Head of helpline services volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Trustee
Hours: Attendance at Board meetings six times a year, with reading and preparation before meetings
No Salary: Unpaid volunteer role, expenses paid
Location: Meetings held on zoom or at our head office in London SE20
Deadline: 17th May 2026
Interviews: In person in London SE20
ABOUT US
Bromley & Croydon Women's Aid (BCWA) aims to empower anyone suffering domestic abuse so they can make informed choices about their future. Our services are confidential, non-judgmental and respectful of diversity.
BCWA puts anyone who contacts us for support at the heart of decision making, so that they can gain the confidence, strength and self-respect needed to free themselves from abusive relationships
Our Ethos
BCWA believe in providing high-quality services to anyone fleeing domestic abuse. We have been working since 1975 to:
- focus on maintaining the independence, confidence and self-esteem of anyone we help
- be responsive to the needs of individuals in a culturally appropriate and sensitive way
- treat our residents, clients, staff and partners with integrity, honesty and respect.
Our Mission Statement
Our mission is to end all forms of domestic abuse in our community. Our vision is to support and empower women to create change in their lives, so that they and their children can live free from domestic abuse and improve their quality of life.
OUR SERVICES
BCWA provide a wide range of services including:
Refuge
We provide safe accommodation for any woman and her children who is experiencing domestic abuse, or who is at risk of abuse.
Children are welcomed by Child Support Officers. Refuges have fully-equipped playrooms, where the project workers organise activities, after-school clubs, play sessions, fun days and one-to-one therapeutic activities.
BCWA is a registered housing provider with the Regulator or Social Housing (i.e. a Housing Association) and operates supported housing in a mix of owned and leased properties, some as managing agent for other housing associations, some operated independently.
Advice & Support
BCWA telephone Helpline supports women in the community who want to know what their options are around domestic abuse, or who need a non-judgmental listening ear. We run 12-week ‘Keys to Freedom’ support groups which offer a path to recognising abuse and peer support for recovery.
We offer advice to the friends and families of anyone experiencing domestic abuse. We give our expertise to legal and social services professionals, and we support women at appointments, accompany them to court, and also put them in contact with other services that can help them.
Our other services include:
Japanese service - BCWA, in partnership with the Japanese Embassy in London, offers outreach advice in Japanese to survivors of domestic abuse
NRPF/EEA service - Our specialist advisor works with migrant women without recourse to public funds (NRPF) and those from the EEA to regularise their immigration status and access benefits & support.
Men's service - All BCWA locations are women-only spaces, but men can be supported via our One Stop Shop service or by the IDSVA (high-risk) service in Bromley.
Our Approach to Equality, Diversity & Inclusion
Our work is based on building meaningful, supportive, enduring and respectful relationships with women from all cultures. We cannot do this without a strong commitment to equality, diversity and inclusion. BCWA’s approach is to try to make sure that EDI is central to everything we do and informs both our services and our organisational culture.
Our goal is to develop and deliver consistently inclusive programmes, projects and services that support and bring together survivors of domestic abuse and their children and facilitate empowerment and recovery. We believe this enables best practice domestic abuse support, hope this will make everyone's experiences richer, and ultimately lead to more inclusive communities and sector best practice.
BECOMING A TRUSTEE
What is a Trustee?
Trustees ensure their charity has a clear strategy, and that its work and goals are in line with its vision. A trustee's role in a charity is to be the ‘guardians of purpose’, making sure that all decisions put the needs of the beneficiaries first. They safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation. They make sure these are used well and that the charity is run sustainably.
Why become a Trustee?
Being a Trustee can be very rewarding. As a Trustee you have the chance to support and shape the work and strategic direction of an organisation, and you can make a significant difference to a cause that matters to you.
Being a Trustee offers the opportunity for professional development. It can let you gain experience of strategy and leadership, and boost your CV. It will give you experience of being a non-executive director, such as setting a strategic vision, influencing and negotiation, and managing risk. If you already have significant experience in these areas, it can be stimulating to use it in a different and potentially challenging context. You will be part of a team and will have the opportunity to apply your unique skills and experience while learning from others. Working closely with a passionate team of people who have different perspectives is often one of the most enjoyable aspects of the role. Trustees often say that being a board member has been one the richest sources of learning in their professional lives.
Why join our board?
BCWA was founded by a group of local women in Bromley who wanted to do something practical to support women in their local community and has been run by women and for women ever since. Over the past few years the organisation has grown considerably but still operates very much in the spirit of grassroots feminist women’s movement of the 70s, out of which it was founded.
Many of our trustees, staff and volunteers have lived experience of domestic abuse, and the organisation actively welcome survivors at all levels. We are a supportive, warm and friendly group and we genuinely strive to foster great relationships. Our Board is made up of a diverse group of women with a broad range of backgrounds, skills and experience. This team operates on mutual respect and true collaboration in order to provide the best leadership possible to the charity. We are solutions oriented, creative, forward-thinking and passionate about working to end domestic abuse.
BCWA has seen sustained growth over the last few years and has increased its property portfolio to provide a range of dispersed ‘move on’ accommodation for women leaving refuge, with continued support.
The charity is also committed to an ongoing process of service improvement via stakeholder feedback and analysis of needs and gaps in provision. Our local knowledge and specialist expertise positions us very well to innovate in co-producing new services.
In addition to trauma-informed accommodation and community-based services, BCWA has developed a therapeutic service alongside, which encompasses child play therapy and a specialist in-house counselling service for women. This supports the health and wellbeing of survivors going forward as well as working towards the prevention of repeat victimisation.
A trusteeship with BCWA is an exciting opportunity to be part of a dynamic organisation, contribute to the local community and impact thousands of women’s lives for the better. It is a truly pivotal time to join the board at BCWA, as we develop and implement innovative new services that will add significantly to the breadth and impact of support available to survivors of domestic abuse in Bromley & Croydon.
What skills are we looking for?
We are looking for a range of new trustees with a range of different skills to shape and steer the future of this dynamic organisation, as well as bring wisdom, energy and new perspectives to our governance. We would particularly welcome applications from women with knowledge of or experience working in the following sectors:
· Social housing, social investment, housing, company or charity or general legal background
· Provision of mental health services
· AI expertise
ROLE DESCRIPTION
We are looking for strategic-minded individuals with a variety of skills to join our board. Our trustees play an essential role in making sure that BCWA achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that we have a clear strategy and that our work and goals are in line with our vision.
Trustee duties
- To ensure the BCWA is carrying out its purposes, as set out in its governing document.
- To ensure the charity complies with its governing document, charity law and any other applicable laws.
- To act in the charity’s best interests, making balanced and adequately informed decisions.
- To contribute actively to the Board of Trustees in giving firm strategic direction, setting overall policy, defining goals and setting targets (including evaluating performance against set targets).
- To provide guidance using previous experience and expertise on a range of aspects of BCWA's business, including support to set up new initiatives.
- To ensure the effective and efficient administration of the Organisation.
- To monitor the financial, strategic and operational performance of BCWA.
In addition to the above responsibilities, each Trustee should use any specific skills, knowledge or experience they possess, to enable the Board to reach sound decisions. This may involve leading discussions, focusing on key issues, scrutinising reports, providing advice and guidance on new issues, particularly where a Trustee has specific expertise. Our board meets bi-monthly and holds an Annual General Meeting.
Personal skills and qualities
- Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation.
- Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
- Effective communication skills and willingness to participate actively in discussion.
- A strong personal commitment to equity, diversity and inclusion.
- Enthusiasm for our vision: working to end domestic abuse.
- Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
What impact will you have?
You will be joining an organisation actively opposed to all forms of discrimination providing a service that is confidential, non-judgmental and respectful of diversity.
You will have the opportunity to showcase your skills as well as learn new ones.
We are a feminist organisation and recognise the gendered nature of domestic abuse and other forms of violence against women and girls.
Time Commitment
- Attendance at board meetings which take place six times a year. Meetings are held in the early evening, mostly on-line, with one or two held in-person at our south-east London Head Office.
- Trustees will also need to carry out any pre-meeting reading and preparation and may be contacted occasionally for advice.
Further Information
We are very happy to have informal discussions about the role and warmly welcome candidates to visit us or observe a board meeting if they wish.
New Trustees are assigned an existing member who is responsible for their induction and support for a period of 6 months.
As our organisation works with extremely vulnerable clients, safeguarding is one of our key priorities. Please contact us if you would like more info or to view our SG policies. In light of this, offers are subject to an enhanced DBS check and satisfactory references.
Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.
Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.
BCWA is an Equal Opportunities Employer.
Reg. Charity No.1068007.
Registered Charity
21 - 50
Our mission is to end all forms of domestic abuse in our community.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you are over 18 and have been impacted by suicide loss, you could help make a difference.
- Have you been impacted by suicide?
- Do you have a desire to help others?
- Are you comfortable with listening to and supporting people with similar experiences to your own?
Survivors of Bereavement by Suicide (SoBS) is the leading charity providing peer-to-peer support for adults who have been bereaved or impacted by suicide. We believe that no one should face their loss alone, so we create safe spaces across the UK for people to share and process their grief.
We are seeking compassionate volunteers looking to start up a new peer support group in Aberystwyth.
Who are we looking for?
- Over the age of 18.
- Bereaved by suicide over 18 months ago and confident in your own progress. The impacts of a death by suicide are far-reaching - this could have been a family member, friend, colleague, client, or even a stranger.
- Passionate about supporting others in your community.
- Friendly, trustworthy, and approachable, with good active listening skills.
- Respectful, sensitive, and non-judgmental approach to survivors.
- Comfortable in supporting conversations and managing group dynamics.
- Good communication skills – both spoken & written English.
- A commitment to support the group, your team, and the surrounding community.
How do groups work?
Each group is facilitated by a team of three volunteers who have all been bereaved by suicide themselves. Their role is facilitating meetings, group administration, fundraising and communication for the group as a team. All volunteers are provided with full training before they begin the role and receive support from head office throughout their volunteering journey.
SoBS groups usually meet once a month for around 2 hours, and provide people with an opportunity to listen, share, ask questions, and connect with others in a safe and non-judgemental space.
There is no set structure to a meeting – people are free to talk and listen as much or as little as they want. Topics discussed vary from month to month but often include people sharing their story, how they are feeling, what has happened since their last group visit, questions about coroners and discussions about common challenges such as flashbacks, supporting children or facing neighbours. Established groups may occasionally organise guest speakers, go on walks, or arrange craft workshops.
What will you do?
- Facilitate group sessions – meeting survivors, starting off conversations, allowing space for people to talk (if they want to), and looking out for others.
- Administration & communication – managing enquiries from survivors, providing information and signposting where needed, submitting information to the national office.
- Provide signposting to head office, as well as other local charities and services.
What do we provide?
- Robust training and a commitment to development.
- Annual volunteer assembly: talks, forums, guest speakers, celebrations, and socials.
- Peer support from over 500 other volunteers with regular opportunities to meet and share ideas.
- Regular check-ins & catch-up sessions with a dedicated Volunteer Coordinator for your region, and our team in the national office.
- Travel & group expenses for your volunteering role.
- Coverage by SoBS’ Public Liability Insurance whilst you’re carrying out the role.
Survivors of Bereavement by Suicide welcomes people of all backgrounds, abilities, and identities. We are committed to providing reasonable adjustments that enable volunteers with disabilities to access our opportunities.
As a group facilitator, you will play a vital role in supporting others bereaved by suicide. If you are passionate about supporting others through their grief journey, please do apply.
Registered Charity
6 - 10
Our mission is simple - that no one has to go through losing someone to suicide alone. We work to break the isolation and stigmas around suicide loss.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!
We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.
We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.
Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.
About the role
Role Title: Volunteer HR Advisor
Location: Home-based (UK)
Reporting To: Head of Support Services
Time Commitment
The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months.
Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.
Main Role Purpose
The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.
Essential requirements
- Minimum CIPD level 5 Diploma in People Management with one professional reference.
- Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
- Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
- Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
- Excellent active and empathetic listening skills.
- Good written and verbal communication skills, including the ability to convey information clearly and concisely.
- A kind and welcoming telephone manner.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Comfortable using online communication tools.
Key Responsibilities
- Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
- Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
- Signpost to further information and other support organisations if necessary.
- Make referrals to our legal partner if required.
- Record all details of the call on our CRM system.
- Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
What you can expect from PTS
- The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
- An onboarding and induction period which can be completed at your own pace.
- Support from the PTS staff team and volunteer network.
- Access to our Volunteer Training Hub.
- Opportunities to help us further develop and shape our Support Services.
Registered Charity
6 - 10
Charity working to end the motherhood penalty.
The client requests no contact from agencies or media sales.