25 Head of supporter experience volunteer roles in Bermondsey, Greater London

About now-u

now-u is a non-profit that aims to inform, inspire and empower people to help tackle pressing social and environmental issues, in partnership with charities.

People can often feel overwhelmed by large-scale problems and powerless to help, but all of us have the ability to contribute to meaningful change. This is where now-u comes in.

We connect people who are looking for ways to make a difference with impactful organisations and actions, enabling regular learning and action around key local and global issues. By bringing together the actions of individuals across the now-u community, we can help drive positive and lasting change.

About the role

We are looking for a motivated, talented and reliable generalist to join our small non-profit team in the voluntary role of Head of Operations.

You will join the leadership team of our remote charity start-up and work closely with the CEO to help stabilise the organisation’s operations and support its growth.

This is a broad and varied role, suited to someone who is comfortable working across different areas of the organisation, including campaigns, marketing, partnerships, fundraising and core operations.

We are looking for someone who can take a proactive approach, help build and lead small volunteer teams, support the delivery of effective strategies and contribute to high-impact charitable campaigns and future opportunities for now-u.

Strong communication, project management and people skills will be important in helping the organisation deliver its long-term strategy and continue developing sustainably.

Key responsibilities

• Oversee day-to-day operations and make adjustments where required.
• Review the effectiveness and efficiency of internal and external operational processes and identify opportunities for improvement.
• Assess team capacity and support the recruitment of new volunteers where needed.
• Support different teams with their day-to-day operations and provide strategic guidance.
• Develop and implement growth strategies in collaboration with the leadership and strategy teams.
• Support efforts to make now-u financially self-sufficient through fundraising and revenue generation.
• Lead core operational areas including financial management, HR and legal compliance.
• Manage, support and motivate volunteers.
• Work closely with the CEO and wider leadership team to support organisational priorities and long-term strategy.

About you

We are looking for someone who is proactive, organised and comfortable taking responsibility across a range of operational areas.

You should be confident working with different people and teams, able to manage competing priorities and comfortable solving problems as they arise.

You will also need to be motivated by now-u’s mission and committed to making a positive difference through social and environmental causes.

Essential skills

• Strong interpersonal skills.
• Good time-management and organisational skills.
• Strong problem-solving ability.
• Ability to communicate clearly and work collaboratively.
• Ability to manage competing priorities and work independently when required.
• Commitment to now-u’s mission and charitable causes.

Desirable experience

• Management experience.
• Strategic planning experience.
• Start-up experience.
• Operations experience.
• Experience managing or supporting volunteers.
• Experience working within a charity or non-profit environment.

Time commitment

8–10 hours per week

Length of commitment

This is a long-term voluntary role, with a minimum commitment of 6 months.

What you will gain

This role offers the opportunity to take on a senior operational position within a small and developing non-profit organisation.

You will have the chance to work closely with the CEO and leadership team, contribute to organisational strategy, support teams across different areas of the charity and play an important role in helping now-u grow and strengthen its operations.

It is a strong opportunity for someone who wants to develop further experience in operations, leadership, strategy and the charity sector while contributing to meaningful social and environmental causes.

Fully Remote | 10 hours per week | Voluntary

Help build a more sustainable future — and make your expertise count

What if your experience in sustainability, health, safety and environmental management could do more than support an organisation’s compliance?

What if you could help shape how an international organisation operates, build sustainable practices from the ground up, and contribute to programmes designed to improve lives and break the cycle of poverty?

Project Yananai is looking for an experienced and purpose-driven Head of Sustainability to lead this work.

Project Yananai specialises in poverty alleviation programmes through sustainable skills development and compassionate humanitarian aid, working with communities and partners internationally to create lasting, positive change.

This is an opportunity to take genuine ownership of our sustainability agenda and help embed strong health, safety and environmental standards across an evolving international organisation.

The opportunity

As Head of Sustainability, you will provide strategic leadership across health, safety and environmental sustainability, ensuring these principles are embedded into our programmes, operations and organisational culture.

You will have the opportunity to build, influence and shape — developing policies and frameworks, working with teams across different countries and cultures, identifying risks and opportunities, and helping establish the standards that will support Project Yananai as it grows.

This is a role for someone who wants to use their professional expertise for meaningful social impact and who is excited by the opportunity to build something rather than simply maintain what already exists.

What you’ll do

• Lead the Sustainability Strategy
• Develop and implement a practical, forward-looking sustainability strategy aligned with Project Yananai’s mission and international operations, ensuring health, safety and environmental considerations are integrated across our programmes.
• Build strong HSE frameworks
• Develop and establish effective policies, procedures and protocols covering health, safety and environmental management, helping create a consistent approach across our global operations.
• Influence and collaborate globally
• Work closely with international teams, local communities, partners and stakeholders to understand sustainability challenges, identify risks and develop solutions that are practical, culturally appropriate and capable of creating lasting impact.
• Build a culture of sustainability
• Design and deliver engaging training and awareness initiatives for staff and volunteers, helping embed sustainability, health and safety into everyday decision-making and organisational culture.
• Measure impact and drive improvement
• Develop appropriate measures to monitor the effectiveness of sustainability initiatives, using data and insight to identify opportunities for improvement and communicate progress to stakeholders.
• Champion sustainability externally
• Represent Project Yananai on sustainability matters and help develop relationships with relevant governmental, non-governmental and other organisations to strengthen our expertise, partnerships and impact.

What we’re looking for

We’re looking for someone who combines professional expertise with a genuine desire to create positive change.

You will ideally bring:

• 3+ years’ experience in sustainability management, health and safety, environmental management or a related field.
• Experience developing and implementing sustainability, HSE or environmental strategies.
• Strong understanding of relevant policies, standards, risk management and compliance.
• The ability to translate strategy into practical policies, processes and measurable outcomes.
• Strong stakeholder management and communication skills.
• The confidence to work across cultures, countries and different organisational environments.
• A collaborative and pragmatic approach, with the ability to influence without relying solely on formal authority.
• A genuine commitment to social impact, environmental responsibility and community empowerment.
• Experience within the charity, non-profit or international development sector would be advantageous, but it is not essential.

Why join Project Yananai?

• Make your expertise matter
• Use your professional experience to help shape an organisation focused on tackling poverty and creating sustainable opportunities for communities.
• Build something from the ground up
• This is an opportunity to have real ownership and influence. You won’t simply be stepping into an established framework — you’ll help create it.
• Work internationally
• Collaborate with colleagues, communities and stakeholders across different countries and cultural environments.
• Make a lasting contribution
• Help establish the standards, culture and practices that can support Project Yananai’s growth and long-term impact.
• Flexible and purpose-driven
• The role is designed as a flexible voluntary opportunity that can work alongside your existing professional or personal commitments, with remote working and periodic travel.

Could this be your next opportunity to make a difference?

If you’re an experienced sustainability, health, safety or environmental professional who wants to apply your expertise to something with genuine social purpose, we’d love to hear from you.

This is an opportunity to bring your knowledge, challenge conventional thinking and help build sustainable practices that can support meaningful impact for years to come.

Project Yananai is a UK-registered charity (No. 1209060) and an equal opportunity organisation. We welcome applications from people of all backgrounds, cultures and experiences.

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities will include:

• Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
• Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
• Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
• Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
• Contribute to the overall Bid strategy alongside other stakeholders.
• Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
• Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
• There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
• Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.

What are we looking for?

Education, Skills and Experience: Requirements

Essential:

• At least three years of experience in successfully leading teams within a bid environment.
• Proven track record of improvement and achievement - processes and people
• Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
• Ability to write strong proposals and experience as an estimator
• Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
• Ability to persuade and influence others
• Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
• Ability to work to deadlines
• Strong business/commercial acumen
• Keen attention to detail
• Commercially sound judgement
• Strong negotiation skills.
• Strong financial skills

Desirable:

• Leadership qualification (CMI or ILM)
• Experience with an integrated project management / ERP system (Enterprise Resource Planning)
• Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
• MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free.  You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Orchards is looking for a reliable and organised admin volunteer to support our vision to see more women free from sexual exploitation. This role offers hands-on experience in the VAWG sector and the chance to contribute to the running of supported accommodation services.

Testimonial from our previous Admin Intern:

“I have learned a great deal about the VAWG sector and how Orchards support the women, I have learned how to use Expense plus and In-Form and how the charity operates from an administration perspective. I have received a lot of support from the team, and the Head of Operations in particular. I really enjoy our weekly meetings and have found them very beneficial. Orchards have an amazing culture. They are incredibly kind and considerate and the whole team is so supportive of one another which is so lovely.”

About The Role: Head of People (Volunteer)

Location: Remote

Commitment: Part-time (volunteer, unpaid role)

Contribution Requirements: Minimum 10-15 hours a week; minimum 3 months

Professional Volunteering

Professional volunteering is a skills‑based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action.

Expectations include:

• Consistent weekly availability

• Timely communication and responsiveness

• Ownership of assigned tasks and follow‑through

• Participation in team meetings and workflows

• Alignment with organizational values and processes

About Solution Community:

Solution Community is an international non-profit organization, pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 70 countries, we are a testament to the power of global collaboration. Our team members bring experiences from some of the world’s most successful companies, including Apple, Toyota, Google, Netflix, Walmart, Meta, and many others, creating a rich tapestry of knowledge and passion.

Our Mission:

To foster a global community of compassion, uniting individuals and organizations to solve the world’s social problems. We are the bridge that connects non-profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision:

Imagine a world where every person has the opportunity to thrive - a world united by collaboration, compassion, and action. At Solution Community, we are bringing that vision to life, driving transformative change that reshapes the future.

Position Overview

The Head of People will be a key member of the leadership team, reporting directly to the CEO. This volunteer, unpaid role leads the People team (including HR Business Partners and Recruiting) and oversees People Operations, talent acquisition, and culture-building initiatives to ensure an inclusive, engaging, and high-performing environment. This role is fully remote.

Key Responsibilities

• People Operations & HR Strategy

  • Develop and implement HR policies, processes, and best practices that support the organization’s growth.

  • Oversee all aspects of people operations, including onboarding, performance management, compliance, and employee relations.

  • Ensure legal and ethical HR practices, even within a volunteer-driven environment.

  • Leverage HR technology and tools to streamline people operations.

• Talent Management

  • Develop and implement best-in-class volunteer and employee onboarding programs.

  • Create career development opportunities to enhance engagement and retention.

• Culture & Employee Experience

  • Champion a strong, mission-driven culture aligned with the organization’s values.

  • Develop employer branding and internal communications programs.

  • Drive initiatives to foster employee engagement, well-being, and a sense of belonging.

  • Lead DEI efforts across the organization.

  • Support leadership in resolving conflicts and improving team dynamics.

Required Qualifications & Experience

• Minimum of 10 years of experience in human resources in a leadership role.

• Experience leading an HR team, preferably in a nonprofit or volunteer-based organization.

• Strong knowledge of HR best practices, including talent acquisition, employee relations, and organizational culture.

• Proven ability to build and implement HR policies and programs from the ground up.

• Exceptional communication and interpersonal skills, with the ability to engage and influence at all levels.

• Experience working in a remote and distributed team environment.

• Demonstrated passion for Solution Community’s mission and commitment to fostering a positive workplace culture.

Preferred Qualifications

• HR certification (e.g., SHRM-CP, PHR, or equivalent) is a plus.

• Experience managing volunteers and remote teams.

• Background in DEI initiatives and culture transformation.

What We Offer

• Global collaboration with leaders and strategists from top global companies

• Meaningful impact on global causes and communities

• A vibrant, multicultural team spanning 70+ countries

• A supportive environment rooted in compassion, integrity, innovation, and collaboration

• Flexible work-life with full autonomy

• Opportunities for personal and professional growth

• A formal recommendation upon successful completion of your volunteer term.

About the Role Within Our Culture

At Solution Community, we value fostering a positive workplace where every member can contribute meaningfully. This is a volunteer, unpaid position designed for someone who is deeply committed to our mission and eager to help scale a values-driven organization. You’ll have the opportunity to shape a global people function, influence organizational culture, and leave a lasting impact on countless lives around the world.

For more than a century, the RAF Benevolent Fund has stood beside the RAF Family;
through war and peace, hardship and change. From the first day in uniform to the final
years of life, we have been a constant source of emotional, practical and financial support.
Today, our work reaches serving personnel, veterans, families and the bereaved in more
than 30 countries.
As the demands on the RAF Family grow in complexity and urgency, so too must the resilience
of the charity that serves them. Our ability to provide life-changing support, whether keeping a
family in their home, helping veterans navigate injury or isolation, or walking beside the
bereaved, relies on strong, stable and sustainable income streams. Therefore, we are seeking a
Trustee with significant fundraising expertise to help shape and strengthen our long-term
financial future. The successful candidate will join our diverse and highly skilled Board and
Fundraising, Communications and Engagement Committee to:
• play a key strategic role in supporting our fundraising vision and strategy
• provide strategic input into fundraising plans and campaigns
• support and advise on income generation, donor engagement and partnerships
The full role description can be found on our website here. The role is voluntary, however
reasonable out-of-pocket expenses are paid. We will provide the successful candidate with a
bespoke induction programme and relevant training / development.
Interested?
We would love to hear from you if you have the experience and passion we are seeking.
Please send an up-to-date CV and covering email / letter outlining your background, skills,
experience and interest in the role. Email address and contact details can be found on our website. If you have any questions about the role or would like to have an informal
discussion prior to applying, please contact Lisa (information on website).
We welcome applications from anyone who has the experience we are seeking, irrespective of
background, community, industry or protected characteristics. If you require any reasonable
adjustments as part of your application process, please let us know. You must be eligible to be
a charity trustee under UK law to be considered for this role. We operate safer selection
practices; this will involve the successful candidate being required to have a Disclosure and
Barring Service check.
Applications will be considered on a rolling basis, and this position will remain open until we
have found our ideal candidate. No agencies please.

As part of Hestia's Head Office team, you'll play an important role in creating a warm and welcoming experience for everyone who gets in touch with us. Whether you're speaking with service users, visitors, colleagues, or callers, you'll be the first point of call, helping to connect them to the right information and services.

Alongside answering telephone enquiries, you'll support our reception area and help with a variety of everyday Head Office tasks that keep things running smoothly. You'll be a valued member of the wider Central Services team, working alongside our Receptionist/Administrator and receiving full training, guidance and ongoing support to help you feel confident and successful in your role!

What you will be doing

• Support the Receptionist / Administrator with reception cover as and when required.
• Answer incoming telephone calls in a friendly, calm, professional and respectful manner and record basic call information where required.
• Welcome visitors to Head Office and notify the appropriate member of staff of their arrival.
• Help ensure the reception area is secure, welcoming, clean and tidy.
• Assist with incoming post, deliveries and other routine reception tasks where required.
• Provide basic guidance to visitors and staff on meeting rooms and Head Office facilities.
• Report faults, defects, spillages, damage or other facilities issues promptly to the Receptionist / Administrator or appropriate member of staff.
• Help check meeting rooms and shared areas and support their readiness for staff, visitors and meetings.
• Assist with maintaining supplies of stationery, refreshments and other routine office consumables.
• Support other reasonable reception, facilities and administrative activities within the scope of the volunteer role.

The skills you need

• Ability to communicate clearly in spoken and written English and to record accurate messages.
• Calm, patient and professional telephone manner.
• Ability to identify the purpose of a call and follow call-routing guidance.
• Ability to record and pass on messages accurately and promptly.
• Basic IT skills and willingness to learn Hestia systems used for calls and messages.
• Good attention to detail and ability to maintain confidentiality and handle personal information appropriately at all times.
• Reliable, punctual and able to maintain professional boundaries and follow procedures.

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Do you enjoying talking with people and helping them based on your life experiences?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

What is knus?

knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.

What does knus mean? 'hug' in Danish.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2+ hours per week is required. We are flexible and like to work around you.

Do you like to learn?

We provide training for all volunteers that join us. Our peer support training is accredited.  20-25 hours of volunteering training is required and is self led online.

If you’re interested head over to our website and we can have a chat or apply here.

Please note - all successful volunteers are required to donate the cost price of £22.60 for an Enhanced DBS check.  If you've got a current Enhanced DBS on the update service, this cost will not apply.

You must be a UK resident to apply for this role.

Position Description 
This is an exciting time to join the Heart of the City trustee board. You will join a small but ambitious Charity with strong foundations and networks across the public and private sector. This is an opportunity to shape the next chapter for the Heart of the City, with a strong focus on developing a robust, sustainable three-year Strategy. The Strategy will be supported by work to further diversify funding streams, that provide greater financial resilience without compromising our mission to support SMEs to become responsible businesses and play a full role in responding to the Climate Emergency.

The incoming Chair will support the team to develop a three-year Strategy to support the growth of the Charity.

The plan will explore:

• The Mission of the Charity and how it should grow
• Diversifying and securing new sources of funding
• Broadening our programmatic offer to SMEs
• Defining the strategic relationship between Heart of the City and the City of London Corporation

Unlike most small charities, Heart of the City has an extensive network and governance structures with prestigious organisations. The Chair will help manage key relationships with the Bank of England and Corporation of London, as well as key Council Members. The Chair will be instrumental in managing an effective and focussed set of Trustees to help shape, scrutinise and deliver the Charity’s mission.

By the end of the three-year period as Chair, you will have supported the development and implementation of a Strategy, which meets the vision of the Charity, helped develop a sustainable and resilient funding model, ensured that the Charity is making an impact and reporting on its achievements and maintains effective relationships with key strategic partners.

Typically, the Chair will:

• Hold regular fortnightly meetings with the Managing Director.
• Attend quarterly Trustee Board meetings (usually lasting around two hours and held during the working day).
• Participate in a strategy half-day with Trustees and staff.
• Attend Council meetings (up to two per year).
• Support introductions to potential members, partners and stakeholders.
• Attend and occasionally speak at Heart of the City events on an ad hoc basis.

The Chair will contribute to ad-hoc requests including:

• Sharing their views on responsible business in interviews for our newsletter, social media or webinars
• Championing our work at other external events and meetings, on social media and on their own biographical profiles

About you
We do not expect one person to fulfil all specifications but would welcome applications from individuals who are able to demonstrate most of the following:

Experience & Knowledge

• Senior Executive experience in the Corporate, Charity or Public sector.
• Strong understanding of SMEs, their motivations and challenges.
• Strong commitment to sustainability and responsible business practices.
• Proven track record of setting strategic direction and leading senior teams.
• Well-connected senior network across businesses.

Skills & Attributes

• Excellent chairing, facilitation and sound judgement in complex situations.
• Strong strategic thinking with the ability to align resources to long-term mission and impact.
• Strong communication and interpersonal skills, able to engage audiences from SME leaders to senior stakeholders.
• Strong ambassadorial and relationship-building skills.
• Excellent listening, questioning and consensus-building abilities.

Commitment

Commitment to Heart of the City’s mission, values and responsible business agenda. Willingness to devote the time and energy required to fulfil the role effectively.

Closing application date
Midnight on 27 September 2026

Interviews
Trustees aim to meet with the candidates in the week commencing 12 October 2026.

About The Pinnacle Centre

The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.

Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.

Role Summary

You bring in corporate support — sponsorship, charity-of-the-year partnerships, in-kind giving and employee fundraising. You build relationships where the business genuinely gets something back.

Key tasks

1.  Prospecting

○ Identify businesses whose interests align with Pinnacle's work and audience.

○ Research decision-makers and the best route in.

○ Maintain a prospect pipeline with clear ownership so approaches never collide with other teams.

2.  Proposition & pitch

○ Build sponsorship packages with clearly defined deliverables and honest value.

○ Pitch to businesses and negotiate terms.

○ Agree everything in writing before delivery begins.

3.  Delivery & stewardship

○ Deliver what was promised: visibility, access, engagement and reporting.

○ Provide sponsors with evidence of impact and reach.

○ Renew partnerships before they lapse rather than after.

4.  Coordination

○ Coordinate with the Partnerships Lead so one organisation has one relationship with us.

○ Work with Events on sponsor presence and experience on the night.

○ Report income and pipeline to the CFO.

What we're looking for

● Sales, business development or sponsorship experience.

● Confident with senior business contacts and comfortable making the first approach.

● Commercially minded — you can structure something where both sides win.

● Strong follow-through; the role is mostly what happens after the pitch.

● Knowledge of the Birmingham business network (desirable).

What we have to offer

● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.

● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.

● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.

● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.

● The reward of building something in your city that will outlast all of us.

Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.

Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.

Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:

• Developing skills and confidence
• Teach prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects
• Teaching prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects

It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. . 

Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity. 

Please take some time to read the role description to find put more details about the role and what we offer to our volunteers. 

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.

These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.

As the Guild has grown in the past few years, our risk management, financial controls, and body of policies and procedures have also matured. Following the scheduled departure of two trustees earlier this year, the Guild’s Finance Subcommittee is seeking to welcome an independent member with relevant skills to attend meetings and advise on financial matters to help us make good decisions effectively.

This voluntary role supports trustees and staff by providing independent insight, constructive scrutiny, and professional expertise on financial planning, budgeting, risk, and long-term sustainability. As a guest to Finance Subcommittee meetings, you will review financial information, contribute to discussions, and help ensure resources are used effectively to maximise our charitable impact for students.

The Finance Subcommittee currently consists of two elected Officers, two external Trustees, and may include a student trustee in future. Papers and reports are ordinarily provided by the Guild Director, who is a non-voting guest to Subcommittee meetings. The Subcommittee normally meets four times per year for around two hours.

Students’ Union experience is not essential, but we are seeking a volunteer able to operate within our distinctive context. We are particularly interested in applicants with experience in finance, accounting, audit, charity governance, or business management.

About The Pinnacle Centre

The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.

Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.

Role Summary

You run Pinnacle's finance function day to day: accurate books, timely reporting, tight controls and no surprises. The CFO sets financial strategy; you own the numbers underneath it.

Key tasks

1.  Bookkeeping & transactions

○ Record income and expenditure accurately and promptly.

○ Reconcile bank accounts, card transactions and payment platforms.

○ Process supplier invoices and volunteer expense claims in line with policy.

2.  Reporting

○ Produce monthly management accounts with commentary, not just figures.

○ Report budget against actual by department and flag variances early.

○ Track restricted fund spend against funder conditions.

3.  Controls & compliance

○ Enforce authorisation limits, expenses policy and segregation of duties.

○ Prepare for year end and support Companies House filings and the CIC annual report.

○ Keep records in a state that would survive scrutiny.

4.  Budgeting support

○ Help each lead build a budget they can realistically hold.

○ Provide event and programme costings, including cost per participant.

○ Challenge spending that is unbudgeted or unjustified.

What we're looking for

● Qualified, part-qualified or experienced in bookkeeping and management accounts.

● Accurate and methodical — small errors bother you.

● Confident with accounting software such as Xero or QuickBooks.

● Familiar with restricted fund accounting in a charity or CIC context (desirable).

● Discreet and trustworthy with confidential information.

What we have to offer

● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.

● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.

● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.

● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.

● The reward of building something in your city that will outlast all of us.

Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.

About The Pinnacle Centre

The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.

Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.

Role Summary

You build the non-financial relationships that give Pinnacle reach and credibility — mosques, universities, community organisations, sports clubs and local institutions. Corporate Partnership handles money; you build mutual value.

Key tasks

1.  Relationship building

○ Map and prioritise the organisations worth partnering with across the city and country.

○ Make first approaches and build genuine working relationships.

○ Define what Pinnacle offers a partner, not only what we want from them.

2.  Partnership delivery

○ Agree scope in writing through MOUs or referral arrangements.

○ Coordinate joint events, cross-promotion and shared initiatives.

○ Deliver our side properly, so partners want a second year.

3.  Reach & audience

○ Use partnerships to reach young adults we are not currently reaching.

○ Support Marketing with partner distribution channels.

○ Represent Pinnacle credibly at partner events.

4.  Coordination & records

○ Coordinate with the Corporate Partnership Lead so one organisation has one relationship with us.

○ Maintain the partnerships register: status, owner, value and renewal date.

○ Report on partnership activity to the CMO.

What we're looking for

● Relationship-building or community engagement experience.

● Confident making a first approach to someone you do not know.

● Strong follow-through — most partnerships die of neglect.

● Credible representing Pinnacle without senior cover in the room.

● Knowledge of Birmingham's community and institutional landscape (desirable).

What we have to offer

● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.

● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.

● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.

● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.

● The reward of building something in your city that will outlast all of us.

Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.