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Reception volunteer roles in Cambridge, cambridgeshire
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St. Neots, Cambridgeshire (Hybrid)
16.71 miles
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Volunteer Administrator
Location: Hybrid at our Yew Tree House, 10 Church Street St Neots, Cambridgeshire PE19 2BU Office (1-2 occasions per month)
Timing: Maximum of up to 15 hours per week
About Waythrough
Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.
Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
We’re looking for a friendly and organised Volunteer Administrator to help keep things running smoothly at our service. You’ll be the first point of contact for visitors and calls. The role also includes supporting group activities, taking referrals, and helping with general admin tasks like printing and scanning. If you’re reliable, good with people, and happy to pitch in where needed, this is a great way to make a real difference while building useful skills.
Tasks may include:
- Welcome visitors, manage calls and messages, and handle post and deliveries.
- Keep reception area and resources (leaflets, displays) up to date.
- Assist admin team to call clients for appointments.
- Support group activities and training sessions with admin and materials.
- Take referrals and help promote the service.
- Assist with general admin tasks like printing, scanning, and creating resources.
- Gather feedback from service users and liaise with staff.
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Follow safeguarding, confidentiality, and health & safety policies.
Skills/qualities we would like you to bring to the role:
We welcome volunteers from all backgrounds and especially value lived experience. For this role, we are looking for someone who brings:
- Confident communicator, comfortable greeting visitors and speaking with people from diverse backgrounds.
- Organised and detail-oriented, able to manage multiple tasks and report progress.
- Strong IT skills for admin tasks and online training.
- Professional, reliable, and committed, with a caring and non-judgmental approach.
- Ability to remain calm and focused in a busy environment.
- Able to work as part of a team, on own initiative and to instruction.
- An understanding of Waythrough – information is available on our website.
- A genuine interest in being part of the mission and vision of Waythrough.
- Ability to maintain confidentiality, professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
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Discounts from various schemes
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Training and personal development
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A chance to make a real difference in people’s lives
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Free induction and role-specific training
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Support from experienced staff and regular supervision
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Opportunities to meet new people and develop your confidence
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Reimbursement for travel and agreed expenses
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Valuable experience that can support your personal or career development
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Organisation
Waythrough
View profile
Registered Charity
More than 1000
Registered Charity
More than 1000
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
Refreshed on: 29 July 2026
Closing date: 31 August 2026 at 10:55
Job ref: JR012989
Tags: Administration
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Job description
Bats are amazing animals and an important part of our natural environment. There are 18 species of bat in the UK, all of which are protected by law because their numbers have decreased so dramatically. BCT operates a National Bat Helpline to provide almost 15,000 enquirers a year with easily accessible and accurate information, including getting injured bats to the care they need. The Helpline’s role in advising and supporting people who come into contact with bats is an important part of BCT’s work towards our vision of a world rich in wildlife where bats and people thrive together.
About the role
As a volunteer you will answer calls from the public, providing advice on bat care calls and putting them in touch with local bat care volunteers where possible. We consistently receive feedback from volunteers to say that this role can be challenging at times, but with the support from the team, and the knowledge that they are helping bats and advising members of the public makes it such a rewarding role. Many enjoy it so much that they return to volunteer the next season! Volunteers took about 1,500 calls between September 2022 and May 2023.
You do not need to have prior experience in conservation to volunteer, anyone who is interested in helping bats is welcome to apply. Volunteering for the Helpline is a great way to get involved in conservation from the comfort of your home and during your spare time.
Commitment
Winter volunteerswill be ready tostart Bat Watches on Monday 5th October. We hope volunteers will sign up to Bat Watches until May 2027 and there is always the option to continue volunteering after May.
We hope that volunteers will be able to sign up to at least 1-2 Bat Watches per month between September – May.
A Bat Watch is up to 3.5 hours (including 30mins break), please see below for Bat Watch times:
Weekdays
Morning: 9:30 – 13:00
Afternoon: 13:00 – 16:30
*Please note that VBCH winter season operates In Office Hours only.
All you need is:
- A computer/laptop with internet access (or a tablet, although a computer is preferable).
- A speaker/mic and headset to use with your computer, as phone calls will be received using an internet app on your device.
- A phone with reliable reception for contacting support staff where needed
Skills and abilities
- Competent in using computers and entering data onto an online form.
- Accurate record-keeping.
- An interest in UK wildlife and conservation and/or animal welfare.
- Affective communication skills and ability to reassure members of the public during calls.
- Willingness to spend additional time reading training materials and keeping up to date with communications from the project coordinator.
Training and support
New winter volunteers must complete some introductory online training in their own time and attend one online training day on either:
- Tuesday 8th September 2026
- Thursday 10th September 2026
Training days will run between 10:30am and 2:30pm with breaks.
Returning winter volunteers (those who have done a winter season with us in 2024 or 2025), will receive a refresher training video instead. If you have done a winter season with us pre-2024, you will need to attend a full training day. Thank you!
All volunteers will receive a comprehensive manual and full support from BCT staff during their assigned bat watches and throughout the season. During the virtual training day, we will provide an induction explaining what we do and how volunteers fit within our organisation. We will also provide training to assist you to meet the standards we expect from volunteers.
BCT will reimburse certain "out of pocket" expenses where required.
Benefits of volunteering with BCT
- Supporting and learning about the work of the leading NGO in the UK solely devoted to the conservation of bats
- Developing transferable skills that can help enhance your CV
- Developing confidence in speaking to members of the public
- Learning about opportunities to get involved in other aspects of bat conservation
- Learning more about bats
- Discounts to BCT training
Organisation
The Bat Conservation Trust
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Our vision is of a world rich in wildlife where bats and people thrive together.
Posted on: 31 July 2026
Closing date: 28 August 2026 at 10:00
Tags: Advice / Information, Conservation
The client requests no contact from agencies or media sales.
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