Membership service assistant volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Service / Receptionist Volunteer
We’re looking for a friendly volunteer in our Guildford office on Wednesdays to be the first point of contact for our clients coming in seeking advice.
What will you do?
- Complete an introduction to Citizens Advice South West Surrey (CASWS)
- Complete required training for your role
- Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:
- Ensuring relevant forms are completed
- Assigning clients to Advisers for more detailed support
- Booking appointments
- Monitoring the flow of clients in the drop in
- Assist clients with form filling
- Complete day sheets
- Scan and upload documents to case recording system
- Write up notes on case recording system
- When the drop-in service is at full capacity, ensuring that you understand the clients’ issue and support them by providing information, signposting them to another more appropriate organisation or asking them to attend another CASWS drop in.
- Complete administrative duties including:
- Monitoring emails
- Processing client enquiries both by email and phone
- Sending out appointment information
- Provide Advisers with admin support, where required
- Other ad hoc tasks to support the day to day running of our service
What’s in it for you?
- gain and build on valuable skills and experience such as communication, IT skills and working in a team
- increase your employability
- contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
- work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills, but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good IT skills
- be calm under pressure
- be able to demonstrate resilience with challenging clients
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
How much time do you need to give?
We're looking for someone who can volunteer on Wednesdays, ideally between 9am and 4pm, though we are happy to discuss volunteering between 9.30am and 3.30pm as well.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
Interested?
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss ‘what you will do’ and how we can support you, please get in touch. To express interest and for an Application Pack, please email us. You can find more information on our website - just follow the link from here.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
By providing an excellent visitor experience as a member of the Living History team, you will be bringing wetlands throughout history, and the history of the mere to life by delivering key messages about how important wetlands are for food, materials, medicine and livelihoods. This encourages our visitors to make the most of their visit to Martin Mere, and to understand and support our work to save wetlands for wildlife and people.
This role involves:
- Undertaking talks and hands-on activities in our Mere Tun Village about how useful wetlands are. Specifically about villagers settling next to wetlands 1000 years ago to provide them with food, materials for shelter, medicine and items to trade.
- Undertaking talks in our Mere Tun Village about the history of the mere and development of Martin Mere
- Assisting with activities when Mere Tun Village is open as a working village to our visitors in school holidays and weekends.
- Communicating WWT conservation messages and membership during talks about how people in places such as Madagascar still make settlements next to wetlands for their livelihoods.
Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.
Registered Charity
101 - 500
Restore Wetlands and Unlock their Power
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Role
At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.
By providing an excellent visitor experience as a member of the visitor services team, you will be encouraging our visitors to make the most of their visit to Washington Wetland Centre, and to understand and support our work to save wetlands for wildlife and people.
Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.
About You
To carry out this role, you will need:
- Excellent verbal communication skills
- Good listening skills, with the ability to adapt your approach to suit your audience
- Confident in the use of multi operation tills
- A confident attitude and/or experience of successful face-to-face contact with the public
- Commitment to excellent customer service
- An interest in and enthusiasm for the work of WWT
- The ability to work under your own initiative under the direction of the Visitor Services and Engagement Officer
- Commitment to undertake relevant training
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you'll love volunteering at WWT
- Feel good knowing you are helping to restore wetlands, and our world
- Be surrounded and inspired by like-minded wetland lovers
- Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
- Free entry to all our wetland centres, including your family
- Volunteer discount on shopping and memberships
- Access to webinars and practical information to help you manage daily life
Registered Charity
101 - 500
Restore Wetlands and Unlock their Power
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer canoe safari and guided boat tour assistant
About The Role
At the Wildfowl and Wetlands Trust we believe that the best way for people to understand and connect to wetlands is to experience them so we bring awe-inspiring nature up close. You will be directly involved in shaping our visitors’ unforgettable experiences through your warm welcome, your interaction with them and the information that you provide on the canoe safari and guided boat tours.
Volunteers are an essential part of the WWT team. You’ll get a warm welcome, including information on training, equipment and anything else you need.
If you are interested in volunteering for WWT but don’t wish to apply online, please email us, or give us a call and leave us a message with your name and number.
Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts.
About You
No previous experience is required as training will be provided. However this role will suit you if you have a love of wildlife and the outdoors and are:
- Confident or experienced in talking to the public
- Able to work in a team of staff and volunteers
- Experienced in a visitor service environment with a strong commitment to excellent customer service
- Experience in canoeing is an advantage.
Please note that unfortunately this role is not suitable for Under 18’s.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love volunteering at WWT
- Feel good knowing you are helping to restore wetlands, and our world
- Be surrounded and inspired by like-minded wetland lovers
- Hear from the people who inject their energy, passion and expertise into wetlands and wildlife – talks, walks, webinars, tea and cake…
- Free entry to all our wetland centres, including your family
- Volunteer discount on shopping and memberships
- Access to webinars and practical information to help you manage daily life
For more information on this role, and others, and to apply please visit our website.
We look forward to hearing from you!
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)
Commitment: 6 hours/week (flexible)
Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.
What you gain: Communication skills, admin experience, confidence using IT, and full training.
You'll gain valuable transferable skills in communication, problem solving, teamwork.
Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.
The client requests no contact from agencies or media sales.