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Referral centre advocate volunteer roles

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The Women & Families Resource Centre, Wolverhampton (On-site)
Unpaid role, expenses not paid
Posted today Apply Now
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The Women & Families Resource Centre
The Women & Families Resource Centre
Wolverhampton, West Midlands (On-site)
Unpaid role, expenses not paid
Voluntary
Charity Support ∙ Community Development ∙ Diversity and Inclusion ∙ Mental Health ∙ Social Welfare

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

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Job description

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

About the Role

We are looking for a dedicated and organised Volunteer Office Manager (Onsite Volunteer) to oversee day-to-day administrative operations and act as the first point of contact for clients, visitors, and enquiries.

This is a key role within the organisation, ensuring smooth communication, efficient processes, and a high standard of compassionate service delivery to the community.

Key Responsibilities

  • Serve as the first point of contact for all incoming phone inquiries and visitors.

  • Respond to client inquiries professionally and compassionately.

  • Conduct initial intake screening and gather essential client information.

  • Schedule appointments and manage staff calendars.

  • Maintain accurate records of calls, referrals, and appointments.

  • Manage email correspondence and administrative communications.

  • Prepare, organize, and securely maintain client documentation.

  • Maintain digital and physical filing systems in compliance with data protection policies.

  • Support day-to-day office operations and ensure smooth administrative workflow.

  • Track action items from meetings and follow up with relevant staff.

  • Assist in preparing reports, summaries, and operational documentation.

  • Coordinate communication between staff, volunteers, and external partners.

  • Monitor office supplies and maintain administrative resources.

  • Ensure compliance with safeguarding, confidentiality, and organizational policies.

  • Escalate urgent, complex, or sensitive cases to appropriate personnel.

What We’re Looking For

  • Strong organisational and multitasking abilities
  • Excellent written and verbal communication skills
  • Confident handling phone and client-facing interactions
  • Compassionate, professional, and client-focused approach
  • Ability to work independently and take initiative
  • Good knowledge of Microsoft Office (Word, Excel, Outlook)
  • Understanding of confidentiality and data protection practices

Experience & Qualifications

  • Previous experience in office administration, customer service, or similar roles preferred.
  • Experience in nonprofit, community, or healthcare settings is an advantage
  • Degree in Business Administration, Management, or related field (preferred but not essential).

Why Volunteer With Us?

  • Gain hands-on experience in office management and operations
  • Develop leadership, communication, and coordination skills
  • Work in a supportive, purpose-driven environment
  • Make a meaningful impact in the lives of women and families
  • Build valuable experience for your CV

Apply Now

If you’re organised, compassionate, and looking to make a real difference while building your professional experience, we’d love to hear from you.

Organisation
The Women & Families Resource Centre View profile Organisation type Registered Charity Company size 21 - 50

To be a lifeline for disadvantaged women, children & families, supporting & empowering them to overcome barriers & increase the quality of their life

IMG_0839.jpg38425250_1067681730049779_596216180230848512_n.jpgIMG-20230326-WA0006.jpgFlyer_e1.jpg
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Posted on: 02 July 2026
Closing date: 02 August 2026 at 10:51
Tags: Administration, Social Care / Development, Volunteering Management, Customer Service, Operations, Customer support, Data Entry, Database Management, Facilities, Internal communication, Mentoring / Coaching, Office Management, Programme Management, Property Management, Governance / Management

The client requests no contact from agencies or media sales.

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