Environment volunteer roles

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Breakfast Club Volunteer

Locations: Amadeus House, 18 Corfton Road, Ealing, London, W5 2HT

Timings: Each Tuesday morning approximately 10.00 – 12.00

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

The Crisis Recovery House supports people experiencing a mental health crisis, as an alternative to hospital admission, where appropriate. It also helps individuals discharged from hospital who need a brief period of intensive support.

This volunteer role supports the smooth running of the Tuesday Breakfast Club, creating a warm, welcoming and safe space for people accessing the service. As a Breakfast Club Volunteer, you help set up the space, greet attendees, support light activities and conversation, and contribute to a positive community atmosphere. You play an important part in helping service users build routine, confidence and connection as part of their recovery journey.

Tasks may include:

• Prepare the breakfast area in line with Food Hygiene regulations (training can be provided) and service guidance.
• Set up equipment, supplies and the environment to ensure the session starts smoothly and clearing up at the end of the session
• Welcome all guests warmly, helping to create a relaxed and inclusive space.
• Keep an accurate register of attendees, ensuring food allergies and dietary needs are recorded appropriately.
• Prepare and serve hot drinks and toast, ensuring hygiene and safety throughout.
• Introduce new customers to the Breakfast Club and explain what they can expect from the session.
• Support introductions among service users to help build confidence and social connection.
• Encourage the use of weekly planners or similar tools to support routine-building and recovery goals.
• Help facilitate informal group conversations and light activities, where appropriate.
• Liaise with the staff member on duty regarding any safeguarding or wellbeing concerns.
• Assist with clearing and cleaning the space at the end of the session.
• Follow all relevant Waythrough policies, including safeguarding, confidentiality, information governance and health & safety.
• Support the development and potential expansion of the Breakfast Club, including new ideas for activities, themed mornings or discussions.

Skills/qualities we would like you to bring to the role:

• Warm, friendly and approachable manner when engaging with service users
• Good communication skills and the ability to make people feel welcome
• Ability to engage respectfully with people from diverse backgrounds
• Comfortable chatting informally and supporting light group conversations
• Awareness of personal boundaries and when to seek staff support
• Organised and reliable, with good time‑keeping
• Caring, understanding and non-judgmental approach towards people with lived experience
• Able to work as part of a team and take direction when needed
• An understanding of Waythrough – information is available on our website
• A genuine interest in being part of the mission and vision of Waythrough
• Ability to maintain confidentiality, professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising events organisers have the exciting and varied role of helping plan and deliver local fundraising events to raise the vital funds needed to help cats. Our fundraising events organisers use their passion for cats and people to plan cake sales, barn dances, quiz nights and everything in between.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• planning fundraising events and activities like cake sales, quiz nights and barn dances
• providing the treasurer with information on funds raised from fundraising events
• encouraging and promoting a professional image of Cats Protection 
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising events organisers usually spend two to three hours per week in this role, which is flexible and can be shared by more than one volunteer.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Role Profile: Programme Sales & Admissions Specialist (L&D Fellowship) - Volunteer 

• Programme Association: Enhanced Professional Development Programme (ePDP)

• Organisation: Quilombo UK (Registered Community Interest Company & Accredited Training Establishment)

• Role Type: Part-time | Volunteer Placement with Integrated Professional Development Scholarship + Performance Reward

• Commitment: 12 hours per week (Structured as two 6-hour shifts)

• Duration: Minimum 16-week commitment

• Location: Remote (UK-Wide)

• Reporting to: Director of Sales & Admissions

. About Quilombo UK

Quilombo UK is a dedicated registered Community Interest Company (CIC) and a registered training establishment on a mission to close the "UK Professional Experience Gap." We provide ambitious international professionals, career pivoters, and graduates with the practical work experience, soft-skills development, and strategic mentoring they need to successfully step into UK corporate careers.

 Role Summary

Are you an ambitious communicator, a career changer looking to break into corporate sales/recruitment, or an international graduate (MSc/MBA) wanting to build a high-performance commercial CV in the UK?

We are seeking a motivated, empathetic Volunteer Programme Sales & Admissions Specialist to join our remote team. In this target-driven role, you will manage our warm candidate pipeline and lead consultative 1-on-1 enrollment sessions for prospective participants looking to join our flagship Enhanced Professional Development Programme (ePDP).

Rather than a standard, low-responsibility voluntary placement, we offer an exceptional, structured two-way professional value exchange: in return for your dedication and pipeline closures, we invest heavily in your personal development by gifting you our fully accredited, premium career-transition curriculum, backed by real performance honorariums and a verifiable director's recommendation.

. The Value Exchange (What We Offer You)

• The L&D Scholarship (Value £400): We completely waive your enrolment fees for our premium, CPD-certified Enhanced Professional Development Programme (ePDP). You will receive professional CV restructuring, AI interview simulations, monthly Skills Audits, and live career coaching entirely free of charge.

• Accredited CPD Hours: Upon successful graduation, you will be awarded a formal Certificate of Practical Competency carrying 100 accredited CPD hours, giving you an institutional-grade, industry-recognised credential on your CV.

• Enrollment Performance Reward (Option B): To support your development and directly recognise your commercial impact on our organisation, we provide a £25 performance honorarium for every candidate you successfully onboard into the programme. This reward is unlocked and processed as soon as the participant’s first monthly contribution successfully clears.

• Director's Endorsement & Reference: Upon successful completion of your 16-week tenure, our Director will write a personalized, metrics-driven recommendation on your LinkedIn profile, certifying your exact performance, CRM proficiency, and pipeline conversion data to show future employers.

• Supportive Onboarding: We provide a structured, 4-week ramp-up period with direct mentorship to build your confidence and sales skills before you manage any pipelines independently.

. Key Responsibilities 

As a professional environment reflecting corporate standards, you are expected to treat this placement as you would a paid engagement:

• Attendance & Commitment: Engage in work-based activities for the full 16-week duration, committing to 12 hours per week (structured as two scheduled 6-hour shifts, with training times occurring strictly between 11:00 AM and 3:00 PM as per your onboarding timetable).

• Admissions Consulting: Lead warm, consultative 1-on-1 Google Meet enrollment sessions with pre-screened candidates to explain our curriculum, structures, and outcomes.

• Pipeline Management: Use our MeisterTask CRM and Google Workspace tools to systematically organize, update, and manage your incoming applications.

• Agreement Walkthroughs: Walk candidates through our simple programme contract and Non-Disclosure Agreement (NDA), answering questions with professional confidence and poise.

• Fintech Setup: Assist candidates in completing their recurring Direct Debit mandates via GoCardless during live enrolment sessions.

• KPI Delivery: Consistently work toward a highly calibrated, confidence-building target of 5 successful enrolments per week to keep your pipeline healthy.

 Who We Are Looking For

• The Career Changer: Anyone wanting to transition into recruitment, consultative closing, business development, or account management.

• The Empathetic Communicator: Natural relationship-builders with strong verbal and written English skills who enjoy active outbound calling and warm video consultations.

• The Metrics-Driven Professional: Individuals who want to build a high-performance CV backed by real, verifiable commercial data (e.g., conversion rates, pipeline values).

• No prior formal sales experience is required; we provide complete, structured closing frameworks, scripts, and daily coaching.

Volunteering Reality: Quilombo UK is a registered Community Interest Company (CIC) and an accredited training establishment. This is a voluntary role with an integrated professional development scholarship (CPD certified for 100 hours) and a performance-linked honorarium model. There is no base salary. It is designed specifically for self-motivated individuals looking to gain high-value UK commercial experience and professional credentials.

Job description:

Job Title: Learning & Development Coordinator

Location: Remote (UK-based)

Department: People & Culture

Reports To: Manager: Learning & Development

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities.

Role Overview

As the Learning & Development Co-ordinator, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key Responsibilities

Leadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align learning and development (L&D) strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using key performance indicators (KPIs) such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse individuals and those with disabilities.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigour.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

 Every penny counts when it comes to improving the lives of the thousands of cats and kittens across the UK that need our help each year. Our collection box fundraising volunteers help our volunteer groups raise vital funds by collecting and distributing collection boxes in their local area. Making a difference can mean as little as raising 20p, which is enough to feed one cat in our care for a day, to £150 which is the average cost of a cat in our care.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

 What we need from you

You’ll be:

· overseeing the collection and delivery of collection boxes in different locations

· recording donations and thanking local businesses and supporters

· researching local areas for collection box ‘hot spots’

· sharing fundraising ideas with other volunteers and putting these into practice 

· sharing your passion for cat welfare and promoting the work of Cats Protection

Time expectation

Our collection box fundraising volunteers usually spend 1 to 2 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

 We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

The Cyber Helpline is a charity founded by the cybersecurity community to ensure no one faces cybercrime alone.

We provide free, expert support to individuals affected by cybercrime, digital fraud and online harm, helping them understand what has happened, secure their accounts and devices, recover safely and regain control.

Since launching, we have supported more than 100,000 people through our helpdesk and millions more through accessible self-help guidance. Every month, more than 25,000 people access our self-help service for practical advice and support.

We bridge the gap between technical cyber response and human support, combining expert digital guidance with empathy, clarity and care.

As demand for our services grows, we are investing in a stronger brand, marketing and audience engagement to ensure more people can find us when they need us, and more supporters can help sustain and grow our work.

The Cyber Helpline is a dynamic, fast-growth charity that has the ability to really drive change in the online world. We offer a flexible working environment, the chance to work with highly motivated colleagues, work with exciting partners and provide the chance for you to help make a difference.

Role Summary

The Company Secretary is the guardian of The Cyber Helpline’s compliance with both the law and best practice. The Company Secretary will play a key role in ensuring that Board procedures are followed and regularly reviewed. Acting as a resource for the Board, the Company Secretary will also provide guidance on Board members' responsibilities.

Key Responsibilities

The Company Secretary will be responsible for the following:

• Ensuring the charity operates in accordance with its governing document, the Charities Act, and the Companies Act 2006. Advising the board on their duties and on any legal and regulatory changes.

• Being the subject matter expert on charity law and regulation within the Board. 

• Organising, attending, and taking minutes at trustee meetings (board and sub-committees), including preparing agendas and circulating papers.

• Supporting the trustees by commissioning papers and other work required by the board, recording and tracking progress of actions agreed

• Ensuring all mandatory returns, including the annual report and financial statements, are filed on time with Companies House and the Charity Commission.

• Informing the Charity Commission of any significant changes in the charity’s structure or management, for example, the appointment or resignation of Trustees.

• Assisting with the recruitment, induction, and training of new trustees, and managing conflict-of-interest registers.

• Maintaining accurate records, including the register of members and trustees, the register of any charges on the company’s assets and managing high-level correspondence.

• Maintaining the charity's registered office as the address for any formal communications. Ensuring that all the charity’s business stationery carries its name, registered number, country of registration and registered address. 

• Ensuring the security of the charity’s legal documents and owning the charity’s policy for the filing and retention of documents.

• Ensuring The Cyber Helpline has adequate insurance in place. 

• Ensuring the charity is compliant with relevant UK law & regulation. 

• Supporting the protection of intellectual property. 

Person Specification

This role would suit either someone in a Company Secretary role or someone with aspirations to become one. We are happy to support someone looking to make the transition into this role.

Essential Experience

• Experience of auditing against standards and policies. 

• Experience consulting with subject matter experts on complex issues. 

• Strong attention to detail. 

• Strong planning, organisation and analytical skills. 

• Strong communication skills. 

• Ability to turn theoretical models and guidance into practical frameworks that achieve results. 

• Ability to deliver project work, as well as communicate and plan at a strategic level. 

• Strong integrity and honesty. 

• Passionate about our mission of supporting victims of cybercrime. 

Preferred experience

• An understanding of or experience in the cyber security industry. 

• Experience in the not-for-profit / charity sector.

• Membership (or on path to membership) of any of the following bodies:

  • the Institute of Chartered Accountants in England and Wales

  • the Institute of Chartered Accountants of Scotland

  • Association of Chartered Certified Accountants

  • the Institute of Chartered Accountants in Ireland

  • the Institute of Chartered Secretaries and Administrators

  • the Chartered Institute of Management Accountants

  • or the Chartered Institute of Public Finance and Accounting

• Be a barrister, advocate or solicitor called, admitted or part-qualified, in any part of the UK

Additional Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. 

Due to the nature of this role, successful candidates will be required to undergo a criminal record check (e.g. DBS). This is because the role involves access to sensitive information. Any disclosures will be considered on a case-by-case basis in line with relevant legislation.

Engagement: Trustee meetings are quarterly (three remote and one in-person). The individual will provide additional time as required, we expect this to be between 2-4 hours a week for 42 weeks of the year.

What we offer

• High-street discounts - Thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Flexible and remote volunteering - we are a remote-first organisation, you’ll have the freedom to volunteer from home (or away - subject to approval).

• Cybersecurity at home - we offer free cybersecurity tools to protect your home devices to stay safe online personally, and professionally.

• Professional development - Access to ad-hoc training based on your role and professional growth interests

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA

About Quilombo UK

Quilombo UK is a social justice organisation dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices within our diverse communities.

The Marketing department is a cornerstone of our Professional Development Programme (PDP) and Enhanced Professional Development Programme (ePDP). As Head of Marketing, you will lead the integrated Public Relations and Graphic Design teams to create the visual identities, professional portfolios, and public-facing narratives that enable our participants to showcase their talents effectively. By producing high-standard creative work and securing media visibility that documents their professional journey, you directly provide the "proof of impact" required to bridge employment gaps and help career changers and newcomers to the UK overcome discrimination in the job market.

Operations Manager of Department (Marketing)

The Opportunity

This position offers a significant career step-up, providing experience in managing integrated creative operations, brand strategy, and public relations within a social justice framework. In this Operations Manager capacity, you will gain the leadership credentials and strategic oversight necessary to advance your professional trajectory while ensuring the visual and narrative identity of our mission is powerful, consistent, and impactful.

Role Purpose

The Operations Manager of Marketing sits between Directors and Managers, turning high-level creative and communication objectives into clear, deliverable department plans. You will own the direction, structure, and delivery control of both the Graphic Design and PR functions to ensure pace, reliability, and professional excellence across all internal and external outputs.

Key Responsibilities

• Integrated Strategic Planning: Turning Director objectives (e.g., PDP marketing packs, QMC branding, podcast promotion) into practical departmental plans with synchronized design and PR timelines.

• Manager Leadership: Coaching Graphic Design and PR Managers to run projects effectively, ensuring 100% work visibility in MeisterTask.

• Brand & Narrative Consistency: Ensuring that visual assets and written communications (press releases, social media, articles) are perfectly aligned with Quilombo UK’s tone and brand standards.

• Assurance & Rework Control: Reducing rework by improving initial brief clarity and ensuring time is built into plans for thorough creative and editorial review.

• Director Reporting: Providing weekly reports on marketing milestones, media engagement, WIP status, and risks, offering clear recommendations for strategic choices.

• Culture & Standards: Ensuring the department aligns with Quilombo UK’s communication standards and professional values.

Additional Professional Benefits

• Career Development: A full CV and profile review conducted by our Talent Acquisition and Learning & Development teams.

• Operational Support: Access to the services of the Legal, HR, Research, and Production teams for up to 10 hours per month for professional or departmental support.

• Proactive Recruitment: Use of the Talent Acquisition team to actively search out new roles and opportunities via industry portals and LinkedIn.

Financial Incentives: Profit Sharing & Commission

• Project Commission: To recognise the transition toward paid work, a commission structure is in place for any paid work carried out.

• Head of Department Share: The Ops Mgr receives a 15% share of the commission for work carried out. This percentage is shared between all individuals at the Ops Mgr level working on a specific task.

• Business Development Bonus: If work is brought in by the Ops Mgr (rather than a Quilombo UK director), the Ops Mgr will receive an additional 10% commission on top of their standard share.

• Payment Terms: Commission is paid upon project completion and after payment is received from the client.

Requirements

Essential

• Proven experience in marketing management, graphic design, or public relations.

• A portfolio of illustrations, graphics, and/or PR campaigns (press releases, social media strategy) / CV.

• Familiarity with design software (Adobe Suite, Canva) and PR/Social Media technologies.

• Flexibility and openness to work on a variety of tasks spanning visual and written communication.

• Focused, organised, and able to prioritise and execute tasks independently.

• To show professionalism at all levels and in all environments.

• Strong team player with the ability to lead multiple specialist functions.

• A keen eye for aesthetics, detail, and narrative tone.

• Excellent communication skills.

• Degree in Marketing, Design, Communications, or a related field is a plus.

• This is a 100% remote-only position.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

Selection Process

• Informal interview.

• Requirement of two professional references.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

What you can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role – you can choose what you’d like to get involved with, for example:

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 
• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations
• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press
• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork
• championing our work. Getting involved with developing new fundraising ideas and increasing community engagement
• photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection
• You’ll need to be aged 18+ to volunteer in this role. If you’re aged 16-17, you’ll need to be supervised by a friend, family member, or guardian over the age of 18 in order to carry out any fundraising activity.

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Become a Fundraisng Team Leader Volunter!

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• supporting and encouraging a team of fundraising volunteers
• planning fundraising events and activities with your team
• allocating tasks before and during fundraising events
• keeping financial records from fundraising events
• encouraging and promoting a professional image of Cats Protection
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.