Housing led worker volunteer roles in Newcastle
Join Our Team as a Volunteer in our Helpline!
Service: Helpline
Service Opening Hours: 24/7
Location: Waterside House, Sunderland.
About us
Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Devon, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
At our Mental Health Helpline, we offer a crucial lifeline, providing compassionate listening and crisis de-escalation for numerous NHS Trusts. We're on the lookout for empathetic and dedicated individuals to join us in delivering this transformative support.
About the role
Our Volunteers are incredibly important in supporting the work we do, and we value individuals who dedicate their time to find the perfect fit within our organisation.
We are currently excited to welcome volunteers to the Helpline, to support with our emotional support provision.
The service operates 24/7 but we welcome applications to fit around your availability and capacity.
You will be part of a team that provides emotional support and signposting to our callers and will be supported by the Telephone Support Workers and Shift Supervisors at all times.
About you
Your involvement at the Helpline will make a meaningful difference to those we support.
Are you passionate about making a positive impact on others’ lives?
Do you have empathy and understanding towards different perspectives?
Are you happy to work as part of a team?
Would you like to learn new skills and develop your abilities to listen and support people?
If these qualities resonate with you, we’d love to hear from you and explore how your unique skills and passions can enhance our service.
Requirements
No prior experience is required, and lived experience is always welcomed. We provide comprehensive training – all we ask is that you’re ready to take the next step in supporting others.
This is a great opportunity for someone with an interest in health and social care services and a drive to make a positive impact.
Please Note - Due to the nature of the role, our volunteers will need to be over the age of 18 and will be expected to complete an Enhanced DBS check.
Our commitment to you
When you choose to volunteer with us, you’ll have a dedicated support system in place. Our Helpline management team will collaborate to craft a personalised development plan that aligns with your goals of volunteering.
Your aspirations and interests, whatever they may be, will be at the forefront of this plan. We’re here to ensure that your experience as a volunteer is both fulfilling and aligned with what you hope to achieve through your time with us.
We also commit to providing reasonable travel expenses (up to £5 a day).
Registered Charity 
101 - 500
The client requests no contact from agencies or media sales.
Thank you!
Join Us as a Trustee – Help Shape a Safer Future
About the Role
We are seeking passionate and committed individuals to join our Board of Trustees. As a trustee, you’ll play a vital role in helping shape the strategic direction of the charity, ensuring good governance and supporting our leadership team to deliver high-quality, impactful services.
What We’re Looking For
We welcome applications from people of all backgrounds. We are especially keen to hear from individuals with experience in any of the following areas:
- Estate and Property Strategy/ Management
- Health and Safety
- Finance
You do not need previous board experience—we provide a full induction and support. What matters most is your commitment to our values and your willingness to contribute your time, insights, and passion.
Why Join Us?
- Make a real difference to the lives of clients
- Gain strategic and governance experience
- Be part of a supportive, forward-thinking team
- Help champion equity and amplify the voices of those often unheard
Trustee Duties
- Support and provide advice on Safer Places’ purpose, vision, goals and activities
- Approve operational strategies and policies and monitor and evaluate their implementation
- Oversee Safer Places’ financial plans and budgets and monitor and evaluate progress
- Ensure the effective and efficient administration of the organisation
- Ensure that key risks are being identified, monitored and controlled effectively Review and approve Safer Places’ financial statements
- Keep abreast of changes in the operating environment
- Contribute to regular reviews of Safer Places’ own governance.
- Attend Board meetings, adequately prepared to contribute to discussions
- Use independent judgment, acting legally and in good faith to promote and protect Safer Places’ interests, to the exclusion of personal and/or any third-party interests
- Contribute to the broader promotion of Safer Places’ objects, aims and reputation by applying your skills, expertise, knowledge and contacts
The client requests no contact from agencies or media sales.
Thank you!
Dancers’ Career Development (DCD) is the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers.
We are seeking a new Co-opted Committee Member with finance expertise and an interest in dance to join our welcoming and experienced Finance, Audit & Risk Sub-Committee of the Board of Trustees. Our ideal candidate will have a good understanding of the requirements of charity governance and risk.
For full details, including how to apply, please download the role information pack from our website.
Application deadline: Monday 9 February 2026.
We are seeking someone who has experience of being a Treasurer or Finance, Audit & Risk Committee Member (preferably in the charity sector) and has a good understanding of the requirements of charity accounting and governance.
If you are excited by this opportunity and resonate with DCD’s values, please get in touch; we would love to hear from you.
The client requests no contact from agencies or media sales.