Refugee support interpreter volunteer roles
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We are seeking a proactive and organised Appointments Admin Volunteer to support the Appointments Lead of client appointments across the Helen Bamber Foundation. This role will play an important part in supporting the smooth running of appointment scheduling, improving communication with clients, and helping to reduce missed appointments. You will work closely with the Client Services team and wider multidisciplinary teams to support effective appointment management.
Main tasks and activities
Appointments Coordination
· Support the scheduling and coordination of client appointments, including Initial Assessments and follow-ups
· Liaise with staff, clinicians, and relevant teams to assist in organising appointment availability and ensuring effective use of appointment slots
· Assist in contacting clients via phone, email, or text (including WhatsApp where appropriate) to confirm appointments and provide reminders
· Support the updating and maintenance of appointment trackers, spreadsheets, and shared calendars to ensure accuracy and consistency
· Help ensure client contact details are accurate and regularly updated on internal systems
· Assist in the booking, rescheduling, and cancellation of appointments, ensuring all changes are communicated clearly to relevant parties
· Support the preparation and coordination of virtual appointments, including setting up and sharing meeting links (e.g. Teams, Zoom)
Data & Administration
· Support accurate and timely record keeping within the Client Management System (CMS), ensuring all appointment-related information is recorded correctly.
· Assist with maintaining and updating spreadsheets, appointment trackers, and internal databases to ensure data is current and reliable
· Support the team in monitoring data quality and flagging any inconsistencies or missing information
Interpreter Coordination
· Assist with booking interpreters for appointments where required, ensuring requests are communicated in a timely manner
· Support maintaining accurate and up-to-date interpreter contact lists and availability records
· Assist in confirming interpreter bookings and sharing relevant appointment details where appropriate
General Support
· Provide support to the Client Services and Operations team as needed
· Assist with reception cover where required
Skills and experience needed
· Excellent communication skills with a high standard of written and spoken English;
· Excellent interpersonal skills; Empathetic and understanding.
· Computer literate with experience of Microsoft packages;
· High attention to detail and accuracy;
· Punctual, reliable and self-motivated with a positive, ’can-do’ attitude;
· Ability to deal sensitively and in a warm, friendly and appropriate manner with clients who have specific needs;
· Ability to multi-task and prioritise tasks within a time-pressured environment;
· A high level of discretion and confidentiality given the sensitivity of the information and nature of the work;
· Understanding of, and commitment to, the objectives of the Helen Bamber Foundation.
What you will get out of the role:
· A better understanding of asylum seeker and refugee processes in the UK;
· Stronger administrative skills;
· An ability to multi-task between competing priorities;
· Experience of working with a multi-disciplinary team in a Human Rights charity;
· Ability to process large amounts of data and prioritise or categorise it;
· Ability to manage multiple busy calendars at the same time.
Equal Opportunities
We are committed to attracting and recruiting diverse candidates because we are keen to make sure that all our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in. We genuinely welcome and encourage applications from candidates from range of backgrounds, especially people of colour, people with disabilities, people from low socioeconomic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma who are under-represented in our organisation.
Please note that successful candidates will be offered the volunteer position subject to a DBS check.
Registered Charity
51 - 100
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
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Actively Interviewing
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People & Planet is looking for volunteers to assist with compiling its 2026/27 People & Planet University League; the only higher education ranking that classifies based on ethics and climate justice criteria.
Universities impart skills and knowledge, form life-long beliefs and behaviours, act as centres of communities, employ, house and feed large numbers of people and promote the creation and sharing of knowledge. We believe this makes them uniquely placed to lead on environmental and ethical issues. For this reason the People & Planet University League has been running since 2007 and has been published by high-profile media partners such as The Guardian (2021, 2022. 2023, 2024, 2025), The BBC, and whose data is used in the Sunday Time Good University Guide.
Volunteers will research publicly available university documents and assess universities against our marking criteria, which cover a wide range of climate and social justice issues including decarbonisation, fossil fuel divestment, ethical banking, workers’ rights and environmental management among others. This work will help to incentivise the university sector towards taking immediate and appropriate action on the climate crisis and upholding the rights and wellbeing of all people internationally.
The role will develop and improve the following areas:
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Qualitative research skills
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Attention to detail
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Use of data collection software
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Time management and keeping to deadlines
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Working independently and remotely
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Communication skills
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Knowledge of environmental management processes and sustainability reporting.
Training is provided for the role. We believe the skills and experience gained could be valuable for a number of career paths, including working in NGOs, corporate sustainability, estates management, higher education policy making, research and campaigning among many others.
People & Planet would like to support volunteers in their future careers, so will give all volunteers an official reference letter on successful completion of their placement and will act as a referee for future positions for which you may apply. From last year’s cohort, 100% said they would recommend this position to someone who wanted to add experience to their CV.
Feedback from previous volunteers
‘I think as someone looking for relevant experience to bolster a CV, this is a helpful and not-too-time-consuming position. It had exactly the kind of flexibility that I required at this point in time.’
‘It's a really great opportunity to hone one's research skills, learn more about what our universities can do to improve their impact on the planet, and make a small but real difference.’
Person Specification -the following are essential:
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Access to a computer or laptop and internet connection.
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Familiarity with desk-based research.
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Ability to work accurately and efficiently to agreed standards.
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Reliability and commitment to completing work to deadlines.
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Able to communicate needs with staff at People & Planet and if needed, ask for appropriate support to complete tasks in time.
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Ability to search policy documents for specific information in English.
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Ability to assess information against standardised frameworks.
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Ability to work remotely and independently
The following are desirable:
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Awareness of current issues in sustainability and ethics.
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Experience of research and data collection.
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An interest in higher education policy.
Please note anyone employed by a UK university cannot volunteer as a Researcher.
You will need to commit to
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Two 25 hour weeks of remote work in July and August.
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5 hours work per day for the two week period. Volunteers can manage their own time flexibly and will receive support from People & Planet, but must meet task deadlines on a weekly basis and attend a short daily meeting. Volunteers are free to work evenings and weekends, but please note People & Planet operates a 4 day week from 9-5.
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One induction session the week prior to your 2 week engagement.
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Completion of a self-access standardisation activity prior to the start of your engagement.
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Attending a brief meeting in the morning or afternoon each day and one individual check-in meeting in week 1.
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Checking the work chat function regularly.
Summer timetable
June 22nd-July 3rd Ethical Investment and Banking, Ethical Careers and Recruitment, Education for Sustainable Development. Induction 18th June 10am
July 13th-July 24th Sustainable Food, Staff & HR, Environmental Policy and Strategy Induction 9th July 10am
August 3rd-August 14th Managing Carbon, Workers’ Rights, Staff and Student Engagement. Induction 30th July 10am
How to Apply
Fill in this form and attach a C.V that has your full name in the filename.
Applications will be processed on a rolling basis until positions are filled, so please apply early to avoid disappointment. The deadline for applications is Wednesday the 20th May at 11:59
Candidates will need to attend a non-competitive group recruitment session and complete an online self-access task before being invited to volunteer with us.
Please let us know if you have specific access needs and what we can do to make the interview, training and volunteer experience more accessible to you, including organising a one-on-one interview. We welcome people with hearing loss, deaf and or disabled people to apply for this volunteer opportunity -unfortunately we don't use BSL so would need to make alternative support provisions for the training, unless a BSL interpreter can join you. If you have specific needs where we might support you by making this volunteering opportunity more accessible, please contact us.
People & Planet welcome applications from BAME folks and people of colour, from disabled people, from LGBTQI*people, from people who speak English as a second language, from people who identify as non-binary gender, from women, from people of different ages, from people with caring responsibilities and from people with irregular migration status, people seeking asylum in the UK or with a migrant background, folks with a working class background, and everyone else.
The client requests no contact from agencies or media sales.