Participant development manager volunteer roles in Cardiff
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Service Sales Specialist plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.
Key Responsibilities:
-
Sales & Lead Generation:
-
Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.
-
Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.
-
-
Participant Onboarding:
-
Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.
-
Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.
-
-
Customer Relationship Management (CRM):
-
Maintain accurate records of leads, interactions, and conversions in the CRM system.
-
Follow up with prospects to address concerns, nurture interest, and close enrollments.
-
-
Reporting & Feedback:
-
Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.
-
Share participant feedback to improve programme positioning and outreach strategies.
-
-
Compliance & Ethics:
-
Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.
-
Required Qualifications:
-
Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
-
Experience:
-
2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.
-
Experience conducting cold calls, managing leads, and closing conversions.
-
-
Skills:
-
Strong persuasive communication and active listening skills.
-
Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).
-
Ability to articulate complex programme details in a clear, motivating manner.
-
Resilience in handling objections and rejection.
-
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
***Please note that this is an opportunity based in Nottingham in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***
What is the purpose of this role?
To support people aged 18+ in the community by leading a series of guided walks around open spaces in Nottingham city (and Nottinghamshire).
Walk Leaders can make a difference by creating safe, enjoyable, and accessible walking opportunities that enhance health, wellbeing, and social connection.
What impact does this role have?
Provides accessible, guided health walks across Nottingham’s parks and open spaces. The walks encourage a healthy lifestyle by combining exercise with opportunities to socialise, helping people stay active, build friendships, and explore their local community.
What activities might you be involved in?
· Offering a friendly welcome to all walkers, especially those joining for the first time
· Providing a short briefing before the walk to ensure all participants are prepared
· Making sure the walk is safe and accessible for participants on the day of the walk
· Taking the lead in walks and ensuring they are safe, friendly and enjoyable and well managed
· Addressing and resolving issues that arise during walks, following guidance from your Line Manager, and promptly reporting any incidents or concerns to them.
· Providing information about other Age UK Notts services and other walks offered by the scheme, and basic information about how to keep active
· Ensuring all required paperwork is properly completed
· Attending occasional walk leaders’ meetings, one-to-one meetings and relevant training
What are we looking for?
Ø A genuine interest in the wellbeing of people and community engagement
Ø Friendly, welcoming and empowering with good communication skills
Ø Knowledgeable about the basics of the benefits of walking and physical activity
Ø Reliable, punctual, honest and well-organised
Ø Able to volunteer independently but with guidance and support
Ø Confident at speaking in front of small groups
Ø Able to take control and be assertive when needed
Ø Ability to complete basic paperwork punctually and accurately
Ø Willing to observe and learn from an experienced leader before taking on independent leadership
When would you be needed to volunteer?
The role can be flexible around your availability. Most volunteers lead walks weekly or monthly, with walks lasting 20–60 minutes. These may be starter/easy walks or wellbeing-focused walks. At times, we may request your support to provide cover at short notice if required.
While we are looking to expand, our current walks in the New Year will take place on Monday mornings at the Arboretum, Wednesday mornings at Highfields Park/Lakeside and Thursday mornings in Sneinton.
What training will you be given?
You will be given all the training you need to enable you to carry out your role. This will include a one-day Ramblers Wellbeing Walks, Walk Leader Course, risk assessment guidance and a thorough departmental induction to provide you with further information about your role.
What can you gain from this opportunity?
· The chance to make a difference to a person’s life
· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one
· A comprehensive training programme including the opportunity for further training (e.g. First Aid)
· The opportunity to learn new skills
· Experience to add to your CV
· The opportunity to meet new people and make new friends
· Reimbursement of out-of-pocket expenses as defined in the Age UK Notts Volunteer Handbook
Additional Information
Please note a Basic DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.
We are looking for volunteers who have availability to support our walks across Nottingham and Nottinghamshire
We are looking for volunteers who can support a minimum of one walk per week, every week (time and days tbc)
***Please note that we don’t offer sponsorship or accept overseas applicants***
Application Form
Interview
References will be taken
DBS check
The client requests no contact from agencies or media sales.
Dancers’ Career Development (DCD) is the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers.
We are seeking a new Co-opted Committee Member with finance expertise and an interest in dance to join our welcoming and experienced Finance, Audit & Risk Sub-Committee of the Board of Trustees. Our ideal candidate will have a good understanding of the requirements of charity governance and risk.
For full details, including how to apply, please download the role information pack from our website.
Application deadline: Monday 9 February 2026.
We are seeking someone who has experience of being a Treasurer or Finance, Audit & Risk Committee Member (preferably in the charity sector) and has a good understanding of the requirements of charity accounting and governance.
If you are excited by this opportunity and resonate with DCD’s values, please get in touch; we would love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you highly organised, people-focused, and passionate about creating safe, meaningful experiences for communities? Tell My Truth and Shame the Devil C.I.C. is seeking a Retreat Support & Member Travel Liaison to support the planning, coordination, and delivery of retreats, gatherings, and in-person programmes for survivors, young people, and community members. This plug-in role is essential to ensuring that members can participate in transformative experiences with clarity, dignity, and practical support.
As Retreat Support & Member Travel Liaison, you will coordinate the logistical and communication aspects of member participation in retreats and events. You will act as a key point of contact for travel planning, accommodation coordination, accessibility needs, and member queries before, during, and after retreats. Working closely with programme leads, clinical and safeguarding teams, and community managers, you will help ensure retreats are delivered smoothly, safely, and in alignment with our values-led, anti-capitalist, community-driven mission.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Experience in event coordination, travel liaison, member support, or administrative logistics
- Strong organisational skills with high attention to detail
- Ability to manage multiple tasks, timelines, and communications calmly and reliably
- Clear, professional, and compassionate communication skills (written and verbal)
- Confidence supporting participants who may be anxious, unfamiliar with travel, or attending for the first time
- Ability to handle sensitive and personal information confidentially, in line with safeguarding and data protection policies
- Ability to work collaboratively with programme leads, facilitators, venues, and volunteers
- Proactive problem-solving skills and sound judgement when escalating concerns
- Reliability and responsiveness during pre-event and live delivery periods
- Alignment with values of care, respect, and participant-centred delivery
Desirable / Can Be Developed
- Good understanding of, or willingness to learn, safeguarding and wellbeing protocols
- Confidence using digital tools for scheduling, communication, and record-keeping (e.g. email, shared documents, spreadsheets, CRM or event platforms)
- Experience supporting vulnerable groups, community programmes, or residential retreats
- Willingness to contribute to improving systems and processes through reflection and feedback
Qualifications
-
Formal qualifications not required; relevant professional, voluntary, or lived experience is valued
Main Responsibilities/ Key Duties
- Coordinate member travel logistics: Provide clear guidance on transport options, arrival and departure details, accommodation information, and local travel considerations. Support members to plan journeys confidently while balancing consistency, cost-awareness, and accessibility needs.
- Primary point of contact for members: Act as a calm, reliable, and approachable contact for participants attending retreats or in-person programmes. Respond to queries promptly, clearly, and sensitively, recognising that travel and participation can be stressful or unfamiliar for some members.
- Support retreat and programme planning: Work alongside programme leads to support retreat schedules, attendance tracking, check-in processes, and on-the-day coordination. Assist with practical arrangements that enable facilitators to focus on delivery and participant care.
- Liaison with venues and teams: Coordinate with venues, facilitators, and internal teams to ensure accommodation, access, catering, room set-up, and transport arrangements meet programme needs, safeguarding standards, and agreed expectations.
- Accessibility, wellbeing, and safeguarding: Proactively identify potential accessibility barriers, wellbeing needs, or safeguarding concerns shared by participants. Escalate issues promptly and appropriately to designated leads, following organisational safeguarding procedures.
- Data management and compliance: Maintain accurate and up-to-date records of participant details, travel arrangements, access requirements, and communications. Ensure all information is handled confidentially and in full compliance with GDPR and data protection policies.
- Post-retreat follow-up and evaluation: Support post-programme processes, including follow-up communications, feedback collection, and contribution to evaluation activities. Help ensure participant experiences inform learning and continuous improvement.
- Systems and process development: Contribute to the creation and refinement of checklists, guides, templates, and systems that improve the consistency, care, and efficiency of future retreats and in-person programmes. Share learning and practical insights with the wider team.
What This Role Offers You:
- Practical leadership experience supporting impactful retreats and in-person programmes.
- Opportunity to contribute directly to transformative experiences for survivors and marginalised communities.
- Personal growth through service-led, community-centred work in a values-driven organisation.
- The satisfaction of helping members feel supported, informed, and safe as they engage in deep personal and collective development.
What This Role Is Not For:
- Individuals seeking hands-off or purely behind-the-scenes work with no member interaction.
- Those unwilling to work flexibly around programme timelines or respond to live operational needs.
- People expecting rigid structures or corporate event management environments—this role requires adaptability, care, and collaboration.
If you are ready to support powerful in-person experiences and ensure members can engage fully, safely, and confidently, we want to hear from you. Apply now and help us deliver retreats that foster healing, connection, and transformation.
A Final Word
Logistics are about people, not just plans.
If you know that:
- Trust is built through clear communication, care, and reliability
- Privacy and safeguarding are essential when supporting travel and participation
- Respectful, attentive support helps people feel safe and welcomed
…then you understand the heart of effective retreat support and member travel liaison.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a passion for African and Diaspora history and a vision for empowering communities through knowledge? Tell My Truth and Shame the Devil C.I.C. is seeking a dynamic Book Club Coordinator (African & Diaspora History Lead) to join our founding volunteer team. This role is central to curating, facilitating, and promoting a transformative learning space that nurtures understanding, critical thinking, and cultural pride for survivors, young people, and community members.
As Book Club Coordinator, you will design, manage, and facilitate a structured book club programme focused on African and Diaspora history, literature, and thought leadership. You will work closely with the Membership Director and Community Engagement Manager to ensure the club fosters critical reflection, inclusive discussion, and actionable learning. This role combines operational coordination, educational facilitation, and community engagement, offering a unique opportunity to impact knowledge sharing and collective empowerment.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Strong knowledge of African and Diaspora history, literature, political thought, and cultural movements
- Experience in facilitation, teaching, programme coordination, or group learning environments
- Excellent communication, storytelling, and group leadership skills
- Ability to engage diverse participants in respectful, inclusive, and meaningful dialogue
- Confidence holding complex conversations around history, power, identity, and resistance
- Ability to motivate participation and sustain group energy over time
- Strong organisational skills, including session planning and follow-up
- Ability to document discussions and translate insights into learning outcomes
- Experience working in community, grassroots, or culturally rooted spaces
- Commitment to collective learning, cultural integrity, and community-centred education
- Reliability, consistency, and a collaborative approach to programme delivery
Desirable / Can Be Developed
-
Competence with digital tools for scheduling, virtual engagement, and content sharing (e.g. video platforms, shared documents, community spaces)
Qualifications
-
Formal qualifications in history, education, cultural studies, or related fields are welcome but not required; equivalent professional or lived experience is equally valued
Main Responsibilities/ Key Duties
- Curate reading lists and learning materials: Develop thoughtful, accessible reading lists focused on African and Diaspora history, literature, political thought, and cultural movements. Select texts that reflect diverse geographies, time periods, and perspectives, balancing academic depth with community accessibility.
- Plan and facilitate book club sessions: Organise, schedule, and lead regular book club sessions in both online and in-person formats. Design session structures that support preparation, discussion flow, and inclusive participation. Create a welcoming environment that encourages shared learning rather than hierarchical instruction.
- Lead critical discussion and reflection: Facilitate informed, respectful, and challenging conversations that encourage participants to analyse texts critically, reflect on historical and contemporary relevance, and apply learning to personal, collective, or organisational contexts.
- Participant engagement and learning tracking: Monitor attendance, participation levels, and learning outcomes to assess engagement and identify opportunities for improvement. Adapt facilitation approaches based on participant feedback and group dynamics.
- Coordinate guest contributors: Identify, invite, and coordinate guest speakers, authors, historians, or subject matter experts whose lived experience or expertise enhances discussion and deepens understanding of selected themes.
- Digital collaboration and engagement: Work with digital teams to support virtual sessions, share reading materials, discussion prompts, and supplementary content. Encourage ongoing dialogue through online platforms between sessions.
- Documentation and programme development: Capture key discussion points, insights, and participant feedback. Contribute to reflective summaries and recommendations that inform future reading selections and programme development.
- Link to wider CIC initiatives: Align book club themes with broader CIC educational goals, membership programming, and community initiatives. Support the integration of learning into collective practice, leadership development, and cultural programming.
What This Role Offers You:
- Leadership experience in designing and facilitating an educational programme with social impact.
- Personal growth through engagement with communities, critical reflection, and cultural education.
- Opportunity to shape a flagship learning initiative within a pioneering, values-led CIC.
- The satisfaction of empowering participants to connect with their history, identity, and collective culture.
What This Role Is Not For:
- Individuals seeking purely administrative tasks or content curation without engagement.
- Those unwilling to guide discussions that challenge assumptions and promote accountability.
- People expecting rigid, pre-defined responsibilities—this role requires creativity, facilitation skills, and adaptive problem-solving.
If you are ready to lead learning, inspire critical engagement, and strengthen community knowledge of African and Diaspora history, we want to hear from you. Apply now and become a key driver of transformative cultural education.
A Final Word
Learning is about people, not just books.
If you know that:
- Trust is built through thoughtful facilitation, care, and intellectual honesty
- Respectful handling of stories, histories, and lived experiences is a safeguarding responsibility
- Listening deeply and honouring diverse voices keeps learning communities strong
…then you understand the heart of leading a book club rooted in African and Diaspora history.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wheels for All is a national charity that helps people of all abilities enjoy cycling in a way that works for them. Supporting more than 100 inclusive cycling hubs with over 30 years of experience, we’ve seen first-hand how cycling can change lives - improving health, confidence and community connection.
We’re now growing our national reach and impact, and we’re looking for new Trustees to join our Board and help guide us through this exciting next stage.
About the role
As a Trustee, you’ll help shape the direction of the charity, support good decision-making, and make sure we stay focused on our mission to make cycling accessible for everyone. We’d especially like to hear from people who:
- Have experience in communications, PR, campaigning or public engagement, and can help us share the power of inclusive cycling with more people across the UK
- Have strong networks or local knowledge in areas that are currently least well served by inclusive cycling - especially the North East, East Midlands or South West
If that’s not your background, please don’t be put off. We welcome people from all walks of life who share our passion for inclusion and want to make a difference.
Our Trustees also get involved in one or more of our focus groups, including:
- Governance and Risk
- Nominations, People and EDI
- Welfare, Safety and Safeguarding
- Finance
- Income Generation
We follow the Tier 3 Code for Sports Governance, which means we’re serious about running the charity to the highest standards - but we do it in a supportive, friendly and collaborative way. Full induction and training is provided.
Who we’re looking for
You don’t need to have been a Trustee before - we’ll help you learn the ropes. You just need to bring:
- A thoughtful, practical approach
- Willingness to ask questions and share ideas
- The ability to work well with others
- Commitment to equality, inclusion and fairness
- A bit of time and energy to get involved
How to apply
- Apply via othe link, and please upload your CV and a cover letter showcasing how you’re the perfect fit for the role
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have experience in digital and social media? Can you help us improve our communications and raise the profile of the work we do?
We are seeking an expert, creative Volunteer Digital and Social Media Lead. You will help us promote our programmes supporting people in prison and young people at risk of entering the justice system, as well as our Community Bike Shop, which funds and strengthens this work.
What you’ll do:
• Design and schedule engaging posts, stories, and reels across Instagram, Facebook, TikTok, and more to grow our audience.
• Develop strategies for viral campaigns and collaborations to boost awareness and donations and share your expertise with our team.
• Analyse metrics (engagement, reach, growth) and refine tactics based on what resonates.
• Create eye-catching visuals using tools like Canva.
• Update our website as required and make suggestions for improvements.
• Work with our expert Trustee to consider how we can use online retail platforms to sell our refurbished bikes.
What we’ll provide:
· Creative freedom within agreed priorities and tone of voice.
· Access to the right tools plus shared photos, stories and impact stats.
· A named contact, light-touch sign-off, and occasional check-ins to remove blockers.
Time commitment: we’ll agree a realistic scope with the right volunteer based on their availability.
Reasonable agreed expenses will be paid.
Thank you
Mark Flannagan
Chief Executive
About us
UpCycle, works with individuals in prisons and young people at risk in marginalised communities. We use bicycle maintenance workshops to help build life skills, enhance employability, prevent offending and reoffending, and foster social reintegration. We also offer lead rides, bike fit-it sessions and other ways to engage with vulnerable people.
In prisons
· We delivered 956 un-refurbished bikes and received back 768 refurbished bikes across eight prisons and one Young Offenders Institution, training over 238 individuals.
In the Community
· Over 1034 bikes were donated to our Community Bike Shop, of those we refurbished and distributed more than 612 to underserved communities locally and overseas.
· Workshops in Bradford engaged 361 participants in diverse cycling-related activities across the area.
· "Bike to the Future" and other initiatives reached 220 young people with more complex needs.
We believe everyone deserves a better future. We prevent people from being pulled into crime and help those already in the system find paths out.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".
QuilomboUK is looking for a PR & Marketing Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.
This role offers a great opportunity for the right person who is looking to; gain experience in marketing; develop their skills and management experience; or just simply ‘give something back to their community’. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.
As a PR & Marketing Assistant at Quilombo UK, you will play a vital role in providing general marketing support while actively engaging in various marketing tasks to contribute to the overall success of our initiatives. This position offers opportunities for personal and professional development within the different units of Marketing, including Social Media, Images, Video, and Website. Your responsibilities will encompass a wide range of tasks, from data collection and report compilation to active participation in campaign organization and development. You will also be actively contributing to real-life marketing projects and playing a key role in planning, developing, and implementing effective marketing strategies. This role requires a proactive and creative individual who will promote our organization through various channels, manage social media presence, contribute to innovative marketing programs, and engage in comprehensive market research.
This role is perfect for an enthusiastic and creative individual who is eager to gain hands-on experience in various aspects of marketing, from strategic planning to social media management.
Main tasks:
-
Working on real life marketing projects
-
Planning, developing and implementing marketing strategies.
-
Promote the organisation through Social Media channels , and through maintaining and updating information about the organisation.
-
Managing the organisation’s social media pages by posting updates and responding to comments and messages
-
Submitting ideas for marketing programmes/campaigns designed to enhance and grow the company’s brand
-
Organising marketing campaigns
-
Creating, organising and delivering presentations
-
Conducting market research and analysing participants’ reports, questionnaires and surveys.
-
Using social media and website analytics to find out the effectiveness of ongoing campaigns and understand the way users interact with the site and social media posts.
-
Contribute to staff meetings, and other internal meetings with views and suggestions.
-
Analyze information to provide actionable insights and recommendations to the Directors
-
Receive and interpret briefings from the Directors, ensuring a comprehensive understanding of organizational objectives
-
Develop and deliver clear and concise communication to internal and external stakeholders
-
Translate briefings into actionable outcomes, coordinating with various teams and individuals
·
Training and support available:
-
Social media
-
Canvas
Skills:
Essential
-
Strong written and verbal communication skills.
-
Attention to detail
-
Flexibility and willingness to learn new skills
-
Problem-solving, planning and creative-thinking skills
-
Time management and prioritisation abilities
-
Tactical understanding of all primary social media platforms
-
Knowledge and understanding of online and offline marketing tactics
-
Good Teamworking skills
-
Strong organisational skills
-
Numerical skills, which includes analysing and compiling spreadsheets
-
Social Media skills.
-
Office based skills (Word, Excel, PowerPoint)
-
Adheres to the organisation’s key objectives
-
Delivering quality work in a timely manner
-
Self-driven
-
Ability to multi-task and adhere to deadlines
Desirable
-
Committed to working with the community with a passion for helping others less fortunate. QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
-
Good Knowledge of market research techniques and database
-
Previous experience working in an office environment, dealing with administrative tasks or using a product database.
When needed:
Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about creating transformative learning experiences that empower individuals and communities?
Tell My Truth and Shame the Devil C.I.C. is seeking a skilled Instructional Designer to join our founding volunteer team. This role is central to designing, structuring and delivering educational programmes that support survivors, young people and marginalised communities to access knowledge, develop skills and achieve personal and collective growth.
Purpose of the role:
The Volunteer Instructional Designer supports our mission by designing engaging, effective and learner-centred educational materials. In this role, you will collaborate with subject matter experts, program staff and other volunteers to transform ideas and content into structured learning experiences that are accessible, inclusive and impactful.
About the Role:
As Instructional Designer, you will work closely with the Membership Director, Book Club Coordinator, and Social & Digital Media Education Lead to develop structured learning pathways, modules, and resources for our membership programmes. Your work will ensure that all learning experiences are engaging, accessible, and aligned with our anti-capitalist, community-driven, and survivor-centred mission. This is a hands-on, impactful role combining strategy, creativity, and operational delivery.
Experience Qualification and Requirements
Essential Technical Competencies:
- Experience in instructional design, curriculum development or educational programme creation in formal or informal learning environments.
- Proven experience designing and delivering community-based education, training or learning programmes.
- Experience using content creation tools (e.g., Microsoft PowerPoint, Google Workspace, Canva).
- Basic familiarity with e-learning tools, learning management systems or content creation software is a plus.
- Ability to develop structured learning pathways with clear outcomes and assessments.
- Ability to translate complex or technical information into clear, accessible and inclusive learning materials.
- Knowledge of accessibility and inclusive design best practices.
- Hands-on experience contributing to open-source projects.
- Implementing security, accessibility or system optimisation practices in real-world projects.
Desirable / Can Be Developed:
- Experience in instructional design, learning design or educational content creation.
- Developing skills in structuring learning objectives, activities and simple assessments.
- Willingness to collaborate with facilitators, subject matter experts and community members.
Qualifications:
- Formal qualifications are not required but desirable.
- Experience in education, instructional design, learning and development or a related field is valued.
Main Responsibilities/ Key Duties
- Design and develop educational programmes, courses and learning resources for members and volunteers.
- Collaborate with subject matter experts, facilitators and leadership to ensure content is accurate, relevant and impactful.
- Structure learning experiences with clear objectives, assessments and progression pathways.
- Integrate digital platforms, multimedia resources and interactive tools to enhance accessibility and engagement.
- Evaluate learning outcomes and gather participant feedback to continuously improve programmes.
- Ensure all learning programmes comply with safeguarding, accessibility and data protection standards.
- Ensure all integrations follow best practices for security, data privacy and performance, maintaining
- compliance with GDPR and other relevant standards.
- Facilitate knowledge transfer by providing clear resources for onboarding new volunteers, team members and technical contributors.
- Maintain documentation of course materials, learning pathways and instructional guides for internal use.
- Support capacity-building by training facilitators, volunteers and community members in programme delivery.
- Collaborate with leadership, technical teams and stakeholders to define the long-term vision and goals for digital platforms and systems.
- Identify opportunities for innovation, including new features, technologies, tools or workflows that improve platform functionality, user experience and operational efficiency.
- Continuously monitor the open-source platform to ensure optimal performance, uptime and reliability, using monitoring tools, analytics, and performance metrics.
- Identify and diagnose technical issues, bugs, or system errors promptly, assessing root causes and prioritising fixes based on impact and urgency.
What This Role Offers You:
- Leadership experience in designing and delivering learning initiatives that directly impact communities.
- Personal and professional growth through hands-on instructional development and facilitation.
- The opportunity to shape transformative learning systems within a pioneering, values-led CIC.
- The satisfaction of empowering survivors, young people, and community members through education.
What This Role Is Not For:
- Individuals seeking purely administrative or content curation work without engagement.
- Those unwilling to adapt learning resources to diverse audiences and community needs.
- People expecting pre-packaged or rigid course structures—this role requires creativity, collaboration, and active problem-solving.
Next Steps
Shortlisted applicants will be invited to
- A values-led conversation.
- If you are ready to design meaningful learning experiences that empower communities and foster personal transformation, we want to hear from you.
- Apply now and help build education systems that create lasting social impact.
A Final Word
Design learning turns knowledge into action. Shapes the path from curiosity to competence.
If you know that: Education is the bridge between knowledge and action.A bridge between knowing and doing
The client requests no contact from agencies or media sales.
