9 Enquiry officer volunteer roles in Birmingham, West Midlands

We seek a Chair of Trustees with time and expertise to help develop the board of trustees in line with our values of compassion, courage and persistence! We are a small but impactful charity working internationally to support 'stuck' families and change policy.

We are looking for a Chair with experience of small charity governance and is able to compassionately lead the board and work with the CEO through a period of change. 

We particularly welcome applications from women, and those with lived or professional experience of domestic abuse. 

An understanding of fundraising through trusts and foundations as well as commissioning would also be beneficial to the charity as a whole. 

PLEASE NOTE: This is a rolling recruitment campaign and therefore any applications after the 12th of October 2026 will be put through to the next recruitment campaign in January 2027.

As an MS Help Hub Volunteer, you'll be there for people affected by MS when they need someone to listen.

You'll provide emotional support and reliable information, helping people feel heard, understood and more confident about their next steps. Sometimes you'll answer practical questions; other times, simply offering a listening ear can make all the difference.

You'll support people primarily over the telephone, although we also respond to enquiries by letter, email and webchat. Every conversation is different, and every conversation matters.

You don't need to have all the answers. We'll provide comprehensive training and ongoing support to help you build your knowledge of MS, available support, and the wider challenges people may face. You'll always be part of an experienced team of staff, volunteers and specialists who are there whenever you need them.

Most importantly, you'll be helping ensure that nobody has to face MS alone.

Is this role right for you?

You'll need to be available to volunteer during our weekday opening hours and commit to a regular volunteering pattern of around three hours each week. These hours can be completed flexibly across the week and don't all need to be in one session. The MS Help Hub is open Monday to Friday, 9am–5pm. We’re keen to hear what availability you can offer and will discuss this with you as part of the recruitment process.

As the role is home-based, you can volunteer from anywhere in the UK with a suitable internet connection and a quiet, private space to take calls.

PLEASE NOTE: This is a rolling recruitment campaign and therefore any applications after the 12th of October 2026 will be put through to the next recruitment campaign in January 2027. 

As an MS Help Hub Volunteer, you'll be there for people affected by MS when they need someone to listen.

You'll provide emotional support and reliable information, helping people feel heard, understood and more confident about their next steps. Sometimes you'll answer practical questions; other times, simply offering a listening ear can make all the difference.

You'll support people primarily over the telephone, although we also respond to enquiries by letter, email and webchat. Every conversation is different, and every conversation matters.

You don't need to have all the answers. We'll provide comprehensive training and ongoing support to help you build your knowledge of MS, available support, and the wider challenges people may face. You'll always be part of an experienced team of staff, volunteers and specialists who are there whenever you need them.

Most importantly, you'll be helping ensure that nobody has to face MS alone.

Is this role right for you?

You'll need to be available to volunteer during our weekday opening hours and commit to a regular volunteering pattern of around three hours each week. These hours can be completed flexibly across the week and don't all need to be in one session. The MS Help Hub is open Monday to Friday, 9am–5pm. We’re keen to hear what availability you can offer and will discuss this with you as part of the recruitment process.

As the role is home-based, you can volunteer from anywhere in the UK with a suitable internet connection and a quiet, private space to take calls.

Title:  Operations Lead

About the Role: We are looking for an organised, self-motivated Coordinator to manage our communications and inbox operations independently. You will be the primary point of contact for our volunteer teachers, ensuring smooth operations by following our clear organisation handbook and protocols.

Key Responsibilities:

• Inbox Triage & Teacher Support: Answer routine teacher inquiries independently using established SOPs and the Teacher Handbook. 

• Issue Resolution: Address logistics or schedule friction between teachers and students. 

• Safeguarding Escalation: Identify sensitive issues or trauma reports and immediately route them to the Safeguarding Officer per protocol.

• Teacher Onboarding: Lead the onboarding process for new teacher cohorts (once every three months).

• Match students: Match students with teachers (once every three months)

Qualifications:

• Excellent English written and verbal communication.

• Proficiency in Arabic, French, or German is a strong asset.

• Strong decision-making skills; ability to read policy documentation and act without constant supervision.

• High interpersonal skills, patience, and professional judgment.

• Reliable, detail-oriented, and accountable for completing tasks end to end.

Time Commitment:

• 4 days/week (approximately totalling 4–5 hours per week).

• Minimum commitment: 16 weeks (4 months).

Benefits:

• Personalised working reference/recommendation letter upon completion. 

• Directly support access to education for Palestinian students in emergency contexts. 

• Hands-on experience in non-profit operations and Education in Emergencies (EiE).

• Fully remote and flexible schedule (work whenever suits you within agreed daily response windows).

Job Title:        Social Media Lead

Job Type:         Voluntary

Hours: 14 hours per week

Reports to: Executive Director

Location: Home Working/fully remote

Who we are:

ARFID Awareness UK are the UK’s only charity dedicated to raising awareness and furthering information about Avoidant Restrictive Food Intake Disorder (ARFID). A not-for-profit; we work to provide individuals, parents and medical professionals with up-to-date relevant information, research and support.

Can you help us?

ARFID Awareness UK are looking for a passionate and innovative Media and Communications Officer to join our dedicated team.  In this role, you will be at the forefront of our efforts to raise awareness and understanding of Avoidant/Restrictive Food Intake Disorder (ARFID) through compelling storytelling and strategic communication. We seek an individual who is not only skilled in media relations and digital communication but also deeply committed to our mission of supporting individuals and families affected by ARFID. If you have a flair for creative content creation, a strategic mindset, and a desire to make a meaningful impact, we invite you to be a part of our journey in transforming lives and fostering awareness.

The role:

Content Creation:

• Develop engaging and informative content for various platforms, including websites, newsletters, blogs, and social media to promote awareness of ARFID.
• Create multimedia materials, including graphics, videos, and infographics, to effectively communicate our message and reach diverse audiences

Social Media Management:

• Manage and oversee all social media accounts, including Facebook, TikTok, Instagram, and LinkedIn, to enhance our online presence and engage with followers.
• Respond to queries, comments, and messages across all social media platforms promptly and professionally, fostering positive interactions and building community

Media Relations:

• Build and maintain relationships with journalists, bloggers, and influencers to promote ARFID Awareness UK and its initiatives through earned media coverage.
• Draft press releases, media kits, and other materials to effectively communicate news and updates about the organisation as required

Strategic Communication:

• Collaborate with the leadership team to develop and implement a comprehensive communications strategy that aligns with the organisation’s goals and objectives.
• Monitor and analyse media coverage and social media engagement to assess the effectiveness of communication efforts and make data-driven improvements

Event Promotion:

• Support the planning and promotion of events, workshops, and campaigns, ensuring effective communication and outreach to target audiences.
• Create promotional materials and outreach strategies to maximize participation and engagement for events

Crisis Communication:

• Assist in managing crisis communication by developing timely and appropriate responses to issues or inquiries that may arise in the media or on social media

Experience:

• Proven experience in a media, communications, or public relations role, preferably within the non-profit or healthcare sector.
• Demonstrated experience in managing social media platforms and engaging with diverse audiences effectively.
• Experience in content creation, including writing press releases, articles, and digital content for various channels.
• Previous involvement in organising and promoting events or campaigns is advantageous

Person Specification:

• Successful candidates must demonstrate a significant number of the following:
• Exceptional written and verbal communication skills, with the ability to tailor messaging to various audiences.
• Strong interpersonal skills, with a friendly and approachable demeanour for engaging with the community and media.
• Excellent organisational abilities, with a keen eye for detail and the capacity to manage multiple projects and deadlines simultaneously.
• A creative thinker who can generate innovative ideas for content and campaigns, with a passion for storytelling.
• Ability to work collaboratively as part of a team while also demonstrating initiative and independence when required.
• Flexibility to adapt to changing priorities and work in a fast-paced environment, demonstrating resilience and problem-solving skills
• A genuine interest in and understanding of Avoidant/Restrictive Food Intake Disorder (ARFID) and its impact on individuals and families.
• Proficiency in using design software (e.g., Canva, Adobe Creative Suite) for creating visuals, as well as skills in video editing tools.
• Familiarity with analytics tools to measure the effectiveness of social media campaigns and communication efforts

Qualifications:

• Relevant certifications in social media management, digital marketing, or public relations would be an advantage.
• Continuous professional development in communications and media trends

Join our team and contribute to driving the mission of AFRID Awareness UK forward, ensuring that our message reaches those who need it most while fostering a supportive community around ARFID.

We are seeking an experienced and passionate HR and people professional to join our Board and help shape an inclusive and supportive organisation. We are particularly interested in hearing from people with expertise in HR, people strategy, organisational development or workforce wellbeing, who share our commitment to creating a positive environment where staff and volunteers can thrive.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we continue to implement our 5-year strategy for 2025-2030.

The HR Trustee will contribute to all aspects of the charity’s governance while providing essential HR expertise to support and enhance our work. We are seeking an experienced people professional to help make a meaningful impact at CLAPA, in line with its strategic priorities.

About CLAPA

The Cleft Lip and Palate Action (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are currently looking for a new Clinician Trustee who can use their expertise and strategic insight to support our growing charity at a critical time for cleft care and NHS reform.

The Clinician Trustee will contribute to all aspects of the charity’s governance while providing essential clinical expertise to support and enhance our work.

We are seeking an experienced professional to help drive CLAPA’s clinical impact in line with its strategic priorities. We are particularly interested in hearing from clinicians with experience of strategic leadership within cleft services, specialised commissioning, workforce development or national clinical networks, who can help CLAPA navigate a period of significant change and reform across the NHS.

In this role, you will offer insight into the patient journey across the evolving cleft care pathway, strengthen relationships between CLAPA and clinical teams and provide clinical guidance to inform our campaigns and initiatives. You will bring a strong understanding of patient centred care and use your expertise to help shape and influence improvements in services and outcomes.

Ideally, you will also draw on safeguarding experience from your clinical role to support the charity’s safeguarding function and promote best practice across our work.

If you think you have the experience, passion and leadership to help us meet the needs of the community we serve, we want to hear from you.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.