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Customer service assistant volunteer roles in Birmingham, west midlands
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Cannock, Staffordshire (On-site)
19.16 miles
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem.
About the volunteer role
To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:
- Stock preparation volunteer
- Volunteer shop sales assistant
- Volunteer stock generation assistant
- Volunteer window dresser/Merchandiser
- Specialist knowledge volunteer (antiques and collectables)
- Specialist knowledge volunteer (books and entertainment)
- Housekeeping volunteer
Key tasks
There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:
- Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
- Receiving donated items from members of the public
- Sorting, steaming, tagging and preparing donated items for sale
- Creating visually appealing window and in-store displays
- Keeping the shop floor well stocked, clean and coordinated
- Processing sales and serving at the till
- Signing up gift aid donors
- Stock rotation
- Identifying special or valuable items within donated stock
About you
- Passionate about customer service
- Good communication skills
- Friendly and helpful
- Respectful of others and their diversity
Experience & skills you will gain
- Experience of working as part of a team
- Retail experience
- Stock organisation
- Selling skills
- Customer service skills
Our Commitment
We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Refreshed on: 05 May 2026
Closing date: 06 August 2026 at 15:32
Job ref: Mind Shop Cannock - Shop Volunteer
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
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Thank you!
Remote
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
About the Role
We are Buttons & Bubbles C.I.C. We aim to increase inclusion and representation for the disabled community across society. We have several different services including bespoke characters, workshops, free resources, events, sensory trails and more.
As we continue to grow, we are on a mission to make finding and accessing information around everything to do with disability easier. Hence, we're putting together a brand-new team of volunteers who are passionate about content and using the power of social media for good
Who Are We Looking For?
·Someone who is passionate about our mission of inclusion, representation, and belonging.
·Having social media skills is helpful, but enthusiasm for creating and editing content, building online communities, and supporting our digital presence is essential.
·You should enjoy research, taking on challenges, and bringing a creative mindset to your work.
·Be willing to learn or have knowledge of editing and posting videos.
·Be able to support our online initiatives while collaborating with our team.
What Do We Expect?
·Must be willing to undertake our training programme, which will be completed virtually at a time that suits you.
·Have a DBS check (preferably be on the update service) or be willing to complete one with us.
·Sign our volunteer contract. (If you disagree with anything in it, please discuss it with us; we’re happy to make small changes where appropriate.)
·Have a positive attitude toward disability and illness.
Benefits of Volunteering with Buttons & Bubbles C.I.C
·Make a difference in your community.
·Have a positive impact on people’s lives.
· Develop your current skills and gain new ones.
· Demonstrate your commitment and reliability to future employers.
· Show your ability to balance and manage your time effectively.
· Build your confidence.
· Explore new areas of interest by taking on additional tasks if you wish.
Application Instructions
If you have any accomodations you would like us to make for your interview please do get in touch.
Organisation
Buttons & Bubbles CIC
View profile
Non Charity Employer
Non Charity Employer
To increase inclusion and representation across society for disabled families.
Posted on: 28 April 2026
Closing date: 27 July 2026 at 16:43
Job ref: B&B-SMA
Tags: Advice / Information, Campaigns, Communications, Advocacy, Digital, Customer support, Education, Health / Medical, Human Rights, Learning Disability, Social Media
The client requests no contact from agencies or media sales.
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