Customer service and programme assistant volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FareShare Merseyside redistributes quality surplus food to over 232 community-based organisations who are working with vulnerable people across the region and parts of North Wales. We are keen to expand our reach, actively looking to recruit charity members who want to help us in our Warehouse, Vans, and Kitchen.
Volunteering with FareShare Merseyside
Our volunteers are at the heart of our service, with an amazing team of almost 100 volunteers, who ensure quality surplus food reaches those most in need in all communities in our region. As a thank you for their support, we hold regular wellbeing social events and offer pathways onto our employability program.
What is a Warehouse Assistant?
As a WA, you would sort the food that we receive from our food partners and pick daily orders for charities. It’s a great way to keep fit and all you need is a sturdy pair of hands!
What will I be doing?
- Working as part of a team to manually sort and store large deliveries of surplus food
- Helping to assemble the daily deliveries of food for local charities and community groups
- Making sure the food is within use by dates and handled safely
- You may also be asked to contact our charity members to talk through the food we have available to create their weekly food order
What we need you to be:
- Able to perform physical tasks including lifting and loading
- Basic literacy and numeracy skills to record quantities and types of food
- Work well as part of a team
- Happy to complete tasks independently according to instruction
- Adaptable – managing surplus can be unpredictable so day to day tasks can vary
- Positive, friendly, and enthusiastic about tackling food waste and food poverty
What will I get out of it?
- A fun and friendly environment
- Be part of a team of like-minded people
- Gain warehouse management skills such as a Level 2 Food Safety and Hygiene certificate and forklift training / such as food safety, and manual handling.
- Working reference available after 3 months in the role
- The opportunity to support a great cause and give back to your community
- Be at the forefront of stopping good food from going to waste
- Reasonable travel expenses and a free lunch
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FareShare Merseyside redistributes quality surplus food to over 232 community-based organisations who are working with vulnerable people across the region and parts of North Wales. We are keen to expand our reach, actively looking to recruit charity members who want to help us in our Warehouse, Vans, and Kitchen.
Volunteering with FareShare Merseyside
Our volunteers are at the heart of our service, with an amazing team of almost 100 volunteers, who ensure quality surplus food reaches those most in need in all communities in our region. As a thank you for their support, we hold regular wellbeing social events and offer pathways onto our employability program.
What will I be doing?
- Travelling with designated van drivers to deliver and collect food
- Representing FareShare in a courteous and professional manner at all times
- Supporting drivers to carry out routine checks on the vans, taking responsibility for the vans throughout the day and reporting accidents or damage to the van or other vehicles
- Supporting drivers to complete all relevant paperwork
- Planning routes, sorting food, picking orders, loading and unloading vans
- Assisting with maintenance of the vans including cleaning
What we need you to be:
- Minimum of 18 years old
- Good at map reading and/or able to use a Sat Nav system
- Positive, friendly and enthusiastic about tackling food waste and/or food poverty
- Able to perform physical tasks including lifting and loading
- Good with numbers, identifying different foods, writing clearly
- Able to work effectively and use your initiative in a fast-paced environment
- Able to work well in a team and on your own
- Able to follow FareShare’s policies & procedures
- Flexible – there may be times when we ask you to help on other projects/tasks
What will I get out of it?
- Support and supervision from the Regional Volunteer Manager
- An induction and training for the role
- Reasonable travel expenses and a free lunch
- A fun and friendly place to work
- The opportunity to take on new challenges
- A work reference for those who have satisfactorily committed to at least 3 months
- The opportunity to support a great cause and give something back to your community
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At RSPCA Buckinghamshire South Branch, our charity shops are looking for friendly, local volunteers to join our team and help make our shops in Chesham and Burnham a huge success. Make new friends, have fun, and help us help more animals!
As a volunteer Charity Shop Assistant, you would join a small team working with the shop manager and 1-2 other volunteers to help make it a success and raise vital funds for animal welfare.
Why Volunteer With Us?
As a volunteer charity shop assistant, you will:
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Support a worthwhile cause and help improve animal welfare.
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Be part of a friendly and dedicated team.
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Enjoy a fun and fulfilling role at the heart of the local community.
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Training and development opportunities, including induction and ongoing support.
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Learn excellent new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more.
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Access to the RSPCA Learning Hub with a wide range of training materials.
What You’ll Be Doing:
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Helping customers in the shop find what they need.
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Accepting donations of items and money from the public.
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Processing sales through the till and card machine, including Gift Aid. (Training is provided but if you are not comfortable using the till, please get in touch because we have plenty of other tasks that do not involve the till).
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Sorting through donated items to determine what we can sell.
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Preparing donated items for sale by steaming and hanging items.
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Merchandising stock on the shop floor.
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Creating attractive shop window displays.
What We’re Looking For:
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Friendly, local volunteers who are confident talking to people.
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Retail experience would be ideal but is not necessary as full training will be given.
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We are ideally aiming for someone who is flexible and can offer an ongoing commitment predominately 8 hours or more per week.
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Good communication and numeracy skills.
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You will need to be aged 16 or over.
What’s in It for You?
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Meet new people and make new friends.
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Learn new skills to enhance your CV.
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A comprehensive induction and training programme relevant to your role.
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Volunteer in a fun environment at the heart of your local community.
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Know that your time and effort is making a real difference to the welfare of animals.
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We’re happy to reimburse reasonable travel expenses incurred while volunteering.
Practical Considerations:
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Online induction - you’ll need to complete an online induction but if you are not able to use IT we do have a paper-based induction as an alternative.
Disclaimer:
Our voluntary roles are subject to:
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An informal interview and trial period.
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Submission of two referees’ contact details.
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Completion of relevant training and assessments for the role.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers. A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.
Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility! It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis. So, it's vital that we have the right people on hand and that's where you come in!
If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person. We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.
Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people!
Role overview:
As is typical of working with the community, no one day is the same. As such, the role may include, but is not limited to:
- Opening the site ready for business and helping to prepare the shop
- Closing the shop at the end of the day
- Greeting customers and acting as a friendly, supportive and welcoming face
- Supporting customers to work out what they need, and to hire the equipmen
- Keeping the site looking presentable and welcoming
- Handling cash and taking card payments
- Supporting people to sign up as Shopmobility members and to join Equal Lives as members
- Responding to queries on social media, email and telephone
- Taking future bookings for the equipment
- Cleaning and maintenance of vehicles when they’re returned
- Marketing and promoting the shop
- Some other occasional ad hoc tasks as required
We’ll give you:
- Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection
- The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
- An accessible city centre location
- A variety of activities to challenge you and develop your skills
- The opportunity to take on additional responsibilities as you gain experience
- Specific tasks focusing on the skills you want to gain
- A friendly and supportive team of staff and volunteers
- A mapped out plan of personal development to help you evidence your professional progression
You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills.
If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you.
Volunteering Arrangements
The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.
All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.
New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff
Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details.
Volunteers are required to adhere to the organisation’s policies and practice guidelines.
Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs.
Person specification
- Honesty
- An ability to be empathic, whilst maintaining professional boundaries
- Reliability, and only committing to a level of volunteering which is realistic
- Good interpersonal skills
- The ability to be non-judgemental
- Good verbal and written communication skills
- Excellent listening skills
- Commitment to attend training courses and team meetings
- Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
- Dedicated to the empowerment of Disabled people
Registered Charity
21 - 50
We strive to remove disabling barriers, empowering Disabled people to have choice and control in their lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview:
The Administrator will play a vital role in supporting the smooth and efficient running of the organisation. This position involves handling administrative tasks, maintaining records, supporting communications, and assisting with event coordination. The role requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
General Administration:
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Maintain and update records, databases, and files.
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Handle correspondence, including emails and phone enquiries.
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Prepare reports, documents, and presentations as required.
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Support meeting coordination, including scheduling, agenda preparation, and minute-taking.
Financial & Office Support:
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Assist with processing invoices, expenses, and financial records.
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Monitor office supplies and place orders when necessary.
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Support the Head of Operations with budget tracking and financial documentation.
Event & Programme Support:
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Assist in organising events, workshops, and meetings.
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Coordinate logistics, including venue booking, catering, and materials.
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Support volunteer and participant communications.
Communications & Stakeholder Engagement:
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Maintain mailing lists and support donor communications.
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Assist in preparing newsletters, social media updates, and website content.
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Liaise with stakeholders, including funders, partners, and volunteers.
Qualifications & Skills:
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Previous experience in an administrative role.
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Strong organisational and time-management skills.
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Excellent written and verbal communication skills.
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Proficiency in Microsoft Office and cloud-based tools
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Ability to work independently and manage multiple priorities.
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A passion for nonprofit work and community engagement.
This role is ideal for a detail-oriented and proactive individual who enjoys providing essential support to ensure the smooth running of a charitable organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPCA South London
Our charity shop in the heart of SW17 7TW is looking for a friendly volunteer to join our team and help make our shop a huge success. Make new friends, have fun, and help us help more animals!
As a volunteer Charity Shop Assistant, you would join a small team working with the shop manager and 1-2 other volunteers to help make it a success and raise vital funds for animal welfare.
About Our Charity Shop
The shop plays an essential role in raising the profile of the RSPCA in our local community and funds for our branch so that we can continue our vital animal welfare work. Our shops sell a mixture of donated items, including clothes, books, bric-a-brac and collectables, and a selection of new items. We have positions available on the shop floor and in our stock room or you could volunteer to do a mixture of both.
Volunteer Charity Shop Assistant responsibilities
- Helping customers in the shop find what they need.
- Accepting donations of items and money from the public.
- Processing sales through the till and card machine, including Gift Aid.
- Sorting through donated items to determine what we can sell.
- Preparing donated items for sale by steaming and hanging and items.
- Merchandising stock on the shop floor.
- Creating attractive shop window displays.
What we are looking for in a volunteer Charity Shop Assistant
- Friendly volunteers who are confident talking to people.
- Retail experience would be ideal but is not necessary as full training will be given.
- We are ideally aiming for someone who is flexible and can offer an ongoing commitment.
- Good communication and numeracy skills.
- You will need to be aged 16 or over.
What we can offer you as a volunteer Charity Shop Assistant
- A way to meet new people and make new friends in your local area.
- A place where you will learn excellent new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more.
- An excellent induction and training programme relevant to your role.
- The opportunity to make a huge difference to the welfare of animals.
- Reimbursement for any reasonable travel expenses you may incur whilst volunteering with us.
If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!
We hope you are interested in volunteering for the South London Branch
Join us in making a real difference to the lives of animals in need.
Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPCA South London Branch
Our charity shop in the heart of CRYSTAL PALACE is looking for a friendly volunteer to join our team and help make our shop a huge success. Make new friends, have fun, and help us help more animals!
As a volunteer Charity Shop Assistant, you would join a small team working with the shop manager and 1-2 other volunteers to help make it a success and raise vital funds for animal welfare.
About Our Charity Shop
The shop plays an essential role in raising the profile of the RSPCA in our local community and funds for our branch so that we can continue our vital animal welfare work. Our shops sell a mixture of donated items, including clothes, books, bric-a-brac and collectables, and a selection of new items. We have positions available on the shop floor and in our stock room or you could volunteer to do a mixture of both.
Volunteer Charity Shop Assistant responsibilities
- Helping customers in the shop find what they need.
- Accepting donations of items and money from the public.
- Processing sales through the till and card machine, including Gift Aid.
- Sorting through donated items to determine what we can sell.
- Preparing donated items for sale by steaming and hanging and items.
- Merchandising stock on the shop floor.
- Creating attractive shop window displays.
What we are looking for in a volunteer Charity Shop Assistant
- Friendly volunteers who are confident talking to people.
- Retail experience would be ideal but is not necessary as full training will be given.
- We are ideally aiming for someone who is flexible and can offer an ongoing commitment.
- Good communication and numeracy skills.
- You will need to be aged 16 or over.
What we can offer you as a volunteer Charity Shop Assistant
- A way to meet new people and make new friends in your local area.
- A place where you will learn excellent new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more.
- An excellent induction and training programme relevant to your role.
- The opportunity to make a huge difference to the welfare of animals.
- Reimbursement for any reasonable travel expenses you may incur whilst volunteering with us.
How to Apply:
If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!
Please visit our website to learn more about what we do.
We hope you are interested in volunteering for our Crystal Palace store.
Join us in making a real difference to the lives of animals in need.
Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.
As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.
This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.
What You’ll Be Doing
- Updating website pages with new events, news and programme information
- Supporting the layout and accessibility of website content
- Uploading photos, articles or updates to digital platforms
- Helping staff and volunteers use digital tools
- Assisting with digital forms, data collection and record management
- Providing basic troubleshooting support or referring technical issues to the appropriate person
- Helping test and improve the digital tools and systems used by the team
Skills and Qualities We’re Looking For
- Confidence using websites, IT systems and digital tools
- Good understanding of basic data management and online platforms
- Problem-solving and attention to detail
- Clear communication and teamwork skills
- Reliable and organised approach to tasks
- Awareness of data protection and confidentiality principles
What You’ll Gain
- Experience supporting the digital operations of a community charity
- Opportunities to develop IT, web management and problem-solving skills
- Insight into digital tools used in the voluntary sector
- The satisfaction of helping improve online access and efficiency
About Us
We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.
Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.
Safeguarding and Inclusion
We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.
Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.
We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.
Registered Charity
6 - 10
A catalyst for overcoming poverty at its root by empowering marginalised people and developing sustainable communities.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Friends carefully recruit, train, and match volunteers with families in Central-West London. Our volunteer befrienders offer practical and emotional support based on each family's unique needs and potential. We offer two volunteer opportunities - Big Buddies and Parent Buddies.
Volunteers will aim to help parents to discover their strengths, build confidence, and resolve difficulties. Volunteers meet with their match weekly for a period of 6 -12 months.
Activities might include:
- Supporting a parent to take their children on days out.
- Helping to strengthen family relationships.
- Providing a listening ear.
- Helping parents to build confidence in themselves.
Essential Criteria:
- You must be able to commit to the Parent Buddy programme for a minimum of 6 months.
- 18+
- Must have lived in the UK for the last 2 years
What we provide in return:
- Full induction training and ongoing training
- DBS check
- Weekly supervision and support
- The chance to learn new skills
- References provided after 6 months' commitment
- Reimbursement of travel and session expenses
We are an equal opportunities charity and value the principles of diversity and inclusion, which is central in providing successful support to our families. We welcome and encourage applications from people with a wide range of backgrounds and experiences, including people from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds.
In the first instance, please register your interest in becoming a volunteer with us - you can do that by contacting us here for an application form.
Once we've reviewed your application, a member of our team will be in touch with next steps.
The client requests no contact from agencies or media sales.