Family support volunteer roles

Volunteer Opportunity – Treasurer Trustee
Independent Arts Isle of Wight

Do you have financial skills and experience that could help strengthen creativity, wellbeing, and
community connections across the Isle of Wight?

Independent Arts is seeking a Treasurer Trustee to join our Board and help support the charity’s
continued growth and sustainability.

Independent Arts works with people of all ages and backgrounds, using creativity and
participation in the arts to improve wellbeing, reduce isolation, build confidence, and
strengthen communities. We believe that creativity can have a positive impact on people’s lives,
and we are looking for someone who shares our values and wants to make a meaningful
contribution.

As Treasurer Trustee, you will play an important role in helping the Board oversee the charity’s financial affairs, ensuring strong financial governance and supporting informed decision-making. You will work alongside fellow trustees and staff to help ensure the organisation remains financially sustainable and able to continue delivering its valuable work across the Isle of Wight.

We are looking for someone who can offer:
• Experience in finance, accounting, budgeting, business planning, or financial
management
• The ability to understand and explain financial information clearly
• Strategic thinking and sound judgement
• A collaborative approach and willingness to contribute to Board discussions
• Commitment to good governance and the aims of Independent Arts
Previous charity trustee experience or a professional accounting qualification would be
welcome but is not essential. We encourage applications from people with relevant skills and
practical experience from a range of professional and personal backgrounds.

What you’ll gain from the role:
• The opportunity to make a meaningful impact within the local community
• Experience of charity leadership and governance
• The chance to use your professional skills for social good
• The opportunity to work alongside a passionate and committed Board and team
• A chance to support creativity, wellbeing, and inclusive community development across
the Isle of Wight

Time commitment
This is a voluntary role. The Treasurer Trustee will be expected to attend quarterly Board and
finance committee meetings and review papers in advance, with additional time required to
support the CEO in financial planning, Board and annual reporting activities.
Independent Arts is committed to equality, diversity, and inclusion and welcomes applications
from people of all backgrounds, experiences, and communities.
 

VOLUNTEER ACTIVITY COACH

Time: Evenings, 6:00 pm – 8:00 pm (weekly)

Location, Oasis House, Northampton

** Must have experience supporting vulnerable adults **

Connection Support provides a range of services supporting people who may be at risk of homelessness or who require social care. We work with people who may have experienced challenges such as debt, family circumstances, mental health difficulties, substance misuse, being a care leaver, learning disabilities, age-related needs, or physical disabilities.

Volunteers play a key role in helping us provide meaningful activities that improve wellbeing and reduce loneliness.

Could you help prevent loneliness and isolation in your community by running a weekly activity night?

· Do you have 1–2 hours a week in the evening (6:00 pm – 8:00 pm) to support residents by running fun and engaging activities?

· Can we rely on you to commit to a period of up to 12 weeks?

· Can you build positive, professional, and trusting relationships with residents in a friendly and non-judgemental way?

If you can answer “yes”, we would love to hear from you.

Key Responsibilities

· Planning and hosting a weekly activity evening for residents between 6:00 pm – 8:00 pm

· Running activities such as general knowledge quizzes, music rounds, bingo games, picture rounds, and other fun group activities

· Encouraging residents to participate, socialise, and work together

· Creating a welcoming and inclusive environment

· Acting as a positive and supportive role model

Skills Required

· Good communication and people skills

· Ability to engage and encourage people from a range of backgrounds

· Creativity in planning fun activities and games

· Enthusiasm and a positive attitude

· Good organisation and time-keeping

· Experience to enhance your CV and future career opportunities

· Ongoing support and guidance from the team

· Opportunity to request a reference after your volunteering period

Join our team of befrienders! You will support us to reach some of the most isolated adults in your community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing. You will support people to relight a spark to continue a hobby, interest or encourage them to explore and participate in new social activities.

You will support individuals to rebuild their lives beyond crisis.

Loneliness and isolation can affect anyone in life, whatever their age or family situation. Official data from the Office for National Statistics shows that rates of depression doubled during the COVID pandemic, and one of the major causes of depression is isolation.

What you will be doing

• Agree a mutual time and frequency to meet in the local community
• To develop and promote a positive relationship with your befriendee
• To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
• To support your befriendee in developing their goals and social skills
• Encourage your befriendee to make links with community services, based on their identified goals

The skills you need

• Good listening and communication skills
• Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
• Willingness to engage in activities in the community
• Able to maintain strict confidentiality and follow professional boundaries

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Volunteer with us and make a huge difference in someone's life!

We work with all faiths and none! We welcome volunteers from all walks of life and backgrounds.

Feltham Community Chaplaincy Trust (FCCT) are looking for volunteers to mentor young men aged 15-30 in HMP/YOI Feltham, up to 6 months prior to release and then up to 12 months in the community post-release. Therefore, we ask you for atleast 18 months commitment. 

You would meet with the client for 1-2 hours per week and expenses will be reimbursed. You will support the client with their needs in order to reduce their chance of reoffending. Their needs will likely revolve around education and employment support, mental health support, family/resettlement support, faith/religious support and also just to be a positive and encouraging role model for them.

The role is incredibly worthy, rewarding and may be challenging at times. You will be trained and fully supported throughout your valuable time with FCCT. 

Please get in touch with us for more information - we want to hear from you!

Join us at Sefton Park on Saturday 24th October for our Spooky Welly Walk!! 

Help bring this fun filled family event to life by supporting participants, cheering on little monsters, superheroes and ghosts, and creating a fantastic day for everyone. Whether you can volunteer for the whole day or just a few hours, we'd love to have you on the team. Last year over 5000 people came together for a day of Halloween fun, and this year we're aiming to make it even bigger and better.We're looking for enthusiatic volunteers to help us create a safe, exciting and memorable experience for thousands of families and supporters. 

It's a fantastic opportunity to meet new people, gain valuable event experience, build your CV and make a real difference while supporting people affected by lung cancer. 

Whether you're welcoming participants, helping our spooky activity stalls, stewarding around the park, or simply bringing plenty of enthusiasm and smiles, you'll play a vital role in making the day unforgettable. 

What could you be doing

There are lots of fun roles available, including:

Helping children get creative in our Creepy Crafts area

Supporting our Monster Market stalls

Welcoming families and helping at our Mobile Farm

Bringing stories to life at our Spooky Storytelling area

Encouraging little monsters in the Zombie Fitness Zone

Helping at our Terrifying Tattoos stall

Assisting in the Bugfest Beauty Parlour 

Handing out snacks and treats to our visitors or supporting participants and stewarding around the event. No previous experience is needed-just enthusiasm and a friendly smile. 

The event opens to the public at 10.45am. Volunteers are kindly asked to arrive at 9.00am to help with set up, meet the team and take part in a full briefing. 

Join us and help create an unforgettable day for thousands of families- we can't wait to welcome you to our spooktacular volunteer team! 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Be the Friendly Face That Makes Someone Feel Welcome

As a Hub Volunteer, you'll be one of the first people women and families meet when they visit our hub. Your warm welcome, friendly approach, and practical support will help create a safe, inclusive, and supportive environment from the moment they arrive.

If you're compassionate, enjoy connecting with people, and want to make a meaningful difference, this rewarding role offers the opportunity to positively impact the lives of women and families accessing our services every day.

What you will be doing

• Welcoming women and families as they arrive at the hub
• Helping visitors feel comfortable and explaining how the service works.
• Offering refreshments and creating a warm, friendly atmosphere
• Supporting women as they browse and select clothing, toiletries, toys, baby items, and other essentials.
• Packing donations and essential items to be sent to refuges and other services.
• Preparing and dispatching parcels through the post office when required.
• Liaising with drivers to organise the collection and delivery of items
• Helping keep the hub tidy, organised, and welcoming for all visitors
• Providing a positive and respectful experience for everyone accessing the service.

The skills you need

• Friendly, approachable, and empathetic.
• Passionate about supporting women and families.
• Comfortable interacting with people from a wide range of backgrounds
• Reliable and able to work as part of a team
• Organised and willing to help with practical tasks
• Respectful of confidentiality and professional boundaries

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Support our English teachers in real classrooms, morning and. You'll co-teach elementary and middle school students from 7:30am to 12:30pm. You will support teachers with worksheets, collaborate with them on classes, and help improve children's educational experience. No teaching certification needed, just reliability and a willingness to get in the trenches with a classroom full of 20 kids who are counting on you showing up. If you've got a skill to bring (art, music, sports, a second language), even better: NDG actively encourages volunteers to build on it. 

Niños de Guatemala started in 2006, when three young Dutch travelers saw up close what a lack of schooling does to a family — and decided to build schools instead. Today that's grown into 3 schools, over 500 children in Ciudad Vieja and San Lorenzo El Cubo, and one simple promise: no child gets left without an education because their family can't afford it. It's a small NGO where every volunteer is felt, every week matters, and the impact isn't abstract — it has a name and a face.

Antigua Guatemala: cobblestone streets, three volcanoes on the horizon, and a UNESCO World Heritage colonial town as your home base. From there, a short, already-organized commute (NDG handles transport for your first few days) takes you to Ciudad Vieja or San Lorenzo El Cubo — communities just 20-30 minutes away where you'll spend your mornings. Real classroom mornings, Antigua evenings — the perfect balance of adventure and purpose.

A great opportunity to have a leading role as Treasurer for a successful charity that is achieving real change for people with learning disabilities, autistic people, or people with other support needs, and their families.

About us 
The Association for Real Change (ARC) is a charity which works in England, Northern Ireland and Scotland. We are looking for a Treasurer to join our Board. 

Our vision is to celebrate difference, respect, listen to and include everyone.  Our work benefits people with learning disabilities, autistic people, or people with other support needs - and their families. 

Our aims are to improve: 

· Knowledge and Rights 

· Choice and Control 

· Inclusion and Equality. 

To do this we bring people together.  We support them to share different views and experiences.  We help them to agree and take action to achieve real change through training, research, networks, collective advocacy and policy. 

The role
We are seeking a Treasurer with experience of financial reporting, oversight and governance to join our Board of Trustees. The right candidate will work closely with the current Treasurer who will provide mentoring support until they step down from the Board in September 2026.

Trustees have individual and collective responsibility to ensure the highest standards of Governance for ARC. You will work with the ARC Chair, Board and Strategic Leadership Team to deliver our strategic vision and help ensure the long-term future and success of ARC. The Treasurer is a trustee that offers strategic and financial oversight of the charity.

The ARC Board of Trustees meet four times a year; one in-person and three online, so the role will require a degree of travel and the occasional overnight stay.  Our Board is inclusive of people with additional needs who are experts by experience. 

This is a voluntary position.  Your travel and other out of pocket expenses will be paid.

About you 
You have experience of financial reporting, oversight and governance of a charity. A financial qualification would be helpful.

We are particularly keen to hear from you if:

· You have experience of delivering positive social change, either in your professional or personal life. 

· You are a leader in social care, delivering or improving the support people get. 

· You have experience monitoring the financial matters of a charity.

See role description and person specification, and strategic vision below.

Terms of Office

This post may be held for a term of 3 years, then the post holder may stand for re-election for a further 3 years, after which time the post holder must stand down.

Person Specification

· A commitment to the values and principles of human rights, equality and inclusion.

· Understanding of the experiences of people with learning disabilities, autistic people, or people with other support needs - and their families.

· Knowledge and experience of accounting practices for corporate governance

· Knowledge and experience of financial regulations governing charities and companies

· Qualification in financial management and or financial auditing is desirable.

· Able to commit sufficient time

· Ability to think strategically and forward plan

· Ability to digest, present and critically evaluate a range of information, including written reports, statistics, and verbal communications

· Willingness to challenge and engage

· A commitment to the value of partnership approaches to address challenges and capitalise on opportunities.

· An ability to effectively communicate in groups.

For more than a century, the RAF Benevolent Fund has stood beside the RAF Family; through
war and peace, hardship and change. From the first day in uniform to the final years of life,
we have been a constant source of emotional, practical and financial support. Today, our work
reaches serving personnel, veterans, families and the bereaved in more than 30 countries.

We are seeking an individual to join our Finance, Audit and Investments Committee which
provides advice, guidance and support to our Board who has Investment management / portfolio
experience.

The successful candidate will:

• advise on matters relating to the Fund’s investment policy and strategy; 
• assist the Committee in monitoring and advising on the performance of the Fund’s Investment Managers; and 
• offer advice and guidance on investing funds on behalf of the Fund

The full role description can be found on our website. These roles are voluntary, however
reasonable out-of-pocket expenses are paid. We will provide the successful candidate with a bespoke
induction programme and relevant training / development.

Interested?

If you have the experience we are seeking and are as passionate about the RAF Family as we are, we 
would love to hear from you. 

Please send an up-to-date CV and covering email / letter outlining your background, skills, 
experience and interest in the role to the email address noted on our website.

We welcome applications from anyone who has the experience we are seeking, irrespective of 
background, community, industry or protected characteristics. If you require any reasonable 
adjustments as part of your application process, please let us know. We operate safer selection 
practices; this will involve the successful candidate being required to have a Disclosure and Barring 
Service check. 

Applications will be considered on a rolling basis, and this position will remain open until we have
found our ideal candidate. No agencies please.

Could you be a Get Out There Group Children's Community Support Worker?

We have an exciting new opportunity for you to join our us at our at Get Our There Group in Leicester, providing support to children between the ages of 6 and 18 with complex needs.

This is a Volunteering role, working on Saturdays. 

The ‘Get Out There’ Clubs provide support for children and young people who still live at home with their families.

Working to promote communication skills, life skills, mobility and access to the community.

As a Children's Community Support Worker, you will work at our Get Out There group in Leicester. We provide support for children who have a range of complex needs, including sensory loses and learning disabilities.

You will join a great team of Support Workers, working well together supporting each other and sharing ideas, providing a good support network for families.

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 
• Reasonable volunteer expenses reimbursed in line with our volunteer expenses policy.

Our values:

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

Job description

What is the befriending service?

• The Befriending Service links volunteers 1:1 with a disabled child/young person.
• Links are based on shared interests and activities, which you can enjoy doing together, either in the young person’s home or out in the community.

What experience do I need?

• You do not need any previous experience with disabled children or young people
• We ask that you are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within WECIL’s befriending service for disabled children/young people and their families. This involves:

• Spending time regularly with a disabled child or young person in their home or their local community.
• You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

• You are responsible for the safety and wellbeing of the child or young person you are linked with.
• All links are risk-assessed and carefully monitored by your Coordinator.

How often will I be needed?

• We typically ask for volunteers to commit to 1-4 hours a week
• The days / times are agreed between the volunteer and the family.
• We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

What about expenses?

• Volunteer travel expenses can be reimbursed on receipt of a claim form. You won’t be left out of pocket.

Any Perks?

• Ongoing training and support to develop skills and confidence
• Professional references provided for committed volunteers
• Volunteer socials to meet like-minded people and build friendships
• Expenses are covered
• A welcoming and supportive environment

Time2Share@WECIL is committed to the safeguarding and welfare of children and young people and expects its staff and volunteers to share this commitment. Our first priority is to ensure the safety of the children we support. 

Unfortunatly we are unable to provide visa sponsorship for this role. 

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Llanelli Shop:

Llanelli is our biggest shop and is in the heart of the town centre.

Plenty of window space has led to an opportunity to display a crackerjackpot window vinyl which includes a QR code to encourage passers-by to play our lottery. 

Considerations:

Age requirement: 16+

Location: 24-26 Stepney Street, Llanelli SA15 3TR

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

retail

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.