16 Dementia support manager volunteer roles

***Please note that this is an opportunity based in Nottingham in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

PLEASE NOTE THIS IS NOT A PLACEMENT OPPORTUNITY AND IS NOT OPEN TO STUDENT VOLUNTEERS

What is the purpose of this role?

The Sybil Levin Day Service is a specialist SPECAL-Led day service supporting people with dementia and their carers using the SPECAL method.

What activities might you be involved in?

• Assisting centre attendees to engage in activities.
• Serving meals and drinks.
• Helping to set up and clear away activities.
• Engaging in conversation with centre attendees.
• Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct

What are we looking for?

• People with a genuine interest in the wellbeing of people with dementia.
• A friendly, sensitive and kind approach.
• Being comfortable in small groups or on a one to one basis.
• People with a commitment to using the SPECAL method at all times whilst at the centre.

When would you be needed to volunteer?

The centre is open from Monday to Friday and would like volunteers to commit to a morning or afternoon at least once a week as a minimum.

What training will you be given?

You will be given all the training you need to enable you to carry out your role.  This will include a thorough Charity induction and a departmental induction to provide further information about the role.  You will also be given access to our online training library to complete the training modules that are mandatory for your role.

You will receive SPECAL training prior to commencing your role.

What can you gain from this opportunity?

• The chance to make a difference to the lives of people with dementia.
• Ongoing support, ensuring your volunteering experience is a fulfilling and positive one.
• A comprehensive training programme.
• The opportunity to learn new skills.
• Experience to add to your CV.
• The opportunity to meet new people and make new friends.
• Reimbursement of out of pocket expenses as defined in the Age UK Notts Volunteer Handbook

***Please note that we don’t offer sponsorship or accept overseas applicants***

What does the role involve?

The Dementia Wellbeing Service provides practical and emotional support ​to help older people live independently and safely at home for as long as possible, stay socially engaged and carry on doing what they love. The service supports Camden residents over the age of 55 in the early or moderate stages of dementia.

You will work one-to-one with people in their own home and in the community, providing invaluable practical and emotional support and engaging the person in activities and opportunities that interest them through their wellbeing plan.

What will you get out of it?

• You'll be making a difference to the lives of older people.
• You'll gain knowledge and insight into issues that impact on older people’s lives.
• You'll have an opportunity to build confidence and skills in engaging with people.
• You'll be part of something that is rewarding and enjoyable. 

What is expected of me?

• Volunteers are asked to make regular weekly visits of about to two to three hours on a week day (Monday – Friday), between 9-5pm.
• Interested applicants must complete training in dementia in addition to the other training and induction linked to all our roles. 

The Dementia Services supports people to live independently and safely at home for as long as possible, stay socially engaged and carry on doing what they love. The service supports Camden residents over the age of 55 in the early or moderate stages of dementia.

We offer clients from the Dementia Services (befriending and wellbeing) a short performance or creative activity delivered by a volunteer visual artist, musician, dancer, actor, performer, and other creative artforms. You may choose to share a creative hobby or an art form you practice professionally.

What does the role involve? 

·Share your creative talent or hobby with older people living with dementia by delivering a short performance to an older person at home or providing an opportunity for them to participate in a creative activity.

·Visit a minimum of 4 times per year for up to 1.5 hours each time, including 20/30 minutes for the performance/activity.

·Provide opportunities for connection with older people during your visit through conversation and engagement.

• Liaise with service coordinators to link with clients who have asked to receive these visits/calls.
• Provide feedback after every performance, including positive impact, improvements to the delivery of visits or concerns regarding the client. 

What will you get out of it?

·An opportunity to create meaningful experiences for all

·Be part of something rewarding and fulfilling

·Training in dementia awareness, safeguarding and more

·Supervision and support

·Reimbursement of expenses

·Opportunities to meet other volunteers

What are the benefits for people living with dementia?

 Many of the clients we support in this service are housebound or do not have the confidence or opportunity to attend events. Some clients may be artists, performers and creatives in their own right who do not get an opportunity to engage with or experience this aspect of their lives anymore.

Giving people who are living with memory loss an opportunity to be part of creative activities is a stimulating, fun way of putting them in touch with memories, other people and the wider community.

Bringing your artform into peoples’ homes can have a huge impact on reducing isolation, encouraging connection and bring a sprinkle of joy to those living with dementia.

We are looking for people who have:

• An interest in sharing or performing their creative, artistic skill whether you are a hobbyist or a professional: 
• Singing

·Playing a musical instrument

·Visual art activity

·Poetry/acting

·Dancing

·Culture-specific art/music/dance/poetry

These are just a handful of examples, but we will consider applications from a variety of artists/musicians/ performers and are open to suggestions.

What other attributes do you need?

• Good verbal and written skills in English 

• Enjoy conversation.
• A desire to learn more about an individual and their interests and their past, and life history
• Consistency and reliability 
• An ability to empathise and understand the needs and experiences of an individual with dementia and memory loss.
• Understanding of confidentiality
• Patience and sensitivity
• Confidence to deal with emergencies
• Requirement to undertake induction training and follow guidelines and policies of Age UK Camden

Volunteering Hours 

Performances/activities:Usually approx. 20 -30 minutes but 1-1.5hrs are assigned to the visit

 Minimum of 4 - 6 visits a year (you can opt to do more). 

Visits will be a time agreed between you and the older person you are matched with.

Please note, early morning and late evenings are generally not suitable times for visits. 

Training and induction are provided for the role and includes: 

• Online Dementia Awareness course 
• Age UK Camden organisational induction 
• Induction to Dementia Befriending and Dementia Wellbeing Services and relationships, how to deliver a performer visit
• Safeguarding Adults online course
• Data Awareness online course

We will give you:

• Ongoing support including regular supervision by the coordinator of the service.
• Reimbursement of agreed expenses 
• Access to Volunteer Forum events

 If you are interested, we will ask you to: 

• Complete an application form

• Meet with Dementia Services staff member
• Provide details of two Referees
• Complete an Enhanced DBS check (we arrange this with you)
• Induction and training (as laid out above)

We understand that completing the various steps takes time, and we support and keep in touch with you through the process. 

As this role brings our volunteers into regular contact with vulnerable older people, we make sure that all volunteers understand their role and have completed our recruitment procedures to both our and their satisfaction. 

SEL Mind’s Benefits Support Service is making a meaningful difference in the lives of individuals facing mental health challenges in the boroughs of Bromley, Lewisham, Greenwich, Lambeth and Southwark. We empower people by providing compassionate guidance and practical assistance as they navigate the often-complex process of applying for disability benefits.

We are looking for a thoughtful, motivated and committed volunteer with good listening and communication skills to join our Benefits Support Service. You will have experience of working with people with mental health issues, either through work, volunteering or lived experience, and some knowledge of welfare benefits gained through work, volunteering or personal experience. Comprehensive training will also be provided.

The role will involve:

• Supporting clients on a one-to-one basis, either in person or over the phone, to complete Personal Independence Payment (PIP) and Work Capability Assessment (WCA) forms
• Helping clients to articulate how their mental health and any related conditions impact their daily lives
• Helping clients prepare for health assessments and, where required, attending assessments with them to provide emotional support and help ensure their needs and challenges are fully heard
• Maintaining organised and up-to-date casework records and documentation
• Maintaining confidentiality and appropriate boundaries
• Keeping the Benefits Support Volunteer Manager and/or Advice Project Coordinator updated about client interactions and your location, in line with safeguarding and health and safety best practices
• Participating in regular support sessions and meetings as part of a collaborative and supportive volunteer team

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

How to apply:

Please visit our website for instructions on how to apply for this role.

Guild Care is seeking to welcome a new Trustee with experience in financial auditing to our Board.

Established in 1933, Guild Care has been supporting local people and their families for over 90 years. Our vision is for all people in need of care to live fulfilling, safe, and secure lives.

Each year, we support more than 3,000 people and their families through our diverse range of community services and three care homes. From tackling social isolation and supporting people living with dementia, to providing vital services for older people and those with learning disabilities, our work helps people feel connected, valued, and accepted for who they are.

A Trustee of Guild Care has a responsibility to ensure that the organisation applies its resources exclusively in the pursuit of the objectives of the charity.

As part of that responsibility a Trustee needs to actively contribute to the work of the Board by helping set the strategic direction and overall policy, monitoring organisational performance, and supporting organisational development.

The Board of Trustees are also responsible for providing challenges and scrutiny of the senior management team in a positive and supportive environment. 

Swansea Carers Centre are seeking an experienced and inspirational Chair to lead our Board of Trustees and help shape the next phase of our development.

About Swansea Carers Centre

Swansea Carers Centre is a vibrant, welcoming Tier 2 charity supporting unpaid carers across the City & County of Swansea. Every year, over 1,800 carers access our services, and more than 10,500 carers have registered with us since our founding. We provide welfare benefits advice, counselling, respite opportunities, dementia support, young adult carer projects, volunteer‑led initiatives, training, social groups and more. The services are all designed to ensure carers feel valued, connected and empowered. We also look to identify hidden carers and make certain that people looking after others can find the support they need.

An unpaid carer is anyone who provides support to a family member, friend or neighbour due to a variety of reasons which could include illness, disability, mental health needs, addiction, or age‑related frailty. Many people do not recognise themselves as carers yet they take on vital responsibilities that can have a profound impact on their wellbeing, finances and daily life. Our vision is a society where carers are recognised, respected and supported as equal partners in care. Our mission is to make a positive difference to carers’ lives by working in partnership with carers, statutory bodies and voluntary organisations.

The Role

The Chair will lead a committed Board of Trustees, ensuring Swansea Carers Centre is well-governed, financially sustainable and forward‑looking.

You will work closely with our CEO and Senior Management Team to embed strong governance practices, support strategic decision‑making, and champion a culture of empowerment across the organisation. This is a pivotal leadership role at a time when carers’ needs are growing, and the charity is strengthening its strategic direction.

We are particularly seeking a Chair who can:

• Embed modern, effective governance approaches
• Support the Board to focus on strategic leadership rather than operational detail
• Empower staff and volunteers to deliver high‑quality, carer‑led services
• Build strong partnerships with local authorities, health bodies, funders and community organisations
• Represent Swansea Carers Centre with confidence and credibility

Monthly Board meetings are held in person in Swansea, and we welcome applications from candidates based elsewhere who are willing to travel to attend.

Key Responsibilities

• Lead the Board to ensure balanced, inclusive and focused discussion
• Promote high standards of governance and regulatory compliance
• Provide strategic leadership and support effective decision‑making
• Build a strong, supportive working relationship with the CEO
• Ensure trustees receive timely, relevant information
• Champion carers’ interests and represent the charity externally
• Support succession planning and Board development
• Attend approximately 12 Board meetings per year, plus occasional sub‑committees and events

Term: Three years, renewable

Who We’re Looking For

Essential Experience

• Experience chairing Boards, committees or senior governance meetings
• Strong understanding of charity governance and trusteeship
• Proven leadership and excellent communication skills
• Strategic thinker with sound judgement
• Ability to build consensus and foster positive relationships
• Commitment to improving the lives of unpaid carers
• Financial awareness and comfort with digital tools
• Integrity, emotional intelligence and a collaborative approach

Desirable

• Previous experience as a Chair or Vice Chair
• Experience in voluntary, community, health or social care sectors
• Knowledge of charity finance, fundraising or organisational development
• Experience working with diverse communities

Why Join Us?

This is an opportunity to make a meaningful, lasting impact on the lives of carers across Swansea. You’ll be joining a passionate team, a committed Board, and an organisation with a clear mission, strong values and a desire to evolve its governance and strategic leadership.

If you want to help shape a charity that empowers carers, strengthens communities and delivers high‑quality support, we would love to hear from you.

We’re excited to offer a new, rewarding volunteer opportunity in our Day Patient Unit (DPU) at the Hospice in Winsley, Bradford on Avon. If you’re caring, compassionate, and love connecting with people, we’d love to hear from you!

As a Nursing Support Volunteer, you’ll bring comfort and companionship to patients in our Friday respite group. You’ll help create a welcoming space where patients can enjoy activities, laughter, and support.

No two shifts are the same! You’ll be part of a friendly, dedicated team, helping with a variety of tasks and making a real difference to patients and their families. Respect, dignity, and compassion are at the heart of everything we do.

We’ll give you a full induction, top-quality training, and ongoing support. All we ask is your energy, kindness, and commitment to person-centred care.

Why we need you

To assist the team in providing nursing and personal care to our patients and support to their families and friends.

What you will be doing

• To provide personal care for the patients as required
• To prepare and serve refreshments and meals during your shift and assist with eating as needed
• Connect and chat to patients and families – led by them
• To inform the nurses of care you have provided and handover at the end of your volunteer shift

The skills you need

• Good communication skills and ability to be led by the patient
• Empathy & understanding
• Friendly and approachable
• Ability to work in a team
• Reliability
• Awareness of you own support needs
• Experience of caring / nursing 
• Volunteers must be over 18 years of age for this role

What's in it for you

• Help a local charity and give something back
• Learn new skills
• Gain more confidence
• Make new friends
• All training and induction to Dorothy House provided
• Out of pocket expenses reimbursed

Please note

This role will requires a DBS check

The role in a nutshell:

Short Term befriending role

What will you be doing?

• Visit an older person in their own home on a regular basis for up to 6 months.

• Provide Telephone support for up to 6 months. 

• Provide a client centred approach.

• Provide company to alleviate isolation.

• Assist clients to learn about other activities that can alleviate isolation.

• Alert Age UK North Cumbria Line Managers of any issues and problems the Client may need assistance with.

• Participating in catch-ups and support sessions as required. 

• Carrying out tasks according to our Policies and Procedures (particularly Confidentiality, Equal Opportunities, Health and Safety, and Safeguarding)

• Working as part of a team and with other Age UK North Cumbria staff and volunteers

How would you be supported in this role?

Training will be provided for this role as necessary and may include:

• Induction  

• Health and Safety Awareness 

• Safeguarding vulnerable adults and Dementia awareness e-learning 

• Basic First Aid

• Lone working policy

“Queer Space” is a support group is for adults who identify as LGBTQ+ and who have experience of mental health challenges. It is a peer-led space with a focus on empowerment, community, expression and joy. Above all, the space is led by the community it serves.

We are seeking a Volunteer Group Facilitator is to provide peer support and facilitate a group with the guidance of a coordinator, whilst creating a welcoming environment and sharing their own knowledge/experience of living with mental health difficulties. The role will also entail the planning of groups and assisting with other peer support administrative duties.

We will be running two groups, daytime and evening; you are welcome to apply for both or just one.

The group offers:

• A safe space to talk openly and honestly about mental health, Queerness and identity
• Peer support from people who have walked a similar path
• Real talk: honest discussions led by peer group facilitators who have been there
• Fun! A space to express, explore and create to understand ourselves, our identities and our place in the world better.

What we’re looking for:

• Enthusiasm for supporting and engaging people in group settings, helping to create an inclusive and welcoming environment.
• A willingness to draw on your own personal lived experience and share to inspire hope and connection.
• Strong communication and listening skills, with the ability to offer empathy, encouragement and appropriate support.
• A collaborative team player who can work effectively with colleagues and volunteers and carry out basic administrative tasks.
• Commitment to promoting wellbeing, equality, diversity and inclusion, ensuring everyone feels respected and valued.
• A reliable and professional individual who can represent South East London Mind positively and commit to volunteering regularly over the long term.

Benefits of volunteering with us:  

• Gain frontline experience
• Expenses paid in line with volunteering policy
• Opportunities to progress within organisation
• Regular training and development opportunities
• Ongoing supervision and support
• An opportunity to be part of a team
• An opportunity to help people within the local community
• Volunteering Week celebrations
• In-depth induction training which includes active listening skills, group dynamics, mental health awareness, and EDI (Equity, Diversity and Inclusion)

Interested in the role? Next steps:

• Complete a Volunteer Application Form using role person specification as a guide
• Interview and reference check
• Undergo an Enhanced Level Disclosure and Barring Service check
• Complete our volunteer training programme

Queer space is a peer-led service. As such, the successful candidate should have lived experience of the LGBTQ+ community, with their own experience of mental health issues.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

SEL Mind is committed to meeting the reasonable adjustments of disabled people and always welcomes applications from people with lived experience of mental health problems.

How to apply

Please find our application form and details of how to apply on our website.

Inclusive Boards is delighted to be supporting Oaklea Trust in their search for their next Chair of Trustees. 

About Oaklea Trust

The Oaklea Trust is a charitable organisation whose purpose is to give vulnerable people the opportunity to live and work as independently as possible within their community. Established in 2002 and based in Cumbria, County Durham and Northumberland, we support disabled, disadvantaged and vulnerable children and adults. Our charitable work supports people of all ages who have Learning Disabilities, Physical Disabilities, Mental Health needs, and/or Dementia.

The Oaklea Group is made up of the charity, Oaklea Trust, and its commercial arm, Right2Work. Together, they support people and communities to learn, develop and thrive through person-centred care and support, learning opportunities, and pathways into employment.

This is a unique opportunity to help lead a values-driven organisation that supports people and communities across the North of England to learn, develop and thrive.

About the Chair opportunity

As Chair, you will energise and empower the Board and the Group as a whole. You will foster a culture of openness, collaboration, and constructive debate. You will inspire confidence and ensure the highest standards of governance, integrity and accountability. 

You will also help shape the Group’s future impact, supporting our mission to reduce inequality and create opportunities for people and communities to thrive. Through your strategic insight and advocacy, you will help extend our reach, strengthen partnerships and ensure more people can access the care, support and opportunities they need and deserve.

The Chair of the Oaklea Board of Trustees will:

• Ensure the Board functions effectively
• Guide Oaklea Trust’s strategic direction
• Ensure governance oversight
• Represent Oaklea Trust internally and externally
• Evaluate and support the Chief Executive
• Champion the leadership of Committees

We are seeking a new Chair of Trustees who can bring the following experience and capabilities to the role. We recognise that lived experience can offer valuable insights that greatly enhance a role like this, especially when combined with professional expertise.

Experience/Background:

• Experience of strategic leadership and governance within an organisation of equivalent size and complexity to Oaklea Trust, ideally within a Group structure. 
• A track record of driving growth and innovation, with the ability to apply insight to support the achievement of Oaklea Trust’s strategic objectives. 
• Understanding of the challenges associated with leading and delivering regulated services and the management of the associated risks.
• Ability to constructively challenge and hold space for compassionate and constructive conversations.
• Financial and commercial acumen, including experience in financial planning, oversight, risk management, and the establishment and monitoring of systems of control and accountability. 
• Ability to scrutinise and manage financial risk, ensuring long-term financial sustainability and safeguarding against fraud. 
• Ability to open doors, build networks and maximise opportunities with a range of stakeholders, funders and partner organisations.
• Previous trustee and/or Chair/Vice Chair experience is desirable.

What we do

Respair Therapy C.I.C. began in 2023 with a simple belief: dance belongs to everybody, and every body. Like many of the people we work with, Respair does not fit neatly into one box. Our work exists on a spectrum, from the gloriously frivolous to the deeply serious.

At one end, we hire out silent disco equipment so that people can turn their living room, kitchen or garden into a dancefloor. We create joyful events where people can put on a pair of headphones, choose their music and dance together without worrying about what they look like. Income from silent disco hire goes back into Respair, so a party in someone’s garden can help another person access psychological support.

At the other end is Dance Movement Psychotherapy, or DMP. This is not a dance class or an informal wellbeing activity. It is a recognised form of psychotherapy in which movement, the body and the relationship between client and therapist are central to the clinical work.

In the UK, Dance Movement Psychotherapists complete postgraduate training at Master’s degree level, including clinical placements, personal therapy, supervised practice and academic research. Qualified practitioners register with the Association for Dance Movement Psychotherapy UK and work to professional and ethical standards. DMP is used within NHS services, as well as in schools, mental health services, social care, charities and private practice. It is serious clinical work that can support people experiencing trauma, abuse, anxiety, depression, loss, relationship difficulties and other forms of psychological distress.

Between these two ends are projects such as Babe Club, our silent disco for parents, carers and babies; therapeutic movement in schools; and work with neurodivergent people, adults with learning disabilities and people living with dementia.

Our work is inclusive, trauma informed and anti oppressive. Whether we are helping somebody throw a brilliant party or supporting a person through specialist psychotherapy, we are creating more opportunities for people of different ages, backgrounds and abilities to experience movement, connection and psychological support.

How do we what we do

Respair is run by a Founding Director and team of Supporting Directors who volunteer their time. The Founding Director is also the Lead Psychotherapist and Facilitator. We meet quarterly to discuss the finance, legal and compliance aspects of the work. We have an accountant and a book keeper and we use Quickbooks to keep everything in one place. We apply for funding from local and national funding bodies. We have been successful in securing over £24,000 in restricted funds, and we have plans to apply for more. 

What we need

Respair is a creative and responsive organisation, so new ideas and opportunities can appear quickly. We need a Finance Director who can help us pause, understand the numbers and decide what is realistic.

The right person will be financially experienced, practical and approachable. They will look beyond whether the figures add up to help us understand what they mean, ask difficult questions and give clear advice.

Essential skills and qualities

The successful candidate will:

• Have substantial experience using QuickBooks.
• Have experience working with a charity, Community Interest Company, social enterprise or other small mission driven organisation.
• Understand restricted grants, funder budgets and financial reporting.
• Be able to prepare and interpret annual budgets, project budgets, cash flow forecasts and management accounts.
• Compare actual income and expenditure against agreed budgets, identify significant differences and recommend action.
• Assess the financial impact of new projects, contracts, staffing decisions and significant purchases.
• Develop proportionate financial policies and controls, including reserves policies and spending limits.
• Read annual accounts and ask sensible questions before they are approved.
• Explain financial information clearly to people without a finance background.
• Give honest, independent advice and offer thoughtful challenge, including when the Managing Director or Board may have hoped for a different answer.
• Be trustworthy, reliable and able to handle sensitive information confidentially.
• Support Respair’s commitment to inclusion, fairness and accessible mental health support.

The Finance Director will work closely with Debbie, our Founding Director, so a warm, straightforward and respectful working relationship will be important.

Desirable skills and qualities

It would be helpful if the candidate also has:

• A recognised finance qualification, such as ACA, ACCA, CIMA or AAT.
• Previous experience as a finance director, treasurer or board member.
• Knowledge of payroll, PAYE, pensions, Corporation Tax and Companies House reporting.
• Experience working constructively with bookkeepers and external accountants.
• An interest in mental health, therapy, community work or the creative arts.

We do not expect one person to know every answer. We do expect them to recognise the limits of their knowledge, ask questions and seek specialist advice when needed. A sense of humour and an understanding of the slightly unpredictable nature of a small, growing organisation would also be very welcome.

Trustee with social care experience

Style Acre is a dynamic and creative charity supporting people with learning disabilities and/or autism across Oxfordshire.

We are looking for a committed and motivated individual with social care experience and who is aligned to our vision to create communities where people with learning disabilities and autism are valued as equals and to our values of caring, respect, honesty, ambition, and collaboration.

The role of a Trustee is unpaid and voluntary. We expect all Trustees to actively contribute to the work of the Board, using their skills and experience to give strategic direction, evaluate performance, and ensuring the charity is run efficiently and effectively. This post requires the applicant to have a good understanding of the social care sector and the challenges it faces, preferably with hands-on experience in the sector.

Trustees are expected to:-

• attend up to 4 Board meetings per year and an annual awayday. Meetings are usually held on a Thursday 1-5pm. In addition, there is  a finance & audit committee which also meets quarterly.
• contribute advice and support on an ad hoc basis.
• attend events and promote the work of the charity.
• visit services regularly but as a minimum on a quarterly basis. 

All travel and out-of-pocket expenses will be re-imbursed if required.  Applicants will be subject to an enhanced DBS (Disclosure and Barring Service) check.

Trustees of Style Acre play an important role in setting the strategy, culture, and vison of the charity, supporting the management team to deliver high quality support,  and ensuring the people we support are living their best lives at the heart of their local community. For more information on our work, please visit our website at Style Acre.

The Role

As a Flyer Distributor you will play a crucial role in helping to raise awareness about our services and events within the Enfield community. You will be responsible for disseminating promotional materials such as flyers, brochures, and event announcements to various locations within the Enfield area.

• Distribute promotional materials provided by Age UK Enfield to designated locations across the Enfield area. This may include community centers, libraries, local businesses, healthcare facilities, and other relevant locations.
• Engage with members of the public in a friendly and courteous manner while distributing flyers. Answer any questions they may have about Age UK Enfield's services and provide basic information about upcoming events or initiatives.
• Keep accurate records of the locations visited and the quantity of promotional materials distributed. Report back to the supervisor on to provide updates on distribution progress.
• Act as an ambassador for Age UK Enfield by promoting the organisation's mission, values, and services to the community. Help to increase brand recognition and visibility within the local area.

General Key Skills:

• Ability to work independently without constant supervision.
• Comfortable with walking and standing for long periods in various weather conditions.
• Maintaining professionalism and addressing public inquiries effectively.
• Reliable attendance and punctuality, with a strong sense of responsibility.

Time Commitment

2-4 hours Between 10 am - 2 pm (there are other volunteer opportunities available)

Requirements

A DBS Enhanced check will be required. Training to be provided around safeguarding.

Other Information

Please note: It is a unpaid position however travel costs and other volunteering expenses will be covered.

Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers.  A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.

Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility!  It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis.  So, it's vital that we have the right people on hand and that's where you come in!

If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person.  We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.

Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people! 

Role overview: 

 As is typical of working with the community, no one day is the same.  As such, the role may include, but is not limited to: 

• Opening the site ready for business and helping to prepare the shop 
• Closing the shop at the end of the day 
• Greeting customers and acting as a friendly, supportive and welcoming face 
• Supporting customers to work out what they need, and to hire the equipmen
• Keeping the site looking presentable and welcoming
• Handling cash and taking card payments
• Supporting people to sign up as Shopmobility members and to join Equal Lives as members
• Responding to queries on social media, email and telephone
• Taking future bookings for the equipment 
• Cleaning and maintenance of vehicles when they’re returned 
• Marketing and promoting the shop 
• Some other occasional ad hoc tasks as required such as signposting to our other services or other organisations

We’ll give you: 

• Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection 
• The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
• An accessible city centre location 
• A variety of activities to challenge you and develop your skills 
• The opportunity to take on additional responsibilities as you gain experience 
• Specific tasks focusing on the skills you want to gain 
• A friendly and supportive team of staff and volunteers 
• A mapped out plan of personal development to help you evidence your professional progression

You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills. 

If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you. 

Volunteering Arrangements 

 The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 

Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 

Volunteers are required to adhere to the organisation’s policies and practice guidelines. 

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 

Person specification 

• Honesty
• An ability to be empathic, whilst maintaining professional boundaries 
• Reliability, and only committing to a level of volunteering which is realistic 
• Good interpersonal skills 
• The ability to be non-judgemental 
• Good verbal and written communication skills 
• Excellent listening skills 
• Commitment to attend training courses and team meetings 
• Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
• Dedicated to the empowerment of Disabled people