Complaints officer volunteer roles in London
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Our vision is for a more people-powered, affordable and resilient energy system, where communities across the Norwich area play an active part through community ownership, collective action and mutual support.
We provide advice and support to households to help them reduce energy use and move away from fossil fuels; and we work with local people to explore possibilities for a different kind of energy system – whether that’s community-owned renewables, heat networks or shared projects to save energy.
We are looking for someone with significant experience in safeguarding adults to join our board as Safeguarding Lead. Our team provides energy advice home visits, which involves unsupervised contact with people who may be vulnerable. We would like to strengthen our safeguarding expertise at board level to ensure our policies and procedures are adequate, and to enable us to respond effectively if issues arise.
You should have significant experience in safeguarding, either in a professional capacity or from another voluntary role.
In addition to your general responsibilities as a member of the Board, you will:
- Work with the Executive Director to review strategic plans and address any safeguarding considerations.
- Ensure the organisation’s safeguarding policies and procedures are reviewed annually and in line with any changes to legislation.
- Support the Executive Director to ensure staff have appropriate training and awareness of safeguarding.
- Support the Executive Director to raise safeguarding concerns where necessary
- Work with the Executive Director to respond to any safeguarding allegations against staff or volunteers.
- Be a point of contact for staff or volunteers if someone needs advice or wishes to raise a complaint about safeguarding.
- Keep your own knowledge of safeguarding up to date.
The client requests no contact from agencies or media sales.
Thank you!
The British Home
Location: London (Streatham) – a mixture of online and in-person meetings
Remuneration: Voluntary role (reasonable expenses reimbursed)
Closing date: Monday, 13 April 2026
For more than 160 years, British Home has supported people living with complex neurological conditions, providing specialist neurorehabilitation and long-term care.
British Home is now entering an exciting new phase of clinical development. Recent investment has enabled the launch of a Level 2b intensive neurorehabilitation service and a specialist tracheostomy care ward, supporting British Home’s ambition to become a leader in neurorehabilitation and therapeutic care.
As the organisation continues to strengthen and expand its services, the Board is seeking to appoint three new Trustees with expertise in the following areas:
· Clinical
· Technology and Digital
· Property and Asset Management
Trustees play a vital role in ensuring The British Home delivers on its mission while maintaining the highest standards of governance, quality and accountability.
Working collaboratively with fellow Trustees and the executive team, you will help ensure the organisation delivers against its strategic objectives, operates effectively, and meets the expectations of its residents, patients and wider stakeholders.
Above all, we are looking for individuals who share The British Home’s commitment to excellent care, dignity and independence for those it supports, and who can bring thoughtful challenge, sound judgement and constructive support to Board discussions.
This is an opportunity to contribute your expertise to an organisation delivering life-changing rehabilitation and care, while helping to shape the future of specialist neurological services for those who need them most.
Further information
For an informal discussion about the opportunity, please contact Alex Williams at Giving Back Recruitment
Commitment to inclusion
British Home is committed to building a diverse and inclusive Board that reflects the communities it serves. Applications are particularly welcomed from individuals with lived experience of disability, and from candidates from ethnically diverse and other under-represented communities.
Recruitment Agency
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