Front of house receptionist volunteer roles
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We are currently looking for Welcome and Reception Volunteers to join our supportive team in Brent. Shifts are available on Mondays, Tuesdays, Thursdays or Fridays (10am - 4pm) with a minimum commitment of one day a week. Same time each week for a minimum of six months.
Shortlisting will take place W/C 30th March and interviews will take place Tuesday 14th April.
How will I be ending homelessness?
As a Welcome and Reception Volunteer you will be the first point of contact for many people who need to access our services. This contact may set the tone for our relationship with that individual and whether they choose to get the help we can offer, so the warm, non-judgemental, and informative welcome you create could set them on the journey to ending their homelessness.
What will I be doing?
Tasks you will support the team with include:
- Welcome
- Welcoming visitors to the Skylight and ensuring they sign in and out
- Signposting to reception and information areas
- Directing members to activities within the Skylight and encouraging engagement
- Chat to members while they are waiting and offer and provide refreshments
- Ensuring information stands are well stocked and up to date
- Supporting with filling in of basic forms
- Carrying out building tours where required and/or showing members to their classes/appointments
- Reception
- Responding to and making telephone calls
- Checking members in and out on our MAPS (members records) database
- Notifying Lead Workers that members have arrived for their appointments
- Supporting with any front of house administration tasks including supporting Engagement and Assessment Officers with tasks such as sending out travel passes and conducting research when required
Who are we looking for?
To be successful in this role we are looking for someone who:
- Is an excellent communicator, confident in building relationships and creating welcoming, compassionate environments, and able to recognise conflict and remain calm in challenging situations.
- You should be confident interacting with individuals from a diverse range of backgrounds, including those with English as a second language
- Has a good level of English
- Is non-judgemental, patient, and reliable
- Has good IT and telephone skills with the ability to use internet, email, excel and databases
- Has good organisational skills
- Understands the importance of keeping an individual’s personal information secure and private and working within the boundaries of the role to keep everyone safe
- Is passionate about standing with Crisis and our members to end homelessness
What do I need to do this role?
As part of your recruitment, you will need to provide details for one referee, and we will complete a basic disclosure check. Your referee will need to be a professional or academic reference (this could include a reference from a volunteer role).
The client requests no contact from agencies or media sales.
Thank you!
We are currently looking for Welcome and Reception Volunteers to join our supportive team in Crisis Skylight London. Shifts are available on Mondays 9.30 - 1pm and Mondays 1 - 4.30pm. Same time each week for a minimum of six months. More shifts may become available.
Shortlisting will take place w/c 16th March and in-person interviews will be on Tuesday 24th March 2026.
How will I be ending homelessness?
As a Welcome and Reception Volunteer you will be the first point of contact for many people who need to access our services. This contact may set the tone for our relationship with that individual and whether they choose to get the help we can offer, so the warm, non-judgemental, and informative welcome you create could set them on the journey to ending their homelessness.
What will I be doing?
Tasks you will support the team with include:
- Welcome
- Welcoming visitors to the Skylight and ensuring they sign in and out
- Signposting to reception and information areas
- Directing members to activities within the Skylight and encouraging engagement
- Chat to members while they are waiting and offer and provide refreshments
- Ensuring information stands are well stocked and up to date
- Supporting with filling in of basic forms
- Carrying out building tours where required and/or showing members to their classes/appointments
- Reception
- Responding to and making telephone calls
- Checking members in and out on our MAPS (members records) database
- Notifying Lead Workers that members have arrived for their appointments
- Supporting with any front of house administration tasks including supporting Engagement and Assessment Officers with tasks such as sending out travel passes and conducting research when required
Who are we looking for?
To be successful in this role we are looking for someone who:
- Is an excellent communicator, confident in building relationships and creating welcoming, compassionate environments, and able to recognise conflict and remain calm in challenging situations.
- You should be confident interacting with individuals from a diverse range of backgrounds, including those with English as a second language
- Has a good level of English
- Is non-judgemental, patient, and reliable
- Has good IT and telephone skills with the ability to use internet, email, excel and databases
- Has good organisational skills
- Understands the importance of keeping an individual’s personal information secure and private and working within the boundaries of the role to keep everyone safe
- Is passionate about standing with Crisis and our members to end homelessness
What do I need to do this role?
As part of your recruitment, you will need to provide details for one referee, and we will complete a basic disclosure check. Your referee will need to be a professional or academic reference (this could include a reference from a volunteer role).
The client requests no contact from agencies or media sales.
Thank you!
Provide a welcoming and supportive first point of contact for clients and visitors across our Dudley and Wolverhampton offices.
Role Responsibilities:
• Provide reception cover and welcome clients into the Information Hub.
• Carry out initial triage by listening to clients’ needs and directing them appropriately.
• Book in clients who have appointments with advice staff
• Handle calls and emails, and record client information accurately.
About You:
• Friendly, approachable, and empathetic.
• Good communication and basic IT skills.
• Organised, reliable, and able to work independently and in a team.
• Willing to travel between Dudley and Wolverhampton offices.
Commitment:
• Volunteer 1 day a week (you can volunteer if you want up to 5 days a week), volunteering between the hours of 9am – 3pm, for minimum 6 months commitment.
NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.
Why Volunteer with Us?
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.
�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor
"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer
Ready to make a difference?
�� For further information about the individual roles, please visit our website:
If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team in our friendly store in Alfreton.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
· Dealing with face-to-face, phone and online enquiries, supported by the team
· Reception and front of house duties, helping around the cashier desk
· Completing administration procedures accurately
· Arranging collections of donations via our local van teams
Volunteering with the British Heart Foundation comes with plenty of benefits too…
· A 25% discount on donated goods and 10% discount on New Goods in our shops
· Unlimited, free, and confidential support by Retail Trust
· Access to training and development
· Reasonable travel expenses reimbursed
· Refreshments available
· Volunteer certificates, references and long service awards provided
· Access to discounts with other retailers
Registered Charity
More than 1000
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.