Community support volunteer roles

About Circular Kitchens

Circular Kitchens is a social enterprise and membership platform designed to help restaurants, cafés, pubs, food stalls, and other catering businesses become fully circular: Plastic Free, Ecological, Local, and Zero Waste.

By working with the hospitality sector, we are helping regenerate local communities, strengthen regional food systems, and increase demand for ecological and regenerative agriculture in the UK. Our current focus is launching Circular Kitchens in Whitstable and supporting our first mover restaurants to achieve 3 Star Circular Kitchens certification. Based on learnings from this pilot, we are preparing to scale across the UK, growing our environmental and social impact.

Role Description

We are seeking a volunteer to support our development of a sustainable wholesale products database. This role will involve researching products that restaurants use (e.g. paper napkins, take-away containers, condiments) and ranking them using our scoring system. The aim is to remove uncertainty from sustainable procurement, helping our members make responsible decisions and avoid purchasing from companies engaged in greenwashing.

As the scoring system is built, this role is primarily a data entry position that requires some research skills and strong attention to detail.

An Ideal Candidate Will Be:

• Interested in sustainability, hospitality, data analytics, or a related field

• Technically confident (e.g. comfortable working with digital tools, spreadsheets, or information management platforms like Coda)

• Comfortable working with evolving, early-stage systems

• Well organised with strong attention to detail

• Curious about startups, social enterprise, and/or sustainability

This is a voluntary role with a flexible time commitment, offering the opportunity to contribute to the operational backbone of a growing social enterprise and work closely with the founding team on systems designed to have real-world impact.

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Swindon to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

South West Advocacy Network (SWAN) want to strengthen their Board of Trustees with up to 4 new Trustee appointments. These are voluntary positions and provide opportunity to help SWAN to develop its strategic direction and sustain innovative services to some of the most vulnerable people in our communities.

SWAN began life in Wiltshire and over the past 25 years has expanded into Somerset, Bristol, Dorset, Isle of Wight, West Berkshire, Portsmouth, East Sussex and Worcestershire. We deliver high quality, independent advocacy services supporting a diverse range of vulnerable people. We have developed a model of advocacy which ensures everyone, including the most marginalised, have the same rights and opportunities as their fellow citizens. Our services are free at the point of delivery, confidential and non-judgemental.

We work with people from all walks of life and have supported thousands of the most disadvantaged people to have their voice heard and their choices respected by those that are making decisions about their future.

We are looking for dynamic and empathetic people to become Trustees within our organisation, people who have the passion and drive to support SWAN and help us to ensure that the voices around our Board table reflect and understand the communities we work in. We would encourage people from all sections of our communities to apply , but particularly Black, Asian and Minority Ethnic, disabled, and LGBTQ+ applicants because these groups are currently under-represented on our Board. We are happy to accept applications from people without prior Board experience but who can evidence their commitment to our purpose, values and ambitions and show a willingness to learn in the role.

The organisation is led and managed by the Chief Executive and the Executive Team who oversee the delivery of our services and the infrastructure that underpins them, and we believe that this, coupled with sound governance, will help us to achieve our vision and maximise our reach and impact.

We are looking for individuals who can demonstrate some of the following:
• Experiences that will bring different perspectives to our organisation i.e. being a member of, or working in, diverse or minority communities.
• Having direct experience of using advocacy or support services
• An understanding of, or interest in, the lives of vulnerable adults including those who have been victims of hate crime
• An understanding of, or interest in, the wider voluntary sector
• A commitment and willingness to improving the lives of vulnerable people
• Integrity, strategic vision and relationship building skills
• Governance, finance, and/or entrepreneurial experience
• Good communication skills and knowing how to work as part of a team
• For the treasurer role some experience of managing and understanding budgets and financial reports would also be required.

Time commitment averages 1 day a month, meeting locations are flexible and either face to face or virtual. Trustee expenses, including travel are paid.

Please note that for legal and safeguarding purposes, all our roles require a current DBS check and a registered Director Verification Digital ID Code.

If you believe you would add value to our Board we would love to hear from you. Application and further details will be sent to candidates. 

Want to make a difference? Could you help us?

New trustees wanted

We are looking for up to three people to be active members of our Board of Trustees.
Together with the other trustees, staff, volunteers, and stakeholders you will help the
Foodbank deliver a non-judgemental and compassionate service, and help us as we
work towards a future where foodbanks are no longer needed. The Trustee may be
asked to take the lead on specific areas of our work, utilising their experience and
skills. We are particularly keen to hear from people who have experience in
fundraising/bid writing, human resources, communications/PR, and property
management.

Our vision

Our vision is a future where our foodbank is no longer needed because people can
afford the essentials and get the support they need when they need it, preventing them
from reaching a point of crisis.

Our mission

Our mission is to provide a compassionate, dignified, and non-judgemental service to
people within our community. We do this by working in partnership with other
organisations to provide holistic support that enables people to find a way out of their
crisis. We work together with partners and the other foodbanks in RCT to identify and
address the root causes of people needing to use our foodbank to alleviate poverty
within our community.
Volunteering is a fantastic way for you to be involved in your local community and
volunteers are at the heart of all that we do as a Foodbank.

Description

The National Youth Advocacy Service is a wonderful children's rights charity dedicated to supporting and empowering young people who have experienced care.

We are looking for enthusiastic volunteers in Shaftesbury to befriend and mentor a young person in care.

This is a rewarding opportunity to make a real difference in a young person's life! 

Young Person quote:'It gives you a friend that you can spend time with doing the things you like to do’ 

Children and young people in care truly deserve an adult who can share their time, engage in fun activities, and build a trusting and meaningful relationship. Your visits can easily fit into your schedule, allowing you to juggle your commitments while being a positive role model for a young person. 

Volunteer quote: "Volunteering with NYAS has reinforced my belief in the crucial role of community support in empowering the next generation.  Witnessing the positive changes and growth in the young person I support highlights the tangible impact that dedicated volunteers can have on building a brighter future for vulnerable individuals." 

We kindly ask for just a few hours once a month for a minimum of two years.

A set budget will cover activities and travel expenses so you can focus on making a difference without any worries. 

If you're interested, we would love to hear from you.

Thank you for considering this opportunity! 

Expectations

• Two-year commitment
• Minimum age of 18
• Based in the UK
• DBS check
• Digital risk assessment compliance
• Completion of training relevant to the role
• Ability to complete online tasks and reports
• Ability to complete online tasks and reports

Benefits

This is a worthwhile opportunity where you will make a positive difference to the life of a vulnerable young person, become part of a leading national children's charity, gain valuable experience, meet new people and have fun!

Action for Stammering Children is looking for Trustees!

Please read on …

Action for Stammering Children (ASC) is looking to recruit two enthusiastic and suitably qualified people to join our Trustee Board – ideally one with a background in academic work in a field related to speech and language difficulties, and the other with experience in the policy world and/ or corporate sector. You might have a personal connection to stammering but this is not required. Your interest, enthusiasm and experience are the most important.

What is Action for Stammering Children?

Action for Stammering Children is the UK charity for children and young people who stammer, their families, and the communities who support them. We are a small charity, founded in 1989, but one that has big ambitions and punches considerably above its weight.

We’re here to make sure that every child who stammers has the support, respect and confidence to live the life they want to lead.

We support and empower parents, caregivers and professionals; facilitate and champion research; and campaign for changes in policy and societal attitudes

What do we do?

1. Provide information, community and support

We provide resources, advice and guidance for children and young people who stammer, their families, and the professionals who support them.

2. Work to change policies and attitudes

We make sure the voices of children and young people who stammer are heard. We work with politicians and other decision makers to ensure the unique needs of children who stammer are reflected in public policy. But we know we can’t stop there. That’s why we campaign to challenge prejudices and misconceptions, seeking to change how society treats stammering and promote acceptance.

3. Champion research

We support and promote research into childhood stammering in order to build understanding and feed into our advocacy work, informing positive changes in policy and practice.

Our team

ASC currently has a staff team of four, headed up by CEO Dr Ria Bernard since 2022, and in addition we have a part-time book-keeper and often a couple of interns in the summer.

Our Board of Trustees has been chaired by Dame Jane Roberts since 2021 with Juliet Leach recently appointed as Vice-Chair. We are a professional and friendly bunch who would extend a warm welcome to new trustees. Our board includes two younger trustees who had previously been members of ASC’s Youth Panel.  The Youth Panel is made up of young people who themselves stammer and who inform our strategic direction as well as engage in projects of their own. Our Annual Report for 2024-25 is available on the Charity Commission website, in addition to Trustees’ Reports for previous years.

We’d love to hear from potential interested applicants to explain more about what we do and who we are looking for.

Closing date: 15th May 2026
Interview date: 2nd June 2026

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that 
have been bereaved. 

THIS ROLE COULD BE FOR YOU IF:

- Would like to make a real difference in someone’s life

- Want to challenge loneliness and can commit to a weekly phone call

- Are a good listener

- Are empathetic, patient and of a caring nature

- Have good verbal and inter-personal communication skills

- Recognise the importance of confidentiality and can uphold this in practice

- Are committed to inclusion and treating people with dignity and respect

REQUIREMENTS OF A BEFRIENDER INCLUDE:

- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed

- Completing an online call log record promptly after each phone call

- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others

- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs

- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

BENEFITS OF THE ROLE MAY INCLUDE:

- Knowing you are making a difference to someone’s life

- Joining the Omega Team who are taking action against loneliness and isolation

- An opportunity to enhance your CV or learn new skills

- An opportunity to engage with your community

SUPPORT AND TRAINING PROVIDED:

- Omega Chatterbox induction program

- Safeguarding training

- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support

- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate

- Monthly Befriender group support meetings via the Zoom app

LOCATION OF THE ROLE:

- Home-based

WHEN ARE YOU NEEDED:

- Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Over a million children in the UK have no contact whatsoever with one of their parents after separation. This can lead to far-reaching physical and emotional problems, with issues including antisocial behaviour, distress and unhappiness.

If you are passionate about child welfare and would like to make an impact, could this role be for you?

We are seeking a committed and strategic Chair of Trustees to lead our excellent Board of Trustees and ensure our Child Contact Centre remains safe, sustainable and child-centred.

Our centre provides a safe, friendly and neutral space where children from separated families can spend time with the non-resident parent and, in some cases, grandparents.

About the Role

The Chair will:

• Lead and develop an effective Board of Trustees
• Ensure safeguarding and child welfare remain paramount
• Provide strategic oversight
• Support and work with the Centre Co-ordinator without micromanaging

We are looking for someone with:

• Strong leadership skills
• Emotional intelligence
• Sound judgement and integrity
• Excellent communication and relationship-building skills
• The ability to handle complaints or reputational issues
• A calm disposition during a possible crisis
• The ability to act as an ambassador for the centre within the local community

Ideally, we feel this role would suit a retired person, possibly with a background in working with children in some capacity or with knowledge of child welfare. This is a rewarding opportunity to make a meaningful difference to children and families in our community.

Time Commitment

Board meetings are held quarterly, plus an AGM usually held in July.

There is also an expectation to attend fundraising events and make occasional visits to the centre.

For further information or to apply Please contact our Chair, Judith Russell

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Volunteer Charities & Campaigns Manager (Remote - UK)

Organisation: Influential Stars
Location: Remote (UK based). London or Herts preferred (not essential)
Commitment: Flexible hours depending on organisational needs
Contract Type: Volunteer

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a compassionate, confident, and highly professional Volunteer Charities & Campaigns Relationship Manager to build and maintain relationships with charitable organisations, community groups, and individuals using crowdfunding pages.

This role involves guiding partners from initial contact through onboarding and maintaining ongoing rapport, ensuring they feel supported, understood, and valued throughout their involvement with the platform.

Key Responsibilities

• Identify, approach, and invite suitable charities, community groups, and crowdfunding campaigns to join the platform

• Guide partners through the onboarding process from first contact to launch

• Build and maintain strong, trusting relationships with both organisations and individuals

• Act as a key point of contact for enquiries, support, and reassurance

• Maintain regular communication to sustain engagement and rapport

• Support individuals who may be experiencing difficult or traumatic circumstances with sensitivity and professionalism

• Coordinate with internal team members to ensure partners receive timely assistance

• Provide clear information about how the platform works and what to expect

• Maintain accurate records of communications and partnership activity using our CRM management system

• Ensure all interactions reflect empathy, professionalism, and respect

Skills and Experience Required

Essential:

• Strong relationship management or engagement experience

• Excellent customer service skills

• Outstanding written and verbal communication skills

• Confidence communicating by phone, email, and online platforms

• High level of empathy and emotional intelligence

• Ability to communicate sensitively with people experiencing challenging circumstances

• Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel)

• Experience using a CRM or similar database system

• Highly organised with strong attention to detail

• Ability to work independently and manage multiple relationships

• Professional, reliable, and approachable manner

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience working with charities, community groups, or support services

• Experience in partnerships, outreach, or fundraising roles

• Experience working remotely within a team

• Based in London or Hertfordshire for occasional in person meetings (not essential)

Working Arrangement

• Fully remote position

• Flexible working hours depending on organisational needs

• Occasional support calls or meetings with partners

• No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a vital role in supporting charities, families, and individuals during significant moments in their lives

• Help build partnerships that enable meaningful fundraising and impact

• Gain valuable experience in relationship management and community engagement

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build meaningful professional relationships across the charity and community sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

Do you have a passion for helping people discover the unlimited possibilities that technology can bring? Would you like to open up a world of opportunities for blind and partially sighted people in your local community by training them to use technology? Join our local technology team helping people with sight loss get the most out of technology.

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that 
have been bereaved. 

THIS ROLE COULD BE FOR YOU IF:

- Would like to make a real difference in someone’s life

- Want to challenge loneliness and can commit to a weekly phone call

- Are a good listener

- Are empathetic, patient and of a caring nature

- Have good verbal and inter-personal communication skills

- Recognise the importance of confidentiality and can uphold this in practice

- Are committed to inclusion and treating people with dignity and respect

REQUIREMENTS OF A BEFRIENDER INCLUDE:

- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed

- Completing an online call log record promptly after each phone call

- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others

- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs

- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

BENEFITS OF THE ROLE MAY INCLUDE:

- Knowing you are making a difference to someone’s life

- Joining the Omega Team who are taking action against loneliness and isolation

- An opportunity to enhance your CV or learn new skills

- An opportunity to engage with your community

SUPPORT AND TRAINING PROVIDED:

- Omega Chatterbox induction program

- Safeguarding training

- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support

- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate

- Monthly Befriender group support meetings via the Zoom app

LOCATION OF THE ROLE:

- Home-based

WHEN ARE YOU NEEDED:

- Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Why we want you

As branch chair you and your branch members will create a range of activities to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Overseeing an appropriate programme of awareness raising activities so that potential beneficiaries, volunteers and supporters are aware of SSAFA as first in mind for support.
• Building relationships with the regional and national SSAFA team, local voluntary organisations and, if applicable, SSAFA serving community teams, local military establishments, etc.
• Attending events as a key SSAFA representative.
• Providing timely reports and information to SSAFA’s central office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Working with other volunteers, regional and national team members to attract and recruit new volunteers as required.
• Work closely with the community engagement co-ordinator to recruit, welcome, induct, support, and manage volunteers in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.

The skills you need

• Motivating leadership with an ability lead a team of volunteers.
• Friendly and approachable
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area.
• Support and friendship from your local SSAFA branch and the wider SSAFA community.
• Use your skills, knowledge, and life experience to benefit others.
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews.

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.