaged and carry on doing what they love. The service supports Camden residents over the age of 55 in the early or moderate stages of dementia.
We offer clients from the Dementia Services (befriending and wellbeing) a short performance or creative activity delivered by a volunteer visual artist, musician, dancer, actor, performer, and other creative artforms. You may choose to share a creative hobby or an art form you practice professionally.
What does the role involve?
·Share your creative talent or hobby with older people living with dementia by delivering a short performance to an older person at home or providing an opportunity for them to participate in a creative activity.
·Visit a minimum of 4 times per year for up to 1.5 hours each time, including 20/30 minutes for the performance/activity.
·Provide opportunities for connection with older people during your visit through conversation and engagement.
- Liaise with service coordinators to link with clients who have asked to receive these visits/calls.
- Provide feedback after every performance, including positive impact, improvements to the delivery of visits or concerns regarding the client.
What will you get out of it?
·An opportunity to create meaningful experiences for all
·Be part of something rewarding and fulfilling
·Training in dementia awareness, safeguarding and more
·Supervision and support
·Reimbursement of expenses
·Opportunities to meet other volunteers
What are the benefits for people living with dementia?
Many of the clients we support in this service are housebound or do not have the confidence or opportunity to attend events. Some clients may be artists, performers and creatives in their own right who do not get an opportunity to engage with or experience this aspect of their lives anymore.
Giving people who are living with memory loss an opportunity to be part of creative activities is a stimulating, fun way of putting them in touch with memories, other people and the wider community.
Bringing your artform into peoples’ homes can have a huge impact on reducing isolation, encouraging connection and bring a sprinkle of joy to those living with dementia.
We are looking for people who have:
- An interest in sharing or performing their creative, artistic skill whether you are a hobbyist or a professional:
- Singing
·Playing a musical instrument
·Visual art activity
·Poetry/acting
·Dancing
·Culture-specific art/music/dance/poetry
These are just a handful of examples, but we will consider applications from a variety of artists/musicians/ performers and are open to suggestions.
What other attributes do you need?
- Good verbal and written skills in English
- Enjoy conversation.
- A desire to learn more about an individual and their interests and their past, and life history
- Consistency and reliability
- An ability to empathise and understand the needs and experiences of an individual with dementia and memory loss.
- Understanding of confidentiality
- Patience and sensitivity
- Confidence to deal with emergencies
- Requirement to undertake induction training and follow guidelines and policies of Age UK Camden
Volunteering Hours
Performances/activities:Usually approx. 20 -30 minutes but 1-1.5hrs are assigned to the visit
Minimum of 4 - 6 visits a year (you can opt to do more).
Visits will be a time agreed between you and the older person you are matched with.
Please note, early morning and late evenings are generally not suitable times for visits.
Training and induction are provided for the role and includes:
- Online Dementia Awareness course
- Age UK Camden organisational induction
- Induction to Dementia Befriending and Dementia Wellbeing Services and relationships, how to deliver a performer visit
- Safeguarding Adults online course
- Data Awareness online course
We will give you:
- Ongoing support including regular supervision by the coordinator of the service.
- Reimbursement of agreed expenses
- Access to Volunteer Forum events
If you are interested, we will ask you to:
- Complete an application form
- Meet with Dementia Services staff member
- Provide details of two Referees
- Complete an Enhanced DBS check (we arrange this with you)
- Induction and training (as laid out above)
We understand that completing the various steps takes time, and we support and keep in touch with you through the process.
As this role brings our volunteers into regular contact with vulnerable older people, we make sure that all volunteers understand their role and have completed our recruitment procedures to both our and their satisfaction.
.jpg)
Thank you!
National Helpline Volunteer Role
Join our team of dedicated helpline volunteers and help change the lives of bereaved people.
Volunteers have always been, and remain at the very heart of Cruse, supporting thousands of bereaved people every year and playing an incredible role enriching so many aspects of our organisation. The National Helpline is a key service within Cruse, enabling us to support bereaved people with compassion and empathy.
As a Helpline Bereavement Volunteer, you will join a thriving volunteer community to provide emotional support, information, internal and external signposting over the phone to bereaved people. You provide this through a person-centred, empathetic and non-judgemental approach to supporting all our callers, in accordance with Cruse Bereavement Supports policies and procedures. This role is home-based only, so you must have a quiet and private space to work in, access to a computer (Tablets or iPad’s will not be suitable) and a stable Wi-Fi connection.
You must be open to communicating with a diverse range of clients over the phone and understand that some of the content of the calls may be distressing to hear. Although it may be difficult at times, the reward of being able to support someone is one of our volunteers’ main motivations for doing this role.
Want to find out more?
We will be holding an open day on the 26th August where you can join our Zoom session to find out more about the role, the training involved, meet with other volunteers and hear from members of the helpline team.
Please note that should you wish to become a Helpline Volunteer after attending the open day, you will need to apply directly through our website and you will find the upcoming course dates on the website - Volunteer for the helpline | Cruse Bereavement Support
Please click here to sign up to the Open day, or copy and paste the link in your web browser
https://buytickets.at/crusenationalservices/2315607 -
Select tickets – Cruse Helpline Volunteer - Open Day – Zoom -
The client requests no contact from agencies or media sales.