Quality and practice development lead volunteer roles

We are looking to grow our Board of Trustees to help to increase our reach, enhance our profile, spread our message and continue to develop sustainably.

We are seeking Trustees who will bring creative vision champion the role art plays in public cohesion and transforming people’s lives.We would like to recruit up to three new Trustees during 2026, ideally with experience of Finance, Fundraising or Artistic Programming.Arts at the Old Fire Station (AOFS) is known and respected for its values-led approach and passion for social change, and all Trustees are expected to share that commitment.  

We are looking for a Volunteer Copywriter / Script Editor to support our Podcast Production Team.

You will help turn podcast discussions into clear, engaging scripts and written content that supports storytelling and episode structure.

Key Responsibilities

• Write and edit podcast scripts
• Prepare episode summaries and show notes
• Support development of host questions and episode structure
• Ensure clarity, tone, and consistency in written content
• Edit transcripts for readability when needed
• Support written content for podcast promotion

Who We're Looking For

Essential

• Strong writing and editing skills
• Excellent written English
• Ability to structure and summarise conversations
• Attention to detail
• Comfortable working with sensitive topics

Bonus Skills

• Experience in copywriting, journalism, or media writing
• Experience writing podcast scripts or show notes
• Interest in storytelling, media, or social impact work

Formal qualifications are not required — writing samples or portfolio work are welcome.

Why Join Us

• Gain experience in podcast writing and editorial work
• Build your portfolio in media and storytelling
• Work with a mission-driven creative team
• Contribute to a meaningful social impact project
• Priority consideration for future paid roles

Guardian Light Foundation & Guardian Light Enterprises Ltd

Location: Remote / Online
Commitment: Approx. 20 hours per month
Role Type: Volunteer
Reports to: Founder / Safeguarding Lead

�� About Us

Guardian Light Foundation is a mission-driven organisation supporting children, teenagers, and single-parent families affected by homelessness, abuse, trauma, and financial hardship.

Our counselling services operate in three tiers:

Tier 1 – Guardian Light Foundation
Free emotional support for vulnerable individuals.

Tier 2 & Tier 3 – Guardian Light Enterprises Ltd
Low-cost and paid counselling services that help fund our charitable programmes and expand access to professional mental health support.

To maintain the highest ethical and professional standards, we are seeking a Volunteer Clinical Supervisor to support our counselling team.

�� Purpose of the Role

The Volunteer Clinical Supervisor will ensure that all counselling delivered through Guardian Light Foundation and Guardian Light Enterprises Ltd is:

• Ethical

• Safe

• Trauma-informed

• Professionally supported

• Aligned with recognised counselling standards (e.g. BACP / UKCP frameworks)

You will provide clinical supervision, safeguarding oversight, and professional guidance to our counsellors and trainee counsellors.

�� Key Responsibilities

Clinical Supervision

• Provide supervision for volunteer and trainee counsellors

• Facilitate monthly or bi-monthly group supervision sessions

• Offer guidance on complex or high-risk cases

• Support counsellors with professional development

Safeguarding Oversight

• Support decision-making where safeguarding concerns arise

• Ensure appropriate boundaries and ethical practice

• Assist with risk assessments where needed

Professional Standards

• Help maintain high clinical standards across services

• Ensure alignment with recognised ethical frameworks

• Provide guidance on confidentiality, consent, and record keeping

Support for Tier Structure

Provide supervision for counsellors working across:

Tier 1 – Charity Counselling

• Crisis support

• Emotional wellbeing support

• Early intervention

Tier 2 – Low-Cost Counselling

• Structured therapeutic support

Tier 3 – Professional Counselling

• Longer-term therapeutic work

Programme Development

• Advise on counselling frameworks and policies

• Support development of safe referral pathways

• Provide input on improving service delivery

��️ Safeguarding Requirements

Because this role involves oversight of services supporting vulnerable individuals:

• Enhanced DBS Check (Volunteer) required

• Must follow Guardian Light safeguarding policies

• Work closely with the Safeguarding Lead when concerns arise

DBS checks will be conducted via our trusted partner Serve (Rushden).

�� Skills & Experience Required

Essential

• Qualified Clinical Supervisor

• Accredited or registered with a recognised body such as:

  • BACP

  • UKCP

  • NCPS

  • BABCP (or equivalent)

• Experience supervising counsellors or trainee therapists

• Strong understanding of trauma, safeguarding, and ethical practice

• Ability to support practitioners working with complex cases

Desirable

• Experience working with:

  • Young people

  • Domestic abuse survivors

  • Trauma

  • Vulnerable families

• Experience supporting trainee counsellors

• Experience working within charities or social enterprises

�� Personal Qualities

We are looking for someone who is:

• Compassionate and emotionally intelligent

• Ethical and professional

• Passionate about protecting vulnerable people

• Supportive but able to challenge constructively

• Committed to social impact

⏰ Time Commitment

Approximate commitment:

20 hours per month

This may include:

• Group supervision sessions

• Case consultation

• Safeguarding guidance when required

Flexible scheduling.

�� What You’ll Gain

• The opportunity to shape a growing counselling service from the beginning

• Meaningful impact on vulnerable lives

• Recognition as a key professional advisor to the organisation

• Networking with therapists, legal professionals, and social care specialists

• Opportunity to join the Advisory Board or Board of Directors

• Professional contribution toward social change

�� Structure of Services

Guardian Light Foundation

• Tier 1: Free counselling for vulnerable individuals

Guardian Light Enterprises Ltd

• Tier 2: Affordable counselling

• Tier 3: Professional counselling services that help fund the charity

This structure allows us to sustain our mission while expanding access to mental health support.

Cancer support chaity The Mulberry Centre is looking for an experienced qualified Yoga teacher who can offer ad-hoc cover as and when other regular Yoga volunteres are on holiday or sabbatical. There is also the oportunity to volunteer as a Yoga class demonstrator for us at community events.

We’re Looking for a Financial Leader With Heart — Could It Be You?

Unlock YOUR Potential is a brand‑new East London charity with a bold mission: to open doors for adults who need support, confidence, and real opportunities to move forward in their careers and lives. Through employability skills, mentoring, coaching, and community‑driven programmes, we’re here to help people step into their future with pride and possibility.

But every strong charity needs a strong financial backbone — and that’s where you come in.

We’re searching for a volunteer Finance Director / Treasurer to lead the set‑up of our financial systems, processes, and reporting.

Just a few hours a month — but with the power to shape the integrity, transparency, and long‑term sustainability of our organisation.

What this role is all about

You’ll help us:

• Set up our financial systems, controls, and processes from the ground up

• Establish good practice in charity finance and governance

• Act as our lead contact and signatory with the bank

• Oversee budgeting, cashflow, and financial planning

• Ensure accurate and compliant financial reporting

• Lead on annual submissions to the Charity Commission

• Provide financial insight that supports strategic decision‑making

Your leadership will ensure we launch with confidence, credibility, and strong financial stewardship.

Who we hope to find

Someone who:

• Has experience in finance, accounting, or charity financial management

• Understands the importance of transparency, controls, and good governance

• Wants to give back in a way that creates long‑lasting impact

• Can offer a few hours a week to help build our financial foundation

• Feels energised by shaping a new charity with purpose and integrity

• Believes in opportunity, community, and the power of second chances

Why your contribution matters

• You won’t just be managing numbers — you’ll be safeguarding our mission.
• You’ll help us build trust with donors, partners, volunteers, and the community.
• You’ll ensure every pound is used wisely to support adults across East London.
• And you’ll play a central role in helping us grow into a stable, responsible, and impactful charity.

Your expertise becomes the anchor that allows our mission to thrive.

If you’re passionate about financial stewardship and want to make a real difference in East London and beyond, this is your moment.

Join us. Help build the financial foundation that unlocks someone’s future.

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose. 

As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future. For further information visit: Transforming Sense, together: our three-year plan - Sense

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re creating change
• We’re always learning
• We’re better together

We’re looking for dedicated Volunteer college governors to help shape and champion the future of Sense Colleges.

About the role: 

As a College Governor, you’ll play a vital non-executive role in ensuring our colleges continue to deliver excellent, inclusive education. You’ll help set the strategic direction, monitor performance, and provide independent oversight and support to senior leaders.

Key responsibilities: 

• Help guide the college’s long-term vision, mission, and strategic goals.
• Monitor progress against key priorities and quality improvement plans.
• Hold leaders to account for performance and outcomes that meet the needs of learners.
• Ensure the college complies with statutory and safeguarding duties.
• Oversee financial health and value for money.
• Review students’ progress through visits, reports, and case studies.
• Join one of our sub-committees — either Quality and Curriculum or Safeguarding and Health & Safety — depending on your skills and interests.

This is a meaningful opportunity to influence the education and support of young disabled people, while developing your own governance experience and leadership skills.

About you

This role would be a great fit if you:

• Are passionate about Sense’s mission to support disabled people with complex needs.
• Understand (or are keen to learn about) good governance and the Nolan Principles of public life.
• Have an interest in education, further education policy, or organisational leadership.
• Are committed to safeguarding and inclusive practice.
• Can dedicate around one day per month to attending meetings, undertaking training, and reviewing key documents.
• Have experience as a trustee, governor, or within education, health, or social care (desirable, but not essential).

Benefits

• Comprehensive induction and safeguarding training, plus ongoing development.
• Expenses reimbursed in line with our Volunteer Expenses Policy.
• A meaningful opportunity to use your skills for good – shaping positive futures for young people.
• Experience that enhances your governance, leadership, and strategic thinking skills.
• The satisfaction of giving back and being part of a values-driven community.
• Wellbeing support through Sense’s Mental Health First Aiders.

Important information

• Applicants must be 18 or over and have a UK address.
• An Enhanced DBS check is a legal requirement for this role due to the educational setting and the likelihood of regular contact with learners.
• Guidance and support will be provided throughout the DBS process.
• All volunteers must follow Sense’s policies, including those on Health & Safety, Safeguarding, Equality and Diversity, and Data Protection (GDPR).
• This role is voluntary and does not form part of an employment contract.

Ready to make an impact?

Join Sense as a College Governor and help shape a world where everyone is included.

Who we are

Travel Radar provides high quality and relevant industry insight across the Commercial Aviation & Air-Travel sectors. Having grown rapidly since 2015, we've gone on to become one of the leading providers of Aviation News available online, and in 2024 are expanding to become the leading digital hub for all things aviation and air-travel. With an ever-growing remote team of over 100 staff, we bring exciting and interesting content 24/7 from around the globe to a reach of over 30 million users per month.

Our mission to change how travel is seen, involves showing people how to make their journeys as fulfilling as possible through providing the latest news and how to improve journey quality. This is supplemented with providing the industry with leading edge visual content, data and job-

aggregation. It’s an exciting time to become a part of Travel Radar.

What you’ll be doing

We’re on the lookout for a People Executive to join our busy people-first HR Team. This role is equivalent to a HR Assistant/HR Generalist position. A mid-level role, this is a great opportunity to enter into the world of HR, further your understanding of HR functions, and build your career as a HR professional.

In this role you will be:

• Taking ownership over our HRIS/HRM system, maintaining staff files, data, contracts and information in accordance with strict DPA/GPDR standar
• Working to issue, update and send out an array of HR correspondence from role offers, through to contracts through to outcome letters;
• ·Supporting our Leave of Absence system and process, screening leave requests, sending for departmental level approval and seeking medical evidence as required;
• Working on a patterned basis to monitor the People Team / People Services inbox, responding to queries, triaging and escalating more complicated queries to specialist colleauges;
• Note-taking meetings, investigations, disciplinaries and interviews as required;
• Supporting internal communication and culture through assisting with monthly staff newsletters, social events and reward events;
• ·Supporting with the development of industry leading Perks & Benefits including updating perks databases, discount codes and partner offers as required;
• Assisting with volume and specialist recruitment campaigns including posting job ads, longlisting candidates, shortlisting, and supporting interviews as required;
• Providing support and specialist advice to Line Managers, advocating and championing the highest standards of company policies and procedures;
•  Assisting with offboarding including exit interviews and leaver process;
• Ensuring consistency of devolved HR practices implemented by line managers, acting as a checkpoint/escalation point for complex cases
• Other People / HR related tasks as directed by the People & Culture Manager.
•  

What skills and experience you’ll bring to us

We’re all about learning and development here at Travel Radar, so we don’t expect you to know everything to apply to us! Whether you’re an undergraduate looking to gain real- world experience, a graduate looking for their first opportunity, or a seasoned professional wanting to change careers or step into management, we will support you in your journey.

Here are some of the skills that’ll be required, and some that’ll be beneficial to have:

Required:

• · Excellent interpersonal skills including in a remote environment
• · Strong computer literacy including O365 and ideally a HRIS/HRM
• · Legally-astute and strong analytical skills
• · Passion for People & Culture within organisations

Beneficial:

• · Previous HR experience as an Administrator or Assistant
• · Understanding of UK, US or Australian employment law
• · Interest in the wider aviation and travel industry

Misc.

Reports to: People & Culture Manager

Reporting to you: N/A

Hours per Week: 5-10hrs per Week (flexible)

Please Note: This role is voluntary (not paid) but personal range of perks to benefit from.

Range of Perks to Benefit:

�� Unlimited Leave of Absence and flexible workload

�� Flexible working arrangements - fully remote position

�� Lunch & Travel Expenses covered for physical working

✈ Discount Program with 3000 retailers from travel to shopping to car insurance

��Physical and Mental Wellbeing Support

�� Great Training and Learning Resources

�� Press Pass to attend events, conferences, and airshows free

�� Latest Tech including free Office365, Grammarly Premium, Adobe Photoshop and Canva Pro subscription and access to company Virtual Machines

�� Flexible workload - a fully flexible that fits in with your availability and work-life balance

��Fully remote - we can supply a laptop/desktop device or virtual machine if required

�� Lunch & Travel Expenses covered for physical working (such as attending events and conferences)

✈ Discount Program with 3000 retailers from travel to shopping to car insurance

�� Great Training and Learning Resources including a fully funded CPD accreditation

�� Latest Tech including free Office365, Grammarly Premium, Adobe Photoshop and Canva Pro. These may be used both for Travel Radar and personal work

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose. 

As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future. For further information visit: Transforming Sense, together: our three-year plan - Sense

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re creating change
• We’re always learning
• We’re better together

We’re looking for dedicated Volunteer college governors to help shape and champion the future of Sense Colleges.

About the role: 

As a College Governor, you’ll play a vital non-executive role in ensuring our colleges continue to deliver excellent, inclusive education. You’ll help set the strategic direction, monitor performance, and provide independent oversight and support to senior leaders.

Key responsibilities: 

• Help guide the college’s long-term vision, mission, and strategic goals.
• Monitor progress against key priorities and quality improvement plans.
• Hold leaders to account for performance and outcomes that meet the needs of learners.
• Ensure the college complies with statutory and safeguarding duties.
• Oversee financial health and value for money.
• Review students’ progress through visits, reports, and case studies.
• Join one of our sub-committees — either Quality and Curriculum or Safeguarding and Health & Safety — depending on your skills and interests.

This is a meaningful opportunity to influence the education and support of young disabled people, while developing your own governance experience and leadership skills.

About you

This role would be a great fit if you:

• Are passionate about Sense’s mission to support disabled people with complex needs.
• Understand (or are keen to learn about) good governance and the Nolan Principles of public life.
• Have an interest in education, further education policy, or organisational leadership.
• Are committed to safeguarding and inclusive practice.
• Can dedicate around one day per month to attending meetings, undertaking training, and reviewing key documents.
• Have experience as a trustee, governor, or within education, health, or social care (desirable, but not essential).

Benefits

• Comprehensive induction and safeguarding training, plus ongoing development.
• Expenses reimbursed in line with our Volunteer Expenses Policy.
• A meaningful opportunity to use your skills for good – shaping positive futures for young people.
• Experience that enhances your governance, leadership, and strategic thinking skills.
• The satisfaction of giving back and being part of a values-driven community.
• Wellbeing support through Sense’s Mental Health First Aiders.

Important information

• Applicants must be 18 or over and have a UK address.
• An Enhanced DBS check is a legal requirement for this role due to the educational setting and the likelihood of regular contact with learners.
• Guidance and support will be provided throughout the DBS process.
• All volunteers must follow Sense’s policies, including those on Health & Safety, Safeguarding, Equality and Diversity, and Data Protection (GDPR).
• This role is voluntary and does not form part of an employment contract.

Ready to make an impact?

Join Sense as a College Governor and help shape a world where everyone is included.

We are looking for our next Chair of Trustees – someone who will work closely with our Executive Team and Board to guide the organisation through what is both a challenging and genuinely exciting time. The funding environment is tough. The political context is difficult. And yet the need for what we do has never been greater.

This is an unpaid voluntary role. Reasonable out-of-pocket expenses will be reimbursed in accordance with our Volunteer Expenses Policy.

The successful candidate will lead a vibrant, well-established, national charity as it navigates the next chapter of its story.

Main tasks

• Developing and setting our future strategy, alongside the Executive Team and other Trustees
• Helping shape and deliver our future, identifying opportunities in an evolving landscape
• Leading the Board of Trustees, including regular 1:1s and providing space for reflection
• Acting as a 'critical friend' to our Executive Team, as well as formal line management to the CEO (and COO in their absence)
• Acting as an ambassador for the charity – raising awareness of what we do and engaging potential supporters and other key stakeholders
• Responsibility, along with the other trustees, for the governance of the charity
• Contributing to the ongoing strategy of the charity, in line with our charitable objectives
• Participating in board meetings and sub-committees in an inclusive and thoughtful way

Please download our Chair Application Pack for more information.

Finance Trustee - Citizens Advice

Citizens Advice South Lincolnshire is seeking a trustee with financial experience to help shape the future of our high-performing advice charity.

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.

As a trustee, you will join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Previous Board experience would be an advantage, but is not essential.

You will guide the Board and the Chief Executive Officer on the key assumptions and financial implications of budgets and plans. You will use your financial knowledge and understanding to oversee the financial management of the charity and advise the Board.

You will monitor the charity’s financial performance and support the CEO and financial team in areas such as budgeting, clear and accurate financial reporting and financial compliance. This is an opportunity for you to:

· join a respected national charity

· make a positive impact for people in your local area, and

· gain valuable board experience and build leadership and strategy skills.

The time commitment is four in-person Board meetings and four or five remote committee meetings a year, a Board Away Day and an involvement of 1-2 days per month with the Finance Team. 

What do you need to become a trustee?

Trustees don’t need specific qualifications, but we expect all trustees to have 
six core skills: 

● Insight into the organisation: considering CASL’s objects and its public 
benefit strategically 
● Challenging constructively: clarifying facts; stimulating thought 
● Analysing issues: being objective; evaluating risks; using evidence; 
planning ahead 
● Weighing up opinions: using evidence; balancing long- and short-term; 
prioritising value 
● Interpersonal skills: communicating clearly; listening actively; 
supporting a healthy culture, and 
● Confidence and self-awareness: collaborating with others; treating 
everyone with respect.

In addition, as Finance Trustee you will need:

● financial literacy, including experience of creating and managing 
budgets 
● ability to interpret financial information and communicate it clearly, and 
● strong analytical skills. 

For this role, we also value:

● experience of working in finance, accounting and/or audit 
● experience in charity finance, SORP, or nonprofit financial management 
● familiarity with financial software, and/or 
● experience of Board or committee work.

Finally, competent trustees should have these six personal qualities to some 
extent, and demonstrate them in their behaviours: 

● Committed - motivated, dedicated, persevering; plays an active role. 
● Responsible - accountable, independent, reliable; accepts collective 
responsibility. 
● Trustworthy - ethical, principled; is a critical friend and focuses on 
continuous improvement. 
● Collaborative - team-oriented, approachable; builds relationships and 
seeks consensus. 
● Confident - independent; contributes constructively and expresses 
opinions courageously. 
● Thoughtful - curious, adaptable, open-minded; appropriately challenges 
the status quo. 

The food system is unsustainable and unjust, and it’s damaging the health of a generation. We are a youth activist movement set up to challenge a food system that’s been set up to fool us all. We're looking for a new Chair who shares our passion for empowering youth leadership and transforming our food system

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

Role Summary

The Operations Analyst is responsible for measuring, analyzing, and optimizing the organization’s
internal operations to improve efficiency, accountability, and overall performance. This role focuses on operational systems development, process evaluation, workflow optimization, and organizational effectiveness, enabling leadership to make informed decisions and ensuring that the organization’s activities are structured, scalable, and effective.

While analytical skills are essential, this is not a traditional Data Analyst role. The emphasis is on understanding how systems, teams, and workflows function, and using insight to design and improve operational structures, not just analyze datasets.

The Operations Analyst does not execute or enforce tasks, but plays a critical role in diagnosing
operational challenges and recommending actionable, system-level solutions.

REQUIRED SKILLS AND COMPETENCIES:
Technical Skills
Strong proficiency in:

• Google Sheets / Microsoft Excel
• Data tracking and reporting tools
• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability
• Ability to identify patterns, trends, and inefficiencies
• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise, and actionable format
• Strong written communication for reporting

Organizational Awareness

• Understanding of how teams and workflows interact
• Ability to think in systems, not just tasks

PREFERRED QUALIFICATIONS (NOT MANDATORY):

• Background in Operations, Business Administration, or related fields
• Previous experience in Operations analysis, project tracking, or process improvement roles
• (Experience working in remote or volunteer-based organizations is an advantage)

CORE OBJECTIVES:

• Provide clear visibility into operational performance and system effectiveness
• Identify inefficiencies, bottlenecks, and structural gaps in workflows and processes
• Recommend practical, system-level improvements (not just data observations)
• Support leadership with structured insights that drive operational decisions
• Strengthen accountability, clarity, and scalability across the organization’s operations

KEY RESPONSIBILITIES:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets, Airtable) to support operational visibility
• Monitor key operational metrics across departments, including:
  • Volunteer recruitment and onboarding timelines
  • Task completion rates across teams
  • Program and project delivery timelines
• Ensure data is accurate, relevant, and structured to inform operational decisions (not just reporting)

2. Reporting & Operational Insights

• Prepare weekly or bi-weekly operational reports for leadership
• Go beyond reporting by clearly highlighting:
  • Root causes of inefficiencies
  • System and workflow gaps
  • Operational risks
• Translate data and observations into clear, actionable, system-focused recommendations

3. Process Analysis & Workflow Design

• Document and map existing workflows across functions (HR, Programs, Operations, etc.)
• Analyze how work actually flows across teams—not just what is recorded in data
• Identify bottlenecks

✅ The Operations Analyst WILL:

❌ The Operations Analyst WILL NOT:

○ Redundant or unclear steps
○ Structural and communication gaps
● Recommend and help design improved workflows, structures, and operational systems

4. Risk Identification & Escalation
● Proactively identify and flag:
○ Process breakdowns
○ Structural inefficiencies
○ Delivery risks linked to poor workflows or unclear ownership
● Escalate findings with clear operational context and suggested solutions

5. Systems & Process Optimization
● Lead efforts in operational systems improvement, including:
○ Workflow restructuring
○ Standardization of processes and templates
○ Introduction of more efficient tracking and coordination systems
● Continuously evaluate how systems function in practice and recommend refinements

6. Cross-Functional Collaboration
● Work closely with:
○ HR Team (for recruitment and onboarding systems)
○ Team Leads (for workflow and delivery structures)
○ Operations Coordinators / Executive Assistants (for execution visibility)
● Bridge the gap between how work is designed and how it is executed

SCOPE AND BOUNDARIES FOR THE ROLE:
To ensure clarity and proper role alignment:

• Analyze workflows, systems, and operational performance
• Design and recommend process and system improvements
• Provide structured insights that inform operational decisions
• Function as a Data Analyst focused solely on datasets and reporting
• Be limited to producing reports without contributing to process improvement and system design
• Manage or supervise team members
• Enforce task completion or handle administrative coordination

WORKING RELATIONSHIP:
The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination
• Support decision-making but will not replace leadership authority
• Work collaboratively across all teams while maintaining objectivity and independence

KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured by:

• Quality and impact of operational insights and recommendations
• Measurable improvements in workflow efficiency and system effectiveness
• Reduction in process bottlenecks and delays
• Clarity and usability of operational tracking systems
• Contribution to scalable and well-structured operational processes

What Success Looks Like in This Role:
Within the first 60–90 days, the Operations Analyst should:

• Establish a functional and structured operations tracking system
• Deliver insight-driven reports that highlight system-level issues (not just data summaries)
• Identify and recommend improvements to at least 2–3 key operational workflows
• Provide leadership with clear visibility into how operations actually function and where improvements are needed

Additional Notes

• This is a strategic operations role, not a purely analytical or reporting position
• Ideal for individuals who are passionate about:
  • Improving how organizations function
  • Designing better systems and workflows
  • Driving efficiency through structure and clarity

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

We're looking for a Trustee – Treasurer
Bring your financial expertise and help us shape brighter futures.

At Options for Life, we believe everyone has the right to live a fulfilled and independent life. We are a Sandwell based charity that supports adults with learning disabilities and/or autism to build confidence, learn new skills, access their communities, and make informed choices about their lives.

With two purpose-built centres and over 65 staff, we provide a wide range of services, from outreach and hub-based activities to supported community access and drop-in sessions. Our work takes place in one of England’s most disadvantaged areas, where our services can make the greatest impact.

Join Our Board as Treasurer

As we plan to expand our reach and develop new services, we are seeking a Treasurer to help guide our financial strategy and governance.

We are looking for someone with a background in finance or accounting, who can:

• Oversee our financial health in collaboration with our Head of Finance and CEO
• Ensure effective financial controls, policies, and reporting are in place
• Play an active role in the Finance Committee and wider Board decision-making
• Present clear and insightful financial information to fellow Trustees

We welcome applicants from all walks of life, including those with lived experience of disability or who are new to governance roles. A strong commitment to inclusion, good judgment, and a collaborative spirit are essential.

Commitment:

• Four Board meetings per year
• AGM and annual strategy/away day
• Quarterly Finance Committee and possible ad hoc sub-committee involvement
• Training and induction provided
• Travel expenses reimbursed

Make a lasting difference.

To express interest or learn more, contact our Chief Executive, Nicola Thomson, for an informal chat to request a Trustee Information Pack.

Help us give people more choice and control over their lives—because your skills can help change theirs.

Visit https://www.optionsforlife.info/work-with-us for more information.

Perinatal Support Volunteers provide one-to-one support to parents during pregnancy and up to nine months after the birth. These parents either have mental health issues or are at risk of developing them.

Perinatal Support Volunteers visit these families once a week (usually weekdays during working hours) for 2-3 hours, providing emotional support and practical help in the family’s home or local community. Support is aimed at empowering parents and building resilience beyond the support period.

The type of support Perinatal Support Volunteers provide to parents may include:

• An empathetic and non-judgemental listening ear
• Support to prepare for parenthood
• Support to build confidence in parenting skills
• Support to develop a positive relationship with their infant
• Support to establish daily and weekly routines
• Support to take time for self-care
• Support to manage the things that are causing stress
• Support to access relevant services
• Support to access local green spaces
• Support to make connections with other parents

No special qualifications are necessary to become a Perinatal Support Volunteer, but Home-Start volunteers are usually either parents or grandparents themselves, or people with experience of young children and family life. We particularly welcome volunteers with lived experience of perinatal mental health challenges.