Customer service coordinator volunteer roles in Belfast
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.
Key Responsibilities:
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Participant Engagement & Support:
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Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.
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Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.
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Administrative Coordination:
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Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.
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Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.
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Documentation & Reporting:
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Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.
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Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.
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Logistics & Communication:
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Manage programme logistics, including training materials, technology setups, and participant resources.
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Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.
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Compliance & Record-Keeping:
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Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.
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Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.
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Required Qualifications:
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Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.
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Experience:
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1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.
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Experience managing high-volume inquiries and maintaining detailed records.
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Skills:
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Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.
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Strong verbal and written communication skills, with a customer-service-oriented approach.
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Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.
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Attention to detail and commitment to accuracy in data entry and reporting.
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The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Non Charity Employer 
51 - 100
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.
Our Story
Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.
Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.
The Role
We are seeking an experienced, highly organised, and proactive Volunteer Events Coordinator to manage activity experiences awarded to campaign winners and support the development of new partnerships.
This is a key operational role ensuring experiences run smoothly from planning through to completion, while also helping to secure activity sponsors for monthly charitable campaigns.
Key Responsibilities
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Coordinate and manage activity bookings for campaign winners through partner providers
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Liaise directly with creators and winners to arrange meet and greet experiences
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Collect availability from winners for experiences booked on their behalf
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Confirm bookings, manage logistics, and communicate details clearly to all parties
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Send reminders and follow ups to ensure experiences proceed as planned
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Support post event engagement, including encouraging appropriate social sharing
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Build and maintain strong relationships with activity providers
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Proactively identify, approach, and secure activity providers willing to sponsor experiences for monthly charitable prize draws (ideally one per month)
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Assist in developing long term partnerships with activity sponsors and collaborators
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Organise security arrangements when required through approved security partners
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Maintain accurate records of bookings, communications, and outcomes using our CRM management system. Experience using a CRM or similar database is required. We currently use HubSpot, which would be advantageous, although not essential as training will be provided.
Skills and Experience Required
Essential:
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Proven experience in event coordination, event management, or a similar role
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Excellent customer service skills
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Outstanding written and verbal communication skills
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Strong organisational skills and attention to detail
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Ability to work independently and manage multiple priorities
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Proactive, resourceful, and confident in outreach and relationship building
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Professional, reliable, and solution focused
Desirable:
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Experience securing sponsorships or partnerships
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Experience working remotely within a team
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Interest in charitable or social impact work
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Based in London or Hertfordshire for occasional in person meetings (not essential)
Working Arrangement
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Fully remote position
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Flexible working hours with a minimum commitment of 15 hours per week
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No travel required. However, if you choose to meet with potential or existing partners in person, reasonable travel costs will be covered where possible.
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Occasional (optional) in person team meetings
Why Volunteer With Us
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Play a key role in delivering meaningful experiences that support UK causes
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Gain valuable experience in events coordination and partnership development
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Join a mission driven organisation at an exciting stage of growth
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Flexible volunteering that can fit around other commitments
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Opportunity to build professional relationships across the charity, creator, and events sectors
Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.
Our Story
Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.
Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.
The Role
We are seeking a proactive, organised, and supportive Volunteer Campaign Support Coordinator to oversee and assist with live prize draw campaigns on the platform.
This role focuses on ensuring creators feel supported throughout their campaign, that key communications are delivered on time, and that each live draw runs as smoothly and successfully as possible.
Key Responsibilities
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Monitor and support all live prize draw campaigns on the platform
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Liaise with creators throughout the live campaign period to provide encouragement, guidance, and practical support
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Schedule, diarise, and send campaign communications using approved templates
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Coordinate with internal team members when campaigns go live
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Provide reminders, tips, and prompts to help creators maximise engagement
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Respond to creator enquiries and provide assistance as needed
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Conduct support calls where appropriate
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Maintain accurate records of communications and campaign progress using our CRM management system
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Ensure all tasks are completed in a timely and professional manner
Skills and Experience Required
Essential:
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Strong customer service experience
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Excellent written and verbal communication skills
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Confidence using computers and online systems
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Experience using a CRM or similar database system
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Strong organisational skills and attention to detail
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Ability to manage multiple tasks independently
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Supportive, positive, and professional approach
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Reliable and proactive working style
Desirable:
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Familiarity with HubSpot CRM (preferred but not essential as training will be provided)
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Experience supporting clients, customers, or account holders
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Experience working remotely within a team
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Interest in charitable or social impact work
Working Arrangement
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Fully remote position
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Flexible hours depending on the number of live campaigns
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Workload will vary as the platform grows
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Occasional (optional) in person team meetings
Why Volunteer With Us
-
Play a key role in supporting campaigns that raise funds for UK causes
-
Gain valuable experience in campaign coordination and client support
-
Join a mission driven organisation at an exciting stage of growth
-
Flexible volunteering that can fit around other commitments
-
Opportunity to build professional relationships across the charity and creator sectors
Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.
The client requests no contact from agencies or media sales.