Information and advice officer volunteer roles

Would you like to make a positive impact for rural communities across England? Would you like to help tackle rural deprivation and ensure rural areas have fairer access to essential services? Would you like to help rural communities reach their full potential?

We are seeking a finance professional to join our Board who shares our vision and will help us to deliver lasting change.

About the Role

We are seeking a Treasurer with strong financial skills and relevant qualifications to join our Board. The Treasurer will act as the lead trustee for financial oversight and provide guidance on budgeting, planning and sound financial management. With a solid understanding of the regulatory and governance landscape, they will chair the Finance Sub-Committee and provide ad hoc advice and support to the Finance Manager. The post holder will also be a member of the Officers’ Group, consisting of the Chair, two Vice Chairs and Chief Executive/Company Secretary. The group acts as an additional source of advice for the Chief Executive between Board meetings.

The Treasurer will also be expected to use their experience to oversee the delivery of ACRE’s new strategy and charitable objectives, to represent the interests of all stakeholders, and to act as an ambassador for the charity. This includes ensuring we have a robust financial model that will enable us to increase our impact and plan for the longer term. As we increase our financial resilience, we will also work with ACRE network members to help them increase their own, so that together we can make an even greater positive change for rural communities.

Requirements

• Four Board meetings a year – two online and two overnight meetings in person
• Three Finance Sub-Committee meetings a year – online
• Two Officers’ meetings a year – online and in person

We are an equal opportunities employer and are committed to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, traditions and ways of life.

The ACRE Team is home based. The meetings that take place in person are held in different locations in central England.

Appropriate expenses will be reimbursed in line with our policy.

How to apply

Please follow the link to apply for the role.

Please note that we will only accept applications submitted via the form within this link.

Closing date: 6pm, Monday 6 April

Online interviews: Monday 20 and Tuesday 21 April

The British Home

Location: London (Streatham) – a mixture of online and in-person meetings

Remuneration: Voluntary role (reasonable expenses reimbursed)

Closing date: Monday, 13 April 2026

For more than 160 years, British Home has supported people living with complex neurological conditions, providing specialist neurorehabilitation and long-term care.

British Home is now entering an exciting new phase of clinical development. Recent investment has enabled the launch of a Level 2b intensive neurorehabilitation service and a specialist tracheostomy care ward, supporting British Home’s ambition to become a leader in neurorehabilitation and therapeutic care.

As the organisation continues to strengthen and expand its services, the Board is seeking to appoint three new Trustees with expertise in the following areas:

· Clinical

· Technology and Digital

· Property and Asset Management

Trustees play a vital role in ensuring The British Home delivers on its mission while maintaining the highest standards of governance, quality and accountability.

Working collaboratively with fellow Trustees and the executive team, you will help ensure the organisation delivers against its strategic objectives, operates effectively, and meets the expectations of its residents, patients and wider stakeholders.

Above all, we are looking for individuals who share The British Home’s commitment to excellent care, dignity and independence for those it supports, and who can bring thoughtful challenge, sound judgement and constructive support to Board discussions.

This is an opportunity to contribute your expertise to an organisation delivering life-changing rehabilitation and care, while helping to shape the future of specialist neurological services for those who need them most.

Further information

For an informal discussion about the opportunity, please contact Alex Williams at Giving Back Recruitment

Commitment to inclusion

British Home is committed to building a diverse and inclusive Board that reflects the communities it serves. Applications are particularly welcomed from individuals with lived experience of disability, and from candidates from ethnically diverse and other under-represented communities.

You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)

Commitment: 6 hours/week (flexible)

Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.

What you gain: Communication skills, admin experience, confidence using IT, and full training.

You'll gain valuable transferable skills in communication, problem solving, teamwork.

Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.

LUX is looking for new Board members to support our work and bring new skills, expertise and ideas for the future of our organisation. This is an important moment in LUX’s history as we embark on a process of rearticulating our purpose and shaping our future with a new executive team. Maintaining a strong, dynamic Board of Trustees is essential to guiding LUX’s mission and working in collaboration with the team to develop and implement the organisation’s vision.

We are currently seeking up to five Trustees, each bringing expertise in one of the following areas:

• Legal
• LUX artist
• Fundraising
• Gallerist or collector with artists’ moving image experience
• Senior level expertise in digital, IT and new technologies

We are keen to hear from people who are enthusiastic about and committed to contemporary art and artists’ moving-image practice, and who are sympathetic to the needs of artists.

Diverse Representation

LUX is committed to equity, diversity and inclusion, and to addressing inequality in the arts sector. We want our Board of Trustees – and our organisation as a whole – to reflect the artists we work with and the audiences we seek to engage.

We particularly encourage applications from people who identify as global ethnic majority, d/Deaf, disabled, neurodivergent, LGBTQI+, and from those who experience barriers due to their socio-economic background.’

We guarantee to interview all disabled applicants who demonstrate skills and knowledge in the areas outlined above. Please indicate whether you identify as d/Deaf or disabled in your application.

The D D McPhail Charitable Settlement CIO (DDMCS), charity number 1197598, is an active grant making
Charitable Incorporated Organisation. It has succeeded the D.D. McPhail Charitable Settlement, charity
number 267588, which was founded in 1973 and operational till 2023.

DDMCS aims to support 2 or 3 major multi-year grant projects each year, which are actively sought by the
Trustees to enable small / medium sized charities to make a significant or step change in their activities. The
original trust deed and now the CIO constitution specifies three key areas of preference in the UK around:

• Furtherance of medical research,
• Care of the disabled particularly disabled children, and
• Care of the aged and infirm

The Trustees have wide discretion to support other charitable activities in the UK. There is more detail in
the annual report available via the Charity Commission website and the charity’s own website that outlines
the activities of the charity. Within these broad areas the Trustees recently agreed, following a strategic
review, to focus for the next grant making cycle on charities supporting care for the physical and mental
wellbeing of children living in poverty.

Recent grant support has enabled a number of significant multi-year projects, including:

• British Dyslexia Association - supporting the creation of Local Outreach Hubs to increase access to dyslexia advice, assessment and early intervention within communities.

• Candlelighters - funding a Family Wellbeing Practitioner to improve emotional and practical support for families affected by childhood cancer.

• IPSEA - funding a SEND Policy Manager to strengthen national policy influencing for children and young people with special educational needs and disabilities.

• The Myton Hospices - supporting the development of the Volunteer Service, enhancing capacity and patient experience across hospice services.

Further information can be found in the recruitment pack (attached). 

We are seeking a Chair Designate to join our board, with a view to taking over as Chair in 2027. The Chair provides inclusive leadership to the Board of Trustees, ensuring effective governance and strategic direction for the charity. They act as an ambassador for the organisation, working closely with the Director and fellow Trustees to maximise impact for beneficiaries. DDMCS does not undertake any fundraising activity, as all grant making is supported through the charity’s long-established investment portfolio. As a result, there is no requirement for the Chair to have fundraising experience.

Key Responsibilities: 

Strategic Leadership
• Lead the Board in setting and reviewing the charity’s vision, mission, and strategic objectives.
• Ensure decisions align with charitable objectives and long-term sustainability.
• Promote diversity and inclusion within the Board and wider organisation.

Governance
• Ensure compliance with the charity’s governing document, Charity Commission guidance, and relevant
legislation.
• Maintain high standards of governance, risk management, and financial oversight.
• Facilitate annual Board and Trustee performance reviews

Board Management
• Chair Board meetings effectively, ensuring impartiality and open debate.
• Provide guidance and constructive challenge to trustees.
• Foster strong relationships among Trustees and between the Board and Executive Director.
• Drive Trustee recruitment and succession planning.

External Representation
• Act as an ambassador and spokesperson for the charity.
• Represent the organisation at external events and with grantees and key stakeholders
• Support advocacy through personal networks where appropriate.

Support to Director
• Maintain a clear distinction between governance and management roles.
• Ensure regular communication and a strong, collaborative working relationship.
• Provide guidance and support to the Director.

Person Specification:

Essential Skills and Experience
• Proven leadership experience at Board or senior executive level.
• Strong understanding of charity governance and the legal duties of Trustees.
• Strategic thinker with ability to balance long-term vision and short-term priorities.
• Financial literacy and ability to oversee budgets and risk management.
• Excellent communication, with ability to build consensus
• Experience in grant-making or philanthropic sector

Desirable
• Knowledge of charity law and regulatory frameworks.
• Established networks within relevant sectors (e.g., philanthropy, corporate, public).

Personal Attributes
• Commitment to the charity’s mission and values.
• Integrity, impartiality, and sound judgment.
• Ability to dedicate sufficient time and energy to the role.
• Collaborative and inclusive leadership style.
• Innovative thinker with ability to bring forward fresh ideas.

If, after reading the applicant pack, you feel you have the skills and experience we are looking for then please apply through CharityJobs, providing a CV and cover letter (2 pages max) detailing why you are interested in this role and your relevant experience. 

Shortlisted candidates will be invited for preliminary interviews in April (dates to be confirmed). Initial interviews will take place via Teams. 

The Trustees of DD McPhail Charitable Settlement CIO are committed to equality, diversity, and inclusion. We welcome applications from individuals of all backgrounds and experiences, particularly those underrepresented in leadership roles within the charity sector.

Please use the following contact details for any questions or queries you may have about the role or the charity:

info at ddmcphail dot org

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

This opportunity will be at both Crook and Durham so volunteers need to be willing to volunteer at both sites.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

Lead Volunteer Role Description

• To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office. 

• Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.

• To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.

• Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.

• To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.

• To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.

• To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format.  If alternative methods of collecting stats are used, to ensure that the team are all using the same method.

• To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.

• To assist with the recruitment interviews and induction of new Volunteers.

• Responsible for the support of new Volunteers and their final sign off.  Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.

• To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.

• To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.

• To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.

• To provide local information for the Helpline Court Information Sheet when requested.

• To ensure the team follow the practices of the court and work in partnership with the court staff.
• To forward any testimonials about the support provided by our volunteers to the CCSS office.

• Responsibility for maintaining the stock of CCSS leaflets.

• Organise cover for themselves when they are on holiday or need to take time off.

Trustee Opportunity at Citizens Advice
Citizens Advice South Lincolnshire is seeking new trustees to help shape the future of our high-performing advice charity.

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.

As a trustee, you’d join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Prior Board experience is not required.

We welcome expertise in digital media, finance, fundraising, HR, IT, law, marketing, PR, risk management, senior management, local government, or strategy.

What do you need to become a trustee?

Trustees don’t need specific qualifications, but we expect all trustees to have six core skills:

● Insight into the organisation: considering CASL’s objects and its public benefit strategically

● Challenging constructively: clarifying facts; stimulating thought

● Analysing issues: being objective; evaluating risks; using evidence; planning ahead

● Weighing up opinions: using evidence; balancing long- and shortterm; prioritising value

● Interpersonal skills: communicating clearly; listening actively; supporting a healthy culture

● Confidence and self-awareness: collaborating with others; treating everyone with respect.

The Board also values specialist skills as assets among its members:

● experience or qualifications in:

 ‣ business or charity leadership

 ‣ equity, diversity and inclusion

 ‣ facilitation

 ‣ finance and accountancy

 ‣ human resources

 ‣ IT, AI or digital media

‣ law or governance

‣ local government

‣ marketing, PR or communications

‣ risk management, or

‣ strategy development

● past experience as a client or service user of this (or a similar) organisation

● a track record of charitable fundraising, or

● being an effective chair. 

Finally, competent trustees should have these six personal qualities to some extent, and demonstrate them in their behaviours:

● Committed - motivated, dedicated, persevering; plays an active role.

● Responsible - accountable, independent, reliable; accepts collective responsibility.

● Trustworthy - ethical, principled; is a critical friend and focuses on continuous improvement.

● Collaborative - team-oriented, approachable; builds relationships and seeks consensus.

● Confident - independent; contributes constructively and expresses opinions courageously.

● Thoughtful - curious, adaptable, open-minded; appropriately challenges the status quo

Position Title: Treasurer Trustee

Location: Hope Nottingham CIO

Reports To: Board of Trustees

Term: 3 year term up to a maximum of 3 terms

Time Commitment: Bi-monthly evening Board Meetings in Beeston, Nottingham. Monthly review of financial reports, ongoing auditing through spot checks. Bi-monthly finance sub committee meetings, can be online or in person in day or evening to suit the right candidate.

Hope Nottingham began as a small drop-in café, with a dozen volunteers in 2010. It has now grown to encompass 2 community hubs, a network of foodbanks, with eleven staff and 350+ volunteers. We support communities across Nottingham, seeking to offer holistic and life changing support to thousands of people. We hold the East & West Nottingham Trussell franchise and partner with many churches and organisations such as Citizens Advice.

If you are looking to make a real difference in your community, this could be the opportunity for you! Now in our 15th year, Hope Nottingham seeks a new Treasurer.  With the other Trustees, you will be responsible for our overall governance, strategic direction, and our financial health and activities. Whether you are an experienced Trustee, or wanting to take your first step at Board level, we are particularly keen to recruit members of the local community with financial skills.  We have a strong Senior Leadership team, are in a good position financially and have recently invested in an external independent financial review, with the need for a Treasurer being the main recommendation. Could you be the right person to join our team?  We are a Christian charity but welcome those of all faiths or none, we just ask that you will uphold our Christian values. We are also always looking to increase the diversity of our board.

Overview of role

The Treasurer is a key member of the Board of Trustees. In addition to their general trustee duties, they are responsible for overseeing the financial governance and health of the charity. This includes ensuring (via auditing and review) that the charity's finances are well-managed, transparent, and in compliance with legal and regulatory requirements. The Treasurer works closely with the Chief Executive Officer, and other members of the Board to ensure sound financial planning, risk management, and reporting. The Treasurer also leads the Finance Committee and reports to the trustees on all financial aspects of Hope.

Key Responsibilities (with specific tasks highlighted in italics)

1. Financial Oversight and Governance

• Ensure the charity has appropriate financial policies and procedures in place to safeguard its financial resources.Review the financial controls policy and manual at least annually
• Keep the Board informed of its financial duties and responsibilities
• Provide leadership in setting and maintaining high standards of financial governance and accountability.
• Ensure the charity operates within its budget and is managing resources efficiently, while safeguarding its long-term financial sustainability. Review of monthly financial reports with the CEO before the Finance Committee meeting.
• Act as a bank signatory and oversee banking procedures  Authorise payments as required, review bank reconciliations and approve mandate changes

2. Budgeting and Financial Planning

• Oversee and approve the annual budgeting process, ensuring that financial planning supports the charity’s strategic goals. Review and input into annual draft budget with CEO and finance committee members
• Provide advice and guidance to the Board on financial matters, helping trustees to understand financial reports and implications of financial decisions. Input into finance sub-committee meeting and report back to Board
• Review and approve the budget and financial forecasts, ensuring they align with the charity’s priorities and objectives and financial position. Review performance against budget through the year via monthly financial reports

3. Financial Reporting

• Oversee the preparation of regular financial reports ensuring they are accurate, timely, and in line with the charity’s financial policy.  Review financial reports presented by CEO before discussing at the Finance Committee meeting and presenting a summary report to the trustees
• Present financial updates to the Board of Trustees, highlighting any concerns or issues that need attention.

4. Audit and Compliance

• Monitor cash flow, income, and expenditure, ensuring that the charity remains financially solvent and sustainable.
• Oversee Quick Books access  Treasurer has administrator level access and approves users and their access
• Oversee bank reconciliationsCEO completes reconciliation after end of month and informs Treasurer for their sign off
• Oversee the payroll process to ensure staff payments, PAYE and pension are processed and reported as required CEO will report by exception as payments generally do not change save for contract or pay change, minimal overtime. Treasurer has access to BrightPay and TPT Pension portal and can view any documents there.  
• Oversee the annual audit process, liaising with external auditors when required and ensuring the charity’s financial statements are audited in a timely and accurate manner.  A shared mailbox is used for all audit communications to keep Finance Committee in loop of any queries. Any meeting with auditor, Treasurer to attend.
• Review the audited financial statements for accuracy and recommend their approval to the Board at the Annual General Meeting. Draw attention to important points in an easily understandable way and sign off when audit is completed by the external auditors
• Ensure compliance with all relevant laws and regulations, including charity law, tax law, and Charity SORP financial reporting standards, including charity accounts being kept up to date on Charities Commission website. Review and keep up to date with Charity SORP requirements

5. Risk Management

• Identify financial risks and develop strategies to mitigate them.Review Financial risks on risk register quarterly and as part of finance sub committee
• Ensure that the charity has appropriate insurance and other safeguards in place to protect its assets. Review insurance requirements with the CEO a month before renewal date to ensure we have adequate cover in place and to obtain alternative quotes if appropriate
• Advise the Board on the management of financial risks and any significant financial challenges facing the charity.
• Review any substantial or complex grant terms

6. Fundraising and Income Generation

• Input into and provide financial oversight of fundraising activities and income generation strategies, ensuring they align with the charity’s financial goals. Input into and review fundraising strategy and review effectiveness on quarterly basis
• Advise on the viability of fundraising campaigns and the allocation of resources to maximise financial returns. 
• Assist in ensuring that fundraising activities comply with legal and regulatory requirements.

7. Financial Strategy and Sustainability

• Contribute to the long-term financial strategy of the charity, helping to ensure its financial sustainability.
• Ensure the charity has an appropriate reserves policy Review reserves policy and reserves calculation annually
• Advise on diversification of income streams and opportunities to strengthen the charity’s financial position. Review income streams quarterly to highlight opportunities or risks e.g. individual / corporate / grants
• Help develop investment strategies and manage assets in line with the charity’s financial objectives, legal responsibilities and values. Review bank interest rates annually. CEO to notify on changes to interest rates or bank charges as received

8. Chair the Finance Sub-Committee

• Act as the Chair of the Finance Sub-Committee, leading agenda, discussions and decision-making on financial matters. A pre-meeting with the CEO and treasurer is required so fully informed in advance of committee meeting.
• Ensure that the Finance Sub-Committee operates effectively, reporting regularly to the full Board.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

Green Allotments charity is seeking an appropriately qualified Archaeologist to provide occasional advice.

Our innovative work programme focusses on the purchase of land and the creation of allotments. Hence, we are keen to learn more about how to identify potential heritage issues which could affect the creation of allotments on the top layer of soil. Learning more about how allotments can be sensitively placed within historical environments will help our charity bring allotments to more people.

We are keen to work with you if you can interpret information held in open-data online records such as Historic Environment Records. Your valuable insights will help our charity decide if a tract of land is worth buying for allotments, or should be avoided entirely. 

We are a small and friendly charity team, with three trustees, one staff member, and a team of volunteers. The charity is funded by a generous single donor. Everyone brings something special to Green Allotments, if you think your archaeological experience and knowledge could help our charity to grow please get in touch for an informal discussion.

Your specialist contribution will help our charity make important decisions on land purchase and locations for new allotment sites in communities. Demand for allotment is very high, people are desperate for a plot of their own, to grow food and teach their children about where food comes from. Your support will help put more locally produced food on tables.

Who we are looking for:

• Appropriately qualified Archaeologist to undertake desk-based analysis (e.g. degree-level and/or 3 years+ in archaeological practice).
• Able to undertake desk-based research using Historic Environment Records and/or LiDAR.
• Able to communicate findings in plain language to non-archaeologists.

Our charity is currently creating allotment sites in England only. We can accept volunteers located in any part of the UK, as long as the volunteer appreciates they will be focussing on England-only sites.

Our CEO, Deborah, has been working with home-based geographically dispersed volunteers for 20+ years and is happy to fit around your time commitments.

Application process:

Please apply via our website. When you make contact with us, we will consider your application. If interested in learning more about you, we will invite you to an informal discussion via zoom at a time/date to suit you. Unsuccessful applicants will be notified by email within one week.

About Make A Smile

Make A Smile is a UK charity dedicated to bringing joy, play, and magical experiences to children facing illness, disability, or disadvantage. Volunteers dress as beloved characters and deliver uplifting activities, from hospital visits and care‑centre sessions to arts, crafts, stories, and games - ensuring every child gets the chance to enjoy their childhood. Our Trustees and Central Officers help the charity run smoothly across the UK, acting “in the best interests of Make a Smile” and supporting chapters to thrive.

About The Role

Regional Officers oversee a group of Make A Smile chapters within a specific UK region. You will support chapter committees, monitor activity, encourage collaboration, and provide hands‑on help when needed. This role is essential in ensuring chapters stay active, compliant, and connected to the wider charity.

Key Responsibilities

You will play a leadership and support‑focused role across 5–8 chapters in your region. Responsibilities include:

- Overseeing chapters within your assigned region (South West, South East, Midlands, North West, or North East)
- Providing guidance, advice, and signposting to Presidents and committee members.
- Monitoring chapter activity by checking committee chats, emails, volunteer communities, and social media.
- Flagging concerns to the Chair if a chapter becomes inactive or is not adhering to policy.
- Attending chapter meetings where possible and building strong relationships with committees.
- Being the first point of contact when committees have questions about central activities.
- Collaborating with Trustees and other Officers when specialist support is needed.
- Providing hands‑on support to struggling chapters, such as posting on social media, chairing meetings, emailing volunteers, or chasing sign‑ups.
- Encouraging collaboration between chapters—joint socials, fundraisers, training sessions, or large events.
- Using the Presidents’ regional chat to coordinate cross‑chapter activities and build a sense of wider community.
- Celebrating chapter successes and sharing good practice across the region.
- Reporting insights, concerns, and achievements at monthly Charity Leadership Meetings.

Skills and Qualities We’re Looking For

This role suits someone organised, supportive, and confident in guiding others. You’ll thrive if you bring:

- Strong communication and relationship‑building skills.
- Confidence in supporting and advising multiple committees.
- A proactive, solution‑focused mindset (“Approach problems with the attitude of solution identification.”).
- The ability to monitor activity and spot early signs of disengagement.
- Professionalism, dedication, and alignment with Make A Smile’s ethos (“Show dedication… Enjoy it!”).
- A calm, friendly presence that encourages volunteers to reach out for help.

Experience in leadership or volunteer management is helpful but not essential.

Time Commitment

Regional Officers are expected to contribute around 4 hours per week, including monitoring chapter activity, supporting committees, and attending monthly Charity Leadership Meetings.

Training and Support

You will receive:

- Full Trustee Training (online).
- A comprehensive handover and access to all systems (OneDrive, Simvoly, WhatsApp communities).
- Guidance from the Chair, Supporting Chapter Managers, and fellow Trustees.
- Access to the Chapter Levelling document and annual plans to help assess chapter needs.
- Opportunities for personal development through CPD and charity‑funded training.

What You’ll Gain

- Experience supporting multiple teams across a national charity.
- Skills in leadership, volunteer management, and organisational oversight.
- The chance to shape the success and sustainability of Make A Smile chapters.
- A meaningful role that directly strengthens the charity’s impact across the UK.
- The satisfaction of helping volunteers feel supported, confident, and connected.

Safeguarding and Eligibility

Regional Officers must act in line with charity standards, including professionalism, confidentiality, and reliability. You must be able to attend monthly meetings and engage actively in communication channels. A DBS check may be required depending on involvement with events.

How to Apply

To express your interest, please send your CV and a short message outlining your experience, interest in supporting chapters, and why you’d like to join Make A Smile as a Regional Officer.

We welcome applicants from all backgrounds who share our passion for helping volunteers and chapters thrive.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.