Peer trainer coordinator volunteer roles in Belfast
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About Us
The New Normal are a growing charity whose mission is to change the way we discuss our grief, mental health and wellbeing in open and honest spaces. We believe that nobody should ever feel isolated, and there is always someone who will relate to your story. “If there’s one, there’s two.”
We run free virtual and in-person peer support meetings for adults facing life’s difficult moments, particularly bereavement.
The Opportunity
Are you passionate about using social media for good? This is your chance to use your skills to support people through one of life's most difficult experiences.
You'll help us spread our message that nobody should face grief alone, connect people to our free virtual and in-person peer support meetings, and grow an online community built on openness and compassion. You'll receive regular check-ins and guidance from a dedicated Volunteer Coordinator, free safeguarding training, and a reference letter upon completion, all while building real, meaningful experience in the rewarding charity sector.
This role is ideal for students, recent graduates, or career changers looking to build experience in charity communications or digital media.
What You'll Do
- Create social media posts in line with our brand tone: inclusive, warm, and sensitive to the subject of bereavement
- Schedule and post updates about weekly peer support meetings and events
- Help plan simple campaigns or awareness posts around key dates (Mental Health Awareness Week, Grief Awareness Week, World Suicide Prevention Day, etc.)
- Contribute creative ideas to help our mission reach more people online
- Communicate regularly with your coordinator and flag any challenges early
What We're Looking For
- Someone who can commit to the full 6-month term (potential to extend)
- Reliable, communicative, and respectful of sensitive subject matter
- An interest in mental health, bereavement support, or nonprofit communications
- Confidence using social media (Instagram)
- Comfortable working independently with light supervision and taking initiative
What You'll Gain
- Valuable experience in charity communications and social media management
- Free safeguarding, peer support and Suicide First Aid (lite) training worth £500 (a great addition to your CV)
- A reference letter or LinkedIn recommendation upon successful completion
- Regular mentorship, support, and a welcoming volunteer community
- The chance to make a genuine difference for people navigating challenging circumstances
We are committed to building a diverse and inclusive volunteer community and actively welcome applications from people of all backgrounds, particularly those from global majority and gender marginalised groups.
We believe that no one should have to deal with grief or mental health alone: we combat isolation through creating connection.
The client requests no contact from agencies or media sales.
Help Missing People provide vital support through digital channels – and make a difference from home.
Every year, thousands of people across the UK experience the trauma and uncertainty of disappearance – whether they are missing themselves or have a missing loved one. Missing People’s award-winning helpline is there in those moments: providing vital support and working to ensure no one has to face this crisis alone. With new funding, we’re expanding our digital services — offering support not only through online chat and text, but also via WhatsApp.
To make this possible, we’re recruiting Text and Chat Volunteers who can provide compassionate, safe, and reliable support remotely. By joining us, you’ll help more children, young people, and adults at risk – while volunteering in a flexible way that fits around your life.
What you’ll be doing
Using Missing People’s secure digital platforms (chat, text, and WhatsApp) you’ll provide sensitive, empathetic support to those who reach out.
- Communicate compassionately with children, young people, and adults in crisis.
- Explore and understand their situations, helping them access the right support.
- Hear from young people running away, missing adults, and people who feel stuck and need guidance.
- Support people who are worried about a missing person – such as family members. Provide them with advice to how to report someone missing and what to expect.
- With the guidance of an experienced staff supervisor, help individuals reconnect safely with families and support networks.
- Be a calm, reassuring presence – often at a critical moment in someone’s life.
Qualities and skills we’re looking for
No prior experience is required – we’ll provide full training. We are looking for someone who is:
- A strong communicator (via text and chat) who is empathetic, patient, and non-judgemental.
- Passionate about supporting vulnerable people.
- Confident using computers, digital platforms such as Microsoft Office, email, and instant messaging (you’ll need your own PC or laptop and Wi-Fi capable of running our systems).
- Able to volunteer from a quiet, private space at home
- Willing to complete an enhanced DBS check and provide references.
We want our volunteers to reflect the diversity of the communities we support. We actively encourage applications from people whose identities or lived experiences are under‑represented in the charity sector — including people from global majority backgrounds, working‑class or low‑income backgrounds, men, LGBTQ+ people, Disabled people, and those with lived experience of missing or exploitation.
What you’ll gain
Volunteering with Missing People is a chance to grow, connect, and make a lasting impact.
- Comprehensive training: A 6‑week online programme with 2 hours of self‑paced learning and a 2‑hour live session each week with fellow volunteers and helpline staff, followed by a shadowing and induction period.
Training times: You will need to attend either six Wednesday evening sessions or six Saturday morning sessions. Please ensure you can commit to the relevant dates before applying, as completing these sessions is essential for progressing through the training.
Wednesday sessions (6pm–8pm): 2nd Sep, 9th Sep, 16th Sep, 23rd Sep, 30th Sep, 7th Oct
Saturday sessions (10.30am–12:30pm): 5th Sep, 12th Sep, 19th Sep, 26th Sep, 2nd Oct, 10th Oct
- Ongoing support: Guidance from our Helpline Coordinators and Supervisors, plus regular supervision and peer support.
- Community: Become part of a passionate team of volunteers and staff, united by the goal of bringing missing people back to safety.
- Recognition: After 6 months of service, you’ll be eligible for a formal reference to support your future opportunities.
Location and availability
- This role is fully home-based.
- Shifts will be 7 days a week, afternoons (2.30pm-6pm) and evenings (6pm-10pm) – we ask for a commitment of 1 shift per week
- There will also be a monthly group supervision call you will be expected to attend.
- Minimum commitment: 6 months+.
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
The client requests no contact from agencies or media sales.