Editorial communications manager volunteer roles

This Role Protects People, Not Just Content
Tell My Truth and Shame the Devil C.I.C. works with survivors, vulnerable adults, young people, and lived-experience storytellers. Content is not neutral here. It carries emotional, legal, and safeguarding weight.
The Content Approval & Safeguarding Coordinator exists to ensure that nothing goes live unless it is safe, ethical, compliant, and aligned with survivor-centred practice.
This role is a gatekeeper role, not a rubber stamp.
 
Purpose of the Role
This role sits between content creation and public release.
Its purpose is to:

• Protect survivors
• Protect the organisation
• Protect the community
• Ensure compliance with safeguarding, consent, and data protection standards

This role ensures that growth never comes at the cost of safety.

Experience Qualification and Requirements

Essential Experience

• Experience in safeguarding-focused roles where risk assessment, ethical judgement, and protection of vulnerable individuals are central.
• Experience in content moderation, editorial review, compliance, or approval processes involving sensitive or high-impact material.
• Experience working within survivor-led, trauma-informed, or community-based organisations.
• Experience in social care, youth work, community work, or similar environments involving safeguarding responsibilities.
• Experience assessing risk, balancing impact versus harm, and making defensible approval decisions.

Essential Skills

• Strong operational judgement and ability to make clear, consistent decisions under safeguarding and ethical frameworks.
• Excellent attention to detail, particularly around consent, language, framing, and contextual risk.
• Strong written communication skills for documenting decisions, feedback, and escalation summaries.
• Ability to work collaboratively with content, moderation, safeguarding, and campaign teams.
• Confidence following structured protocols and escalating concerns without delay when thresholds are met

Training & Qualifications

• Formal safeguarding training is essential.
• Ongoing training and guidance will be provided to support continuous learning and alignment with CIC standards.

Note: Lived experience alone is not sufficient for this role; demonstrated operational judgement and safeguarding competence are required.

Main Responsibilities/ Key Duties

• Review all content prior to publication to identify safeguarding risks, consent clarity, trauma exposure, and inappropriate language or framing.
• Apply content approval protocols consistently, ensuring decisions are aligned with safeguarding, ethical, and organisational standards.
• Ensure survivor testimony and sensitive content comply with informed consent requirements, usage agreements, and platform-appropriate boundaries.
• Assess whether content is suitable for public release, restricted distribution, amendment, or rejection based on risk and impact.
• Liaise closely with key stakeholders to ensure joined-up decision-making, including the Content Librarian / Asset Manager, Community Moderation team, Safeguarding Officer, and campaign leads.
• Maintain clear and auditable records of content approvals, rejections, required amendments, and final outcomes.
• Flag and escalate safeguarding concerns, boundary breaches, and high-risk material promptly in line with CIC escalation pathways.
• Support the development, refinement, and documentation of content approval frameworks and trauma-informed content guidelines.
• Contribute to continuous improvement by identifying recurring risks, gaps in guidance, or training needs related to content safety.

This role is not suitable if you:

• Avoid difficult decisions
• Prefer creative freedom over boundaries
• Are uncomfortable challenging others
• Want fast visibility or public-facing credit
• Are seeking immediate paid employment

Important to Be Clear

This is:

• A volunteer role during the build phase
• A position of trust and responsibility
• Not symbolic — this role has real authority
• Paid roles will be introduced as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to:

• A safeguarding and judgement-based discussion
• A values and boundaries conversation

If you believe that truth without safety becomes harm, and that accountability must apply internally as well as externally, this role is for you.

A Final Word

Content approval is about people, not posts.

If you know that:

• Consent is a safeguarding responsibility
• Judgement must balance impact and harm
• Trust is protected through ethical restraint

Objective
ZAKKI is seeking an experienced digital and social media professional with a background in brand visibility and awareness, increasing followers and engagement, and authoring and curating brand-centric content that’s in line with style, voice, and tone. Reporting to the Chairperson, the Digital Marketing Manager will actively develop ZAKKI’s brand engagement to boost the SEO across the website and social media channels including Twitter, Facebook, LinkedIn, and others.

Context
ZAKKI is a social startup focusing on creating an inclusive community for the elderly and people with disabilities. Our mission is to facilitate alms and donations collection and distribution to help the elderly and people with disabilities who work in the informal sector to get better livelihood through micro-business management, giving them greater market exposure.

Currently, we are still redesigning ZAKKI fully function product. We are expecting to develop the ZAKKI fully function product in the upcoming years.

ZAKKI is a non-profit foundation, and all ZAKKI teams and volunteers do not receive a salary. In return, the volunteer can enlist their contribution as part of ZAKKI as their portfolio during executing the project and upon the project completion. Furthermore, English proficiency will be required as the central communication, both in the documentation and verbal communication.

ZAKKI provides equal volunteering opportunity for everyone regardless of age, sex/gender, color, race, creed, nationality/origin, marital status, sexual orientation, political belief, or disability that does not prohibit essential performance job functions. All matters relating to volunteering are based upon one's ability to perform the job, as well as one's dedication to ZAKKI's Mission and needs.

Engagement Description
The Content Creator will actively develop ZAKKI’s brand engagement across website and social media channels including Twitter, Facebook, LinkedIn, and others. As a member of the Communications and Marketing Department, you’ll develop tactics to build brand visibility and awareness; grow a following and increase engagement; and author and curate brand-centric content that’s in line with ZAKKI style, voice, and tone.

You'll work cross-functionally to help communicate the latest happenings from ZAKKI and the social caused that we are advocating. You’ll develop benchmarks for our social media metrics and creative strategies for reaching our goals (most importantly, increasing followers and engagement and driving visitors to our website). Also, as an advocate for social media within ZAKKI, you’ll monitor our peer landscape along with trends, social conversations, and feedback in order to develop and implement recommendations to grow engagement, increase brand advocates, and deepen online relationships. You’ll also track weekly and quarterly analytics against benchmarks.

We're looking for a thoughtful, creative, and proactive communicator with an incredible attention to detail who can transform complex topics and issues into engaging social content that compels audiences to follow, interact with, and support our mission.

Responsibilities
• Develop and drive social media strategy in collaboration with the ZAKKI team
• Create original content--including copy, graphics, and video--for ZAKKI's official social media channels, both organic presence.
• Develop creative digital campaigns to drive support (collaboration, funding and partnerships) and recruit volunteers

Qualifications
We’re looking for someone who is:

• A skilled and creative content creator
• An enthusiastic self-starter who gets stuff done
• A collaborator and convener
• Quick-witted
• Intrapreneurial
• Intellectually curious
• Willing to try new things
• Values-aligned and understand the bigger picture

We’re also looking for someone with these qualifications:
• Enjoy working for digital media with Twitter, Facebook, LinkedIn, Instagram, and YouTube
Experience in developing social media strategy, managing social media channels, increasing brand awareness, and growing social engagement
• Excellent writing and editorial skills with the ability to translate technical information clearly and effectively to a general audience
• Proficient with social media management tools like Hootsuite, Buffer, and Sprout
• Creative and basic graphic design and video skills using Canva and video editing tools
• Attention to detail
• Fluency with the basic principles of cost per click, impression, and reach
• Alignment with and ability to articulate ZAKKI’s mission and values, preferably with familiarity communicating about social caused, social inclusion, transparency, economics inclusion.

Interested applicant required to fill up this Google Form, based on the team he/she interested to be part of;
https://forms.gle/QzsA56SJZvCxFBey8

select role Content Creator