Housing advice worker volunteer roles in Birmingham

Outreach Worker

Through your outreach, you’ll provide advice, advocacy and direct frontline support to individuals experiencing homelessness or hardship. You will connect them with survival essentials, safe accommodation and guide them toward vital services that improve wellbeing and independence.

What will you be doing?

You’ll carry out outreach across the community, building trust with people experiencing homelessness or crisis. The role includes distributing essential items, offering advice and signposting around housing, benefits, healthcare and employment, and supporting access to education and training. You’ll also assist with project coordination, fundraising activities and help promote our work and values through social media and community engagement.

What are we looking for?

We’re looking for compassionate, reliable people who are comfortable working hands-on in the community and are enthusiastic about supporting vulnerable individuals. You’ll be a good listener and communicator, able to build positive relationships and offer guidance with empathy and respect. A proactive, adaptable and solutions-focused mindset is important. Experience in outreach or working with vulnerable groups is not essential; the right attitude and caring nature matter the most.

What difference will you make?

Your input will have a direct impact on people’s lives and help reduce homelessness in Birmingham. You’ll support individuals to build confidence, resilience and self-worth, helping them regain control by removing barriers that can hold people back and supporting them towards a more secure and hopeful future.