7 Key relationships coordinator volunteer roles in Edinburgh

As a Volunteer Donor Relationship Co-ordinator, you will play a crucial role in forming and maintaining relationships with our donors, ensuring they feel valued and appreciated, whilst forming & implementing a strategy to keep them donating. This role would suit someone who is confident, enthusiastic about building strong connections, and passionate about the welfare of refugees & asylum seekers.

Key responsibilities:

• Identify and approach local high net worth individuals/businesses to approach for a regular donation
• Develop a donor relationship strategy aimed at maximising engagement and satisfaction.
• Personally reach out to existing donors to thank them for their contributions (& send seasonal cards/other personalised messages to maintain positive relationships).
• Build relationships by engaging with donors via phone calls and emails to understand their motivations for donating and gather feedback used to improve our efforts.
• Encourage previous donors to continue their support.
• Keep detailed and accurate records of all our donor interactions to ensure we have up-to-date information on our supporters.
• Create and distribute surveys to gain insights into our donors’ needs and expectations.
• Further down the line, host webinars or live Q&A sessions to answer donor questions and provide updates on our work.

Requirements:

• Strong communication abilities
• Proficiency with google docs/sheets
• Excellent organisational skills
• A confident individual who is comfortable engaging with a diverse range of people
• Pro-active approach and work with minimum supervision
• Can commit a minimum of 2 hours per week

About Roots Academy

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. 

Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 2000 students across the UK, Canada, USA and Ireland. 

We are currently recruiting 4 campus coordinators across the UK - to cover London, England, Wales and Scotland. 

Role Summary 

Campus coordinators are responsible for establishing partnerships with University Muslim Student Associations (MSAs) and Islamic Societies (ISocs), and maintaining positive relationships with these sites. 

Key tasks 

• Actively establish and maintain positive relationships with the MSA/ISoc committees and Student Ambassadors to ensure an exceptional onsite experience for students and promote retention of sites 

• Be responsible for overseeing all onsite logistics through liaison with the Student Ambassador to ensure that onsite logistics including advertising of the class and other required tasks are taken care of by the MSA/ISoc 

• Be the point of contact for ISocs: answer questions from the MSA/ ISoc committees and Student Ambassadors to the best of your ability and engage them on a 1-1 basis, listen to their needs and concerns and addressing these accordingly 

• Collect ideas and best-practices from how different MSAs/ISocs are delivering their class 

• Participate in onboarding current and new sites prior to the start of the academic year 

• Be the point of contact internally for any queries or updates related to assigned MSAs/ISocs 

What we’re looking for 

• An understanding of the Muslim university scene and how university MSAs/ISocs operate. 

• Excellent interpersonal and communication skills.

• Ability and keenness to make and maintain genuine connections with people. 

• Ability to travel regionally for face-to-face meetings with MSA/ISoc committees, at least once per semester.

What we have to offer 

• Be part of a team of 40+ dedicated volunteers from across the country. 

• Receive continuous rewards for students that gain knowledge and closeness to Allah and their faith as a result of attending the Onsites Essentials program.

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective. 

• Receive in-house tarbiyah sessions.

Please note this is an unpaid volunteer position.

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.

Friends of Refugees London offers befriending and advocacy services to refugees and migrants - we are looking for an organised, friendly Volunteer Coordinator to help manage our volunteer programme, ensuring volunteers and clients have a positive experience from their first enquiry through to being matched and beyond. 

About the role 

This is a varied and rewarding coordination role that is pivotal to the charity’s work. You'll help guide volunteers through every stage of their journey with us, from initial enquiry through to them being matched with a client and throughout the befriending relationship. 

Working closely with our small, friendly group of trustees, you will be the main point of contact to keep our volunteer programme running smoothly through a mixture of administration, communication, and coordination. As a small charity, we're flexible and collaborative, and you'll have the opportunity to help shape how we grow. 

Key responsibilities 

• Respond to enquiries from prospective volunteers and help guide them through the application process.
• Assess volunteer applications and shortlist candidates. 
• Co-ordinate volunteer interviews with trustees. 
• Manage the volunteer onboarding process, including DBS checks, references and training invitations.
• Coordinate matches between befrienders and clients, with support from the wider team.
• Maintain accurate volunteer and client records using spreadsheets and online systems.
• Keep in regular contact with volunteers throughout their journey, answering queries, providing updates, and flagging any issues to the trustees. 
• Support the organisation of volunteer training sessions and other events as needed.
• Support the charity’s internal and public-facing communications.
• Help identify ways to improve our volunteer processes as the charity continues to develop.

PERSON SPECIFICATION 

• Excellent organisational skills and attention to detail. 
• A warm, reliable communicator who enjoys working with people. 
• Someone who can work independently and manage their own time. 
• Comfortable working remotely as part of a small, collaborative team. 
• An interest in supporting refugees, people seeking asylum, and vulnerable migrants.

EXPERIENCE AND SKILLS 

• Confidence using Google Workspace (essential). 
• Experience in administration (essential). 
• Experience of working with vulnerable groups and/or safeguarding awareness (highly desirable).
• Experience using off-the-shelf content management systems (highly desirable). 
• Experience managing data (highly desirable). 
• Experience in public-facing communications such as writing content and managing social media accounts for organisations (desirable). 
• Experience in voluntary organisations or as a volunteer (desirable). 
• Languages: fluent English (essential); Farsi/Dari/Pashto/Arabic/Spanish/French (desirable). 

If you meet most, but not all, of the requirements outlined above, please feel free to apply! You may have other skills and experiences which can make a positive contribution to our work and we are happy to consider your application. 

What you'll gain 

• Practical experience in volunteer coordination and charity operations. 
• The opportunity to shape a small, growing charity. 
• The opportunity to make a real difference to the lives of refugees, people seeking asylum, and vulnerable migrants in London. 
• A flexible volunteering opportunity that fits around work, study, or other commitments.
• Experience working alongside an experienced and supportive trustee team. 

Role Summar

To bring our vision to life, you will play a key role in engaging and nurturing our audience through email. As an Email Marketing Copywriter, you will be responsible for writing compelling email campaigns that inspire action, build relationships, and support Roots Academy's programs and initiatives.

Key Tasks

• Write high-converting email campaigns for launches, nurturing sequences, and
• announcements.
• Craft subject lines and hooks that improve open rates and engagement.
• Collaborate with the marketing team to align email messaging with campaign goals.
• Segment messaging based on audience needs and stages of the journey.
• Review performance metrics and iterate on copy to improve results.

What we're looking for:

• Passion for Islamic education and contributing to the development of young Muslims.
• Strong copywriting skills with a focus on persuasion and storytelling.
• Understanding of email marketing principles such as funnels, segmentation, and calls to action.
• Ability to write in a tone that is engaging, authentic, and aligned with Roots Academy's voice.
• Ability to meet deadlines and adapt based on feedback.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE, and Australia.
• Receive continuous rewards for those who seek Islamic knowledge through the Roots platform.
• Be part of a growing organisation focused on grassroots revival and education.
• Access to in-house tarbiyah sessions to develop your deen.

Please note: This is an unpaid volunteer position. Volunteers are entitled to claim expenses incurred for food , travel, and equipment, in line with our Expenses Policy.

About the role

We are currently advertising for a Chair of Medaille Trust. The Chair will ensure the Charity is well-managed and governed, strategically focused, legally compliant, and accountable, whilst also supporting the board and management to achieve the Charity’s mission.

Key responsibilities:

• Leadership and Governance: The chairperson leads the board of trustees and line manages the Chief Executive Officer, ensuring that the Charity operates in line with its governing document, legal requirements, and charitable objectives. They help the board focus on strategic matters rather than day-to-day operations while maintaining oversight.

• Strategic Oversight: The chair ensures the board has regular access to information from the CEO and other key staff, to enable it to make key strategic decisions in the Charity’s best interests, including financial planning, resource management, and long-term goal setting. They help the board distinguish between operational issues and governance matters, keeping the focus on the bigger picture while ensuring they are aware of any risks or complaints the Trust and its management may face.

• Board Coordination and Development: The chair coordinates board activities, works with the secretary to set agendas, chairs meetings, and fosters a positive board culture. They lead trustee recruitment, succession planning, and ensure the board has the necessary skills and diversity to function effectively.

• Policy and Compliance: The chair ensures that appropriate policies and procedures are in place, that the Charity complies with relevant laws, and that reporting and accountability mechanisms are followed. They oversee delegations of authority to staff or committees and ensure these are documented and regularly reviewed.

• Representation and Advocacy: Acting as a figurehead, the chair represents the Charity externally, communicates with religious and other partners, and may on occasion, act as a spokesperson for the organisation.

• Support and Liaison: The chair often serves as a link between the board and the Charity’s CEO, setting objectives, holding regular meetings, questioning, conducting appraisals and providing guidance and support while respecting operational boundaries.

• Safeguarding: The Trust will respond to all safeguarding concerns or allegations that come to its attention. It does this through the implementation of its policies, practices and code of conduct. The Trustees are committed to ensuring this commitment is and remains at the centre of all the Trust’s work.

Location: Board meetings are held in London and occasional visits to Safe Houses across England

Time Commitment: Four Board meetings per year, regular meetings with the CEO, occasional 1:1 meetings with individual Trustees and representing the Charity at various events

What we offer: Meaningful and impactful opportunities for volunteers to gain experience in a sector, that makes a profound difference to the lives of survivors of human trafficking and modern slavery.

Expenses reimbursed in line with Medaille’s Expenses Policy.

A DBS check completed and paid for by Medaille.

If you have any queries, please visit Medaille Trust website.

This position is subject to a satisfactory Standard Disclosure & Barring Service check. Closing date: Friday, 18 September 2026 at 10am

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK. We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our “Pursue Work” helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Historical Information

Medaille Trust was started by a member of the congregation of the Sisters of St Joseph of Annecy in 2006 with the support of Catholic Religious Congregations across the country. Sr. Ann Teresa’s vision and that of the Catholic Religious congregations remain key to our identity. Our work continues to be guided by the principles of Catholic Social Teaching: human dignity, solidarity, preferential option for poor and vulnerable people, and the dignity of work.

About Us

Tell My Truth and Shame the Devil C.I.C. is a survivor-led community interest company dedicated to exposing the impact of childhood trauma, abuse, neglect, addiction, mental health struggles, and family dysfunction within Black communities and beyond.

Through podcasts, survivor stories, education, events, research, coaching, advocacy, and community support, we help individuals heal, break destructive cycles, and build stronger families and communities.

As we continue to grow nationally and internationally, we are seeking a Volunteer Central Operations Director to create structure, accountability, and operational excellence across all volunteer departments.

Job Purpose

The Volunteer Central Operations Director serves as the operational backbone of the organisation, ensuring departments, projects, and volunteer teams work efficiently, meet deadlines, and deliver measurable outcomes.

The role oversees project delivery, performance monitoring, reporting systems, KPI tracking, volunteer accountability, and cross-department coordination, helping turn organisational vision into effective execution.

Key Responsibilities

• Lead and coordinate organisational operations across all volunteer departments.
• Manage the Central Operations Team, including Analysts, Coordinators, and Assistants.
• Oversee project delivery, ensuring milestones, deadlines, and objectives are achieved.
• Monitor organisational performance, identify risks and bottlenecks, and implement solutions.
• Establish accountability systems, workflows, reporting processes, and operational procedures.
• Develop and maintain KPI dashboards, departmental scorecards, and performance reports.
• Track volunteer engagement, project progress, fundraising outcomes, and organisational impact.
• Facilitate communication and collaboration between departments.
• Lead operational meetings and support monthly performance reviews.
• Produce reports, risk assessments, and recommendations for senior leadership.
• Support implementation of organisational priorities and strategic initiatives.
• Mentor department leaders and promote volunteer engagement, wellbeing, and retention.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.

Skills & Experience

• Experience leading teams, projects, programmes, or organisational operations.
• Strong project management, organisational, and planning skills.
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Experience developing systems, processes, KPIs, dashboards, and reporting frameworks.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Experience building stakeholder relationships and facilitating collaboration.
• Ability to motivate, support, and manage volunteers and team leaders.
• High levels of professionalism, integrity, accountability, and attention to detail.
• Comfortable working independently within a remote environment.
• Proficiency with tools such as Google Workspace, Microsoft Office, Trello, Asana, ClickUp, Airtable, Notion, Slack, and Teams.
• Experience in charities, CICs, volunteer-led organisations, operations management, programme management, or community development is desirable.
• Understanding of trauma-informed, survivor-led, or social impact organisations is beneficial.
• Passion for social impact and commitment to our mission.

Volunteer Benefits

• Opportunity to help build a national survivor-led movement.
• Executive leadership experience.
• Leadership training and mentoring.
• Professional references upon successful service.
• Opportunity to influence organisational strategy.
• Meaningful social impact and legacy-building work.
• Potential future paid leadership opportunities as the organisation grows.

Additional Notes

This role may not be suitable if you:

• Prefer low-responsibility volunteer work.
• Dislike reporting, accountability, or performance tracking.
• Are seeking immediate paid employment.
• Are uncomfortable using data and analysis to support decision-making.

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available).
• A short introduction about yourself.
• Why this mission resonates with you.
• Relevant experience, skills, ideas, or vision you would bring to the role.