Live volunteer roles

Project overview: 

Alfriston Outreach Service is dedicated to helping older and vulnerable people in Kingston. We provide services such as Hot Lunch delivery, Shopping, and Laundry delivered into people’s homes, with our aim to support older people to remain independent in their own homes. 

About us:

Mind in Kingston supports people with mental health issues and raises awareness within Kingston and surrounding areas. We provide training, supervision, and opportunities for career development. 

Volunteers are extremely valued within our team and a vital part of our service delivery. We welcome applications from people from all walks of life, including those who may have personal or professional experience of mental health. While lived experience can bring valuable perspective, it is not a requirement for volunteering with us. Our focus is on providing volunteers with the training, guidance and supervision they need to feel confident in their roles and to develop their skills. Volunteers are supported to succeed and offered opportunities to connect with trustees, staff and other volunteers both professionally and socially. Above all, we value the contribution volunteers make to our community and are committed to recognising their achievements. 

Main purpose of the role: 

• Support and assist the Lunch Delivery. 

• Deliver the Hot Lunches into people’s homes. 

• Report any observations or concerns about service users’ wellbeing to the supervisor.

Tasks will include: 

• Supporting the Driver on the Lunch Delivery. 

• Carrying Hot Meals into Service Users Homes. 

• Using Key Safes to open doors where necessary. 

• Delivering Laundry and Shopping to some Service Users. 

• Provide a point of contact for Service Users. 

• Reporting on changes in Service Users well-being. 

• Reporting back any safeguarding concerns immediately to the supervisor. 

• Maintain regular contact with the supervisor. 

• Attend meetings and supervision sessions. 

What you will receive in return: 

• Training in Safeguarding. 

• Training in Food Handling. 

• Training for any other skills as identified by yourself and your supervisor. 

• Regular check-in with your supervisor, reflective supervision, and managerial support. 

• An opportunity to learn new skills and develop existing ones while being a part of a supportive team at Mind in Kingston. 

• Reimbursement of reasonable expenses. 

• Professional references upon completion. 

• *Alfriston volunteers only: access to a discounted lunch (£5 per lunch, subject to availability). A minimum of 24 hours’ notice must be given. 

What we expect from you: 

• Commitment for at least six months. 

• Completion of required training. 

• Adherence to Mind in Kingston’s policies (e.g., confidentiality, safeguarding). 

• Proactive engagement with your supervisor for support. 

Application Process: 

• Two recent references are required. 

• An enhanced DBS check is necessary. 

We ask volunteers for two references, one of which must come from someone who has supervised you recently in your work or studies, such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults. 

The Organisation

Changeworks is Scotland’s leading environmental organisation, driving the decarbonisation of homes and a just transition to net zero. With over 35 years of experience, Changeworks works with individuals, communities, businesses, and partners to deliver energy advice, retrofit solutions, and innovative decarbonisation services that reduce carbon emissions, lower energy bills, and tackle fuel poverty.

In recent years, the organisation has helped tens of thousands of households install energy-efficiency measures, provided expert energy support to thousands more, and saved hundreds of thousands of tonnes of carbon, making low-carbon living a positive reality across Scotland. 

The Role

Changeworks is seeking a Trustee to join its Board, providing statutory oversight and strategic leadership for the organisation and its subsidiaries. Trustees play a pivotal role in shaping Changeworks’ strategic direction, supporting its mission to decarbonise Scotland’s homes, and championing its environmental and social values. Acting both individually and collectively, Trustees ensure strong governance while driving meaningful impact across communities, households, and businesses.

New Board members are expected to serve on at least one sub-committee, including Strategy, Audit and Risk, or Nominations.

The Person

Changeworks is seeking individuals who share a passion for environmental action and a commitment to social impact. Candidates should be strategic thinkers capable of balancing organisational sustainability with meaningful outcomes. Strong analytical and critical thinking skills, excellent communication and relationship-building abilities, and a deep commitment to environmental and social justice are essential.

Required Experience and Capabilities

Senior Leadership and Governance Experience

• Leadership experience demonstrating strategic thinking and an entrepreneurial mindset, including senior management, executive, or non-executive roles in mission-driven organisations

• Track record of leading teams through organisational transformation and growth

• Experience engaging with diverse stakeholders, including social housing, local government, and minority groups

• Trustee or non-executive experience is desirable but not essential; Changeworks welcomes candidates considering their first trusteeship

Strategic Growth and Risk Management

• Proven capability in at least one of the following: driving organisational growth and development, understanding risk management in complex organisations, or ensuring good governance in regulated environments

• Success in purpose-driven organisations

Specialist Knowledge Areas
Changeworks particularly welcomes expertise in:

• Social housing sector

• Rural communities

• Entrepreneurship, innovation, or R&D commercialisation

• Technical aspects of retrofit

• Public affairs, government engagement, or lobbying

Applications from underrepresented groups are strongly encouraged.

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Independent Visitor Volunteer

Our Independent Visitor Volunteers provide consistent and supportive relationships to children and young people in care, offering emotional support, companionship, and guidance through shared activities and time together.  The Independent Visitor plays a vital role in helping the young people build confidence and feel secure while enhancing their personal, social, and cultural development.

As an Independent Visitor Volunteer in England, you might:

• support the child/young person to experience enriching activities that contribute to their personal and cultural development 
• engage in activities such as pursuing hobbies, meeting for meals, or socialising in a community setting 
• listen to and support the young person, fostering a sense of safety and trust 
• help the young person develop social skills and increase their involvement in their community 
• develop a positive and lasting relationship, ensuring the young person feels valued and supported

You will need to be over 18 years old and be living in the UK. Please note that the Independent Visitor Volunteers generally volunteer at evening and weekends due to the children’s and young person’s availability.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”. 

Volunteer Opportunity: Fundraising Working Group 

Meeting Time: Tuesday, 6–8pm, Every Other Month (bi-monthly) 
Location: Mary’s Youth Club N1 2TU / In-person or online

Help Build the Future of Mary’s Youth Club! 

At Mary’s Youth Club, we believe in joyful, creative spaces where young people aged 10–19  can grow, thrive, and feel like they truly belong. We're proud of our vibrant, inclusive community – and we’re looking for passionate volunteers to help keep it strong and sustainable. 

We’re inviting community-minded individuals to join our Fundraising Working Group. This is a hands-on, action-focused volunteer team (not a trustee role!) that supports the financial stability of Mary’s by helping to shape and deliver fundraising initiatives throughout the year. 

You’ll be working alongside our Business Operations Manager, with support from the CEO, trustees, and the wider fundraising volunteer group, to bring energy and fresh ideas to everything from annual events and community campaigns to grant applications and local partnerships. 

What You’ll Be Doing 

• Supporting the planning and delivery of fundraising events and campaigns 

• Contributing to grant research and application processes 

• Generating creative fundraising ideas with the team 

• Helping build community partnerships and local business links 

• Attending bi-monthly evening meetings and following up on agreed action 

We’re Looking For People Who Are: 

• Friendly, reliable, and community-focused 

• Team players with a can-do attitude 

• Creative thinkers and proactive doers 

• Good at organising or helping behind the scenes 

• Interested in fundraising, events, partnerships, or grant writing 

• Happy to offer a few hours every other month (plus some flexible time in between) 

You Might Have: 

• Experience in fundraising or community engagement (great – but not essential!) 

• Transferable skills like events coordination, budget management, marketing, or communications 

• A background in the voluntary, charity, or business sectors 

• A passion for supporting young people and local communities 

What You’ll Get: 

• A chance to make a tangible difference in the lives of young people 

• Opportunities to grow your experience in fundraising and charity operations 

• A warm, welcoming team environment 

• Joy, connection, and the satisfaction of giving back 

• Volunteer references available on request 

Ready to Join Us? 

We’d love to hear from you! 
 

How to Apply 

Interested? We'd love to hear from you! 
Simply send through your CV and we'll be in touch to discuss next steps

PLEASE NOTE THAT WE ARE NOT ABLE TO OFFER SPONSORSHIP- THEREFORE YOU DO NEED TO HAVE THE RIGHT TO WORK IN THE UK

✨ Together, we can keep Mary’s thriving – and make a lasting impact for young people in our communi 

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

What you can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

A bit more information about this role and the team

Please note you need to be over 18 for this role.

What we need from you

This is a really flexible role – you can choose what you’d like to get involved with, for example:

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 
• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations
• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press
• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork
• championing our work. Getting involved with developing new fundraising ideas and increasing community engagement
• photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection
• You’ll need to be aged 18+ to volunteer in this role. If you’re aged 16-17, you’ll need to be supervised by a friend, family member, or guardian over the age of 18 in order to carry out any fundraising activity.

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Treasurer for Age Concern Twyford & District

Do you have an interest in helping our charity that supports older people in our community?

If you have a head for financial matters, you could add to and assist our trustees’ management of our finances.                      

Initially set up in 1988, we are an independent local charity (Charitable Incorporated Organisation No. 11163722) that promotes and maintains independent living for older residents in and around our local community. We are not affiliated with any similar organisations, but work closely with other Wokingham Borough-based charities and support organisations.

We provide a Day Centre with activities, lunches and optional take-home meals, activities including arts, singing and dancing, plus a range of support services including assistance with form-filling, handypersons and a listening ear to support families.

In 2024/25, our income was £250k, a small rise on previous years, and our services and facilities remain well-used and very well-appreciated in our community.

The Role

We are a small and collaborative trustee team, working closely with the staff in the centre to provide a service to our local community. Our Board includes some people with experience and skills in the services we provide to older people or other professions, and we’d expect trustees to have empathy with our cause and our beneficiaries. 

Although we’d welcome your financial qualification, that’s not a requirement, as our finances aren’t complex. An understanding of how charity finance works would be beneficial of course, with the ability to communicate financial information clearly, especially to other trustees, being important. Support from our employees is always available, as they will be dealing with the day-to-day finances.

You don’t necessarily need prior experience of charity trusteeship, as advice from local charity-support organisations is always available. Full induction to our organisation will be provided, plus specialist help as a new trustee, including access to external training.

​We are a charity not a commercial business, but we apply business principles to governing our organisation. We are looking for fresh expertise and experience from a variety of backgrounds to our charity. We want to expand the diversity of our Board and strongly welcome applications from people from less-represented groups. 

​The focus of a trustee role is strategic, and trustees will not be expected to get involved in the organisation’s operations on a day-to-day basis; however, contact and liaison with other trustees and employees is expected.   

​We ask for about five hours per month, which includes all meetings, discussions, etc., although that time commitment will rise at year-end and for our AGM.
You will need access to digital communications, as some our charity’s business is run that way.

This appointment is being assisted for us by involve Community Services, a charity-support organisation, who can supply you with a detailed Role Description and Skills Specification, and offer advice about trusteeship, even assist your application. Click "Apply Now" below to find out more.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

DCF are a small, local, family-founded charity focusing on supporting children and young people's wellbeing. We provide youth groups, workshops and 121 support in schools and in the community. 

We are looking for a Finance Trustee to lead on financial oversight of the charity, set up financial controls and processes and oversee our Treasurer.  

We currently have a lack of financial oversight which impacts on grant applications and planning.  We have a need for trustees with specific skillsets so that each board member can take ownership of their areas related to the charity.  Currently our CEO has a very active role within Board meetings and would benefit from support from proactive members.

We would like to grow the Board and create processes and procedures that diversify our income and sustainability. We currently deliver services in two boroughs (Croydon and Merton) and have a 5 year plan to expand to four boroughs.  

What are we looking for?

This individual should have:

• Knowledge and experience of charity finance practices
• Professional accounting, finance or similar qualification
• Strong understanding of financial management and reporting
• Experience in establishing and setting out strategic goals and direction in organisations
• Ability to explain financial procedures to other Board members
• Experience of providing Governance to organisations 
• Ability to think creatively and strategically, and to exercise good, independent judgement.
• Ability to work effectively as a member of a team.

The role will involve:

• Supporting the Treasurer
• Providing overview of income, expenditure, reserves, balance sheet, and cashflow
• Recording transactions
• Monitoring spend for various projects
• Providing reports to the Treasurer and Board 
• Forecasting project and operational spend with CEO 
• Attending 'monthly' meetings (10 per year)
• Providing information to HMRC and Pension providers 
• Monitoring compliance with local accounting laws and regulations

What difference will you make?

This is an exciting opportunity for someone who is passionate about giving back and helping our future generation of young people.  

In this vital role you will be able to offer your unique skill set to provide invaluable guidance on financial procedures and ways of streamlining processes, therefore enhancing the charity's ability to run smoothly and reach more young people.  We are looking for someone to keep us on track financially as well as helping us to formulate our vision for the future.

Before you apply

• Please provide a cover letter detailing why you are interested in this role and your relevant experience.
• Interviews will be an informal virtual chat with our CEO and then with the wider Board.

Applications are welcomed from people across the Sutton and Croydon Communities. If you live more than 30 miles from these locations, your application is likely to be unsuccessful. Board meetings are in person and on-line so being able to attend is a key part of the position.

About Roots Academy. 

Roots Academy’s Vision:

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

Site managers are responsible for establishing partnerships with University Muslim Student Associations (MSAs) and Islamic Societies (ISocs), and maintaining positive relationships with these sites.

Key tasks

• Actively establish and maintain positive relationships with the MSA/ISoc committees and Student Ambassadors to ensure an exceptional onsite experience for students and promote retention of sites 

• Be responsible for overseeing all onsite logistics through liaison with the Student Ambassador to ensure that onsite logistics including advertising of the class and other required tasks are taken care of by the MSA/ISoc 

• Be the point of contact for ISocs: answer questions from the MSA/ ISoc committees and Student Ambassadors to the best of your ability and engage them on a 1-1 basis, listen to their needs and concerns and addressing these accordingly 

• Collect ideas and best-practices from how different MSAs/ISocs are delivering their class 

• Participate in onboarding current and new sites prior to the start of the academic year 

• Be the point of contact internally for any queries or updates related to assigned MSAs/ISocs 

• Regularly brainstorm with MSA/ISoc committees to identify ways Roots can better serve their specific needs, support their goals, and strengthen collaboration.

What we’re looking for

• An understanding of the Muslim university scene and how university MSAs/ISocs operate. 

• Excellent interpersonal and communication skills.

• Ability and keenness to make and maintain genuine connections with people. 

• Ability to travel regionally for face-to-face meetings with MSA/ISoc committees, at least once per month.

• Willingness to conduct a weekly virtual touch base with the Student Ambassador to ensure MSA/ISoc sites are running smoothly and to offer support as needed.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Receive in-house tarbiyah sessions to develop your deen. 

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.

We are currently offering an exciting honorary placement opportunity for a trainee or newly qualified counsellors/psychotherapists working towards BACP registration or accreditation.

About the Role:

Survivor Service

Honorary therapists work within the Psychotherapy Service team to provide emotional and therapeutic support to young people and children with learning disabilities and autistic people who have experienced abuse or trauma. The post will entail jointly assessing and providing individual therapy and having weekly supervision with our therapists.

Requirements:

· Availability for in-person clinical work on Tuesdays

· Capacity to hold a caseload of up to 3 clients

· Attendance at online clinical supervision on Mondays, either 9.00-11.00am or 11.30am-1.30pm

· Attendance at in-person team meetings on the third Monday of each month (helpful but not mandatory)

· Currently enrolled in (or recently completed) a Level 4 or above counselling/psychotherapy course

· Student member of the BACP, UKCP, HCPC (or equivalent professional body) and adhere to ethical framework of awarding professional body

· Minimum of 50 supervised client hours completed

· Minimum commitment of 1 year

Through our commitment to ethical practice, confidentiality, and inclusivity we offer:

• Ongoing clinical supervision

• Valuable experience in delivering Trauma-Informed counselling support to a diverse client base

• Supportive and collaborative team environment

• Opportunities for further training and psychoeducational workshops

How to Apply: 
Please send your CV and a brief cover letter outlining your interest and availability to Cindie Nielsen, Psychotherapy Services Manager

Migrateful is looking for new Trustees to help guide our next chapter! Migrateful runs cookery classes in London and Bristol led by refugees and migrants to support them on their journey to integration & employment.

Trustees play a vital role in setting strategic direction, strengthening governance and acting as critical friends to the executive team, ensuring Migrateful continues to deliver high quality, impactful work in line with its charitable purpose.

We are currently looking for a trustee with operational experience, ideally within a social enterprise and/or food industry context, who will join the Operations Subcommittee. They will support the development of Migrateful’s cookery class model, including oversight of operational processes and compliance with relevant health and safety requirements.

For more information please see our trustee recruitment pack. 

Migrateful is looking for new Trustees to help guide our next chapter! Migrateful runs cookery classes in London and Bristol led by refugees and migrants to support them on their journey to integration & employment.

Trustees play a vital role in setting strategic direction, strengthening governance and acting as critical friends to the executive team, ensuring Migrateful continues to deliver high quality, impactful work in line with its charitable purpose.

We are currently looking for a trustee with a strong local network in Bristol to support the organisation’s growth and profile in the city. This trustee will work closely with the CEO and the Business Development and Operations Manager in Bristol to help build strategic partnerships and opportunities. They will also contribute to the Business Development, Marketing and Sales Subcommittee, which meets twice a year.

Trustees play a pivotal role in ensuring Migrateful can continue to grow and deliver meaningful impact for migrant and refugee communities. They will help support the continued expansion of our cookery class programme, which provides vital training, employment and integration opportunities, and a platform for migrant-led cultural exchange.

For more information please see our trustee recruitment pack.

Volunteer Delivery Driver needed to collect and deliver essential baby items to mums across the Greenwich Borough.
Flexible hours, training provided, and expenses reimbursed.

Purpose of Role 

Many of the mums we support cannot collect essential items themselves due to financial hardship, mobility issues, mental health challenges, or caring responsibilities. Volunteer Delivery Drivers help ensure essential donated items reach mums supported by MumsAid safely, respectfully, and with dignity. This role involves collecting goods from Mammakind Charity and delivering them directly to families, many of whom are experiencing hardship, isolation, or vulnerability. Due to the nature of this role, you will be in direct contact with vulnerable mums and their families, so a strong commitment to safeguarding, confidentiality, and professional boundaries is essential. 

What will you be doing? 

• Liaise with MumsAid team about delivery schedules 

• Collect and safely transport donated items from Mammakind Charity 

• Deliver items sensitively to families 

• Maintain confidentiality and professional boundaries 

• Follow safeguarding guidance at all times 

• Report safeguarding or welfare concerns immediately to the MumsAid team 

• Promote and support equality, diversity and inclusion 

• Attend induction and role-specific training and take part in feedback sessions 

What skills and qualities can you bring? 

• Warm, welcoming personality; good at putting others at ease 

• Empathetic, non-judgemental nature 

• Some awareness of mental health challenges (especially maternal mental health) 

• Strong commitment to MumsAid values: empowering, safe, peer-led, inclusive, sustainable 

• Understanding of confidentiality and when safeguarding takes precedence, in line with MumsAid policies and procedures 

• Clear communication skills whilst maintaining professional boundaries 

• Ability to work independently while following procedures 

• Physically able to lift and transport items safely, following manual handling guidance 

• Ability to remain calm, respectful, and appropriate in sensitive situations 

• Reliable, with good timekeeping 

• Committed to equality, diversity, and inclusion 

• Openness to feedback 

• Willingness to complete volunteer induction 

• Willing to undergo DBS check 

What is in it for me? 

• Induction and training, including safeguarding training 

• Ongoing support and feedback 

• Reimbursement of travel expenses (with receipts) 

• Make a real difference to the lives of local mums and their families 

• Gain valuable experience in supporting vulnerable families 

• Develop active listening, communication, and safeguarding skills 

• Part of a welcoming volunteer team 

• Part of a supportive, community-focused charity 

• Written references provided on request 

• A DBS check paid for by MumsAid (if required) 

Requirements 

• Full, valid UK driving licence 

• Access to a suitable vehicle for deliveries 

• Valid vehicle insurance, MOT, and road tax 

• Volunteers must confirm with their insurer that their vehicle policy covers charity volunteering 

• Willingness to provide relevant documentation upon request 

• Physically able to lift and carry items, following manual handling guidance 

• DBS check (or willingness to apply, supported by MumsAid) 

• Agreement to follow all MumsAid policies and procedures 

MumsAid cannot accept responsibility for vehicle insurance, fines, or driving-related offences 

Hours: Flexible hours, with a minimum commitment of 3 hours per week, usually on a Thursday, in line with client and charity needs 

Our Mission

Brain tumours do not discriminate, and they do not respect boundaries. They can strike anyone, at any age. And they strike quickly. We understand that taking on a fundraising challenge isn’t as simple as putting one foot in front of the other. Combine the physical challenge with an ambitious fundraising target, taking part for a charity close to your heart and finding time to train, the challenge can feel overwhelming. This is where our Motivational Caller volunteers play a vital role. By offering encouragement, reassurance and a listening ear, they empower fundraisers to reach their goals!

How can you help?

To ensure our fundraisers receive the best possible support, we like to give each of them a call ahead of their challenge event to wish them good luck and offer encouragement. With hundreds of fundraisers taking part, we rely on the support of our volunteers to help make these calls possible.

This is what your volunteer role will look like:

• The Events team will provide clear, step-by-step instructions to help you log into our telephone system from the comfort of your own home. This usually takes around 10 minutes and you’re very welcome to do this alongside a member of staff via a Teams call if you’d prefer extra support.

• You’ll receive a password-protected spreadsheet containing a list of fundraisers allocated to you. Calls can be made at a time that suits you, during the week or two leading up to each challenge event.

• We will provide you with all the information you need including a script to follow and frequently asked questions so that you feel confident to make calls to our fundraisers.

• After each call, you’ll simply update the spreadsheet with any key notes or feedback.

What impact will you have?

By calling our fundraisers, you’ll create a personal connection with members of our community and help them feel recognised, valued and supported for the incredible efforts they’re making. By helping fundraisers reach the start line feeling supported and inspired, you’ll play a vital role in maximising the funds raised for The Brain Tumour Charity, directly contributing to life-changing support services and vital research for the future.

We are looking for:

As part of our volunteer team you will be enthusiastic, friendly and willing to chat to our fundraisers about the event they are taking part in. We need you to have:

• Great verbal communication and interpersonal skills
• A friendly telephone manner
• General interest in The Charity and/or our fundraising events
• Access to the internet, preferable through a secure Wi-Fi source
• Basic IT skills, including using the Microsoft Authenticator App and Excel.
• Access to a laptop or computer (preferred)

What can you gain from volunteering?

• You’ll have the opportunity to develop your communication and listening skills through one-to-one conversations with our fundraisers.

• You’ll develop an understanding of how the Events team at The Charity operates.

• You’ll help the Events team raise more than £3.9 million a year, helping fund life-changing support and pioneering research.

Time commitment

We’ll need your help in the week or two leading up to each of our Challenge events throughout the year. The role is very ad-hoc and flexible, so you’ll be free to make the phone calls at a time to suit you within those weeks. Our busiest times of year are Spring and Autumn!

All phone calls will need to be carried out between 10am – 4pm on weekdays only. This is a remote role.

Practical considerations

You will receive a full induction to The Brain Tumour Charity and any specific training for the role, as well as ongoing direction from one of the team, who will be your key contact. Volunteers must be over 18. The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities. We encourage volunteers to claim for any reasonable expenses that are incurred in the course of their volunteering with The Charity. Find out more in our Volunteer Expenses Policy. If we receive a high volume of applications, we may close the role early, so we’d encourage you to apply at your earliest opportunity.

Need support with the application process?

We are committed to being inclusive and recognise that there may be a number of ways we could support you through the application process. If there’s any adjustments we can make to help you fully engage in the process, don’t hesitate to let us know by getting in touch with the Volunteering Team.