People volunteer roles

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life. You can read about the difference Read Easy makes here on our website.

Outline of the Coordinator role

The Coordinator is the first point of contact for those who want to learn to read. Using a simple assessment, the Coordinator will explain to a potential new ‘Reader’ how Read Easy may be able to help them. The Coordinator pairs up new Coaches with those who want to learn to read and provides ongoing support to these reading pairs. They visit reading sessions occasionally and maintain support through regular calls with both Reader and Coach to check all is going well, calling on the group’s Literacy Specialist to respond to any literacy related difficulties a pair may be having. Being a Read Easy Coordinator is very flexible. You decide how much time you have to offer, and this will determine the number of reading pairs you look after. The role provides lots of variety, is home-based and can work well around other commitments.

How we will support you

You will be provided with the Coordinator Handbook, training, induction, policies, resources and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser. In addition, the Coordinator Supporter will meet with you regularly to provide support and find out how your Reading Pairs are getting on. You will be invited to Read Easy UK’s volunteer forums and National Conference which gives volunteers an opportunity for networking with those from other groups.

What you will be doing:

● Help interview new Coaches when recruited and shortlisted by the Volunteer Recruiter.

● Enrol and assess new Readers, using the simple resources provided.

● Match Readers with Coaches, make introductions, and help them organise their reading sessions (which will take place in an approved venue or online).

● Visit your reading pairs to provide encouragement, presenting certificates on occasion.

● Work collaboratively with any other Coordinators in the group.

● Contribute to Coach meetings where volunteers discuss their experiences and receive further support. (Run by the Management Team typically every 8 weeks.)

● Attend Management Team meetings when invited, typically every 6-8 weeks either in person or remotely.

● Record progress of your reading pairs using resources provided, sharing these with the Management Team to keep them fully informed and submit expenses for payment egularly.

The skills you will need:

● A passion for supporting others achieve either their reading or coaching goals;

● A willingness to become familiar with the methods of the phonics based Turning Pages coaching manuals, so that you can confidently guide others;

● Good communication and people skills, with a commitment to maintaining confidentiality. Strong organisational, time management and record keeping skills;

● Self-awareness, personal responsibility and a professional approach;

● Reasonable confidence in using IT(accessing documents, completing electronic forms and records, email, Teams/Zoom meetings);

● The ability to use initiative and willingness to work independently and as part of a team;

● A willingness to abide by Read Easy policies and procedures;

● An open attitude that encourages two-way communication and willingness to ask for support from the Management Team;

● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included;

● Energy and enthusiasm with an average of 2-3 hours a week to commit to the role.

What's in it for you? You will:

● receive outstanding Reading Coach Training;

● meet and work collaboratively with new people, and

● be active and engaged, adding value to your local community.

“It’s been a life-changing experience. Last week I read a book to my grandson. I never read to my children because I couldn’t.” Peter, from Read Easy Poole Witnessing these transformations are one of your greatest rewards as Coordinator.

Interested?

If you think you can offer the time, skills and experience that we are looking for and would be interested in taking up this role, often described as ‘the best role in Read Easy’ because it is so rewarding, please contact the person who sent you this role description.

Please note: All Read Easy volunteer roles are subject Safer Recruitment procedures which include verification of identity and two references. This role also requires an Enhanced without barring DBS Check (in line with DBS Code of Practice)

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Neath Shop:

Our Neath shop is situated on Queen Street in the town's city centre, merely a two-minute stroll from both the bus and train stations.

It is one of our two outlet-style shops, famous in the town for its £1 section, where customers can snag an entire outfit for less than a fiver!

This stock is clearance stock from our other shops and is given a final opportunity in Neath to sell to maximise the most from all our donations.

Hannah leads a team of energetic staff and volunteers, and between them, turnover a huge amount of stock each week.

They make sure that customers have the best shopping experience and leave with a smile on their face. 

How your role makes a difference

•Raise vital funds to support children and families
•Create a welcoming shop environment for customers
•Support sustainability by giving donated items a second chance
•Make a positive impact in your local community.

What you could get involved in

•Helping on the shop floor and serving customers
•Sorting and preparing donated items
•Pricing and displaying stock
•Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 17 Queen Street, Neath SA11 1DN 

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Becky’s Child Foundation is a dynamic non-profit organization  in Uganda committed to uplifting vulnerable communities across society. We work with children, women, youth, families, and marginalized groups through education, healthcare, livelihood support, protection services, and community empowerment programs. Our mission is to create lasting impact by restoring hope, dignity, and opportunities to those who need it most.

Role Overview

We are seeking a creative, passionate, and digitally savvy Social Media Volunteer to amplify our voice online. You will help tell powerful stories, build meaningful connections with supporters, and drive engagement that translates into real-world impact for vulnerable communities.

Key Responsibilities

• Develop and manage engaging content (images, reels, carousels, stories, and short videos) across Instagram, Facebook, LinkedIn, TikTok, and X (Twitter).
• Grow our online presence, increase followers, and boost community engagement.
• Create monthly content calendars aligned with our programs and fundraising campaigns.
• Identify trending topics and opportunities to raise awareness about vulnerable groups.
• Collaborate with the team to produce authentic, impactful storytelling content (with full consent and safeguarding standards).
• Monitor performance analytics and provide simple monthly reports.
• Support fundraising drives and donor engagement initiatives.

Who We’re Looking For

• Deep passion for social impact and supporting vulnerable communities.
• Proven experience or strong skills in social media management and content creation.
• Excellent writing and communication skills in English (knowledge of other languages is an advantage).
• Proficiency with content tools such as Canva, CapCut, or similar apps.
• Self-motivated, creative, and able to deliver consistently with minimal supervision.
• Understanding of social media best practices, algorithms, and analytics.

Note: This is a volunteer role, but we provide:

• Official volunteer certificate and recommendation letter
• Professional experience and portfolio building
• The joy of making a tangible difference in people’s lives
• Pathway to future paid roles as the organization grows

How to ApplySend the following

• Your CV or Portfolio
• Links or samples of your previous social media work
• A brief note (maximum 200 words) explaining: Why you want to volunteer with Becky’s Child Foundation
• How many hours per week you can commit

Let’s use the power of social media to change lives.
Every story shared is a life touched.

Becky’s Child Foundation – Restoring Hope. Building Dignity. Creating Impact.

Do you enjoy learning, connecting and growing together? Join our She loves data community as a Co-lead for the UK! 

We are a global non-profit organization on a mission to help women build the competence, confidence, and courage to lead in the digital world. Instead of looking at a checklist of past job titles, we care about who you are. If you have a drive to build a community and grow together, we want to hear from you! 

💡 Why join us?

• Drive change: You'll be part of local and global initiatives that help women across industries navigate and thrive in the age of AI.

• Empower & Inspire: You’ll help women gain confidence, learn new skills, and find their voice in the digital world.

• Expand your global network: You will collaborate closely with our global teams, partners, and local tech leaders, building a powerhouse network of like-minded change-makers. As a co-lead, you'll be the face of the community in the UK.

• Personal & leadership growth: This role is a space for you to sharpen your strategic thinking, leadership style, and public presence while giving back.

🧠  Who you are: 

We don't need a 10-year resume. We are looking for a people leader with the following traits:

• An Inspiring Cheerleader: You have a natural ability to lead, motivate, and inspire a diverse team of volunteers, ensuring everyone feels a deep sense of belonging and has space to grow personally.

• Passionate Advocate: You have a passion for technology and data, and you want to help women and underrepresented groups feel confident, capable, and welcome in the digital world.

• Connector & Communicator: You enjoy building relationships, listening to the needs of the community, and collaborating across cultures.

• Reliable & Purpose-Driven: You bring a high level of personal responsibility and commitment to the table, delivering quality experiences for the community.

🚀 Your mission: 

As a Co-Lead, your energy will go toward cooperating with and supporting the local chapter's vibe and strategy:

• Lifting up the SLD team: participating in recruiting, onboarding, and mentoring an amazing team of local volunteers, guiding them to thrive.

• Building community: Listening to the local community's needs to build an exciting annual chapter plan filled with tech workshops, soft skills sessions, and networking meet-ups.

• Expanding our group: Engaging with local speakers, instructors, and potential partners to bring fresh opportunities to our members.

• Brand Champion: Embodying and representing the welcoming, inclusive, and forward-thinking values of the She Loves Data community.

⏰ Commitment & Logistics

• Approximately 6 hours per week, it’s changing 

• Remote with flexible working hours

• We expecta minimum one-year commitment to ensure continuity and stability for the community

We're looking for a knowledgeable and detail-oriented volunteer Data Protection Lead to help ensure Been There maintains strong, proportionate and effective data protection, information governance and GDPR compliance arrangements. 

This role builds on data protection work already established within the charity. Working closely with the Operations Lead, you'll take forward and develop our existing policies, processes and protections, helping us strengthen our approach as the organisation grows. 

The role will provide ongoing oversight, advice and support across the charity's data protection activities. Some responsibilities will involve regular or periodic reviews, while others will arise on an occasional or as-needed basis, such as supporting a data breach, DPIA, subject access request or changes to our systems and processes. 

You'll work alongside the Operations Lead to identify risks, improve processes and ensure our approach to data protection remains practical, proportionate and appropriate for a small but growing charity. 

This is an ideal opportunity for someone with professional experience in data protection, compliance or information governance who would like to use their expertise to make a meaningful difference. 

What We're Looking For 

Essential Skills & Experience 

• Demonstrable professional experience in data protection, GDPR, information governance, compliance or a related field. 

• Strong working knowledge of UK GDPR and UK Data Protection legislation. 

• Experience developing, implementing or reviewing data protection policies, procedures or information governance frameworks. 

• Experience providing practical advice on data protection, compliance or information governance. 

• Understanding of data security principles and best practice. 

• Strong attention to detail and analytical skills. 

• Ability to assess risk and make practical, proportionate recommendations. 

• Excellent written and verbal communication skills. 

• Ability to work independently and provide objective advice and constructive challenge where appropriate. 

• Comfortable working remotely and collaboratively with a small team. 

• Knowledge of Microsoft 365 and SharePoint permissions management. 

  Personal Qualities 

  Ethical & Trustworthy 

  You understand the importance of confidentiality and handle sensitive information with professionalism. 

  Detail-Oriented 

  You have a keen eye for detail and enjoy reviewing processes, policies and identifying risks. 

  Collaborative 

  You enjoy working alongside others to improve systems, governance and organisational compliance. 

  Solution-Focused 

  You provide practical, proportionate advice that helps the organisation achieve its goals safely and responsibly. 

  Mission-Driven 

  You're passionate about helping charities operate responsibly while supporting people who need help. 

• Desirable 

• Experience acting as a Data Protection Officer or Data Protection Lead. 

• Relevant qualification in data protection, GDPR or information governance. 

• Experience within the charity sector. 

• Experience with CRM systems and cloud-based platforms. 

• Familiarity with safeguarding environments and handling sensitive personal information. 

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Penarth Shop:

Our Penarth shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.

We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between. 

How your role makes a difference

•Raise vital funds to support children and families
•Create a welcoming shop environment for customers
•Support sustainability by giving donated items a second chance
•Make a positive impact in your local community.

What you could get involved in

•Helping on the shop floor and serving customers
•Sorting and preparing donated items
•Pricing and displaying stock
•Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 1a Stanwell Road, Penarth CF64 2AB

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to pop in for an informal chat before applying

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

About us:

H4All is working to advance the health and wellbeing of residents in the London Borough of Hillingdon.

This is done through our Community Champions programme, which is an initiative made up of organisations and local volunteers who promote positive wellbeing messaging and share healthcare information.

Who are we looking for?

We are looking for committed volunteers who are interested in public health and meeting people in the community. As a Community Champion, you’ll be conducting community outreach, making new connections and supporting us with Community Health projects.

This is a meaningful opportunity to reduce health and social inequalities in the borough of Hillingdon, while gaining practical experience and benefiting from free training.

Key Responsibilities

• Engage with the public as part of community outreach efforts, including attending events and speaking with residents about health programs and activities. This role will take place at different locations and venues across the London Borough of Hillingdon.
• Support the community by providing information on health services, resources and support networks.
• Complete a monthly log detailing any health outreach undertaken.
• Assist in survey data collection.

Benefits for you:

• Free, specialised training and mentoring provided, enhancing personal and professional skills.
• Hands-on experience in health outreach and community engagement.
• Networking opportunities with healthcare professionals, community organisations and other volunteers.
• A chance to demonstrate your commitment to community health.

Training and support given:

Mandatory training:

• Online Safeguarding and Suicide Prevention courses
• Current healthcare messaging
• NHS blood pressure testing

Throughout your time volunteering with us, there will be additional online and in-person training that will be offered (depending on interest and projects we are running).

Expenses:

We can provide expenses for travel and parking at events or training.

Skills and attributes required:

• Strong desire to make a difference in the London Borough of Hillingdon and improve the local community’s health.
• Confidence in speaking with the public and engaging with diverse communities.
• Respectful of confidentiality and procedures.
• Empathetic and understanding of others’ cultures, beliefs and backgrounds.

Desirable:

• Ability to speak a community language [e.g. Somali, Punjabi, Polish, Arabic, Urdu, Bengali, Mandarin, Spanish] would be beneficial.
• Previous experience in community health or outreach would be beneficial.

Commitment required:

• Full induction and Mandatory online courses, as well as Blood pressure checks training before starting your volunteering.
• Attend relevant training when offered.
• We ask for a commitment of 6 months due to free training and individual support/development offered to our volunteers.
• This is a flexible role, and you can select which outreach events or projects to join based on your commitments. We accept however much time you can spare.

Reporting to: Health and Wellbeing Programme Officer

Documents Required:

• In your application form, you will be asked for 2 references who have known you for at least a year. They can be from a professional, a friend, a support worker etc.

To apply for this role:

A H4ALL application form must be completed. 

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Port Talbot Shop:

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

How your role makes a difference

•Raise vital funds to support children and families
•Create a welcoming shop environment for customers
•Support sustainability by giving donated items a second chance
•Make a positive impact in your local community.

What you could get involved in

•Helping on the shop floor and serving customers
•Sorting and preparing donated items
•Pricing and displaying stock
•Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

At One Degree, our mentors, ambassadors, and teachers are more than just volunteers—they’re lifelines for students often overlooked in their schools and communities. By offering direction, encouragement, and a sense of possibility, our volunteers transform lives while experiencing the profound reward of making a real, tangible impact.

Most of our mentors are young professionals, bringing passion, patience, and empathy to help GCSE/Year 11 students (ages 15–16) navigate their challenges. These volunteers serve as role models, guiding students who might otherwise feel left behind toward brighter futures.

To foster meaningful connections and provide continuity, we ask volunteers to commit to at least three in-person or online sessions per year. This ensures students build trust and form bonds with the people dedicated to helping them succeed.

Join us and be the difference that changes a life.

What time commitments are required?

Preparation

1. Mentor registration (2 minutes)
2. Online mentor training course (30 minutes)
3. Online safeguarding course (30 minutes)
4. Online DBS/CRB (Criminal Records Bureau) check (15 minutes)
5. Online personalised 1-on-1 mentor training (2 x 30 minutes)

Total time needed to become a mentor – approximately 2.5 hours

Mentoring

1. Choose availability that fits your schedule – whether it’s 5 hours a week or just 30 minutes a month.
2. Mentor online from anywhere in the world.
3. Adjust your availability as your circumstances change.
4. Focus on mentoring subjects you’re confident in.
5. Access support from our experienced teachers and tutors.

Total time needed to be a mentor – flexible

What it takes

Anyone who meets the following criteria is welcome to apply:

• Able to volunteer a minimum of three sessions per programme
• Patient, empathetic and considerate
• Willing to participate in group activities and sports

Important Note! You do NOT need exceptional skills in Maths or English, or previous mentoring or teaching experience to be a One Degree mentor.

What’s in it for you

Our innovative online version of our in-person programme combines group and 1-on-1 support via our custom-built online network.

We now offer 7-day-a-week mentoring for our GCSE students and programme alumni:

1. This is flexible – with no set days and times, you can make yourself available based on YOUR schedule and you can update availability with our new integrated calendar system (training required here)
2. This is innovative – during our 1-on-1 training we will run through this new addition to our custom-built online mentoring platform where you can a) connect your personal and work calendars b) select provisional availability and c) be booked by One Degree students based on their availability, your availability or by mentor speciality. This also now extends to supporting One Degree alumni.

At St John Ambulance we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on.

We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions.

What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

We are seeking a passionate and forward-thinking Network Community Team Lead to help grow and strengthen community engagement across North Devon & Torridge.

This is an exciting leadership opportunity for someone who is committed to building relationships within our communities, supporting volunteers and creating a joined-up approach to Community activities across the Network.

Working as part of the Network Leadership Team, you will provide strategic leadership for the Community Team, helping to increase public awareness of St John Ambulance, expand our community first aid education, grow fundraising opportunities and develop meaningful partnerships with local organisations.

You will support, mentor and develop Community Volunteers, coordinate community engagement activities and events, promote best practice, and work with colleagues to deliver high-quality awareness campaigns, fundraising initiatives and first aid education that make a lasting difference within our communities.

We're looking for someone who can think strategically, inspire others, build strong relationships and drive measurable, accountable growth in community engagement, fundraising and public education across North Devon & Torridge.

If you're passionate about making a positive difference within your community and want to help shape the future of Community services within our Network, we'd love to hear from you.

Volunteers would be expected to attend training for the role both online and in person, to attend regularly network weekly meetings to enable them to keep their skills up to date.

If you are successful you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.

• Closing date for these opportunities is: 25/09/2026
• Interviews will take place Date, Times and Location to be advised
• Inductions and training or this role will take place Date, Times and Location to be advised

To apply for this opportunity please follow the link below:

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

How to Apply:

Please apply for our Volunteer role by emailing the following information to our shop team on: SHOP EMAIL ADDRESS

· Your full name (first name and surname)

· Your date of birth (all of our Volunteers must be a minimum of 18 years of age)

· Your email address

· Your phone number

· How many hours a week you’d be interested in volunteering in our Volunteer role for

Any personal information you share will be used solely for processing your application for volunteering.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Porthcawl Shop:

Porthcawl is a lovely destination seaside town with a one street shopping area in close proximity to beaches, a funfair and some fabulous ice cream parlours!

There is often entertainment in the band stand opposite the shop and who can forget the famous Elvis festival.

Mandy, her staff team and their loyal volunteer team provide first class customer service and have built relationships with our lovely regulars who shop with us, very kindly donate their pre-loved items as well as buy their weekly lottery ticket. 

How your role makes a difference

•Raise vital funds to support children and families
•Create a welcoming shop environment for customers
•Support sustainability by giving donated items a second chance
•Make a positive impact in your local community.

What you could get involved in

•Helping on the shop floor and serving customers
•Sorting and preparing donated items
•Pricing and displaying stock
•Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 54 John Street, Porthcawl CF36 3BD 

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Cardigan Shop:

Our Cardigan shop is a long narrow shop on the high street. This space is put to great use with stock displayed on beautiful handmade display pieces, made by the shop team.

There's also a haberdashery section with fat quarters, button bundles and more, created from stock that would usually be unsaleable.

Diane, our shop manager, has been with us from the start and used to fundraise along with family members for Tŷ Hafan before the shop opened.

Amy is a jewellery expert and generates thousands each year because of her specialist knowledge. 

How your role makes a difference

•Raise vital funds to support children and families
•Create a welcoming shop environment for customers
•Support sustainability by giving donated items a second chance
•Make a positive impact in your local community.

What you could get involved in

•Helping on the shop floor and serving customers
•Sorting and preparing donated items
•Pricing and displaying stock
•Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 2 Pendre, Cardigan, SA43 1JL

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

As part of the Government led Communities for Afghans programme, we are looking to recruit individuals or groups (UK BASED ONLY) to make up a team of 6 volunteers to support an Afghan family - you could be friends, neighbours, colleagues, faith groups, veterans, or community organisations are welcome.

We are currently focused on supporting families across Wales, West Midlands and Scotland but be keen to support elsewhere geographically where possible.  With this in mind, you may live in these areas, but we are also delighted to bring volunteers together remotely to support a family. 

You will be at the heart of this programme. It is a rewarding opportunity to make a real difference!

The Communities for Afghans programme is a community-led Government initiative supporting families as they rebuild their lives in the UK. It is a Government-approved scheme that enables local people to welcome Afghan refugee families into their community. Volunteers will be supported by us to find housing for a family, provide practical and emotional support enabling them to settle into daily life and feel a genuine sense of belonging in the community.

How community sponsorship work

1. Form a Sponsor Group: Create a team of six or more volunteers — friends, neighbours, colleagues, faith groups, veterans, or community organisations.
2. Training & Ongoing Support: Our partners provide full training, so your group feels confident and well prepared. This simple, practical training is offered before you begin and continues throughout the sponsorship journey.
3. Identify Suitable Housing: With our guidance, your group helps find long-term accommodation. We then match an Afghan family of the appropriate size and ensure the property is suitable and affordable. Government funding is available for rent deposits and related costs.
4. Welcome & Support the Family: Volunteers help the family register with schools, healthcare, benefits, and local services, while introducing them to the community and supporting them as they adjust to life in the UK.
5. Be the Local Point of Contact: You act as the family’s trusted guide, helping them navigate the area, understand local systems, and access opportunities that only residents truly know.
6. Commit for Three Years: Sponsor groups support the family for three years, providing consistency as they grow in independence, confidence, and resilience.

Why Your Support Matters

Volunteering through Community Sponsorship is a powerful act of solidarity. You are not only helping one family — you are strengthening your entire community.

Your support helps families: 

• Rebuild their lives in safety and dignity
• Access education, healthcare, and employment
• Learn English and integrate into the community
• Become confident and independent

And your community benefits:

• Stronger local connections
• Celebrated diversity
• Practical meaningful humanitarian action

Full training and expenses covered.