Digital experience manager volunteer roles in EC1V 3PQ

The e-Assessment Association (eAA) is the leading professional membership body promoting better assessment through technology. We bring together awarding organisations, education providers, technology suppliers, researchers and policymakers to advance high-quality, innovative assessment practice in the UK and internationally.

We are now seeking a new Chair of the Board to lead the next phase of the Association’s development.

This is a high-impact governance role for an experienced senior leader who is passionate about assessment, education and technology, and who enjoys working collaboratively to make a difference across a complex and evolving sector.

Why this role matters

The Chair plays a pivotal role in shaping the direction, influence and effectiveness of the eAA.

Working with a committed Board of Directors and a small, professional operational team, the Chair provides strategic leadership, ensures strong governance, and acts as an ambassador for the Association and its members.

The Chair of the eAA Limited also serves as Chair of the Board of e-Assessment Services Limited, the Association’s trading subsidiary, supporting the sustainability and growth of the organisation.

This is an opportunity to:

• lead a respected, member-led organisation at the forefront of digital assessment;
• influence policy, practice and debate across assessment and education technology;
• support the continued professionalisation and growth of the Association; and
• work with a knowledgeable, engaged Board and an experienced executive team.

The role is supported by an annual honorarium of £6,000 in recognition of the time commitment and responsibility involved.

What you’ll be doing

As Chair, you will:

Provide strategic leadership

• Lead the Board in setting the strategic direction of the Association and monitoring progress against agreed objectives.
• Support the long-term sustainability, relevance and impact of the eAA.

Ensure strong governance

Ensure the Association operates within its governance framework and complies with all statutory and fiduciary duties.
Foster a positive, inclusive and professional Board culture that encourages open discussion, diverse perspectives and collective decision-making.
Work closely with the Vice-Chair and other Directors to maintain continuity and effective governance processes.
Support and challenge the Executive

• Provide support, guidance and constructive challenge to the CEO and operations team.
• Oversee performance against strategic and operational goals.
• Review budgets, management accounts and strategic plans in collaboration with the Treasurer and executive team.

Represent and advocate

• Act as an ambassador for the Association with members, partners, sponsors and external stakeholders.
• Represent the eAA at key events, including the e-Assessment International Conference and Awards.
• Use your networks and credibility to enhance the Association’s profile and influence.

Essential experience and attributes

• Senior leadership experience within assessment, education or educational technology.
• A strong understanding of assessment principles and the role of technology in transforming assessment practice.
• Demonstrated Board-level governance experience, ideally within a company limited by guarantee, charity or membership organisation.
• Excellent chairing and facilitation skills, with the ability to lead a diverse Board effectively.
• Strategic thinking, integrity and the confidence to provide constructive challenge.
• Strong communication and ambassadorial skills.

Desirable

• Experience of working in or alongside professional associations or member-led organisations.
• Established networks across education, assessment and technology sectors.
• Experience representing an organisation publicly at conferences or sector events.

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and asylum-seekers living in South West London, and helps them to play their full part in the community. Arriving as an asylum seeker in the UK can be a terrifying and disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. We exist to help people seeking asylum overcome those challenges, and to help them rebuild their lives. 

We offer a range of individual and group support to improve the holistic wellbeing of people who have a forced displacement background, providing them the tools they need to build lives filled with value, meaning and purpose in the UK. Our activities for adults include currently include: ESOL classes; sports; women’s creative writing; women’s coffee morning, and casework. 

About the CARAS Adult Team: 

In the post-pandemic environment, CARAS is responding to the role of digital literacies in our programme delivery to learners of asylum-seeking and refugee background. In contrast to the UK essential Digital skills framework, we have built in language inclusion to create a participatory learning course for Essential Digital Literacies for learners who are new to reading and writing in English. The individuals joining CARAS are highly diverse, with different countries of origin, linguistic and educational backgrounds. We have observed over the last year that many CARAS community members have limited digital skills, particularly in regard to using computers. Community members have highlighted that computers are important for many individuals to achieve their educational and employment goals, whilst increasing confidence and independence. We have co-designed a digital skills program in partnership with CARAS community members to improve computer literacy and skills, focusing on basic computer literacy.

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

CARAS is looking for Digital Skills Volunteer to support our face-to-face study programme for young people.

The Digital Skills group is in Streatham and is an important element of a study programme for young people aged 14 to 18 who are out of formal education. The timings of the digital skills sessions is as follows: 

• Tuesday evenings 4pm to 6pm 

Volunteers are required to attend one session per week. They are also welcome to come early and support ESOL classes before the Digital Skills sessions, where appropriate. 

The Tuesday Digital skills sessions focus on practical, accessible digital skills, such as, but not limited to: 

• Using computers, tablets, or smartphones confidently 

• Keyboard and navigation skills 

• Using email and online communication tools 

• Accessing learning platforms and online resources 

• Online safety and digital wellbeing 

• Using digital tools to support English learning, homework and study skills 

The aim of the Digital Skills sessions is to build independence, confidence, and digital inclusion, supporting young people to engage more fully with formal education and everyday life in the UK. Enrolments to the programme are based on rolling admissions, requiring adaptability to the changing digital skills needs of the group through participatory enquiry led by the ESOL teacher. 

The ESOL teacher will provide guidance, session plans, and tips for supporting learners with emerging English, including how to explain digital concepts in clear, accessible ways. 

Volunteers will typically work with 1–5 students, offering one-to-one or small group support and adapting tasks to different ability levels. 

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer tasks and responsibilities: 

• Providing one-to-one or small group support during Digital Skills sessions 

• Supporting young people to use digital devices and software confidently 

• Helping to set up the classroom and digital equipment 

• Attending and contributing to volunteer debriefs after each session 

• Sharing observations on learners’ progress, challenges, and successes 

• Making use of any community languages if any, to support learners’ understanding 

• Working collaboratively as part of a team and helping to shape the project 

• Supporting young people to recognise and celebrate their achievements 

• Showing flexibility to a wide range of ability levels and confidence with technology 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management, and all other relevant policies 

Requirements: 

Essential: 

• Aged 18 years or older 

• An interest in education, digital inclusion, and supporting young people 

• Confident using computers, smartphones, or tablets 

• Currently resident in the UK or has asylum-seeker or refugee status 

• Able to provide five years’ worth of addresses and willing to undergo a DBS check 

• DBS and proof of residency are not necessary if you are a CARAS community member who is more recently arrived in the UK 

• Able to attend volunteer induction training (online) prior to starting 

• Able to travel to our community centre in Tooting (food and travel expenses can be reimbursed) 

• Non-judgemental and able to engage with young people from diverse backgrounds 

• Reliable and punctual, with a commitment of at least one session per week for a minimum of 4 months 

• Good communication skills, especially with people who are new to English 

• Willingness to explain digital concepts patiently and clearly 

• Ability to volunteer during Wandsworth term time 

Desirable 

• Experience supporting young people with digital skills or IT (formal or informal) 

• Knowledge of community languages such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali, or Spanish 

• Experience working with young people, refugees, or learners of English in a work or volunteer capacity 

• Interest in using digital tools to support language learning 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies such as literacy and phonics strategies for emerging learners of English; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering. 

To Apply: 

Successful applicants will be invited to a taster session at CARAS, following which they will have an informal interview with a staff member of the CARAS ESOL team and a community member. All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. You will also receive training and support relevant to your specific role. These meetings and the induction training will be on a rolling basis, so apply ASAP!

The NIAS Creative Campus Events & Digital Administrative Assistant will support the smooth operation, promotion, and growth of the Creative Campus venue.

The role exists to assist with the administration, marketing, and delivery of events and programmes hosted at the venue. The successful candidate will gain hands-on experience in venue operations, digital promotion, social media marketing, event coordination, and community engagement.

This role is ideal for an energetic and organised individual who enjoys working in a creative environment and is interested in gaining practical experience in events management, digital communications, and creative venue operations management.

The position will work closely with the Venue Coordinator, supporting day-to-day venue administration, event preparation, online promotion, and community outreach.

Key Responsibilities (You will gain practical experience in two or more of the listed areas)

1. Venue Administration Support

Support the venue coordinator with the day-to-day administration of the Creative Campus venue.

Responsibilities include:

• Managing incoming enquiries and bookings
• Maintaining venue booking calendars
• Assisting with venue hire documentation
• Providing reception and guest welcome support
• Assisting with record keeping and administrative tasks

2. Event Operations Support

Assist in the preparation and delivery of events hosted at the venue.

• Assisting with event setup and breakdown
• Welcoming event organisers and guests
• Supporting performers, speakers and facilitators
• Assisting with ticketing and guest registration
• Helping coordinate volunteers and temporary event staff

3. Social Media & Digital Promotion

Support the promotion of Creative Campus activities across digital platforms.

• Updating Instagram, Facebook and other social media platforms
• Creating posts promoting upcoming events
• Capturing photos and short videos during events
• Supporting WhatsApp marketing to regular guests
• Assisting with Eventbrite and event listing updates

4. Website & Digital Content Management

Assist in maintaining the Creative Campus online presence.

• Updating website content using WordPress
• Uploading events to the website calendar
• Supporting digital newsletters and announcements
• Assisting with online promotional campaigns

5. Community Engagement & Partnerships

Support outreach activities to increase venue use and community participation.

• Communicating with artists, performers and community groups
• Supporting outreach to schools, creative organisations and local groups
• Assisting with coordination of creative workshops and programmes

Learning Opportunities

Successful candidates will gain practical experience in:

• Venue operations and event management
• Digital marketing and social media promotion
• Community engagement and partnership building
• Website management and content publishing
• Creative programming and event production

Person Specification

The ideal candidate will demonstrate the following:

Essential

• Strong organisational and administrative skills
• Excellent communication skills (written and verbal)
• Attention to detail and ability to multitask
• Confidence working with digital tools and social media
• Ability to work independently and take initiative

Desirable

• Interest in arts, culture, music or creative industries
• Familiarity with WordPress or website editing tools
• Experience using social media for marketing
• Interest in events, festivals or community projects

Personal Qualities

The successful candidate will be:

• Intelligent and trustworthy
• Highly organised and proactive
• Enthusiastic about creative environments
• Comfortable working with a wide range of people
• Able to respond calmly to changing event environments

Benefits

The role offers valuable real-world experience in a creative venue environment.
Benefits include:
• Structured career development support
• Access to training and skills development opportunities
• Mentorship from experienced project leaders
• Professional references for future employment
• Reimbursement of approved out-of-pocket expenses

Time Commitment

• Part-time and flexible hours, depending on event schedules.
• Evening and weekend participation may occasionally be required.
• Remote, working from home

We’re looking for up to three Trustees to help guide Hackney Empire through an exciting period of growth, creativity and deepened community impact.

As a member of our Board, you will play a vital strategic role in shaping the future of Hackney Empire. You’ll support our mission to empower young people, champion diverse artistic voices, and strengthen our connections within our local community and the wider cultural landscape.

We’re particularly keen to hear from individuals who share our values, have strong strategic and advocacy skills, and bring experience in arts management, fundraising, legal practice, heritage/buildings projects, or digital and social media strategy, as well as people whose lived experience reflects the communities we serve.

Disabled and D/deaf people are currently under-represented at Hackney Empire, we will offer an interview to anyone who identifies as D/deaf or disabled if they are able to demonstrate they meet the person specification.

Recognising under-representation of people from the global majority in our Heads of Department Team, we actively encourage people from the global majority to apply for this role.

Are you passionate about harnessing digital platforms and social media to educate, empower and inspire communities? 

Tell My Truth and Shame the Devil C.I.C. is seeking a visionary Social & Digital Media Education Lead to join our founding volunteer team. This role is central to designing and delivering educational programmes that equip members with the knowledge, skills and confidence to use social media and digital tools safely, creatively and impactfully.

Purpose of the role:

The Volunteer Social & Digital Media Education Lead is responsible for designing, developing and delivering educational programmes focused on social and digital media skills. This role supports the organisation’s mission by empowering volunteers, staff and community members with the knowledge and tools to effectively use digital platforms for communication, outreach and engagement. 

About the role:

As Social & Digital Media Education Lead, you will develop and lead training, workshops, and resources for community members, volunteers, and staff. You will work closely with the Instructional Designer, Membership Director, and Technical Systems Liaison to ensure digital learning aligns with our anti-capitalist, survivor-led, and community-driven mission. This is a strategic and hands-on role where your expertise directly enables communities to navigate and leverage digital spaces safely and effectively.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience managing social media platforms, including content creation, scheduling and audience engagement.
• Experience designing and delivering digital education programmes or training courses.
• Skilled in facilitating online workshops, webinars or interactive learning sessions.
• Ability to create multimedia learning materials such as videos, presentations and guides.
• Ability to support learners in building practical digital skills.
• Knowledge of major social media platforms, digital tools and safe online practices.
• Strong communication skills for clear instruction and guidance.
• Ability to design, deliver and evaluate digital learning content effectively.
• Formal qualifications in digital media, communications or a related field or equivalent professional/volunteer experience.
• Practical experience demonstrating digital content creation, online facilitation or programme management. 

Desirable / Can Be Developed:

• Experience or strong interest in social media, digital content creation or online community engagement. 
• Strong interest in community education, inclusion and positive digital participation.
• Developing skills in creating educational or informative digital content (posts, short videos, guides or campaigns). 

Qualifications:

• Formal qualifications are not required but desirable.
• Relevant study, training or experience in social media, digital communication, education, marketing or community engagement is valued.

Main Responsibilities/ Key Duties

• Design and deliver educational programmes, workshops and learning resources on social media literacy.
• Develop training on digital safety and responsible online behaviour.
• Monitor digital trends, tools and risks to ensure training content is relevant, current and safe.
• Develop engaging, practical learning experiences for diverse audiences.
• Update and adapt learning materials to reflect changes in social media platforms and digital practices.
• Align digital media training with organisational goals and programme objectives.
• Provide practical guidance to ensure learners can apply digital skills confidently.
• Support members and volunteers in applying digital skills, including content creation, online communication and platform navigation.
• Develop assessment tools, guides and documentation to track learning progress and measure outcomes.
• Maintain records of learning activities and progress to inform programme improvements.
• Foster confidence and competence among learners and staff in applying digital skills responsibly and effectively.
• Monitor compliance and provide feedback to continuously improve digital education programmes in line with organisational standards.
• Ensure all digital education activities comply with safeguarding policies, protecting vulnerable participants and maintaining a safe learning environment.
• Apply best practices in data-driven decision-making to ensure digital education initiatives are learner-focused, inclusive and aligned with organisational objectives.

What This Role Offers You:

• Leadership experience in designing and delivering digital literacy and media education programmes.
•  Personal and professional growth through hands-on engagement with diverse community members.
• Opportunity to shape the digital literacy and empowerment framework within a pioneering, values-led CIC.
• The satisfaction of enabling members to confidently navigate digital spaces, share their stories and amplify community impact.

What This Role Is Not For:

• Individuals seeking purely administrative or technical work without engagement or training responsibilities.
• Those unwilling to uphold safeguarding, data protection and ethical online practice standards.
• People expecting pre-set, rigid curricula—this role requires creativity, adaptability and proactive problem-solving.

Next Steps

Shortlisted applicants will be invited to

• A values-led conversation.
• If you are ready to educate, empower, and guide communities through digital spaces while fostering meaningful social impact, we want to hear from you. 
• Apply now and become a key driver of transformative digital education.

A Final Word

Data is about people, not numbers. Trust is built through care and accuracy.

If you know that: Respect keeps relationships strong.

Are you passionate about harnessing digital platforms and social media to educate, empower and inspire communities? 

Tell My Truth and Shame the Devil C.I.C. is seeking a visionary Social & Digital Media Education Lead to join our founding volunteer team. This role is central to designing and delivering educational programmes that equip members with the knowledge, skills and confidence to use social media and digital tools safely, creatively and impactfully.

Purpose of the role:

The Volunteer Social & Digital Media Education Lead is responsible for designing, developing and delivering educational programmes focused on social and digital media skills. This role supports the organisation’s mission by empowering volunteers, staff and community members with the knowledge and tools to effectively use digital platforms for communication, outreach and engagement. 

About the role:

As Social & Digital Media Education Lead, you will develop and lead training, workshops, and resources for community members, volunteers, and staff. You will work closely with the Instructional Designer, Membership Director, and Technical Systems Liaison to ensure digital learning aligns with our anti-capitalist, survivor-led, and community-driven mission. This is a strategic and hands-on role where your expertise directly enables communities to navigate and leverage digital spaces safely and effectively.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience managing social media platforms, including content creation, scheduling and audience engagement.
• Experience designing and delivering digital education programmes or training courses.
• Skilled in facilitating online workshops, webinars or interactive learning sessions.
• Ability to create multimedia learning materials such as videos, presentations and guides.
• Ability to support learners in building practical digital skills.
• Knowledge of major social media platforms, digital tools and safe online practices.
• Strong communication skills for clear instruction and guidance.
• Ability to design, deliver and evaluate digital learning content effectively.
• Formal qualifications in digital media, communications or a related field or equivalent professional/volunteer experience.
• Practical experience demonstrating digital content creation, online facilitation or programme management. 

Desirable / Can Be Developed:

• Experience or strong interest in social media, digital content creation or online community engagement. 
• Strong interest in community education, inclusion and positive digital participation.
• Developing skills in creating educational or informative digital content (posts, short videos, guides or campaigns). 

Qualifications:

• Formal qualifications are not required but desirable.
• Relevant study, training or experience in social media, digital communication, education, marketing or community engagement is valued.

Main Responsibilities/ Key Duties

• Design and deliver educational programmes, workshops and learning resources on social media literacy.
• Develop training on digital safety and responsible online behaviour.
• Monitor digital trends, tools and risks to ensure training content is relevant, current and safe.
• Develop engaging, practical learning experiences for diverse audiences.
• Update and adapt learning materials to reflect changes in social media platforms and digital practices.
• Align digital media training with organisational goals and programme objectives.
• Provide practical guidance to ensure learners can apply digital skills confidently.
• Support members and volunteers in applying digital skills, including content creation, online communication and platform navigation.
• Develop assessment tools, guides and documentation to track learning progress and measure outcomes.
• Maintain records of learning activities and progress to inform programme improvements.
• Foster confidence and competence among learners and staff in applying digital skills responsibly and effectively.
• Monitor compliance and provide feedback to continuously improve digital education programmes in line with organisational standards.
• Ensure all digital education activities comply with safeguarding policies, protecting vulnerable participants and maintaining a safe learning environment.
• Apply best practices in data-driven decision-making to ensure digital education initiatives are learner-focused, inclusive and aligned with organisational objectives.

What This Role Offers You:

• Leadership experience in designing and delivering digital literacy and media education programmes.
•  Personal and professional growth through hands-on engagement with diverse community members.
• Opportunity to shape the digital literacy and empowerment framework within a pioneering, values-led CIC.
• The satisfaction of enabling members to confidently navigate digital spaces, share their stories and amplify community impact.

What This Role Is Not For:

• Individuals seeking purely administrative or technical work without engagement or training responsibilities.
• Those unwilling to uphold safeguarding, data protection and ethical online practice standards.
• People expecting pre-set, rigid curricula—this role requires creativity, adaptability and proactive problem-solving.

Next Steps

Shortlisted applicants will be invited to

• A values-led conversation.
• If you are ready to educate, empower, and guide communities through digital spaces while fostering meaningful social impact, we want to hear from you. 
• Apply now and become a key driver of transformative digital education.

A Final Word

Data is about people, not numbers. Trust is built through care and accuracy.

If you know that: Respect keeps relationships strong.

ABOUT US

The Great Friendship Project is an award-winning organisation tackling loneliness through research-informed community programmes, campaigns, and partnerships.

We design and deliver social interventions that help people build real-world friendships, strengthen social confidence, and rise out of loneliness.

Over the past four years, we have delivered hundreds of community activities, partnered with major brands and public institutions, contributed to national research and policy conversations, and built a highly engaged community of tens of thousands of young adults.

As we look ahead, we are now entering a critical next phase of growth, strengthening our foundations in preparation for wider national expansion.

----------------------------

OVERVIEW

We’re excited to be recruiting a brand new Social Media & Digital Marketing Intern to play a vital role in amplifying the mission and activities of The Great Friendship Project.

This role offers a unique opportunity to contribute to a meaningful cause, gain hands-on experience in social media and digital marketing within a non-profit setting, and make a positive impact on the lives of young people experiencing loneliness.

You’ll support the creation of engaging, on-brand content across our platforms, content planning, trend-led posting, and cross-promotion with partners - while helping to grow and engage our online community around events, campaigns, and impact stories.

----------------------------

RESPONSIBILITIES

- Content Creation: Create original, engaging, platform-appropriate content that reflects the organisation’s mission and resonates with our audience.

- Photography & Filming: Capture high-quality photo and video content at events and for campaigns, ensuring all visuals align with our brand voice and tone.

- Social Media Strategy: Stay up to date with social media trends, support content planning, and help deliver a consistent posting schedule to grow and engage our following.

- Social Media Management: Support the day-to-day management and growth of the organisation’s social media channels, including Instagram, Facebook, TikTok, and LinkedIn.

- Community Engagement: Actively engage with our online community to promote events, initiatives, and impact stories, and help foster a positive, welcoming digital presence.

----------------------------

ABOUT YOU

- Passionate: A strong commitment to the mission of reducing loneliness among young adults, with the ability to inspire and lead a team toward shared goal.

- Proactive: Highly organised and proactive mindset, with the ability to manage multiple projects, prioritise effectively, and meet deadlines.

- Collaboration: Excellent interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders- Outstanding ability to conceptualise and execute trending content.

- Creative and Technical: Outstanding ability to conceptualise and execute trending content and able to use video editing and design tools like Capcut and Canva.

Role Overview

We are looking for a creative and motivated Volunteer Social Media Manager to help grow our online presence, engage our community, and promote our mission. This role is ideal for someone who enjoys storytelling, digital content creation, and making a positive impact.

Key Responsibilities

• Plan, create, and schedule content across social media platforms (e.g., Instagram, Facebook, TikTok, LinkedIn)
• Develop engaging posts including graphics, captions, and short-form videos
• Monitor comments and messages, responding in a timely and professional manner
• Support the development of a social media strategy aligned with our goals
• Track performance metrics (engagement, reach, growth) and suggest improvements
• Stay up to date with social media trends and best practices
• Collaborate with the team to promote events, campaigns, and initiatives

Skills & Experience (Preferred but Not Required)

• Interest in social media, marketing, or communications
• Familiarity with platforms like Instagram, TikTok, and LinkedIn
• Basic design skills (e.g., Canva or similar tools)
• Strong written communication skills
• Creativity and attention to detail
• Ability to work independently and meet deadlines

What You’ll Gain

• Hands-on experience managing social media accounts
• Opportunity to build a portfolio of work
• Develop skills in digital marketing and content creation
• Work with a passionate and supportive team
• Make a meaningful impact in the community

Build, manage, and protect the digital backbone of a national men’s wellbeing movement

MINDSET is creating a new kind of men’s wellbeing charity — one built on action, challenge, humour, and real‑world connection. To deliver our programmes, support our volunteers, and keep our data safe, we need a strong, reliable digital foundation.

We’re looking for a founding volunteer to lead on sourcing, setting up, and maintaining all our cloud‑based platforms and devices. This is a crucial role for someone who loves systems, enjoys problem‑solving, and wants to build something meaningful from the ground up.

What This Role Is About

You’ll be the architect and guardian of our digital ecosystem — ensuring our CRM, case‑management system, email, shared drives, and devices are secure, functional, and easy for volunteers to use. You’ll also create resources and deliver induction sessions so every new volunteer feels confident navigating our systems.

This role is perfect for someone who enjoys tech, values data security, and wants to make a real impact behind the scenes.

Key Responsibilities

1. Build & Maintain Our Cloud‑Based Systems

• Source and set up platforms such as CRM, case‑management, email, and shared drives

• Configure systems so they’re simple, secure, and aligned with our workflows

• Maintain accounts, permissions, and access levels

2. Configure & Manage Devices

• Set up laptops, tablets, or other devices for MINDSET use

• Ensure devices are secure, updated, and compliant with data‑protection standards

• Implement best‑practice security measures (passwords, MFA, encryption, etc.)

3. Safeguard Data & Security

• Ensure all systems meet GDPR and data‑protection requirements

• Monitor security risks and implement preventative measures

• Maintain clear documentation and data‑handling processes

4. Provide Troubleshooting & Support

• Offer support to volunteers when technical issues arise

• Resolve problems quickly and calmly

• Keep systems running smoothly with minimal downtime

5. Create Resources & Deliver Training

• Develop simple guides, videos, or walkthroughs for volunteers

• Lead or support induction sessions on how to use our systems

• Ensure every volunteer feels confident and supported

Who This Role Is Perfect For

Someone who is:

• Experienced with cloud platforms, CRMs, or IT systems

• Organised, methodical, and proactive

• Passionate about data security and good digital practice

• Patient, supportive, and good at explaining tech to non‑tech people

• Excited by building systems from scratch

• Able to work independently and take initiative

What You’ll Get Out of This

• A founding leadership role shaping the digital backbone of a national charity

• Experience in IT management, systems design, and digital operations

• Opportunities to grow your skills and lead on meaningful projects

• A supportive team that values clarity, humour, and purpose

• The satisfaction of knowing your work directly supports men’s wellbeing across the UK

Ready to Build the Digital Heart of MINDSET?

If you want to help create a secure, smooth, and empowering digital environment for our volunteers and participants, we’d love to hear from you.

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer PR & Marketing Manager. This role is ideal for an individual with previous experience in a PR/Marketing role looking to work within the charity sector. 

Responsibilities typically include: 

Writing and editing social media content, press releases, CWV guidelines, leaflets, speeches, newsletters and website content 

Utilising social media to maintain and manage the CWV image 

Representing CWV at events/presentations/meetings 

Owning and managing communications related to CWV’s online and offline presence 

Developing good working relationships with the media

overseeing and approving all social media content produced by social media team 

Registered in 1999, Daybreak is a charity whose foundations are in growing the practice of Family Group Conferences in the UK. From this, we have seen the positive impact that occurs when families and communities are empowered to take action when faced with challenging situations.

People and communities often feel disempowered - especially those whose lives are influenced by the systems around them. However, we know that people can take action to support each other and choose what action to take when given the right opportunity to have their voice heard.

This is why we believe in a world where families, people’s wider social networks, and communities work together to make decisions and proactively solve the problems affecting their lives.

Now, utilising a range of family led decision making approaches and working alongside partner organisations and within the community, we bring people together to create opportunities for them to communicate, work together, and choose what actions to take, in order to move forward, be safe, and thrive.

Throughout our various programs, our work centres around the principles of voluntary participation, transparency and openness for all, advocacy for those who need it, and for our contribution to be facilitative not prescriptive.

Who we’re looking for

We are looking to welcome two new members to our Board of Trustees.

To serve as one of Daybreak’s trustees is to play a fundamental role in enabling our charity to pursue its vision, mission, and values. Your contribution to discussions and decision-making at the highest level of our organisation will ensure that we can continue to provide our services to those in need of our support.

The role is more focused on strategy than detail. You will offer crucial guidance and support to management in developing a growth strategy that will allow Daybreak to reach more people and touch more lives.

There is no requirement for you to have experience as a Trustee. All we need is a willingness to use your skills and expertise to support Daybreak, a desire to make a difference for our service users, and a commitment to active participation in the role.

We would especially welcome applications from those with experience in Data, Digital and either Children or Adult Social Services.

The time commitment involved is around thirty hours per year, though a wide range of opportunities to get involved in the Board’s work will be provided. Board meetings are usually held quarterly in Hampshire or online.

What we offer

‍ As a trustee you will be given:

• Induction and ongoing support.

• Board-level experience in a friendly environment, with the opportunity to exercise your existing skills and develop new ones. Our Board contains a diverse range of individuals from various backgrounds, including business and family services, and you will be able to tap into and learn from the breadth of knowledge that they possess.

• Scope to drive a growth strategy designed to expand our services and allow us to give more families and communities the chance to take control of their circumstances. Your experience and insight will be vital in enabling us to channel the power of families and communities coming together to strengthen the bonds between them.

• A comprehensive insight into the charitable sector, the challenges it faces, and how these challenges can be overcome.

• The opportunity to make a real difference to the lives of children, young people, and their families. Your strategic input will help spur positive change and empower families and communities to overcome their unique challenges, and you will see the beneficial impact of your decision-making play out across our services.

• The knowledge that your contribution has helped secure the best possible results for service users and navigate the challenges our charity faces. By helping us, you will help families to find more workable solutions to their problems, while avoiding plans being imposed upon them.

borGO

We connect travelers, volunteers, and locals to promote sustainable tourism and revive Abruzzo, Italy village communities.

Operations Manager – Local Partner Network

Please note this role is not paid - we do not hire freelancers

Duration: 3–4 months (unpaid)
Time Commitment: ~15–20 hours/week (flexible)
Reports to: Founder

About borGO

borGO is an experiential tourism initiative based in Abruzzo, Italy, dedicated to promoting authentic, sustainable, and community-driven travel.
Through its digital platform and curated experiences, borGO connects international travelers with historic villages, artisans, local food traditions, nature, and cultural experiences. Our mission is to support rural communities while introducing a global audience to one of Italy’s most authentic and undiscovered regions.
To build this ecosystem, we collaborate with a growing network of local providers, including guides, farmers, artisans, hospitality operators, and cultural organizations.

Role Summary

As Operations Manager – Local Partner Network, you will play a key role in helping borGO organize and structure its growing database of local partners and experiences.
Your main responsibility will be to organize, structure, and manage information about local providers, ensuring that all data is clear, accessible, and easy to use for building experiences and partnerships.
This role is ideal for someone who loves structure, enjoys organizing complex information, and is motivated by improving systems and workflows.

Key Responsibilities

• Organize and manage borGO’s database of local partners and providers
• Structure information about experiences, services, contacts, and locations
• Build and maintain clear data structures and internal documentation
• Improve the organization of operational workflows
• Use tools such as Google Workspace and ClickUp to manage and structure data
• Ensure information is complete, consistent, and easy to navigate
• Support the team in preparing experience packages and partner profiles
• Identify ways to improve processes and operational efficiency
• Help create simple internal systems and guidelines for managing partner data

Requirements

• Strong organizational and structuring skills
• Comfortable working with data, spreadsheets, and digital tools
• Experience with Google Workspace (Sheets, Docs, Drive)
• Familiarity with ClickUp or similar project management tools is a plus
• Detail-oriented and comfortable working with large amounts of information
• Proactive mindset and interest in improving systems and processes
• Interest in tourism, culture, or regional development
• Good communication skills in English
• Italian language skills are a strong advantage (for working with local partners)

Learning Outcomes

• Hands-on experience building operational systems in an early-stage project
• Exposure to tourism ecosystem development and local partnerships
• Experience in structuring databases and internal workflows
• Collaboration with an international team working on sustainable tourism

What We Offer

• A structured Volunteership experience with clear responsibilities
• Flexible remote working environment
• Mentorship from the borGO founding team
• Certificate of completion and reference letter
• Opportunity to contribute to the development of a sustainable tourism network in Abruzzo

How to Apply

Please apply through We Make Change with your profile and a short note explaining:

• Your interest in operations, organization, and systems building
• Why you would like to contribute to sustainable tourism and local communities

Compensation: No financial compensation

Minimum Hours per Week:

7-9 hours per week

Duration:

3-5 months

Zambia Orphans Aid UK (ZOA-UK) is looking for part-time volunteers to support our Digital & Communications work. The ideal candidates will have passion for all things digital and an interest in international development. We are seeking people who have good digital understanding, a flare for design and experience of creating social media content across a range of platforms.

You will possess a positive attitude together with a proactive approach to problem solving. You will be home-based and have the freedom to set your own hours, so self-motivation is essential.

Volunteers support ZOA-UK’s communications and digital activities to increase the reach, profile and influence of the charity and build our brand as a leading charity supporting orphans and vulnerable children in Africa. The volunteers will support the small team to create a cohesive and effective approach to delivering our messages to target audiences, driving supporter engagement and donations, and raising awareness of the needs of orphans and vulnerable children in Zambia. 

Range of likely duties to include:

1. Write up case studies and stories of change and ensure they and accompanying photographs and video footage are stored securely in our image and case study database

2. Help build our social media activity to achieve measurable outcomes in terms of raising awareness, and increasing numbers of supporters who convert to become donors

3. Create and schedule inspiring content for social media channels – Instagram, facebook, X, linkedin, ticktock etc

4. Create blogs, infographics and other content for our wordpress website, supporter newsletters and annual report

Volunteer Opportunity: Customer Service Manager

Are you an experienced communicator with a passion for delivering excellent service and leading teams? We’re looking for a Volunteer Customer Service Manager to oversee our customer support function and ensure a high-quality experience for everyone we engage with.

Role Overview:
As a Customer Service Manager, you will lead and support a team of customer service volunteers, ensuring enquiries are handled efficiently and professionally. You’ll play a key role in shaping processes, improving service standards, and creating a positive experience for all users.

Key Responsibilities:

• Manage and support a team of Customer Service Agents

• Oversee day-to-day handling of enquiries across email, phone, and social media

• Develop and improve customer service processes and guidelines

• Monitor performance and provide feedback, training, and support to the team

• Handle more complex or escalated enquiries and complaints

• Ensure accurate record-keeping and reporting of interactions

• Identify trends and suggest improvements to enhance customer experience

What We’re Looking For:

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Experience in customer service or support roles (preferred)

• Problem-solving mindset and ability to handle challenging situations

• Good organisational and time management skills

• Confidence using digital tools and communication platforms

• Proactive, reliable, and solution-focused approach

What You’ll Gain:

• Leadership experience in managing a customer service function

• Opportunity to develop coaching, training, and management skills

• Enhanced CV with hands-on management experience

• Insight into customer experience strategy and operations

• A chance to make a meaningful impact on how people engage with our organisation

Time Commitment:
Flexible, with regular weekly involvement and additional time as needed.

Location:
REMOTE - UK ONLY

Lead the way in delivering a welcoming, efficient, and high-quality service experience.