Customer care officer volunteer roles in Camden town, greater london

We believe in the power of holidays to transform lives. Time away matters. For many families facing tough times -whether through financial hardship, illness or other challenges - a short break can feel out of reach. Yet, these moments of escape and connection are vital for well-being, resilience, and hope.

Our mission is simple but powerful: to provide families who wouldn’t otherwise get a break with the chance to spend quality time together, make memories, and return home stronger. 

As a Trustee, you will play a crucial role in shaping our future. You’ll help guide our strategy, ensure we remain true to our values, and support us in reaching even more families who need our help. Your expertise, insight, and passion can help us grow and innovate, so that no family is left behind when it comes to the simple joy of time away together.

About our Trustee Team

Our Trustees are a team of volunteers who use their diverse skills, experiences, and perspectives to set the strategic direction of the charity and make sure it’s doing what it was set up to do in the best possible way.

Family Holiday Charity has an ambitious strategy over the next few years, which will see us expand our services to families, develop our influencing work within the travel and leisure industry and government, and evolve our ways of working so that we can accept and use gifted breaks, travel and other services at scale, to give families who really need it a holiday.

To help us do all that we’ll need the guidance, challenge, connections, and support of all our Trustees.
Given our goals, we’re particularly looking to add the following professional skills and experiences to our team.

• HR-Focused- a Trustee who will serve as Chair of the Nomination & Remuneration Committee, providing strategic oversight of people, culture and organisational development whilst acting as the Board’s Safeguarding lead and supporting the Charity’s safeguarding assurance framework. Prior safeguarding experience is desirable but not essential.

The Commitment 

We’ll ask you to participate in four two-hour Board Meetings per year, typically in person at our office in London or remotely.We also get together for a Strategy Day in September/October, which is held on a weekday in London, and you’d need to attend that in person.

We can support with any access needs for in-person meetings.,

There are two Board sub-committees- one which focuses on our Finances and Risk, and one which considers our people (Trustees and Staff). Once you’ve settled into the role, most Trustees join one of them. They meet remotely around four  times a year.

Outside of formal meetings, you’ll be warmly encouraged to get to know the staff team, and attend fundraising events 
or other events to meet referrers, families, and supporters wherever possible.

Overall, you’ll need to be able to commit around 6 hours each month for a mix of meetings and events, contributing
your skills and perspective to projects, building your knowledge of the charity and developing as a Trustee.

See the trustee pack for more information and for the application and interview process - click apply to see this. Please note the deadline has been extended to midnight on Sunday 19th April 2026 to ensure the professionals skills and areas of experience (as listed above) are captured.

Ben is the charity supporting the health and wellbeing of people who work or have worked in the UK automotive industry. As the sector continues to transform, Ben is entering an ambitious new phase to significantly expand its reach, strengthen its role as the industry’s trusted wellbeing partner and deliver its goal to treble impact and double fundraising by 2030. With strong financial foundations and clear ambition for growth, we are now seeking new Trustees to help shape this next chapter.

Board of Trustees  (Voluntary)

As a Trustee, you’ll play a key role in guiding Ben’s strategy, championing good governance and supporting our senior team. You’ll help us stay connected to the needs of today’s workforce and ensure our impact keeps growing.

We’re particularly keen to bring fresh perspectives onto our Board, and we actively encourage younger people and early‑career leaders to apply - including those who may not have been a trustee before. If you’re motivated by improving wellbeing and want to build your leadership experience, we’d love to hear from you.

We are looking for Trustees who can bring insight in one or more of the following areas:

• Automotive industry (retail, manufacturing or aftermarket)
• Fundraising, philanthropy, income generation or business development
• Welfare, health and wellbeing
• Impact measurement, evaluation or outcomes frameworks
• Brand, marketing, communications, social media or customer experience
• Finance, audit and risk
• Technology, digital or data
• Research and development
• Governance

We’d especially love to hear from you if you:

• Are values‑driven and excited about helping others
• Bring a collaborative, open‑minded approach
• Want to develop board‑level experience
• Can offer a different generational or lived‑experience viewpoint

We welcome values driven leaders who bring strong judgement, collaboration and diverse perspectives, and who are motivated by improving wellbeing across the automotive industry.

The Board meets 4 times a year, with approximately 50% of those taking place in-person. 

Chair of the Board of Trustees and Trustee Opportunities (Voluntary)

Ben is the charity supporting the health and wellbeing of people who work or have worked in the UK automotive industry. As the sector continues to transform, Ben is entering an ambitious new phase to significantly expand its reach, strengthen its role as the industry’s trusted wellbeing partner and deliver its goal to treble impact and double fundraising by 2030. With strong financial foundations and clear ambition for growth, we are now seeking a new Chair and several Trustees to help shape this next chapter.

The Chair will provide strategic leadership to the Board, support and challenge the CEO, and ensure strong governance, financial sustainability and clarity of purpose. They will lead the Board in setting strategy, driving impact, stewarding significant reserves and acting as an ambassador across the sector.

We are looking for:

• Non-executive experience including as committee or board chair
• Strong governance and financial acumen
• Experience of organisational change or growth
• A collaborative, values driven leader who brings sound judgement, strategic insight and excellent relationship building skills.

The Board meets 4 times a year, with approximately 50% of those taking place in-person. The Chair will serve up to 4 years.

Fundraising events helper

Fundraising hub - South west

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

A bit more information about this role and the team

This volunteer opportunity is perfect for anyone who enjoys being part of local community events and wants to make a meaningful difference for cats across the South West. As a fundraising events helper, you will support a range of enjoyable activities such as craft fairs, coffee mornings, quiz nights, county shows and supermarket collections. Your support at these events helps raise the vital funds needed to care for cats and kittens in need.

Every event you take part in truly makes a difference. Even small amounts go a long way. Just £5 can feed a cat in our care for 25 days, helping us provide the food, warmth and comfort they rely on.

You do not need previous experience. All you need is a friendly attitude, a willingness to get involved and an interest in helping cats. Whether you prefer setting up stalls, chatting to members of the public or supporting activities throughout the day, there is a place for you on the team. Any time you can give will help us continue our work and support cats who need it most.

This role is very flexible. You can choose to volunteer at a single event for a couple of hours or join multiple events throughout the year. We will keep you updated with upcoming opportunities so you can choose what suits you best.

Wherever you are based in the South West, you will have full support from your fellow volunteers and the Fundraising Hub team. They are always available to offer guidance, resources and encouragement.

We will support you every step of the way.

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Become a Fundraising Volunteer!

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

About us: 

H4All is working to advance the health and wellbeing of residents in the London Borough of Hillingdon.

This is done through our Community Champions programme, which is an initiative made up of organisations and local volunteers who promote positive wellbeing messaging and share healthcare information.

Who are we looking for? 

We are looking for committed volunteers who want to combine their passion for coaching and public health.  As a Wellbeing Coach Volunteer, you’ll be supporting a community-led programme by working with clients (Punjabi women) with Type 2 diabetes to help them set goals. 

This is a meaningful opportunity to reduce health and inequalities in Hillingdon, while gaining hands-on experience and benefiting from free training and support.    

Key Responsibilities 

• Attend sessions with a client (30 minutes) over a period of 6 months.

• Setting goals, developing an action plan and supporting clients to achieve goals

• Be able to listen non-judgmentally and communicate effectively

• Signposting client to relevant organisations, activities and support

• Give regular updates to the Health and Wellbeing Programme Officer

Benefits for you: 

• Free, specialised training and mentoring provided, enhancing personal and professional skills. 

• Hands-on experience in wellbeing coaching. 

• Networking opportunities with healthcare professionals, community organisations and other volunteers. 

• A chance to make a meaningful difference in people’s lives. 

Training and support given: 

Mandatory training:  

•  Online Mental Health courses 

• NHS blood pressure testing

• Diabetes online training 

• Wellbeing Coach training (ongoing) 

Throughout your time volunteering with us, there will be additional online and in-person training that will be offered (depending on interest and projects we are running).

Expenses: 

We can provide expenses for travel and parking at events or training.

Skills and attributes required: 

• Ability to speak Punjabi

• Friendly, supportive and non-judgmental attitude.

• Effective communicator and active listener.

• Respectful of confidentiality and procedures.

• Reliable and committed.

• Empathetic and understanding of others’ cultures, beliefs and backgrounds.

Desirable:

• Previous qualifications or experience in Coaching would be highly beneficial but is not needed.

Reporting to: Health and Wellbeing Programme Officer

Commitment required: 

• Full induction and Mandatory online courses, as well as Blood pressure checks training before starting your volunteering. 

• Attend relevant training when offered. 

• We ask for a commitment of 6 months due to free training and individual support/development offered to our volunteers. In addition, you will be supporting clients on a one-on-one basis.

• You’ll be working with a client over a period of 6 months, and meet them at Townfield Doctors Surgery for six 30-minute sessions to track their progress.

Documents Required: 

• In your application form, you will be asked for 2 references who have known you for at least a year. They can be from a professional, a friend, a support worker etc.

• A basic DBS check is required for public-facing roles.

To apply for this role: 

A H4ALL application form must be completed. You can email us or visit our website to get an application form.

Fundraising volunteer in Cannock (Staffordshire)

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

Become a Fundraisng Team Leader Volunter!

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• supporting and encouraging a team of fundraising volunteers
• planning fundraising events and activities with your team
• allocating tasks before and during fundraising events
• keeping financial records from fundraising events
• encouraging and promoting a professional image of Cats Protection
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

This Role Brings People Together to Fund Change

At Tell My Truth and Shame the Devil C.I.C., our events are more than fundraising, they are experiences that build community, raise awareness and mobilise support. The Fundraising Events Coordinator ensures that every event, from small community gatherings to large-scale campaigns, is organised, compelling, and aligned with C.I.C values. You will manage planning, logistics, partnerships, and execution, creating spaces where donors, volunteers, and community members can connect, engage, and contribute.

This is not a casual party-planning role, it is strategic, operational, and central to our movement-building work.

About the role:

To plan, organise, and deliver fundraising events and community initiatives that engage supporters, generate income, and strengthen relationships while ensuring alignment with C.I.C values, safeguarding, and operational standards.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Strong Experience planning, coordinating, and delivering events, campaigns, or community initiatives.
• Familiarity with fundraising or donor-focused events.
• Budgeting and financial tracking for events.
• Experience coordinating volunteers or small teams.
• Strong organisational and project management skills.
• Ability to manage multiple deadlines, logistics, and stakeholders.
• Competence in using spreadsheets, event management tools, or CRM systems.
• Strong communication and interpersonal skills for engaging donors, volunteers, and partners.
• Knowledge of safeguarding, GDPR, and health & safety considerations for events.
• Ability to evaluate event success and provide actionable recommendations.
• Experience producing promotional or campaign content in collaboration with communications teams.

Desirable / Can Be Developed

• Experience with digital or hybrid event platforms.
• Understanding of donor engagement strategies and campaign alignment.
• Experience working in volunteer-led or grassroots organisations.
• Familiarity with sponsorship acquisition and management.
• Skills in post-event reporting and data analysis for donor retention.

Qualifications

• Formal qualifications not required, but desirable 
• Equivalent, essential professional experience in events, fundraising, or project coordination is highly mandatory.

Main Responsibilities/ Key Duties

• Plan, coordinate, and execute fundraising events, campaigns, and community initiatives, both in-person and virtual.
• Develop event concepts and strategies aligned with the C.I.C’s mission, fundraising goals, and target audiences.
• Manage all event logistics, including venues, suppliers, volunteers, schedules, and budgets.
• Collaborate with the Fundraising Director to ensure events support broader fundraising strategies and income targets.
• Work with Content and Donor Communication Specialists to create promotional materials, event invitations, and campaign messaging.
• Coordinate with the Finance Liaison Officer and Data and Donor Relations Officer to track sponsorships, ticket sales, donations, and in-kind contributions.
• Ensure all events comply with safeguarding, health and safety, GDPR, and C.I.C policies.
• Recruit, brief, and manage volunteers supporting events, providing guidance and supervision as needed.
• Oversee post-event follow-up, including donor acknowledgement, surveys, and reporting to leadership.
• Monitor and evaluate event performance, providing recommendations for improvement and lessons learned for future activities.
• Maintain clear records of event budgets, attendance, outcomes, and feedback.
• Support community engagement and participation, ensuring events are inclusive, accessible, and reflective of C.I.C values.
• Act as the point of contact for external partners, sponsors, and stakeholders involved in events.
• Contribute to long-term planning for recurring or annual fundraising initiatives.

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid hands-on or logistical challenges
• Are seeking immediate paid employment
• Are uncomfortable managing sensitive, trauma-informed, or high-profile events

Important to Be Clear:

• This is a volunteer role during the C.I.C’s build phase
• It carries real responsibility for planning and delivering impactful events
• Paid roles will emerge as funding and sustainability allow

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word
Events bring people together.
Safety keeps them coming back.

If you know that:
Inclusive spaces protect dignity. Planning is part of safeguarding. Care creates community.