It infrastructure engineer volunteer roles in Birmingham
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Purpose of the role:
Are you passionate about using technology to empower communities and drive social change?
Tell My Truth and Shame the Devil C.I.C. is seeking a dedicated Technical Systems & Platform Liaison to join our founding volunteer team. This role is pivotal in connecting our technical infrastructure with the operational and community-facing needs of the organisation, ensuring our open-source membership platform and systems function seamlessly to support survivors, marginalised communities and emerging leaders.
About the role:
As the Technical Systems & Platform Liaison, you will act as the bridge between the CIC’s technical teams, leadership, and community members. You will ensure that digital systems are effectively implemented, maintained, and optimised to serve our mission. This is a hands-on, multi-faceted role combining strategic coordination, operational oversight, and community engagement, providing you with unique experience in systems management and collaborative leadership.
Experience Qualification and Requirements
Essential Technical Competencies:
- Experience in digital platform management, IT operations, systems administration or similar roles where platform functionality and user support were key responsibilities.
- Ability to monitor system performance, identify issues and implement improvements to ensure reliability, scalability and security.
- Act as a liaison between technical teams and end-users to communicate requirements, issues and solutions effectively.
- Ensure that technical systems and platforms operate efficiently, securely and meet organisational needs.
- Maintain the integrity, reliability and performance of organisational platforms and systems.
- Provide guidance, training and documentation to staff, volunteers and community members to improve platform adoption and utilisation.
- Strong problem-solving and troubleshooting skills, with the ability to diagnose technical issues and propose practical solutions.
- Ability to plan, prioritise and manage multiple tasks, projects and deadlines simultaneously.
- Work closely with developers, IT staff and platform users to ensure system requirements and issues are clearly communicated.
- Degrees, diplomas, or certifications in IT, systems management, computer science or related fields are desirable but not essential.
Desirable / Can Be Developed:
- Experience or interest in working with technical systems, digital platforms or IT support environments.
- Ability to act as a bridge between technical teams and non-technical stakeholders.
- Awareness of system integration, data flow or platform coordination concepts, with willingness to learn.
Qualifications:
- Formal qualifications are not required but desirable.
- Relevant study, training or experience in IT, digital systems, computer science or a related field is valued.
- Willingness to complete required induction, safeguarding or data protection training.
Main Responsibilities/ Key Duties
- Coordinate communication and workflow between technical teams (e.g., platform engineers, digital design specialists) and leadership or membership teams.
- Act as a liaison to ensure both technical and non-technical teams understand project goals, priorities and deliverables.
- Work with leadership, staff and membership teams to identify platform needs or improvements.
- Ensure implementation aligns with CIC’s objectives, standards and strategic priorities.
- Monitor system performance, user experience and platform functionality.
- Track platform usage, functionality and user feedback to identify potential issues or areas for improvement.
- Ensure system operations comply with data protection, safeguarding and security policies.
- Provide hands-on guidance on using digital platforms, tools and systems effectively.
- Maintain clear and up-to-date records of technical processes, configuration settings, workflows and platform updates.
- Implement safeguards to protect vulnerable users and sensitive organisational information.
- Provide guidance to staff and volunteers on safe data handling, secure system use and adherence to organisational policies.
- Collaborate with leadership, technical teams and stakeholders to define long-term goals and priorities for digital platforms and systems.
- Ensure that proposed developments align with organisational strategy, community needs and compliance requirements.
- Provide advice and practical support to users to minimise downtime and optimise platform use.
What This Role Offers You:
- Leadership experience in managing and coordinating complex digital systems within a mission-driven organisation.
- Personal growth through hands-on problem-solving, strategic thinking and collaborative team leadership.
- The opportunity to contribute directly to building systems that empower survivors and marginalised communities.
- The satisfaction of shaping the infrastructure and processes of a pioneering, values-led CIC.
What This Role Is Not For:
- Individuals seeking traditional corporate hierarchy, purely financial reward or rigid structures.
- Those unwilling to work within a collaborative, anti-capitalist and community-driven environment.
- People expecting pre-built systems or hands-off technical roles—this position requires active.
Next Steps
Shortlisted applicants will be invited to
- A values-led conversation.
- If you are ready to use your technical coordination skills to make a real-world impact and support the creation of innovative community systems, we want to hear from you.
- Apply now and be part of building a platform that transforms truth into action.
A Final Word
Technology is a tool to empower people. Bridge the gap between technology and people
If you know that: Keeps people connected.
The client requests no contact from agencies or media sales.
Thank you!
We’re a not-for-profit landlord who have been having a positive impact on young people’s lives for nearly 100 years, by addressing the shortage of affordable rented housing for those working in London.
We’re the only organisation in London that specifically offers accommodation to working young people, many of whom are key workers, in entry level employment who have no other means of support and are unable to stay within their family networks.
Our current flagship residence, HYELM-Old Street, opened in 2008 and provides 125 young workers who cannot afford to rent or buy properties through the private sector, with contemporary, secure, hassle-free accommodation.
This is an exciting time for us. In response to the considerable and growing demand for high quality affordable accommodation, we are exploring several development opportunities to increase the number of young workers who we are able to house.
The Role of a HYELM Board Member is to:
- Play a key role in helping to shape the direction of our organisation. In the shorter term this will include supporting the review of our future strategy, the delivery of new housing and the implementation of our commitment to put our people at the heart of our business.
- Work collectively, with other Board members, oversee our compliance with relevant regulations; quantify & manage current, new & emerging risks that the organisation faces and regularly review our performance and delivery against our Strategic and business plans.
You will be valued for
- Your entrepreneurial spirit to drive HYELM forward whilst also keeping keen prudent control and avoiding any conflicts of interest.
- Your understanding and/or experience in the small charity/business environment.
- Your commitment to work with our very small team to further evolve our organisation to provide a better living environment to young people and key workers.
Ideally, you would be able to support us in bolstering our Board representation with knowledge and experience of finance and accounting as well as IT and Technology.
You’ll be contributing to a great cause.
- You’ll be able to develop and hone your critical thinking, problem-solving and analytical skills as well as develop and gain additional experience in strategic planning.
- You’ll grow your professional networks.
- You’ll be able to access complimentary training, support and attend industry events, conferences, and seminars. If this is your first trusteeship, we will design a bespoke development package to help support you in your new role.
Skills sought: Charity Finance, accounting, AI/Tech
Commitment: 6 meetings per year (4 in person, at our Old Street scheme)
To apply you should submit a current CV and supporting statement, comprising not more than 2x A4 pages explaining why you are interested in our organisation and the role, and evidencing how you meet the competencies in the role profile.
Registered Charity
6 - 10
We provide affordable housing for young people, on low incomes who work in London, fostering a strong sense of community and stability.
The client requests no contact from agencies or media sales.