67 Committed giving campaign manager volunteer roles

🧡 We're looking for new trustees to help end child slavery in Nepal

Today, there are over 40 million slaves globally – a quarter of whom are children. In Nepal alone, we estimate almost 100,000 children are trapped in hazardous, exploitative labour.

Child Rescue Nepal exists to change that. We rescue children, keep them safe and reunite them with their families – and we've already helped over 1,000 children find their way home. But there's so much more to do, and we want you to help us do it.

We're building our board's experience base and are particularly keen to hear from people with skills in:

🔹 HR
🔹 Strategy and governance
🔹 International development
🔹 Knowledge or lived experience of Nepal

You don't need to have been a charity trustee before. The skills and qualities matter more than prior governance experience, and we'll give you full induction and training to get you up to speed.

Here's what one former trustee has to say about the role:

"I have learnt so much from my experience on both a personal and professional level and have felt my contributions were welcomed and valued. I really feel privileged to have been able to be part of CRN and have the opportunities to work in Nepal, and the children will always have a special place in my heart." — Sue Payne, retired social worker and trustee for four years

🌏 This is a voluntary role with real impact – a chance to bring your skills to a small, focused charity making a genuine difference in children's lives.

Would you like to join our Board of  Trustees of Sheffield and Rotherham Wildlife Trust?

This year we are looking for three people to join our Board of Trustees at our AGM in October 26.

Trustees of the Sheffield and Rotherham Wildlife Trust (SRWT) are volunteers who together lead the organisation in the planning, resourcing and delivery of its activities, so that it can achieve its charitable objectives.  An enthusiastic, committed and active Board of Trustees, with a good range of knowledge, skills, experience and personal qualities is vital to the healthy and effective running of the organisation.

The Board of Trustees:

• lead the strategic development and planning of the Trust

• develop and adopt appropriate policies

• aim to ensure that the Trust is legally compliant and works to best practice wherever possible

• supports, guides and advises the Trust’s staff and volunteers, especially the CEO and the Executive Team

This year, we are especially keen to hear from people who:

Have expertise, knowledge and experience in one or more of the of the following areas:

• Marketing

• Commercial management, business acumen, profit for purpose experience (with reference to our consultancy)

• Green finance.

• Enterprise development

• Income generation

• Legal experience

• Health, Safety and safeguarding policy and compliance

• Have a good knowledge of communities and/or natural environment in Rotherham

• Can represent more of our diverse community in Sheffield & Rotherham

We are also recruiting for a Trustee to be our Treasurer who will have:

• Professional accounting qualification (e.g. ACA, ACCA, CIMA, AAT)

• Ability to analyse proposals and understand financial consequences

• Understanding of financial risk

Skills & Experience

Trustees should demonstrate some or all of the following:

• Passion for nature

• Interest in and enthusiasm for the work of the Wildlife Trust

• Experience of working as part of a decision-making group, board or committee either in a business or voluntary environment

• Experience or knowledge of the legal requirements of a charity

• Local knowledge of the places in which the Sheffield & Rotherham Wildlife Trust operates

• Experience of financial management and budgeting in a business or voluntary environment 

The following areas of expertise are always welcome on the Board:

• Environmental Law/ Protected species

• Land Management and Conservation 

• Community Outreach and Development

• Education & Training, Working with Children and Young People

• Advocacy & Campaigning

• Research: relevant to the work of the Trust

• Fundraising

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect.

We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our retail team. Any time they volunteer with us, helps us to be there for more people who are experiencing a mental health problem. 

About the volunteer role

We are looking for a reliable and organised volunteer to provide administrative support to our regional manager, who manages a network of our charity shops.

This is a varied role, and you will help with a range of tasks which will support our regional manager with key admin duties to ensuring the smooth running of our retail services.

There is flexibility around when and where this volunteering is carried out. This may include volunteering remotely from home, field-based support, or volunteering from one of our shops.

Key tasks

- Providing general administrative support to the regional manager

- Responding to emails and telephone enquiries

- Sending comms to wider team on behalf of regional manager

- Collating information on behalf of the regional manager

- Preparing and supporting with a range of documents such as Word, Excel & PowerPoint.

- Assisting the regional manager to arrange interviews with selected candidates.

- Carrying out data entry and other administrative tasks

- Providing administrative support associated with shop openings, relocations and closures.

- Supporting retail team with stock generation support

- Handling information appropriately and confidentially

About you

You do not need previous experience of working in a charity or mental health setting, we are looking for someone who is approachable, dependable and comfortable with working with information, people and various administrative tasks.

We’re looking for someone who:

- Is a good communicator with a friendly and professional telephone manner

- Has good administrative and organisational skills

- Can work well both independently and as part of a team

- Can take direction and follow instructions

- Is proactive and able to use their initiative

- Is reliable, organised and has good attention to detail

- Has good IT skills and is comfortable using Microsoft Office systems

Need to know:

Given the nature of this volunteer role and the information the volunteer may have access to, successful applicants will need to sign a confidentiality agreement as part of the onboarding process.

Experience & skills you will gain

You will have the opportunity to use and develop your administrative, communication and organisational skills, whilst also making a valuable contribution to our charity.

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

SUMMARY

Roles Description: Treasurer and Campaigning/Mobilisation Trustee

Remuneration: Like most Trustee roles, these roles are unremunerated

Reports to: Chair of the Board of Trustees

Start date:  As soon as possible

Benefits:  In addition to making a real difference in the lives of and deepening your understanding of youth organising,, you will receive:

• Safeguarding Training and support in developing expertise here
• Reimbursement of expenses incurred in your role

At The Advocacy Academy, we envision a world where young people with lived experience of injustice (LEofI) harness their collective power to shape a more fair, just, and equal society. Our mission is to organise and support these young people to drive systemic change on the most pressing issues of our time. 

We do this by offering deep coaching, delivering transformative leadership programmes, and creating clear pathways for sustained action. Through shared learning and community-building, we help young leaders build the knowledge, skills, and confidence to launch and lead proactive campaigns. We also recognise that real change starts from within - so we’re committed to a governance structure that is values-driven, participatory, and beyond reproach, ensuring TAA is as accountable to young people as it is to the communities we serve and its wider responsibilities.

We’re now looking to recruit two new Trustees to join our Board and help steer this work. We're especially keen to hear from people with leadership experience in one or more of the following areas: Finance, Treasurer, Community Organising and Campaigns.

Trustees of The Advocacy Academy play a unique role in delivery of our mission. They are collectively responsible for the governance of the organisation, represent it to the community, and accept ultimate compliance authority for the charity and its activities. As a Trustee with experience in the UK’s youth sector, you will support the Board and the Executives in ensuring that TAA continues to deliver an exceptional quality of youth work, and the role that safeguarding plays in achieving this. As a trustee:

• Work with the Chair, Trustees and Senior Leadership team (SLT) to ensure there is a clear, long-term and strategic vision The Advocacy Academy.
• Work with the Board to ensure we function within the financial requirements of a UK registered charity and company, our constitution and that we strive for best practice
• Take responsibility with the other trustees so that the charity has effective practice to safeguard the people it works with
• Act as an ambassador, spokesperson and champion our work supporting our income activities, and fostering networks that can help generate income.

About Our Board of Trustees

• Our Board currently consists of six members, recruited, selected, and approved by the Board of Trustees.
• Each trustee serves a three-year term, and we are made up of individuals from diverse backgrounds and ethnicities.
• The Board meets quarterly (four times per year) to provide strategic oversight and governance. Operations/day to day are managed by the Executives.
• Given the size of the board, we expect all trustees to join at least one subcommittee meeting per year, unless there are extenuating circumstances. The subcommittee meets are typically held prior to full Board meetings.
• Board meetings are held at our Liberation Centre in Brixton and subcommittee meets are held virtually
• The role of trustee is voluntary, though reasonable expenses are reimbursed.
• Trustees are expected to prepare in advance by reading reports and meeting papers, and are also warmly invited to attend our events throughout the year.

AREAS OF RESPONSIBILITY

1. The Campaigning/Mobilisation Trustee - will provide mobilisation and campaigns governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Director of Organising and Campaigns and fellow trustees, they will:

• Provide strategic oversight of The Advocacy Academy’s organising and campaigning activities and priorities.
• Ensure campaigns are ethical, legally compliant, and aligned with the organisation’s values.
• Support the development of effective, youth-led organising and campaigning strategies.
• Offer insight into advocacy trends, movement-building, and political landscapes.
• Serve as a sounding board for the team, offering critical friend feedback without operational interference.
• Help the board assess risks and opportunities related to public positioning, reputation, and partnerships.
• Good governance, diversity and teamwork are at the core of the Board’s values. We want to ensure trustees represent the young people we work with and we are particularly interested in applications from people with lived experience.

2. The Treasurer - will provide charity financial governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Finance Director and the Finance & Risk Committee and fellow Trustees, they will:

• Provide support on financial oversight and ensure compliance with relevant charity and regulatory requirements.
• Review and co-present financial reports and key insights to the Board of Trustees.
• Actively participate in the Finance and Risk Committee, ensuring effective financial scrutiny.
• Strategic contribution to long-term financial and fundraising planning and support the organisation’s risk management framework.
• Attend Finance and Risk subcommittee meetings quarterly

PERSON SPECIFICATION  

1. The Campaigning/Mobilisation Trustee -

• Understanding of power-building, community organising, or movement strategy (essential).
• Experience in grassroots organising and campaigns, advocacy, or social justice movements.
• Familiarity with political or social justice contexts in the UK.
• Willingness to support youth leadership and work in solidarity with young campaigners.
• Previous board or governance experience is helpful but not essential.
• Ability to work collaboratively in a diverse team environment.

2. The Treasurer -

• Proven expertise in charity fundraising and financial management.
• Experience of charity finance and fundraising is essential.
• Experience of supporting organisational growth
• Previous board or trustee experience.
• Ability to work collaboratively in a diverse team environment.

EXPECTATIONS & ENTITLEMENT  

• Attend at least one training programme that we run, so that you understand the work we deliver
• Attend trustee meetings, which are held four times a year in London or virtually, and last between 3-4 hours - trustees are expected to attend at least three each year.
• Participate in one of our sub-committees as may be required by the trustee role.
• Demonstrate commitment to The Advocacy Academy by supporting fundraising efforts.
• Serve for a term of three years and be able to stand for re-election for a further term and
• possibly two.
• Work with the Chair to review your performance
• Claim reasonable travel and accommodation expenses to attend meetings

This is an outline of the responsibilities and duties of the Trustee roles, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of The Advocacy Academy’s board. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Please apply to be our Trustee by sending your CV together with a supporting statement to us - Your supporting statement should explain why you would like to be our Trustee and the contribution you believe you would make to The Advocacy Academy, with particular reference to the specific Trustee role and Requirements above. 

If you have any questions please email us using the email listed on the job description

DATES  

Closing Date: The deadline for applications is 24th September 2026 at 10:00am.

First Round of Interviews: will be scheduled for 28th -30th September 2026 (Dates are subject to change)

Second Round of Interviews: will be scheduled for 6th -7th October 2026 (Dates are subject to change)

A NOTE ON USING AI TOOLS IN YOUR APPLICATION

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.

NOTHING ABOUT US WITHOUT US  

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.
As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)). We consider each person on their own merits, taking into account all the circumstances.

Overview 

Are you a vegan wildlife enthusiast who wants to make a difference and protect UK Wildlife? Why not volunteer on our small, friendly team and create educational online content?

This remote, flexible, part-time (5 hrs/wk) role is ideal for someone passionate about UK wildlife, animal wellbeing, and ethical conservation.
 

Summary of the Role

• Create 1 social media post a week using Canva Pro.

• Your posts will focus solely on UK wildlife issues. Eg: hunting, shooting, human-animal conflict, roadkill.

• Research resources with appropriate copyright licenses (copyright training given).

• Critically analyse information to create challenging responses to the status quo and campaign for UK wildlife rights.

• Write persuasive captions to accompany your post.

• Submit your post to a feedback and edit process before publication.

• File your published post in our folder system.

Thinking of applying?  This would help….

• make us possible

  • A lover of all UK wildlife. 

  • Experience with Facebook, Instagram, LinkedIn, and Tiktok (1M likes), whether as an enthusiastic individual or in an organisation.

  • Computer and good internet connection.

  • Weekly online meeting to discuss ideas, measure progress and plan tasks.

  • Ideally volunteer 5 hours a week.

  • Respond daily to emails Mon - Fri

  • Reside in the UK to fulfil our insurance criteria

  • Experience with Google Workspace.

  • Well written and spoken English.

  • Computer proficient

• make us better

  • Committed to our cause

  • Understand how speciesism negatively impacts UK wildlife.

  • Any training with Canva.

  • Any education or training with wildlife, conservation, ecosystems etc

  • Any education or training in graphic design etc.

  • Less experienced applicants would need a resourceful nature and a willingness to learn new skills.

  • Use creative ideas and outside-the-box thinking for thought-provoking and factual social media posts.

  • Create content in keeping with our brand.

• make us thrive

  • An excellent general knowledge of UK wildlife issues. 

  • Able to critically analyse information. eg: government press releases

  • The ability to write persuasive copy that allows people to challenge mainstream perceptions.

  • Several years of experience creating fun, educational online content.

  • Several years of experience working with social media channels, whether as an enthusiastic individual or an organisation.

  • Enthusiastic

  • Reliable

  • Organised

  • A good team player.

Why volunteer….

• Connect with like-minded people over UK wildlife rights issues.

• Creating a sense of belonging. 

• Help protect UK wildlife.

• Give something back to society

• Open up your world to future possibilities.

• Developing your skills and experience in a growing organisation. 

Why volunteer with Verify Humanity….

Verify Humanity was established in 2020 by Conservation Photographer and Writer Kate Fox.  We are a Compassionate Conservation animal advocacy organisation. Our vision is to create a world where speciesism and human-animal conflict no longer exist by raising awareness of neglected wildlife issues through research, education and campaigns.

In a world where conservation culling, pest control, humane slaughter, and entertainment killing are becoming our default setting, Verify Humanity advocates compassionate conservation, peaceful co-existence and veganism as solutions that promote life, a natural balance and a new way of engaging with our fellow creatures.

Looking forward to hearing from you!

Verify Humanity

📍 Remote | International Team ⏱️ Approximately 1 day per week (8-12 hours) 📅 Minimum 12-month commitment 💙 Volunteer Position

Help Transform Lives Through Safe Water, Sanitation and Hygiene in Uganda

Equal Aqua is an award-winning NGO working to tackle inequalities in water, sanitation and hygiene (WASH) across Uganda. Through partnerships with local communities, schools and grassroots organisations, we help provide sustainable access to safe water, improved sanitation, hygiene education and environmental protection initiatives.

Our international team of 30+ volunteers spans more than 10 countries, united by a shared commitment to creating lasting change. As we continue to grow, we are seeking a passionate and experienced Fundraising Manager to lead our fundraising efforts and help us expand our impact.

Why This Role Matters

Fundraising is at the heart of everything we do.

As Fundraising Manager, you will play a critical leadership role in securing the resources that enable Equal Aqua to reach more communities, develop new projects and improve the lives of thousands of people across Uganda.

This is an exciting opportunity for an experienced fundraiser who wants to use their skills to make a meaningful global impact while working alongside a dedicated and inspiring team of volunteers.

What You'll Be Doing

Strategic Leadership

✅ Lead the implementation of Equal Aqua's fundraising strategy, ensuring alignment with organisational goals, vision and values.

✅ Develop innovative fundraising initiatives to support sustainable organisational growth.

✅ Monitor funding trends and identify new grant and funding opportunities.

Fundraising & Income Generation

✅ Drive income generation through multiple fundraising channels, including:

• Grant and trust applications
• Charitable foundations
• Corporate partnerships and sponsorships
• Individual giving programmes
• Community fundraising
• Creative fundraising campaigns and events

✅ Support the development of annual fundraising targets and budgets.

✅ Monitor fundraising performance and help maximise income opportunities.

Donor & Supporter Engagement

✅ Manage and grow relationships with existing supporters and donors.

✅ Deliver exceptional supporter stewardship and donor care.

✅ Increase donor retention and maximise long-term supporter value.

Team Leadership

✅ Lead and motivate an international team of fundraising volunteers.

✅ Delegate responsibilities effectively and support team development.

✅ Foster a collaborative, inclusive and high-performing team culture.

Governance & Reporting

✅ Report regularly to the Executive Committee and Board of Trustees.

✅ Contribute content and updates for grant reports and organisational reporting.

✅ Participate in team, committee and governance meetings as required.

Who We're Looking For

We'd love to hear from professionals with experience in:

• Fundraising Management
• Trusts & Foundations Fundraising
• Corporate Partnerships
• Individual Giving
• Grant Writing
• Business Development
• Non-Profit Leadership

You'll bring:

✔ Proven fundraising experience and a track record of achieving income targets

✔ Strong relationship management and stakeholder engagement skills

✔ Experience leading or mentoring teams

✔ Excellent communication and organisational abilities

✔ Strategic thinking and a proactive approach

✔ Passion for social impact, international development and WASH equality

Our Impact So Far

Thanks to our volunteers, partners and supporters, Equal Aqua has already achieved:

💧 32,866 people with improved access to safe water

🚻 11,044 people with improved sanitation facilities

📚 11,755 people with improved WASH knowledge and skills

🩸 3,877 people with improved menstrual hygiene knowledge

🏆 British High Commission Award Winner

Every pound raised helps us extend this impact even further.

Why Volunteer With Equal Aqua?

🌍 Make a tangible difference to communities across Uganda

🤝 Join a diverse team of volunteers from around the world

📈 Gain valuable leadership and strategic fundraising experience

🚀 Help shape the future growth of an award-winning NGO

💡 Collaborate with passionate professionals committed to sustainable change

❤️ Use your skills to create real-world impact

Our Vision

To become a leading organisation in Uganda addressing inequalities in WASH and interconnected issues of gender equality and environmental sustainability.

Our Values

At Equal Aqua, we champion grassroots-led development and believe lasting change happens when communities are empowered to shape their own futures. We are committed to creating a welcoming, collaborative and inclusive environment where every volunteer can thrive.

Interested?

If you're passionate about fundraising and inspired by the opportunity to help transform lives through access to safe water, sanitation and hygiene, we'd love to hear from you.

Apply today and help us create a future where everyone has equal access to safe and sustainable WASH services.

#Fundraising #FundraisingManager #VolunteerOpportunity #NonProfitJobs #NGOCareers #InternationalDevelopment #RemoteWorking #CorporatePartnerships #GrantWriting #CharityJobs #SocialImpact #WASH #EqualAqua #VolunteerLeadership #FundraisingJobs #GlobalImpact

Who are LRMN? 

We offer refugees, asylum seekers and other migrants a specialist and holistic service. We  advocate for people’s rights, campaign for wider change, meet their basic needs and help them improve their wellbeing. 

Why do we need you? 

Triage volunteers are an essential part of our team, making sure that clients are able to access the right service. You will deal with initial client enquiries (in person, over the phone or by email), assess what support clients need and help the access the right service for them.  This might be with us, a partner or another external service. 

Our triage team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our triage team are the first people that clients will talk to so it is essential that we offer a safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our triage team, you will volunteer alongside staff and fellow volunteers to: 

• Welcome clients to our Migrant Hub and speak to them about their needs

• Help clients and referrers understand the services we offer and how to access them

• Respond to new referrals and upload them onto our case management system

• Contact clients to book in appointments and follow up referrals 

• Take on other administrative tasks as identified from time to time 

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

Our triage volunteers are based at our Migrant Hub drop-in service (in Woolwich on Tuesdays)

You will be supervised by the Migrant Hub Coordinator and liaise with all staff across the organisation as appropriate. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has been running for over 25 years 

• Gain experience of admin work in a business environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants

• Have regular support and supervision 

• Be provided out of pocket expenses to the value of £6 for lunch per day (4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent communicatiuon skills

• Proactive and able to use own initiative 

• Organised and methodical 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum and/or immigration system to apply.

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. 

**If you need additional support to apply or volunteer or need adjustments to the recruitment process please contact us, we are happy to help.**

What commitment do you need to make? 

We ask Hub Volunteers to commit to volunteering on a Tuesday, 10am  - 2pm. Other volunteers we look for 4+ hours commitment each week (during office hours), for at least six months. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

 Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We are seeking two enthusiastic and committed individuals to serve on our Board. This is an exciting opportunity to join an ambitious organisation working at the intersection of law, campaigning and social justice. As a Trustee, you will help shape the future of PILC, ensuring that we remain true to our purpose while continuing to deliver meaningful impact for the communities we serve.

We are committed to developing and maintaining a Board that is as inclusive as possible and representative of the communities we work alongside. Therefore, having lived experience in an area of our work would be advantageous. We welcome applicants from a wide range of backgrounds, experiences and perspectives, recognising that a diverse Board strengthens discussion, improves decision-making and helps us better fulfil our mission.

We are particularly interested in applications from individuals who have legal expertise (ideally in the non-profit sector), or expertise in Human Resources or Finance.

As a member of the Board of Trustees, you will oversee the strategic direction, governance and financial sustainability of the organisation. You will help ensure that PILC has a clear strategy, that its resources are used effectively, and that its activities remain aligned with its charitable objectives and values. You will also provide constructive support and challenge to the Senior Management Team, helping the organisation to develop, grow and achieve its mission.

Trustees have collective responsibility for the governance of the charity. This means that decisions are made collectively by the Board and trustees share responsibility for those decisions, always acting in the best interests of PILC.

Please note that this is a voluntary position, but reasonable expenses will be reimbursed. The time commitment for this role is approximately 8-10 days per annum. The Board meets online on the 3rd Monday of every other month from 6-8pm and trustees are required to attend with their cameras on. All Board papers are circulated usually 2 weeks ahead of the meeting. All applicants must be based in the U.K. 

Duties
As a Trustee, you will be expected to:
• Attend bi-monthly Board meetings (held remotely), having read the papers in advance and being prepared to contribute constructively to discussion and decision-making.
• Attend the annual Board away day and Annual General Meeting (AGM).
• Support, promote and provide advice on PILC’s charitable purpose, vision, values and strategic objectives.
• Approve operational strategies, policies, and monitor and evaluate their implementation.
• Oversee PILC’s financial sustainability by reviewing and approving budgets, PILC’s financial statements and monitoring and evaluating financial performance.
• Ensure that the charity is well governed, effectively managed and compliant with its legal and regulatory obligations.
• Support the effective management of risk and ensure that appropriate systems of internal control are in place.
• Provide appropriate support, constructive challenge and accountability to the Director in the exercise of their delegated authority.
• Keep informed about developments affecting PILC, the non-profit legal sector and the wider operating environment.
• Contribute to the regular review and continuous improvement of the Board's effectiveness and governance arrangements.
• Exercise independent judgement, act with reasonable care and skill, and always act in good faith in the best interests of PILC’s, managing any actual or potential conflicts of interest appropriately.
• Act as an ambassador for PILC, promoting its work and using your skills, knowledge, experience and networks to support the organisation where appropriate.