Community support volunteer roles

We are seeking experienced, reliable, and driven volunteers to co-facilitate our person-centred peer support groups.

Through free and accessible peer support groups we support members in building confidence, re-connecting with their communities, and progressing along their own path to wellbeing and recovery.

This role is suitable for people who have some experience of facilitating groups/holding supportive spaces that are person-centred.

Peer Support Groups at Mind in Camden: We offer free peer support groups open to any adult 18+.  Each group focuses on different experiences, such as anxiety/mood, hearing voices, and LGBTQ+.  These groups are a space for people to come together and share their experiences, challenges, coping strategies, and build connections with like-minded people. 

All volunteers who apply must be willing to:

• Undergo a DBS check
• Attend a mandatory two day in person training on Monday 21st and Wednesday 23rd September 2026 at Mind in Camden
• Attend an interview (time TBD)

Become a Fundraising Volunteer!

Cats Protection is the UK’s leading feline welfare charity, and our vision is a world where every cat is treated with kindness and an understanding of its needs. 

Cats are at the centre of everything we do, and our objectives are homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about this role... 

Please note - Due to the nature of fundraising roles, our volunteers must be over the age of 18. 

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you! 

What can I expect to be doing? 

As a flexible role, you have the choice to be involved in the following: 

• Face-to-face fundraising – organising or helping with our fundraising events, attending supermarket collections or local markets. 

• Distributing collection tins – popping collection tins into local shops and pubs and collecting them when they’re full. 

• Bringing new ideas! - We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life. 

• Engaging with your local branches and Fundraising Hub and feeling like an integral part of the team! 

What are the benefits to you and the cats? 

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser.  You’ll also have the chance to meet new people and be part of a dedicated team of volunteers.
Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them. 

We're looking for someone with: 

• Sympathy to cats and our values 

• Happy to be part of a team of dedicated volunteers and employees. 

• Flexible and adaptable to different events/activities 

• Open to new ideas and ways of fundraising 

How much time is expected of me? 

Our Fundraising Volunteer roles are very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule!

Support, guidance and keeping you safe 

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us. 

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection! 

Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.

The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode.

Main Tasks/ Responsibilities/ Activities

To represent Family Centre Services within local communities and help strengthen the link between families and the centre by promoting services and support available.

Key Responsibilities:

· Promote Hertfordshire Family Centres by attending toddler and parent groups and local activities.

· Distribute leaflets, posters, and other promotional materials in community venues (e.g. libraries, health centres, nurseries, shops).

· Talk to parents, carers, and professionals about the Family Centre offer, signposting them to services and activities.

· Share updates on Family Centre activities through word of mouth, local networks, and community noticeboards.

· Provide feedback to Family Centre staff about local needs, events, and opportunities for engagement.

· Represent the Family Centre in a positive and professional way at all times.

Skills / Abilities / Experience / Qualities

· Friendly, approachable, and confident in talking to new people.

· Good communication skills.

· Reliable and able to work independently as well as part of a team.

· Enthusiasm for supporting children, families, and the local community.

· Respectful of diversity and inclusive of all families.

· Knowledge of the local area and networks

Training / Support

· A full induction to the service and specific site will be provided.

· Requirement to undertake One YMCA online training courses

· To understand and implement One YMCA’s policies.

· Ongoing support and regular 1:1 meetings

· Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

· Undergo enhanced DBS check

· X2 References required

· Undertake additional training as and when required

· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Do you love little ones and understand the importance of supporting new Mums through this significant life change? Are you looking for a new opportunity to contribute your time in a supportive and friendly organisation?

We are looking for kind, empathetic and committed women to join a team of volunteers at our Friday mum’s programme. Each Friday between 20 and 30 mums’ gather to share experiences, dance with their babies and drink great coffee. Due to the nature of the project, we can only accept applications from women and each successful applicant will need to complete an enhanced DBS check.

Time Commitment:

At least twice a month on a Friday.

There are two time slots available per Friday session.

• 9.15am - 2.15pm

• 12.30pm – 4.30pm

We are looking to build a team of warm, reliable and compassionate volunteers to support our Friday Mums project, which provides a welcoming space for mothers and babies during the first year of motherhood at The Bridge. At each Friday session, we are looking to have two volunteers to give their time alongside a session lead from our staff team.

 Due to the nature of the project, we are only accepting volunteer applications from women. All volunteers will need two references and we complete a Enhanced DBS check.

About Friday Mums at The Bridge 

Friday Mums is a free weekly group for new mums (and pregnant women) to connect, feel supported and spend time with others who understand this stage of life. Unlike many baby groups, Friday Mums is designed to support mums as people, not just parents. 

The Bridge is a women’s health and wellbeing charity based in Southwark working to create inclusive and welcoming spaces for women of all identities to connect and thrive for over 90 years. We believe in a fairer society where women’s voices are heard and their health and wellbeing are valued and respected. Through our women-only gym, community café, wellbeing programmes and support groups, we help women care for themselves, support one another and challenge injustices together. 

Desired volunteer skills 

• Warm, friendly and approachable manner that helps build trust and rapport with new mothers.

• Excellent listening and communication skills, with the ability to engage sensitively and respectfully with mums from diverse backgrounds.

• Genuine empathy, kindness and emotional intelligence when supporting mothers experiencing the challenges of early motherhood.

• Patient, caring and attentive approach when interacting with both mothers and babies. Ability to foster positive relationships and contribute to a supportive, non-judgemental community environment.

• Reliable and dependable, with a strong sense of responsibility and commitment.

• Positive attitude, enthusiasm, and willingness to contribute as part of a small, collaborative team.

Interests and values 

• A genuine interest in maternal, infant and family wellbeing.

• Passion for supporting women's health, reducing inequalities and improving outcomes for families.

• Interest in perinatal health, child development or community-based health and wellbeing services.

• Commitment to creating inclusive, welcoming spaces that promote physical, emotional and social wellbeing.

• Desire to make a meaningful difference through community engagement and compassionate support.

• Barista experience or training is welcomed but not required. 

Typical responsibilities 

• Help set up and manage a safe, welcoming, baby-friendly environment for weekly Friday Mums sessions.

• Provide informal support and conversation to mothers, listening and encouraging participation in wellbeing activities.

• Engage positively and appropriately with babies to enable mothers to take part in discussions and activities.

• Support the delivery of group sessions through practical assistance and general organisation.

• Help café team with making coffees and teas for the mums when they arrive to the café space.

• Work collaboratively with staff and other volunteers to ensure the smooth running of the Friday Mums project.

Together Drug and Alcohol Service is the commissioned community drug and alcohol provision for Devon. It provides a range of support, interventions and treatments for those wanting to make positive changes to their drug and/or alcohol use, as well raising awareness and supporting family members.

The role:

Recovery Support Volunteers can be involved in various aspects of service delivery. It is a front line, client facing role and may involve a focus on one particular area, such as group work or Duty support, or, it may involve a combination of tasks and activities. We are looking for a team player with a willingness to learn.

Tasks may include:

• Support people engaged in support with Together to achieve their Recovery Plan goals
• Support the facilitation of structured and unstructured group work programmes, both virtually and face to face
• Support and empower individuals to engage in recovery activities, including those provided by Together and the wider community
• Conduct welfare and check-in phone calls
• Be a first point of contact for individuals, professionals, or family members, taking referrals as appropriate
• Provide Brief Interventions, including those focussed around harm reduction
• Use Halo (internal case management system) to document sessions and support the team with updates and audits
• Identify and report any concerns or risks to the Duty staff or Duty Manager

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes
• Training and personal development
• A chance to make a real difference in people’s lives
• Free induction and role-specific training
• Support from experienced staff and regular supervision
• Opportunities to meet new people and develop your confidence
• Reimbursement for travel and agreed expenses
• Valuable experience that can support your personal or career development

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose. 

As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future. For further information visit: Transforming Sense, together: our three-year plan - Sense

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re creating change
• We’re always learning
• We’re better together

We’re looking for dedicated Volunteer college governors to help shape and champion the future of Sense Colleges.

About the role: 

As a College Governor, you’ll play a vital non-executive role in ensuring our colleges continue to deliver excellent, inclusive education. You’ll help set the strategic direction, monitor performance, and provide independent oversight and support to senior leaders.

Key responsibilities: 

• Help guide the college’s long-term vision, mission, and strategic goals.
• Monitor progress against key priorities and quality improvement plans.
• Hold leaders to account for performance and outcomes that meet the needs of learners.
• Ensure the college complies with statutory and safeguarding duties.
• Oversee financial health and value for money.
• Review students’ progress through visits, reports, and case studies.
• Join one of our sub-committees — either Quality and Curriculum or Safeguarding and Health & Safety — depending on your skills and interests.

This is a meaningful opportunity to influence the education and support of young disabled people, while developing your own governance experience and leadership skills.

About you

This role would be a great fit if you:

• Are passionate about Sense’s mission to support disabled people with complex needs.
• Understand (or are keen to learn about) good governance and the Nolan Principles of public life.
• Have an interest in education, further education policy, or organisational leadership.
• Are committed to safeguarding and inclusive practice.
• Can dedicate around one day per month to attending meetings, undertaking training, and reviewing key documents.
• Have experience as a trustee, governor, or within education, health, or social care (desirable, but not essential).

Benefits

• Comprehensive induction and safeguarding training, plus ongoing development.
• Expenses reimbursed in line with our Volunteer Expenses Policy.
• A meaningful opportunity to use your skills for good – shaping positive futures for young people.
• Experience that enhances your governance, leadership, and strategic thinking skills.
• The satisfaction of giving back and being part of a values-driven community.
• Wellbeing support through Sense’s Mental Health First Aiders.

Important information

• Applicants must be 18 or over and have a UK address.
• An Enhanced DBS check is a legal requirement for this role due to the educational setting and the likelihood of regular contact with learners.
• Guidance and support will be provided throughout the DBS process.
• All volunteers must follow Sense’s policies, including those on Health & Safety, Safeguarding, Equality and Diversity, and Data Protection (GDPR).
• This role is voluntary and does not form part of an employment contract.

Ready to make an impact?

Join Sense as a College Governor and help shape a world where everyone is included.

Buttons & Bubbles C.I.C working to increase inclusion and representation to the disability community. We are hosting a Christmas extravaganza for disabled families in Windsor and Woking this November and December. We aim to bring the magic and sensory aspects of the festive period but in a relaxed environment, where everyone understands. If you have a creative act and enjoy working with communities, we’d love to hear from you!

We are looking for acts such as:

• Glow artists (LED, light-based acts)
• Circus performers (e.g. juggling, stilt walkers, entertainers)
• Face painters
• Sensory or interactive experiences (e.g. Bubble shows, arts and crafts stations)

⚠️ Important Information

• This is a volunteer opportunity
• Acts should have a sensory or interactive element
• All performers must be DBS checked
• Due to security restrictions, we cannot accommodate drone or firework acts
• Performers should be local or willing to travel
• Flexible attendance — you do not need to stay for the full even

Why Get Involved?

• Create precious magical memories for disabled families this Christmas. 
• Be part of exciting and meaningful community events
• Showcase your talent to new audiences
• Help create memorable, inclusive experiences

About Interakt

Interakt is a creative community arts charity that empowers adults with learning

disabilities and additional needs through theatre, dance, music, and participatory arts

workshops. We believe creativity builds confidence, connection, and wellbeing, and our

volunteers play a vital role in ensuring our work is sustainable, inclusive, and means we can reach as may people as possible.

1. General Volunteer – Bring Your Creativity, Make a Difference!

Do you love the arts? Enjoy helping others shine? We’re looking for friendly, creative people

to join our volunteer team at Interakt – a vibrant arts charity supporting adults with

learning disabilities and additional needs. You don’t need to be a professional artist – just someone who’s kind, reliable, and ready to get stuck in.

You could be:

• Helping out in workshops and performances
• Assisting with crafts, sewing, or costume making
• Supporting music and dance sessions
• Serving refreshments and chatting with participants
• Helping capture creative moments through photography or video

If you’ve got a skill, we’ll find a way to make it shine!

2. Dance & Movement Volunteer – Join the Rhythm!

Love music and movement? Come support our inclusive dance sessions, where energy,

expression and laughter take centre stage!

We’re looking for volunteers to help participants enjoy dance workshops — assisting

facilitators, encouraging participation, and bringing good vibes (two left feet totally

welcome).

No formal dance training needed – just enthusiasm, empathy, and a smile. Weekly or

fortnightly sessions in Newbury.

3. Media & Videography Volunteer – Capture the Magic

Do you love filming, editing, or digital storytelling? We’re looking for a Media &

Videography Volunteer to help us record our creative projects — from drama rehearsals to

live shows!

You’ll help:

• Film workshops and performances
• Edit short highlight videos
• Support participants in learning basic media skills

Perfect for someone studying film, media, or digital content – or anyone who just loves

telling real, human stories.

4. Sewing & Creative Crafts Volunteer – Make It, Stitch It, Create It!

Our creative sessions often need props, costumes, and set pieces – and that’s where you

come in! If you can thread a needle, use a glue gun, or just love a good craft table, we’d love

your help.

You’ll help with:

• Sewing, painting, making props
• Supporting costume and set creation for shows
• Helping participants with craft activities

5. Refreshments & Support Volunteer – The Real Hero Behind the Scenes!

Every creative session needs someone who keeps the kettle boiling and the smiles flowing.

We’re looking for friendly volunteers to help with:

• Making refreshments
• Setting up and clearing spaces
• Chatting and welcoming participants
• Helping out during art or music sessions when needed

Perfect if you’re warm, organised, and love being part of a joyful, creative environment.

6. Music & Performance Volunteer – Make Some Noise!

Got a love for rhythm, song, or sound? Join Interakt’s music and performance sessions —

where everyone’s a star.

You’ll help:

• Play an instrument, sing, or help participants explore music
• Support rehearsals and performances
• Help record or mix simple audio pieces

You don’t need to be a pro – just ready to share your enthusiasm for music and community.

7. All-Round Creative Support – Multi-Skills Volunteer

If you love variety and want to dip your toe into everything, this one’s for you. One week

you might be filming a rehearsal, the next helping paint props, or supporting a dance class.

Every day is different — and every moment counts.

We’ll work around your interests, skills, and schedule. Come as you are — leave inspired.

How to Apply

Interested? Amazing! Just drop us an email

You can tell us a bit about your interests or simply say “I’d love to help!” — we’ll take it from

there.

Spectra is a Community Interest Company (CIC), working to improve the choices, health and well-being of structurally excluded communities across London, particularly in their sexual health, emotional resilience and wellbeing, and to combat isolation and minimise risk.

Under the guidance of its Chief Executive and Board of Directors, Spectra’s outstanding staff team provides supportive, knowledgeable, and non-judgmental services, all of which are peer-led, meaning people with lived and learned experience deliver them. Spectra strives to proactively identify the needs of all its service users and support them appropriately and effectively.

We are now seeking a suitably experienced and committed individual to join our Board as a Director of the CIC. You will join a Board of six other Directors.

If you are passionate about addressing health inequalities and share our mission to support and empower people, we would love to hear from you.

You will provide strategic direction for the organisation around Communications, marketing and PR. You will support our plans to increase our reach and brand, further our communications work and strategy, including social media marketing and campaigning, and enhance our PR opportunities. You will support Spectra’s delivery of statutory and grant-funded services; help us in advancing our vision and provide constructive scrutiny and oversight of the Chief Executive and the work of Spectra’s staff.

Spectra is based in Vauxhall, South London. It is expected that you will attend five meetings (in the evening, currently online on a Monday evening) and two SMT/Board Away Days each year (currently in person). In addition, it is envisaged that you will contribute your expertise outside of Board meetings on occasion, e.g. to review service or planning reports, to input into a focus group, etc.

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and people seeking asylum who live in south London. We offer a range of individual and group support to improve the holistic wellbeing of people who have a background of forced migration, providing them with tools to build lives filled with value, meaning and purpose in the UK. Our activities for young people currently include: ESOL classes (English for Speakers of Other Languages), study group, youth club, swimming lessons and football.

About Youth Club:

Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games. We also work in partnership with a range of organisations to run a rich programme of workshops within our youth club. Some of these have included creative visual arts, drama, music and workshops on rights and entitlements of young asylum seekers. We also cook a hot meal from time to time and offer a range of snacks each week. Our casework team are also on-site to support young people with a range of advice and signposting needs, usually by-appointment.

Youth club takes place at Furzedown Youth Centre. Welham Rd, London SW16 6TJ

About the role:

As a Youth Club volunteer, you would be helping young people to feel welcome, join in with activities and be a great role model.

Youth Club takes place every Wednesday at 6.00-8.30pm. We ask for a commitment of at least 2 sessions per month for a minimum of 6 months.

Tasks and responsibilities:

· To attend and contribute to volunteer de-briefs which occur 15 minutes after each session.

· To act as a positive role model and set standards of behaviour when volunteering with young people.

· To encourage and inspire young people to reach their full potential.

· To assist young people to both recognise and celebrate their achievements.

· To challenge young peoples’ negative attitudes and behaviour in an appropriate manner.

· To adhere to CARAS Child Protection procedures, Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.

Requirements:

To be 18 years or older;

· To be non-judgemental and able to engage with people from diverse cultural backgrounds;

· To be reliable and punctual;

· Excellent communication skills, especially with people with varying levels of English;

· The ability to volunteer on Wednesday evenings for a minimum of six months;

· Current resident of the UK;

· Able to provide five years’ worth of addresses, and willing to undergo a DBS check;

· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to the start of role

Volunteer induction training currently takes place online once a month on Tuesday, Wednesday or Thursday evenings from 6pm - 8pm. we offer the same trainings on Tuesday and Wednesday daytimes online between 12noon - 2pm once every 3 months.

Your availability to attend 1 general and 1 safeguarding online training session at these times within 3 months of your application would be a prerequisite of being accepted as a volunteer at CARAS.

Desirable:

· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).

Through volunteering with us you will:

· Meet new members of your local community;

· Learn about different cultures;

· Learn about issues relating to refugees and people seeking asylum;

· Work as part of a friendly, welcoming team;

· Develop your skills and competencies;

· Be able to access relevant training;

ABOUT TOTTENHAM HOTSPUR FOUNDATION
Tottenham Hotspur Foundation is the charitable arm of Tottenham Hotspur Football Club. Using the power of sport, we work with local communities to improve physical health, mental wellbeing, education, and employment outcomes.

Through our Health & Wellbeing programmes, including Making Sport a Daily Habit (MSADH), we support adults who may be inactive, face health inequalities, or live with long-term health conditions to move more, feel better, and connect with others. We are proud to welcome volunteers from all backgrounds, experiences, and communities.

You will support the delivery, set-up and administration of inclusive and enjoyable physical activity sessions that help adults build confidence, routine, and enjoyment in being active. This role is ideal for someone who enjoys encouraging others and creating welcoming spaces, particularly for people who may feel nervous or unsure about physical activity. You do not need to be an expert athlete — enthusiasm, empathy, and a supportive attitude are what matter most.

You may be a great fit if you are:

• Friendly, approachable, and encouraging

• Passionate about physical activity, wellbeing, or community support

• Comfortable supporting people of different ages, abilities, and confidence levels

• Reliable and keen to be part of a supportive team Helpful but not essential:

• Experience supporting or leading group or physical activities

• Good communication and people skills

• Interest in health, wellbeing, or behaviour change

• Coaching, fitness, or First Aid qualifications

What is in it for you?

• Experience supporting community health and wellbeing programmes

• The opportunity to make a positive difference to people’s lives

• Training, guidance, and ongoing support from experienced staff

• Opportunities to build confidence and practical coaching skills

• You will receive a reference upon successful completion of your volunteering to support future education or employment opportunities

• A welcoming and inclusive volunteering environment

We encourage applications from everyone, regardless of their background. We welcome applications from local residents, graduates starting their coaching journey, and people with lived experience who are passionate about supporting their community. We value equality, diversity and inclusion, so please let us know if there is anything we can do to support your application

If you’re passionate about supporting our community and can commit to a minimum of three months, we’d love to hear from you!

Safeguarding & Recruitment Statement

We are committed to safeguarding and protecting our children and young people at The Tottenham Foundation.  All volunteer roles are subject to a safer recruitment process which includes enhanced criminal records and barring checks, robust referencing and other vetting checks.  

Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation. On joining you will be required to undergo continuous professional development to maintain safe working practice and to safeguard our children and young people.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

 Volunteer Opportunity: Family Mentor – Southend-on-Sea 

Are you compassionate, reliable, and looking to make a real difference in your community this summer?

Volunteering Matters is seeking dedicated Family Mentors to support local families facing challenges such as isolation, mental health difficulties, and parenting pressures. By volunteering just 1 hour a week, you can help parents build confidence, strengthen family relationships, and create positive outcomes for children.

✅ Full training provided
✅ Ongoing support from experienced staff
✅ Flexible volunteering opportunity
✅ Travel expenses reimbursed
✅ Valuable experience and references for future employment

No professional qualifications are required – just patience, empathy, and a commitment to supporting families over a six-month period.

This is a rewarding opportunity to develop new skills, enhance your CV, and make a lasting impact in Southend-on-Sea.

As a Community Outreach Volunteer, you’ll play a vital role in helping people in Havering know where to turn when they need urgent mental health support. You’ll be out and about in the community spreading the word about the Havering Crisis Café — chatting to local people, connecting with community centres, faith groups and local organisations, and sharing information through leaflets and posters. This is a great role for someone confident, friendly and passionate about making support more visible and accessible in the community.

What you will be doing

• Promoting the Havering Crisis Café within the local community
• Visiting community centres, libraries, GP surgeries, faith settings and other local spaces
• Handing out leaflets and displaying posters
• Helping build positive relationships with local organisations and community groups
• Feeding back any insights, questions or community needs to the team

The skills you need

• Friendly, approachable and confident talking to new people
• An interest in mental health, wellbeing and community support
• Good communication skills and a respectful, non judgemental approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Could you spare a little time each week to help older people use smartphones, tablets, laptops, the NHS App, GP online services, email, video calls and more?

Age UK Birmingham is looking for friendly, patient volunteers to support local people with digital skills, online confidence and staying safe from scams.

We have two locations:

�� Oscott Community Centre — Tuesdays, 12:00–13:30
�� Oldbury Library — Wednesdays, 11:00–13:00

For more detailed information, please see below:

About the Service

The Digital Support service offers free, personalised assistance through one-to-one, group, or virtual sessions, tailored to each individual’s needs and pace. It supports people in getting started with smartphones, tablets, and laptops, setting up and using online services such as shopping platforms and health apps, and staying connected with family and friends through messaging, video calls, and social media. The service also helps individuals build confidence online, protect personal information, and recognise and avoid scams, phishing messages, and fake websites.

Support is available for a wide range of devices, including laptops, tablets (such as iPads), smartphones (Android or iPhone), and other everyday digital technology. Whether someone is completely new to digital or looking to develop their skills, the service helps them get online, set up and manage email accounts, use apps and online services, and explore new digital tools in a simple, friendly, and supportive way.

About the Role

As an Age UK Digital support volunteer, you'll receive training to aid older individuals in improving their digital skills and confidence, with particular focus on digital health. This can include access to the NHS app or local GP surgery online portals. Your role includes understanding their online barriers and helping to overcome them.

Specific tasks may include:

· Work with older people in group sessions to develop their digital skills and confidence online.

· Get to know the older people you support to understand the individual barriers they face.

· Some set-up of the room may be required as well as handing out equipment

Personal qualities and skills most suited to this role

· Strong listener and clear, friendly communicator who adapts to different learners

· Comfortable using smartphones, tablets, and laptops

· Confident with common operating systems (Android, iOS, Windows), though not all are required

· Skilled in everyday online tasks like messaging, email, browsing, video calls and Apps, e.g the NHS App,

· Careful and detail-oriented when handling older people’s information, with awareness of data privacy.

What the role can offer you

• As a digital volunteer, you will be part of creating a supportive project to people who will benefit

• The role is an opportunity to connect with and support your local community

• You will meet with new people who care about the same things

• Build skills to enhance your CV

•You will make a real difference to people’s lives

Additional Information

Full training is provided which will consist of a variety of both online and in-person training. You will receive CORE modules in the form of a training booklet during registration, plus additional training via your line manager once you have started to perform your role safely and effectively.