2 IT support analyst volunteer roles in Birmingham
How's your job search on our site?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About this Role
Location: Remote
Commitment: Part-time (volunteer, pro bono). Hours: 10–15 hours per week. Minimum term: 3 months
Department: Nova: Automation, Operations, Innovation
Reports To: Nova Leader
Professional Volunteering
Professional volunteering at Solution Community is a skills-based service held to the same standard as paid work — consistent, accountable, and high-quality. Volunteers are core contributors, not peripheral supporters.
About Solution Community
Solution Community is an international 501(c)(3) nonprofit building a platform that connects nonprofits, businesses, philanthropists, and volunteers to drive real-world social impact. We operate like a distributed tech startup — lean, async, and execution-focused — with volunteers from 80+ countries and team members with backgrounds from Apple, Google, Netflix, Meta, Toyota, Walmart, and others.
Our Mission: To foster a global community of compassion, uniting individuals and organizations to solve the world's social problems — bridging nonprofits, businesses, philanthropists, and volunteers to create meaningful change for current and future generations.
Our Vision: A world where every person has the opportunity to thrive, united by collaboration, compassion, and action. Solution Community is building the infrastructure that makes that possible.
Position Overview
We are seeking a strategic, results-driven Business Process Automation Delivery Manager to lead the end-to-end delivery of our intelligent automation initiatives. In this role, you will bridge the gap between business operations and IT, ensuring that automation projects align with organizational goals and meet deliverable timelines. You will drive digital transformation by turning complex manual processes into streamlined, automated solutions.
Key Responsibilities
- Pipeline & Intake Management: Oversee the intake process for automation requests. Assess technical feasibility, calculate projected ROI, and maintain a prioritized project pipeline that balances quick wins with high-value strategic initiatives.
- End-to-End Delivery: Lead project planning, scoping, and execution. Guide solutions through the full cycle, ensuring a smooth transition from proof-of-concept (PoC) to production deployment.
- Stakeholder Collaboration: Partner with process owners and executive leadership to define requirements, document as-is/to-be processes, and communicate project status, risks, and outcomes.
- Team Leadership: Direct and mentor a cross-functional team of automation developers, business analysts, and QA testers.
- Governance & Standardization: Ensure all automation solutions comply with IT governance, security protocols, and audit requirements. Enforce coding standards, reusable component development, and robust documentation.
- Performance Tracking: Define and monitor SLAs for end-to-end automation support. Conduct post-implementation reviews to validate business benefits and optimize future delivery methodologies.
Required Qualifications
- Experience: 3+ years of experience in technical project or delivery management.
- Education:.
- Methodology: Proven expertise in Agile methodologies and structured change control processes.
- Technical Acumen: Deep functional knowledge of leading automation technologies and a high-level operational understanding of enterprise software ecosystems, cloud platforms, and APIs.
- Soft Skills: Exceptional stakeholder management, communication, and executive reporting skills. Demonstrated ability to translate complex technical concepts into clear business terms.
What We Offer
- Direct collaboration with a global leadership team (Apple, Google, Netflix, Meta, and others)
- Real ownership and decision-making authority — this is not a support role
- A multicultural team spanning 70+ countries
- Async-first, fully flexible work — no micromanagement
- Meaningful impact on global social causes
- Formal recommendation letter upon successful completion of your volunteer term
- Opportunities for personal and professional growth within a mission-driven organization.
Non Charity Employer
51 - 100
To foster a global community of compassion, uniting individuals and organizations to solve the world's social problems.
Thank you!
Inclusive Boards is delighted to support University of Birmingham Guild of Students in their search for their next Chair of Trustees.
The Guild of Students plays a key and pivotal role in the student experience at Birmingham, offering a range of services and activities which not only help to attract students to the University, but which also contribute to a vibrant student experience, as well as supporting the wider sense of community and belonging.
The breadth of the Guild’s service and activity portfolio is comparable with other large students’ unions in the Russell Group and as an organisation the Guild is well regarded within the sector. As leaders in the field, the Guild has paved the way in key areas such as representation, student groups and societies, social opportunities, events and activities.
About the Chair opportunity
This is a brilliant opportunity to join an award-winning, multifaceted, and complex charity as our next Chair of Trustees. The Trustee Board is collectively responsible for overseeing the affairs of the Guild and ensuring that the Guild works for and with its membership in all that it does. The Chair’s role is to steward this at the highest level. They act as a role model for the Board, maintaining the highest standards of good governance, with a focus on strategy, risk, and long-term sustainability.
They must ensure a culture of inclusion, trust, and openness where all Trustees contribute their views and expertise, and champion student democracy. The Chair will work closely with the President and Chief Executive Officer, supporting them to achieve the aims and objectives of the Guild’s strategy and vision, and ensure the Guild meets the needs of its diverse student membership.
We are in the final year of the Guild’s 2022-27 strategy (aligned to the University’s priorities under its strategic framework, ‘Birmingham 2030’), making this a formative time as we look beyond 2027, in a challenging time for the Higher Education sector. We are seeking skilled leadership to continue to support us to deliver excellence and are, therefore, looking for an experienced non-executive, with demonstrable experience of supporting organisations at Board level.
The Guild values applications from a wide range of backgrounds that are reflective of the full diversity of Birmingham’s community, in particular from Black, Asian, and minoritised ethnicities as we seek to continually enhance diversity within our governance structures.
We would encourage candidates with current or previous experience in charities or the public sector, with experience of chairing meetings and of non-executive leadership, to apply. A connection to the Guild or University and/or to the West Midlands area is also beneficial, but not essential. Full details are outlined in the role description and person specification.
