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Job Title: Client Support Volunteer
Location: The Gaia Centre (Lambeth, London)
Salary: Not applicable as this is a voluntary role
Contract type: Voluntary - 4 hours per week (days to be discussed)
Hours: 4 Hours per week (days to be discussed)
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Client Support Volunteer to provide additional practical and emotional support to victims and survivors who are impacted or are experiencing domestic abuse and any other strands of Violence Against Women Girls (VAWG) and are accessing specialist support provided by the Gaia team.
As a Client Support Volunteer, your role will be to provide individual support to the clients receiving support from the Gaia Centre. This will be done either on the phone or in person and with the aim of increasing the clients’’ confidence, reducing their isolation and helping them to re-build their lives. You will do this by offering our clients and the team support in a variety of ways, including:
- Assisting clients with locating and completing applications for relevant grants, services, courses, jobs etc., providing follow-up support where necessary. These could include registering for housing or financial support, the GP or applying for a new job.
- Accompanying clients to appointments for accommodation, medical appointments or job interviews etc.
- Recognising when it is necessary to take steps to safeguard adults and children, escalating the situation swiftly and appropriately to the line manager, Community Engagement Lead.
- Encouraging clients to research activities that interest them in the local area to increase their engagement in the community
- Welcoming clients to group sessions and helping them to navigate their way safely to the correct location.
- Participating in celebrations and events held by our service, like International Women’s Day.
- Providing some administrative support when required e.g. taking calls and messages; updating client contact details; sharing information about the service with professionals and clients.
- Ensuring client records are updated accurately and that the security of sensitive information is maintained. This is to protect our clients and ensure Refuge remains GDPR compliant.
- Plus much more - please refer to our job pack for more information.
Training: You will be required to attend 3 days of training on the 14th, 15th and 16th of September from 10am-4pm each day (non-negotiable)
Closing Date: 09:00am 24 June 2026
Interview date: 1 and 2nd July 2026
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interested in supporting victims/survivors of domestic abuse?
We are currently recruiting Trustees to help us take the charity forward into the future.
Herts Domestic Abuse Helpline is a registered charity led by a Board of Trustees.
The Trustees (all unpaid volunteers) act individually and collectively, to provide overall stewardship of the charity, in accordance with our governing document and relevant legislation. In essence we look after the staff, volunteers and the organisation, so they can support the community.
You don’t need specific qualifications or experience to be a trustee and we welcome people of all ages, backgrounds and experience.
Prospective candidates will need to:
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Have empathy with the work of the Helpline
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Be able to devote the necessary time and effort
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Have well-developed communication and interpersonal skills
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Have good judgement
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Be able to work as a team
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Have the ability, commitment and drive to take the organisation forward
Trustee Opportunities
For any charity succession planning is important and with that in mind we are currently looking for people to join our Board as Trustees.
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Chair: Our Chair will be stepping down soon after 15 years and we are looking for someone to learn the ropes beside her before taking on the role.
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Treasurer: After 10 years, our Treasurer is looking to retire in the next year. The Treasurer’s role description is on our website.
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General Trustees: Please see the role description on our website
If you would like to apply please complete the application form on our website. You are welcome also to email Chris Roach, Chair, at that address to arrange an informal chat.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising events organisers have the exciting and varied role of helping plan and deliver local fundraising events to raise the vital funds needed to help cats. Our fundraising events organisers use their passion for cats and people to plan cake sales, barn dances, quiz nights and everything in between.
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You'll be:
- planning fundraising events and activities like cake sales, quiz nights and barn dances
- providing the treasurer with information on funds raised from fundraising events
- encouraging and promoting a professional image of Cats Protection
- following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising events organisers usually spend two to three hours per week in this role, which is flexible and can be shared by more than one volunteer.
You may be just the volunteer we've been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Registered Charity
501 - 1000
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.