Generalist advisor volunteer roles
Provide a welcoming and supportive first point of contact for clients and visitors across our Dudley and Wolverhampton offices.
Role Responsibilities:
• Provide reception cover and welcome clients into the Information Hub.
• Carry out initial triage by listening to clients’ needs and directing them appropriately.
• Book in clients who have appointments with advice staff
• Handle calls and emails, and record client information accurately.
About You:
• Friendly, approachable, and empathetic.
• Good communication and basic IT skills.
• Organised, reliable, and able to work independently and in a team.
• Willing to travel between Dudley and Wolverhampton offices.
Commitment:
• Volunteer 1 day a week (you can volunteer if you want up to 5 days a week), volunteering between the hours of 9am – 3pm, for minimum 6 months commitment.
NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.
Why Volunteer with Us?
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.
�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor
"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer
Ready to make a difference?
�� For further information about the individual roles, please visit our website:
If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.
Registered Charity 
51 - 100
Thank you!
Support Dudley residents with long-term health conditions or disabilities by providing information regarding welfare benefit applications and delivering structured self-management group programmes.
Role Responsibilities:
• Facilitate small group Welfare Benefit Guider sessions (up to 6 residents) to those who need assistance to complete their own welfare benefits application forms (e.g. Personal Independence Payments (PIP) application forms).
• Deliver 6-week Long Term Health & Wellbeing Programmes (2.5 hours per week) to groups of up to 12 residents per group with long term health conditions or disabilities to help improve their quality of life.
• Create supportive, inclusive group environments and record participant information accurately.
About You:
• Lived or caring experience of long-term physical or mental health conditions is preferred but not essential
• Ability to empathise with clients is essential.
• Confident speaking in group settings (in person and online) with good communication and basic IT skills.
• Able to handle sensitive information with tact.
Commitment:
• Deliver sessions at community venues across Dudley (and potentially Wolverhampton), including some evenings/weekends.
• Deliver 3 x 6 weeks Long-term Health & Wellbeing Programmes per year
• Deliver 2 x 3-hour Welfare Benefits Guider Sessions per month
• An enhanced DBS check is required (arranged and paid for by the organisation).
NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.
Why Volunteer with Us?
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.
�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor
"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer
Ready to make a difference?
�� For further information about the individual roles, please visit our website:
Please download and complete the application form
If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.
Thank you!
Help deliver library books to people across Wolverhampton who are unable to access library services.
Role Responsibilities:
• Collect library materials from a designated library and deliver them safely to clients’ homes.
• Follow a set delivery route one day per week, with each session lasting a maximum of approximately three hours.
• Report any concerns about a client’s wellbeing to the Coordinator for further assessment.
About You:
• Hold a full, current UK driving licence (maximum 6 penalty points) and have access to your own car (mileage expenses covered).
• Be friendly, approachable, positive, reliable, and punctual.
• Able to work independently and as part of a team.
Commitment:
• Volunteer 1 day per week (hours agreed) for a minimum of 3 months.
• An enhanced DBS check is required (arranged and paid for by the organisation).
NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.
Why Volunteer with Us?
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.
�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor
"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer
Ready to make a difference?
�� For further information about the individual roles, please visit our website:
Please download and complete the application form
If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)
Commitment: 6 hours/week (flexible)
Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.
What you gain: Communication skills, admin experience, confidence using IT, and full training.
You'll gain valuable transferable skills in communication, problem solving, teamwork.
Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.
The client requests no contact from agencies or media sales.