51 Data office administrator volunteer roles in East of England

Admin Volunteer

Hours: 2-5 hours per week, flexible

We are looking for a friendly, organised, and dependable volunteer to support our services in Basingstoke with administration activities for 2-3 hours a week, based in our Abingdon office. This is a wonderful opportunity for someone who enjoys administration, working with data, and supporting charities.

About Us 

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK.

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

 What will I be helping with?

• General office administration and administrative support
• Supporting the wider team with ad hoc administrative tasks such as shredding, scanning and archiving documents
• Maintaining database records in line with data protection requirements
• Collecting & inputting data 
• Answering the phone and taking phone messages

Skills needed

· Friendly, professional & adaptable to take on all admin tasks

• To be comfortable using Microsoft Office software
• Comfortable working with databases and willing to learn new systems
• Great organisational skills and an eye for detail
• Reliable, trustworthy, and able to maintain confidentiality in line with data protection
•  

Benefits to the volunteer

· Being part of a friendly supportive and welcoming team

· Comprehensive training & ongoing support for volunteers

· This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives. 

• The chance to develop new skills, build on your CV & gain confidence in a friendly work environment

· Volunteers can claim travel expenses

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·Answer telephone calls and take messages accurately.

·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·Input data into systems, ensuring accuracy and confidentiality.

·Help maintain an organised and tidy reception and office space.

·Support the preparation of publicity materials, newsletters, and information displays.

·Signpost visitors to the appropriate staff member for further support.

·Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·Friendly, welcoming, and professional manner.

·Good organisational and communication skills.

·Basic IT skills (Microsoft Office, email, internet)

·Reliable, punctual, and able to work as part of a team.

·Respectful of confidentiality and sensitive information.

·Understanding of diversity and inclusive practice.

·Previous office or reception experience is helpful but not essential.

Training / Support

·A full induction to the service and specific site will be provided.

·Requirement to undertake One YMCA online training courses

·To understand and implement One YMCA’s policies.

·Ongoing support and regular 1:1 meetings

·Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·Undergo enhanced DBS check

·X2 References required

·Undertake additional training as and when required

·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As an Administration Volunteer you’ll play an essential role in your local group.

You’ll act as the first point of contact for the group and circulate information to other volunteers and members. You’ll ensure that data and details are kept up to date, to comply with data protection legislation.

In this role you’ll develop your administration and organisation skills.

Why we want you

As one of our wonderful volunteers, you can get involved in:

• providing support and services to the MS community
• increasing awareness of, and delivering resources to people affected by MS
• raising vital funds to help stop MS
• boosting our community voice by advocating for MS research and policy

What you will be doing

• Keeping records and data up to date and taking notes at meetings
• Preparing mailouts and answering enquiries from the group inbox
• Booking venues for meetings and activities
• Keeping other group volunteers informed of current agreements and activities
• Supporting the development of the group’s activity plan
• Supporting the group’s shared responsibility for designing and delivering services and activities.

The skills you need

• Skills and/or experience in what you'll be doing
• Commitment to MS Society policies and procedures
• Confidence in using Microsoft Office, the internet and email will be required for some volunteer roles
• Compassion and sensitivity
• Ability to maintain confidentiality when required
• A willingness to support the work of MS Society and be a positive representative for the MS community.

What's in it for you:

• You’ll be part of our amazing volunteer network
• You’ll develop new skills, which can improve your CV and employability
• You'll be making a real difference to people's lives
• You’ll get a say in influencing our work
• You’ll receive a Volunteer Welcome Pack
• You’ll have an induction to your role
• You’ll get support from your Volunteer Manager
• You’ll gain access to Learning and Development opportunities
• You’ll be reimbursed for any related expenses while carrying out your role

Help us keep our food charity running smoothly. Are you organised, reliable and interested in gaining practical experience in the charity sector?

We're looking for a Volunteer Administrative Support Assistant to join our team for ideally a 6-month placement. This is a great opportunity to develop your administrative and organisational skills while supporting a charity working to reduce food waste, tackle food poverty and support our local community. You don't need extensive administrative experience. We're looking for someone who is enthusiastic, willing to learn and keen to contribute to a meaningful organisation. As Volunteer Administrative Support Intern, you'll provide essential support across the charity's day-to-day operations. 

The role is remote with the opportunity to come into our Brixton office. You will work closely with charity staff to collaborate with other organisations and prepare for upcoming projects in 2027. We are looking for someone to work 9 to 5 hours for 2-3 days a week.

Who we are:

Founded in 2018, Compliments of The House (CoTH) began by collecting surplus cooked food from Brixton Village and surrounding areas, and redistributing it free to people in need. From our local hubs we served our guests, and also ran our ‘Back to Work’ and ‘Care Leaver’ schemes. 

During the COVID-19 lockdown, we could not host our guests in our hub. So we launched a temporary grocery delivery scheme supported by local council school buses, which gained recognition from the Prime Minister due to its impact. 

Since then, we have found a new venture to channel our commitments to reducing the environmental impact within hospitality whilst nourishing people through food. We are so lucky to have many vibrant and diverse festivals locally and across the UK, which produce a whopping 400 tonnes in food waste every year! We’re taking on the challenge to reduce that waste and use it to nourish those in need. 

We’re looking for someone:

• Comfortable with emails and Google Drive or Microsoft programmes

• Who has an understanding of GDPR, able to maintain confidentiality in line with data protection

• Happy to pitch in on varied tasks and projects

• With excellent written communication skills, basic numeracy and computer skills

• Organised and reliable, someone who can manage their own work and time

• Passionate about sustainability, reducing food waste or supporting communities

• Eager to learn and contribute new ideas

Responsibilities:

• General administrative duties, e.g. data entry, managing emails and Google Drive documents/ records, updating spreadsheets and organisational records 

• Handling sensitive information such as personal data and charity finances (receipts, funding etc.)

• Supporting organising for our campaigns, sourcing equipment, recruiting volunteers

• Adapting, editing, drafting, updating and designing materials/literature

• Research background material for projects 

• Take part in meetings with external organisations involved in our projects and taking meeting minutes

What You'll Gain

• Experience with administration and communications for a growing charity

• Experience in events planning and recruiting/ organising volunteers

• Training, support and regular feedback

• Strong understanding of what is involved in organising and running charity operations

• A professional reference on successful completion of the placement

• The opportunity to make a genuine difference by helping reduce food waste and improve access to nutritious food

Equality, Diversity and Inclusion

We are committed to creating an inclusive and welcoming organisation. We encourage applications from people of all backgrounds, identities and lived experiences. 

How to Apply

Please send us:

• Your CV

• A short statement (up to 300 words) explaining why you'd like to volunteer with us and what you hope to gain from the placement 

Looking for a meaningful way to spend one day a week, build your experience and be part of something that genuinely makes a difference?

As an Office Administration Volunteer at Home-Start Camden and Islington, you’ll have the chance to develop practical office, communication and digital skills, meet new people and gain valuable experience working within a local charity.

You’ll be involved in a wide variety of tasks — from supporting events and social media to welcoming visitors and helping our team stay organised. It’s a chance to try new things, use your existing skills and discover what you’re capable of, all while contributing to work that supports local families.

Core Responsibilities:

• Support the Operations Manager with all administrative tasks as directed.
• To monitor our general enquiries inbox, maintaining confidentiality at all times and responding to enquiries in a timely manner.
• Processing new referrals by passing the information from new enquiries to the appropriate staff members
• Supporting the wider staff team with digital tasks.
• Answering the office phone, dealing with enquiries where possible and passing messages to the appropriate parties in an efficient manner.
• Shredding confidential paperwork, photocopying, and scanning as needed.
• Greeting visitor to the office, ensuring they are comfortable and feel welcomed.
• Setting up the meeting room for various events, conferences, and training days.
• Distributing flyers and posters to increase family referrals and volunteer recruitment across community spaces in Camden and Islington.
• Shopping for refreshments and other one-off items as needed.
• Organising donations and office space.
• Updating official Home-Start Camden and Islington correspondence forms to reflect the correct contact information etc. Additional Responsibilities based on volunteer’s interests and skills.
• Supporting social media efforts, including making posts and sending messages.
• Helping facilitate and steward events for families, volunteers, funders, partners, and potential donors.
• Designing posters for events using pre-set templates on Canva.

The Admin Volunteer will support our home/service with general day-to-day, ad hoc, administrative tasks, such as:

• Organising files

• Archiving and scanning paperwork

• Collecting and inputting data

• Answering phone calls and welcoming visitors.

Skills required

• To be proficient in Microsoft Office software.

• Very good organisational skills and eye for detail.

• To be punctual and reliable.

• To be able to deal with information in line with our data protection and confidentiality procedures.

• Very good telephone manners/skills.

Training required for this role (all delivered vis e-learning)

• Safeguarding

• H&S

• Manual Handling

• How to be Eye Care Aware

• Fire Safety

• Infection Control

• Data Security and Confidentiality

• First Aid

All these courses will take approximately 40-60 minutes, apart from the First Aid which is 2 hours.

Benefits

This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives. 

Through this volunteer role, you can gain experience and develop your skill set. On top of this, SeeAbility provides training which could be added to your CV.

Volunteers can claim travel expenses.

About Us

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Orchards is looking for a reliable and organised admin volunteer to support our vision to see more women free from sexual exploitation. This role offers hands-on experience in the VAWG sector and the chance to contribute to the running of supported accommodation services.

Testimonial from our previous Admin Intern:

“I have learned a great deal about the VAWG sector and how Orchards support the women, I have learned how to use Expense plus and In-Form and how the charity operates from an administration perspective. I have received a lot of support from the team, and the Head of Operations in particular. I really enjoy our weekly meetings and have found them very beneficial. Orchards have an amazing culture. They are incredibly kind and considerate and the whole team is so supportive of one another which is so lovely.”

You’ll support the smooth and efficient running of the organisation by helping implement key IT, facilities, and compliance projects — with a particular focus on improving internal systems and streamlining operational processes. This hands-on role offers experience in operations, tech systems, and policy development, working closely with the Facilities and Operations Manager and other teams. Ideal for students or recent graduates in Business, IT, Operations, Project Management, or Data Systems.

Main responsibilities:

• Data & System Optimisation

- Support the optimisation of internal systems, including improving CRM workflows and data processes

- Organise SharePoint folders for better document access

- Clean and update data in the Beacon CRM system

- Identify opportunities to streamline operational tasks and improve team efficiency.

• IT Asset Management

- Maintain an accurate inventory using Asset Tiger.

- Create simple instructional materials for staff and interns.

- Support tech tasks: set up Flip Whiteboards, update phone systems, organise sale of spare tech, audit staff email accounts.

• Policy Implementation

- Help revise Health & Safety Annexes to improve clarity.

- Assist in embedding GDPR procedures across teams.

- Adhere to Baytree Centre policies and safeguarding procedures.

- Undertake client-facing responsibilities across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities). • Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Punctual, reliable, and detail-focused.

- Practical, with a clear and user-friendly approach.

- Strong communication and organisational skills.

- Able to work independently and take initiative.

- A mindset for continuous improvement.

Commitment:

- Minimum 10 hours per week, flexible weekdays between 9:30 am – 6:00 pm.

- Minimum 4-month duration, with flexibility to extend.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Experience in charity operations, project and systems management.

- Opportunity to work across departments and improve internal processes.

- Development of practical, transferable skills.

- Contribution to a meaningful mission.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Connection Support provides support to vulnerable adults, including people experiencing homelessness, mental health difficulties and substance misuse. Volunteers play a key role in helping us provide and improve our services.

We are looking for an Administrative Volunteer to join our office at Challenge House in Bletchley, Milton Keynes, for a few hours each week.

The main purpose of this role is to make telephone calls to our service users to ask about their experience of our service, what is working well and what we could improve. The feedback will help Connection Support understand the experiences of the people we support and identify opportunities to improve the way our services are delivered.

Could you help us listen to the people we support and improve our services?

· Are you confident and comfortable speaking to people on the telephone?

· Can you listen carefully and ask questions in a friendly, respectful and non-judgemental way?

· Would you like to help vulnerable clients have their voices heard?

· Can you record information accurately and confidentially?

· Are you organised and able to work independently while following clear guidance?

· Would you enjoy helping Connection Support understand what we are doing well and where we can improve?

· Can you remain calm and professional if a service user is upset or has a concern?

If you can answer 'yes' to these questions, then we would love to hear from you!

About the Role

The Administrative & Service User Feedback Volunteer will make agreed telephone calls to current or former service users, using a simple set of questions. The calls will provide an opportunity for service users to share their views about the support they have received and make suggestions for improvement.

The role is not about assessing a client's mental health, providing counselling or resolving complaints. Volunteers will listen, record feedback accurately and pass any concerns to the appropriate member of the Connection Support team.

Key responsibilities

Your role will include, but is not restricted to, the following tasks:

· Attend the Connection Support office at Challenge House, Bletchley, Milton Keynes, for 1-2 hours per week

· Make telephone calls to service users using contact information and calling guidance provided by Connection Support.

· Ask approximately 5–10 short questions about the service user's experience of Connection Support.

· Give service users an opportunity to provide additional comments or suggestions if they wish.

· Listen carefully and respectfully without judging, interrupting or making assumptions.

· Record responses accurately and clearly using the agreed recording system or feedback form.

· Maintain confidentiality and protect service user information at all times.

· Recognise when a conversation needs to be referred to a member of staff, rather than attempting to deal with the matter yourself.

· Report complaints, safeguarding concerns, distress or other issues promptly to the designated Connection Support staff member.

· Keep accurate records of calls made, including where a service user could not be contacted, in line with guidance.

Full training will be provided

You do not need previous experience of working in an office, telephone interviewing or support services. Full training and guidance will be provided before you begin making calls.

What we expect from our volunteers

· Treat every service user with dignity, respect and kindness.

· Listen without judgement and allow people to express their views.

· Keep all service user information confidential.

· Do not attempt to investigate or resolve complaints independently.

· Report concerns promptly to the appropriate member of staff.

· Follow all safeguarding, data protection and office procedures.

· Maintain professional boundaries at all times.

Our aim is to make sure the people we support have an opportunity to tell us what they think. Every call provides valuable information that can help Connection Support recognise what is working well and identify where we can do better.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect.

We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our retail team. Any time they volunteer with us, helps us to be there for more people who are experiencing a mental health problem. 

About the volunteer role

We are looking for a reliable and organised volunteer to provide administrative support to our regional manager, who manages a network of our charity shops.

This is a varied role, and you will help with a range of tasks which will support our regional manager with key admin duties to ensuring the smooth running of our retail services.

There is flexibility around when and where this volunteering is carried out. This may include volunteering remotely from home, field-based support, or volunteering from one of our shops.

Key tasks

- Providing general administrative support to the regional manager

- Responding to emails and telephone enquiries

- Sending comms to wider team on behalf of regional manager

- Collating information on behalf of the regional manager

- Preparing and supporting with a range of documents such as Word, Excel & PowerPoint.

- Assisting the regional manager to arrange interviews with selected candidates.

- Carrying out data entry and other administrative tasks

- Providing administrative support associated with shop openings, relocations and closures.

- Supporting retail team with stock generation support

- Handling information appropriately and confidentially

About you

You do not need previous experience of working in a charity or mental health setting, we are looking for someone who is approachable, dependable and comfortable with working with information, people and various administrative tasks.

We’re looking for someone who:

- Is a good communicator with a friendly and professional telephone manner

- Has good administrative and organisational skills

- Can work well both independently and as part of a team

- Can take direction and follow instructions

- Is proactive and able to use their initiative

- Is reliable, organised and has good attention to detail

- Has good IT skills and is comfortable using Microsoft Office systems

Need to know:

Given the nature of this volunteer role and the information the volunteer may have access to, successful applicants will need to sign a confidentiality agreement as part of the onboarding process.

Experience & skills you will gain

You will have the opportunity to use and develop your administrative, communication and organisational skills, whilst also making a valuable contribution to our charity.

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our challenge

Brain tumours do not discriminate, and they do not respect boundaries. They can strike anyone, at any age. And they strike quickly. Taking on a fundraising challenge is about far more than crossing a finish line. It means balancing training with everyday life, committing to an ambitious fundraising target, and pushing yourself physically and mentally – all while supporting a cause that means so much. That's where you come in.

As a volunteer, you'll play a vital role in motivating and inspiring our incredible fundraisers every step of the way. Whether you're sending words of encouragement, creating thoughtful fundraising and cheer packs, preparing event-day kits, or helping our Events Team deliver an unforgettable experience, your support will make a real difference. Together, we'll ensure every participant feels valued, supported and ready to achieve something extraordinary.

How can you help? 

As an Events Team Support Volunteer, you will play an important behind-thescenes role in helping our fundraising events run smoothly. You'll help create a positive experience for our supporters from the moment they sign up through to celebrating their achievements after event day. You may be asked to support with a range of activities, including but not limited to:

• Supporter communications: Making phone calls to wish participants good luck before their event, congratulate them afterwards and thank them for their incredible fundraising efforts, as well as preparing and posting good luck cards and other supporter mailings.
• Participant materials: Preparing fundraising packs, participant welcome materials and certificates, ensuring participants receive everything they need.
• Event preparation: Packing event day materials and organising and assembling cheer packs, including banners, pom-poms, signs and other supporter resources.
• Data and administration: Assisting with data entry, updating supporter records, envelope stuffing, labelling and other general administrative tasks.
• Event and team support: Assisting with event logistics in the lead-up to busy fundraising events and helping to ensure the Events Team workspace is tidy, organised and well-stocked.
• Ad hoc support: Supporting wider Events Team projects and administrative tasks, particularly during busy periods, to help keep things running smoothly.

What can you gain from volunteering?

• Make a real difference to the experience of our amazing fundraisers. 
• Gain experience supporting charity fundraising events. 
• Develop administration, communication and organisational skills. 
• Meet like-minded people and become part of a friendly and supportive team. 
• See first-hand the impact your contribution has on helping our charity deliver successful fundraising events. 

We’re looking for

We would love to hear from you, if you are:

• Friendly, enthusiastic and positive.
• Organised with good attention to detail.
• Comfortable speaking with supporters on the phone.
• Reliable and able to work independently or as part of a team.
• Happy to undertake a variety of practical and administrative tasks.
• Passionate about supporting our charity and providing excellent supporter care.
• Someone who is happy to volunteer at our office in Fleet, Hampshire initially, before continuing at our new office location in Woking from early 2027 onwards.

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

Location and time commitment

This is an office-based volunteering role. We’re therefore looking for someone who is happy to volunteer at our Fleet, Hampshire office initially, before continuing at our new Woking office from early 2027 onwards.

During our busier spring and autumn seasons, we’re looking for a commitment of approximately two hours per week, ideally on a Wednesday. During the quieter summer and winter seasons, this would reduce to approximately two hours every two weeks. We understand that volunteers have other commitments, so we can offer some flexibility and can tailor your experience around your availability. 

Practical considerations You will receive a full induction to The Brain Tumour Charity and any specific training for the role, as well as ongoing direction from one of the Events team, who will be your key contact. We carry out reference checks for all individuals who will be volunteering with us on a regular basis. Volunteers may be required to complete some internal data protection and disclosure documentation before commencing the role. Volunteers must be over 18. We encourage volunteers to claim for any reasonable expenses that are incurred in the course of their volunteering with The Charity. Find out more in our Volunteer Expenses Policy

Need support with the application process?

We are committed to being inclusive and recognise that there may be a number of ways we could support you through the application process. If there’s any adjustments we can make to help you fully engage in the process, don’t hesitate to let us know by getting in touch with the Volunteering Team.

Role Overview

• Role Title: Volunteer Administrative and Archiving Assistant
• Organisation: Swadhinata Trust
• Location: Hybrid (Remote file management, online digital cataloguing, and in-person physical archiving in London)
• Commitment: 5–8 hours per week (Flexible)
• Compensation: Unpaid volunteer role

Key Responsibilities

• Digital & Physical Archiving:
  • Sort, organise, and streamline the shared drive (remote).
  • Carry out digital cataloguing of assets and records (online).
  • Manage and arrange physical archive materials (in-person).
• General Administration:
  • Monitor and reply to general admin emails.
  • Help coordinate and schedule team meetings.
  • Attend meetings, take clear notes, and write up minutes.

Person Specification

• Skills: Good eye for detail, organised, and reliable.
• Tech: Comfortable using shared drives, cloud storage, and video meeting tools.
• Interest: An appreciation for community heritage and the work of the Trust.

About us:

Business Launchpad (BLP) is an enterprise charity based in Tooting, in the London Borough of Wandsworth. We support young people aged 18 to 30 to start and grow their own businesses, access employment, and build skills for economic independence.

Our core programmes are:

• Pathways, our flagship 12-week enterprise cohort programme, guiding young people from idea to early-stage business.

• Business Lab, a 6-week pipeline programme for young people exploring enterprise as a route forward.

• Career Connect, our annual employability fair connecting young people with employers and opportunities.

About this Volunteer role:

Location: Tooting Works, Tooting, London SW17

Duration: Minimum 4 weeks, up to 12 weeks (flexible by arrangement)

Hours: Part-time or full-time by arrangement

Remuneration: Volunteer

This role sits within our Programmes and Delivery team. You will work alongside our Programme Coordinator on the recruitment, onboarding and administrative tasks that keep our programmes running day to day.

It is a practical role with real responsibility. You will see how a charity programme team works from the inside, including how we bring young people onto our programmes, track their progress and stay in contact with partners and referrers.

What You Will do:

Recruitment and Participant Outreach:

• Support recruitment campaigns for Pathways and Business Lab across digital channels.

• Help manage the enquiries inbox and respond to initial expressions of interest.

Onboarding and Administration:

• Help prepare and send out welcome packs, joining instructions and programme information.

• Assist with collecting participant documents, consent forms and eligibility evidence.

• Help communicate session timetables and any changes to participants.

Programme Administration:

• Help prepare session materials, including printing, digital uploads and room or resource coordination.

• Maintain recruitment progress tracking spreadsheets.

• Assist with gathering participant feedback to support our monitoring and evaluation.

Communications Support:

• Provide day-to-day administrative support to the programme team, including sending emails, texts messages and making phone calls with programme participants.

• Follow up new leads for programme interest and support with discovery chat bookings and follow ups.

What We Are Looking For:

You do not need previous charity experience. We are looking for someone reliable and well organised who genuinely wants to support young people. We will give you the training and supervision you need to do the role well.

Essential

• Good organisational skills and attention to detail.

• Clear written and verbal communication skills.

• Confident using Microsoft Office (Word, Excel, Outlook) or Google Workspace.

• Able to handle sensitive information with care and discretion.

• Happy to ask questions and take initiative when needed.

• Commitment to equity and inclusion and to supporting young people from all backgrounds.

Desirable

• Some experience or interest in the charity, education or public sector.

• Experience supporting events, recruitment or communications work.

• Some knowledge of the challenges young people face in finding work or starting a business.

What You Will Gain

By the end of your placement, you will have:

• First-hand experience of how a funded charity programme is planned, recruited and delivered.

• Practical experience using a CRM system (Salesforce) and a Learning Management System.

• Stronger skills in participant communications, data management and programme administration.

• A good working knowledge of the youth enterprise and employability sector in London.

• A reference from Business Launchpad on completion.

• Access to the BLP alumni network and future opportunities where relevant.

Volunteering Arrangements

The placement is based at Tooting Works in South London. Some tasks may be done remotely, depending on the stage of the programme cycle, and this can be agreed with your line manager.

We ask volunteers to commit to their agreed hours and to give notice if they cannot attend. We will agree a schedule at the start that works for both of us.

Volunteering Opportunity

Telephone Survey Assistant
What You’ll Do

Help us understand what older people need by calling clients to complete short surveys. You’ll collect feedback that helps shape our services and programmes.

You will:

• Make phone calls using a provided script
• Record answers clearly and accurately
• Explain why the survey matters and how responses will be used
• Maintain confidentiality and data protection at all times
• Report any issues to staff
• Attend occasional training sessions

Skills You’ll Use or Develop

• Clear, confident telephone manner
• Good listening and data recording skills
• Patience and empathy with older adults
• Able to follow scripts and stay on task
• Comfortable using a computer
• Reliable and respectful of confidentiality

Time Commitment

2–4 hours between 9:00 am and 5:00 pm, Monday to Friday
(Flexible)

Location: Age UK Enfield offices or remote
Reports to: Survey Coordinator

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!